I ordered 2 mystery boxes 1 small and 1 medium, Firstly the girls at nods are absolutely wonderful, thus is a legit company as I’ve been buying from for 2 years and sometimes there’s delays however... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I’ve bought some of the best beauty products from nodbeauty at amazing prices, and every experience has been fantastic. She always goes above and beyond for everyone on her Whatnot shows and genuinel... See more
Company replied
I have purchased many products on many different occasions from nodbeauty via whatnot and they are incredible. Nod and Nic are sellers knowledgeable about all of their products, offer advice and tips... See more
Company replied
Delivery was super quick via Royal Mail, and Nodbeauty have such high-quality items! I decided to pick individual products instead of their beauty boxes this time, and was pleasantly surprised to rece... See more
Company replied
Company details
Written by the company
We are NODBEAUTY the best destination for everything beauty. Find luxury viral beauty brands and beauty mystery boxes on the website. We stock the latest new trending beauty products including TikTok viral products.
Contact info
United Kingdom
- Support@nodbeauty.co.uk
- nodbeauty.co.uk
4.3
Excellent
249 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
First of all the customer support was…
First of all the customer support was on point, they get back to you if you need any help with anything. I ordered quite a few items and 2 mini mystery boxes and I was utterly surprised in the best way possible. I’ve had a few mystery boxes over the years and these ones topped it! It’s not your silly sample size items you get, you get really good decent sized quality brand items. I was that impressed that I’ve ordered the large mystery box. :)
June 25, 2025
Unprompted review
Reply from nodbeauty
Hi Laura,
Thank you so much for your lovely review! We’re genuinely over the moon to hear how happy you were with your mystery boxes – we put so much thought into each one, so it means everything to know it’s appreciated. 🫶🏼
We’re especially glad our customer support was helpful – we always want you to feel looked after from start to finish. And we totally agree – no tiny samples here, only proper beauty treats you’ll actually want to use!
We can’t wait for you to receive your large mystery box – we think you’re going to love it. 💌
Thank you again for choosing to shop small with NODBEAUTY – your support means the world.
The NODBEAUTY Team x
Waited 3 months for the order to arrive
Worst company to order from… Order took around 3 months to finally arrive and multiple emails back and forth of them saying they posted it but the order got lost but could never provided me with a tracking number. They only ended up posting my order when I had to threaten to go public with this issue after 3 months and finally they sent it. Not just that when they did post it they then said they don’t have all the items I ordered in stock and had to refund parts of the order. It was a nightmare from start to finish
February 20, 2025
Unprompted review
Reply from nodbeauty
We’re sorry to hear about your experience and would love to look into this for you. To assist further, please contact us at support@nodbeauty.co.uk
As a small business, your feedback means the world to us, and our customers satisfaction is at the heart of everything we do so we are always happy to help!
I requested a beauty box tailored to my…
I requested a beauty box tailored to my 14 year old sister for her birthday and wow!! Amazing she’s going to love it ! Packed live too so got to see! I also won a beauty bag 100% worth joining the lives
June 28, 2025
Unprompted review
Reply from nodbeauty
Hey!
Thankyou for this amazing feedback and we are so glad you loved your order!
NODBEAUTY ❤️
I’ve made several orders with this…
I’ve made several orders with this company always happy to help in emails and messages you send them the boxes are fantastic value for the money you buy them for you will not be disappointed if you order one
June 28, 2025
Unprompted review
Reply from nodbeauty
Hi Maddie,
Thank you so much for your continued support – it genuinely means the world to us! We’re so glad to hear you’ve loved your boxes and had a great experience with our team. We always aim to deliver amazing value and service, so your kind words really do make our day.
Customers like you are the heart of NODBEAUTY – thank you for trusting us time and time again!
With love,
The NODBEAUTY Team
Nod Mystery Boxes
Ordered 2 mystery boxes at different price ranges and the products included and their actual value shocked me.
Items were packaged to protect the contents ideally.
Websites products range in prices and even include designer brands like Charlotte Tilbury & Tom Ford!…….
June 28, 2025
Unprompted review
Reply from nodbeauty
Hi Melissa,
Thank you so much for your lovely review – we’re so happy to hear you were pleasantly surprised by the value and the care we put into your mystery boxes! It means the world to us to know our packaging and product selection stood out to you, especially with some of the designer gems we include.
We’re always working to go that extra mile and make every unboxing feel special, so if there’s anything we can do to turn that 4 into a 5 next time, we’d truly love to hear your thoughts.
Thanks again for supporting our small business – your kind words and trust mean more than you know!
With love,
The NODBEAUTY Team
Everything resolved
After long time waiting for solution lovely Holly helped me a lot and everything was resolved thank you!
