nodbeauty Reviews 

252
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 123 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products as genuine, high-quality, and divine, often highlighting specific items like eyebrow kits. People appreciate the staff, describing them as generous, knowledgeable, and helpful, making interactions pleasant. Delivery is frequently noted as super quick, with items arriving beautifully packaged. However, some customers also noted significant issues with their orders. A few people experienced considerable delays or non-receipt of products, with some orders never arriving. There were also reports of difficulty getting responses to inquiries or receiving promised refunds.

What people talk about most

Product

Clients share positive opinions on product, with many reviewers expressing delight over the quality and value... See more

Order

Reviewers mention ambiguous feedback about order experiences, with many expressing significant frustration... See more

Quality

Reviewers highlight positive aspects of quality, consistently praising the products as brilliant,... See more

Delivery service

Users describe positive interactions with delivery service, with many customers praising the quick delivery... See more

Staff

Consumers find staff to be positive, consistently praising the team's helpfulness, knowledge, and dedication.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I ordered 2 mystery boxes 1 small and 1 medium, Firstly the girls at nods are absolutely wonderful, thus is a legit company as I’ve been buying from for 2 years and sometimes there’s delays however... See more

Company replied

Rated 5 out of 5 stars

I’ve bought some of the best beauty products from nodbeauty at amazing prices, and every experience has been fantastic. She always goes above and beyond for everyone on her Whatnot shows and genuinel... See more

Company replied

Rated 5 out of 5 stars

I have purchased many products on many different occasions from nodbeauty via whatnot and they are incredible. Nod and Nic are sellers knowledgeable about all of their products, offer advice and tips... See more

Company replied

Rated 5 out of 5 stars

Delivery was super quick via Royal Mail, and Nodbeauty have such high-quality items! I decided to pick individual products instead of their beauty boxes this time, and was pleasantly surprised to rece... See more

Company replied


Company details

  1. Cosmetics Store
  2. Beauty Product Supplier
  3. Cosmetics and Perfumes Supplier
  4. Skin Care Clinic

Written by the company

We are NODBEAUTY the best destination for everything beauty. Find luxury viral beauty brands and beauty mystery boxes on the website. We stock the latest new trending beauty products including TikTok viral products.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

252 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(252)

126 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing brand

Amazing brand
Quality products for half the price ,
So many freebies aswell like such friendly customer services , always willing to help and go above and beyond by simply helping with a skincare routine
Adore the brand think their amazing and love shopping here everytime never had a bad experience and don’t expect to in the future ❤️❤️

April 7, 2024
Unprompted review
nodbeauty logo

Reply from nodbeauty

Hello,

Thankyou so much for your continued support and amazing review :)!

We appreciate it so much as will always continue to improve! We are happy to hear your feedback

Team NODBEAUTY

Rated 5 out of 5 stars

Speedy delivery and so many free…

Speedy delivery and so many free products inside very happy I found nodbeauty and how generous they are with customers and I really love and enjoy how they speak about other brands telling us if we can buy it cheaper anywhere else on live and to shop at other stores and support other businesses.
You don’t hear of such kindness this day and age and I will be a lifetime customer my order was a huge saving came within 48 hours and I had a total of 4 free products

Thankyou

April 5, 2024
Unprompted review
nodbeauty logo

Reply from nodbeauty

Hello,

Thankyou so much for your continued support and amazing review :)!

We appreciate it so much as will always continue to improve! We are happy to hear your feedback

Team NODBEAUTY

Rated 1 out of 5 stars

I have been a really big fan of…

I have been a really big fan of nodbeauty for a very long time despite the orders generally arriving late, due to the owner being lovely and products being good value for money. Unfortunately i have been waiting for a refund and some vouchers for over a year and the only reason why i have had to leave a review is that i have been fobbed off too many times now. After numerous messages back and forth along with false promises of resolutions i am now being left on seen without even a reply. I think this is really unfortunate and unprofessional way to treat old customers who still buy from the business despite its flaws.. Sorry it has had to come to this!
Update
I have provided them with information they require via email and Instagram chat. I still haven't received any feedback or help regarding my orders!

March 24, 2024
Unprompted review
nodbeauty logo

Reply from nodbeauty

Hey Timaa

We cannot find information on this could you please email us across support@nodbeauty.co.uk

Rated 5 out of 5 stars

Order arrived promptly well packaged…

Order arrived promptly well packaged and good prices for luxury skincare got a few bargains and the beauty boxes are best to buy. Will buy again for sure

March 20, 2024
Unprompted review
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Reply from nodbeauty

Hello Sophie

Thankyou for this wonderful review glad to see you loved your order.

Kind regards

NODBEAUTY

Rated 5 out of 5 stars

Great company with morals

Super quick delivery always helpful and nice love the NODBEAUTY community and the mods on lives. Company that caters to everyone love the owner she’s incredible and so involved with customers. Products are always fab and I couldn’t afford them individually the company makes it possible every time!!!
Would tell anyone reading to buy I got a great saving on the website and on TikTok excited to place my next order

February 29, 2024
Unprompted review
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Reply from nodbeauty

Hey!

Thankyou so much for this wonderful review and we are so glad you loved your items :)!

NODBEAUTY

Rated 1 out of 5 stars

Competition win

August
No parcel / further communication
July
No parcel
June
Still no parcel

26th May saga started in jan
Guess what …. Still no parcel or replies . I’ve never known a company tell so many fibs / excuses . Looking at the reviews I’m not the only one . I have confirmed email address( and switched emails to give the benefit of the doubt ) confirmed address / checked my spam / confirmed just send anything ( products out of stock ) had patience as it’s bank holiday … we are now on bank holiday 4 ! Be warned

Shock still no parcel - my address has been confirmed ( several times ) I’ve allowed the time for another bank holiday ! I’ve changed email address to make sure that wasn’t the issue . This has gone on since Jan/ Feb . I’ve never known a company like it . So many excuses / fibs . Be warned
Update
Not received and I’ve been through this before my details are correct etc etc . The details you have are correct . I was told you had popped me out for express delivery and to let you know when it arrived .

Update
Totally forgot as life got busy . Decided to use my other email address , due to the “ issues “ with my other plus my social media . I tried to rectify one more time before going to ASA/ trading standards . Over a week ago I got an apology and a reply ! Items were getting sent by express delivery and guess what …. Still no products .

7 weeks today I ordered it . 11 days since the evri update that they were waiting on it ( see below ) nod beauty say it’s left them . I think I just need to realise it’s not coming and report to the relevant authorities .
Multiple things don’t add up. Lots of positive reviews , I really hope these are genuine customers and not the people that as per tik tok are part of PR .

Still stating waiting for parcel

6 days nearly 7 from the Evri message it’s still stating waiting for parcel ?

Thank you , can see that from Friday evening Evri are awaiting my parcel .

Update one week on .
No order received / no further communication / no reply to any emails / DM’s

Response to below . Thank you sounds like an email issue as I don’t have and no reply to the email I sent . This does not match the Instagram though see below . Please just substitute with anything .

As mentioned in my DM’s I’m now late giving to my niece for her 18th . As I mentioned before , perhaps I’m not a priority as I won the voucher /only paid a little towards .

15th of Feb
Hey!! Your parcel was dispatched xxx

I won a voucher on the 2nd of January with this company . I saw some bits and after a bit of following up received my code on the 30th of Jan . I placed an order on the 30th January using my voucher code and putting a few pounds extra to it . I’m yet to receive my order 5 weeks this Tuesday after placing . I was told a few weeks ago it had been dispatched ( despite my order status not changing ) I’ve also been told they’ve been busy .maybe it’s because I won via a competition I have had a different experience.

January 30, 2024
Unprompted review
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Reply from nodbeauty

Hey!

Thankyou so much for the review and we are so sorry to hear your experience - we dropped you a DM and email a little time back when you contacted in but didn’t have a response on the email - we will drop you another one with the one you provided to get this resolved as quick as possible.

2 of the items ordered where out of stock on a Shopify mistake and we had asked if you would like a substitute or refund :)!

We will email this again so we can get your order out to you asap as we were waiting on a response :)!

NODBEAUTY

Update

If you check your spam incase it’s gone into the junk mail section we had reached out but will try again :) your order was dispatched across :)!

Hello orders have left us your tracking information should update or show your order on the move soon :)!

Update

Hey!

We last sent you an email over a week ago asking to confirm your postcode and address before sent :) if you can check your emails please

Rated 5 out of 5 stars

I absolutely love my order

I absolutely love my order
The same lip plump is £69 online and I got it for a very small fraction of the original price .. then when i received my order there was a little present in the box which I was not expecting and it’s red to and it matches my hair ❤️ I was so shocked when I had two little boxes and thought surely this was a mistake but it wasn’t and was a little gift from nodbeauty.. the prices are good and the customer service is excellent and I buy alot online . Received it quickly to and I know you can’t help postage as Royal Mail are taking time at the moment .
Thanks so much I really love my
Red lippy and my lip plump xxx

February 21, 2024
Unprompted review
nodbeauty logo

Reply from nodbeauty

Hey!