September 11, 2024
Unprompted review
Reply from nodbeauty
Hello Sandra
We are so sorry to hear this.
We don’t have any information on this what so ever or an order with us?
Could you please reply to the request for information or email us at support@nodbeauty.co.uk
Thankyou so much
NODBEAUTY team
Update
Hey Sandra your order is on the way ❤️
We don’t ship on weekends so everything should update today!
We hope you love your order when it arrives. Keep an eye out on tracking DPD have had a few delays listed on their website
Not received order!!!!
Placed an order on the 7th June still not received!!! Had no correspondence. I emailed them and have also had no response looks like I won’t be receiving my products.
The business owner has now been in touch and the e mail had gone to junk very apologetic and will receive my items this week 😆sometimes it’s how the issue is rectified
June 7, 2025
Unprompted review
Reply from nodbeauty
Hey Lisa!
Thank you so much for updating your review and for giving us the opportunity to resolve the issue. We’re really pleased to hear the email just landed in your junk folder—and even more pleased that it’s all sorted now!
We’re so happy you’re satisfied and we truly appreciate your understanding. Sometimes things don’t go perfectly, but we always aim to put them right. Your support means the world to our small business.
If there’s anything else you need, we’re always here to help!
Warm wishes,
The NODBEAUTY Team
Nodbeauty is my favourite place for…
Nodbeauty is my favourite place for beauty boxes! Not only are the products incredible, the variety is perfect! The company itself are incredible, if you have any issues their customer service is 10/10 and will keep you updated throughout everything. I would highly recommend them and I will forever keep buying from them.
June 16, 2025
Unprompted review
Reply from nodbeauty
Thank you so much, Kyrie! Your kind words truly mean the world to us. We’re so happy to hear you love our beauty boxes and that our customer service has made a lasting impression — we always strive to go above and beyond for our amazing customers like you. Your continued support genuinely keeps us going, and we can’t wait to surprise you with even more beauty must-haves in the future! 💖
With love,
The NODBEAUTY Team x
I received the most amazing beauty bag…
I received the most amazing beauty bag from Nodbeauty. It was full of wonderful products that I am excited to use in the coming months. I can’t wait to try the sundae body whip. Thank you so much Nodbeauty for bringing such amazing products in beauty bags. I’m so happy.
May 23, 2025
Unprompted review
Reply from nodbeauty
Thank you so much for your amazing review — we’re absolutely delighted to hear how much you enjoyed your NODBEAUTY bag! ✨
It means the world to us knowing the products brought you excitement, and we’re especially excited for you to try the Sundae Body Whip — it’s a standout favourite!
Your support truly makes a difference, and we can’t wait to continue delivering more beauty surprises your way.
Warmest regards,
The NODBEAUTY Team 💌
Amazing high quality products
Amazing products, such high quality luxury products that are current to present day!
Amazing variety and definitely something for everyone in these bundles
Excited to try my new products and couldn’t recommend this enough!
May 23, 2025
Unprompted review
Reply from nodbeauty
Thank you so much for your fantastic feedback! We’re so pleased to hear you enjoyed the variety and quality of your NODBEAUTY bundle.
We work hard to curate up-to-date, luxury products that feel exciting and relevant — so it’s wonderful to know that came through. We can’t wait for you to dive into your new beauty favourites!
Thank you again for recommending us — your support means everything.
Warm regards,
The NODBEAUTY Team 💌
Disappointed
I found this company on TikTok live, I ordered a few times, they had really great value for money beauty items and fun Beauty dashes, the only downside being delivery taking a couple of weeks with no tracking or updates. However my last experience was the worst.
This is my second attempt adding on, first was removed and the re- added, Just to clarify the last order was not resolved, after a string of emails with no resolution, I then had to to chargeback from bank.
January 19, 2025
Reply from nodbeauty
Thank you for taking the time to share your feedback. We’re genuinely sorry to hear you felt we didn’t do enough to resolve your concerns.
We’d like to clarify that a partial refund was issued on our side for the missing item you reported — this was not processed as a chargeback. All other orders were tracked and delivered within the stated timeframes when we have checked our systems on your account - so we are sorry if our service hasn’t met your expectations on your last order.
We take pride in our service and always aim to offer both value and a great experience. Please feel free to reach out to us directly — we’d love the opportunity to resolve things personally and make something special for you.
Warm regards,
The NODBEAUTY Team 💌
Slow dispatch and no tracking info
I Ordered on the 16th April which was Wednesday before the bank holiday. Had to email them last week to be told it was ready to be collected on the 24th April by there courier. I understand theres been a bank holiday in that time and things can be delayed but over a week to pack an order and send an order. Which i have no tracking information 14 days later so have no idea where my order even is. I ordered from the site while there was a TikTok live happening the TT live orders where being packed and being sent off that day. So the site orders dont get priority it seems. Nod beauty does some lovely things at great prices but the service is slow delivery shouldn’t take over two
Weeks to get to a customer and then to have no tracking information is insane to me.
April 16, 2025
Unprompted review
Reply from nodbeauty
Hi there,
We’re really sorry to hear this, but we can’t seem to find any order or communication under your name. Please feel free to email us at support@nodbeauty.co.uk with your details so we can look into this and help resolve it for you.
Warm wishes,
The NODBEAUTY Team
Item/refund never received
Never recived item despite it showing as in stock on the website, customer service friendly but advised item would be in stock next week every time I contacted them, didn’t receive refund when customer service said that had refunded me and did not receive a reply when I queried it, in the end had to open a dispute with my bank as I was tired of waiting to no avail, sadly would not recommend
Reply from business states I have only waited 2 days for a refund and I have waited 7 days (not all working days, around 4 working days) I’ve never had a refund take longer than this with my bank, at no point did the company try and keep me informed- I had to chase everytime.
March 11, 2025
Unprompted review
Reply from nodbeauty
Hey molly,
Trust pilot have reached out for more information as we cannot verify this review. We have no information on this order.
We would love to help you and have any issues resolved please email support@nodbeauty.co.uk
NODBEAUTY
Never a bad word to say…
Stunning box over the moon as always just take a look at the amazing brands you do not get this else where for these prices !! I got lime crime, sweet chef, sundae, silver cloud, revolution,too faced, huda and 3 other brands!!
There’s not one brand that’s the same or one item I wouldn’t use or couldn’t gift if was for a present
The value for money is like no other you need to not think twice I promise you will save yourself so much money and not be disappointed
April 17, 2025
Unprompted review
Reply from nodbeauty
Hey abbi
Thankyou so much for this amazing review it means the world to us! We are so glad you loved your products
NODBEAUTY
Mystery
I wish I could put a photo of what I received. Yet again, Nod you have given me an amazing mystery box. From Charlotte Tillbury’s lip trio to a Sundae watermelon body whip. Also huda beauty lip stick , Revolution shadow palette & Super Dewy blush and a Paradox hair mask!! Thank again. 🤩⭐️
April 14, 2025
Unprompted review
Reply from nodbeauty
Hey Nicola
Thankyou so much for this amazing review it means the world to us! We are so glad you loved your products
NODBEAUTY
Wow wow wow!
Wow wow wow!! The lucky bags! I've found my two new favourite products with these lucky bags! The zit zap wand and the revolution pick me up under eye masks!!? 👌👌 Perfect! The lucky bags are a good way to try new products!
March 30, 2025
Unprompted review
Reply from nodbeauty
Hey Chelsea
Thankyou so much for your amazing review! You are so valued to us and we appriciated your support beyond words!
NODBEAUTY
Love NODBEAUTY- always deliver amazing…
Love NODBEAUTY- always deliver amazing boxes. The value for money is incredible! Cannot fault them xx
March 25, 2025
Unprompted review
Reply from nodbeauty
Hey!
Thankyou so much gabi for all your support and love you have shown us! It truly means the world to us! We are so glad you loved your goodies!
NODBEAUTY
Mystery Beauty Box…
I recently purchased the Mystery Beauty Box from Nodbeauty. The ordering process was great and the team were very helpful and accommodating. I was really pleased with the amount of products and the variation of brands that were included.
February 25, 2025
Unprompted review
Reply from nodbeauty
Hey Anisah
Thankyou for this wonderful review and we are so pleased to hear you loved your beauty box!
This means the world to us to hear your feedback!
We hope you have a wonderful day and thankyou for choosing us to shop with.
NODBEAUTY
Ordered from the TikTok shop and have…
Ordered from the TikTok shop and have to say speedy delivery and I absolutely love my order.in the process of adding to my basket to do another order ❤️ 5 stars all round from me ❤️❤️❤️
February 12, 2025
Unprompted review
Reply from nodbeauty
Hey Maria
This has made our day and your support! We are so thankful! 💕💕
I’m so glad you loved your first order and grateful you placed a second! Thankyou for choosing us 💕💕💕
NODBEAUTY
In love with my purchase
Sat here writing this review with the Paradox hair mask on which I got in one of my £12.50 mystery boxes (it's worth more than that alone). I've purchased many times and I'm never let down, I love that I can try new things and a fraction of the price. Would highly recommend x
February 19, 2025
Unprompted review
Reply from nodbeauty
Hello Claire
We value you so much and appreciate your support from day one! We are glad you love your products! We look forward to seeing you on lives again soon!
NODBEAUTY
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.