Thankyou so much for this wonderful review and we are so glad you loved your items :)!

NODBEAUTY

Rated 5 out of 5 stars

Excellent value & quality products!

Had my 'mystery box' delivered yesterday and I am more than happy with everything I received. A wide selection of quality products and things which I will use frequently, excellently priced and the staff are a pleasure to deal with. I wouldn't hesitate to order from Nod Beauty again!

January 27, 2024
Unprompted review
Rated 5 out of 5 stars

10/10 service and products

Speedy delivery amazing customer service and fabulous team love watching them grow.
Orders arrived and the brands are better than expected high end luxury brands very expensive and a freebie which I didn’t expect from them.
I would rate NODBEAUTY and the boxes 10/10 so worth the money are the staff are incredible and helpful not to mention the packing is great!
Will order again
Cannot wait to watch you on TikTok next

January 4, 2024
Unprompted review
Rated 1 out of 5 stars

SCAM!!

SCAM!!! Do not order from this company as your order will NOT arrive and they will claim they have refunded you but they HAVE NOT! 2 months and counting :/

January 11, 2024
Unprompted review
nodbeauty logo

Reply from nodbeauty

Hey!

We have requested information as we have no order under this name or email?
Please could you respond back so we can help as quick as possible :)!

NODBEAUTY

Rated 5 out of 5 stars

This is my second time ordering from…

This is my second time ordering from NODBEAUTY and I love there products!! I only ordered two days ago and it came today so super chuffed it’s here for Christmas!! Such good quality skin care and make up and amazing prices!! I couldn’t recommend NODBEAUTY enough!! And if you love watching to see what others buy TikTok lives with NODBEAUTY are the ones to be watching you will be hooked Hahaah!! Can’t wait to order some more new make up bits in the new year. Thanks again xx

December 19, 2023
Unprompted review
Rated 5 out of 5 stars

I ordered a secret Santa box only 2…

I ordered a secret Santa box only 2 days ago and it was delivered today! Love all the products I received, such amazing value for money. Thank you Noddy and team for working so hard to get these out to us before Christmas

December 19, 2023
Unprompted review
Rated 5 out of 5 stars

secret santa mystery giveaway xxxx

hey girl!! just wanted to say a massive thankyou for my secret santa mystery box i won on the tiktok live the other night❤️i added all the totals and it came to £204.50 and i literally got it for free, i don’t know how you do it🙈thankyou again, always loved your business and will continue to🫶🏼🫶🏼🫶🏼

December 9, 2023
Unprompted review
Rated 5 out of 5 stars

Fab!

Beautiful products well wrapped and quick delivery pleased with what I have and will buy again such good value for money with this company will be a long standing buyer from now

December 8, 2023
Unprompted review
nodbeauty logo

Reply from nodbeauty

Hey!

Thank you so much for the review :)!

This has made our day!

NODBEAUTY

Rated 5 out of 5 stars

Smashed it

Super service quick delivery and really nice team would recommend them and I got freebies in my order for a little company they smash the big ones out the park will only order from them in future

December 3, 2023
Unprompted review
nodbeauty logo

Reply from nodbeauty

Hey!

Thank you so much for your amazing review :)!
We are so glad you loved your order!

Kind regards

NODBEAUTY

Rated 5 out of 5 stars

Have ordered from the lovely Nodbeauty…

Have ordered from the lovely Nodbeauty a few times now and love their products!
High end brands, friendly customer service and always packaged so carefully, I’ve even gotten items and gifted them to family and friends they are that amazing! Bundles are the best buys!

December 5, 2023
Unprompted review
nodbeauty logo

Reply from nodbeauty

Hey!

Thank you so much for your amazing review :)!
We are so glad you loved your order!

Kind regards

NODBEAUTY

Rated 5 out of 5 stars

Good service and products

Quick delivery good products will order again from this company

November 26, 2023
Unprompted review
nodbeauty logo

Reply from nodbeauty

Hey!

Thankyou so much for this amazing review :)!

It means the world to us and we are so happy you loved your order!

Thankyou for supporting us

NODBEAUTY

Rated 5 out of 5 stars

Very happy with orders and quick delivery

Orders arrived promptly and well packaged lovely skincare products inside the order and a nice note from noddy.
People give small businesses a hard time like what I have read but I have ordered from tiktok brands who don’t care about customers yet you get amazing ones like this one who go above and beyond I’m sure I read a team of 2 people my ordered arrived 3 days later yet I’m waiting on one from a big company nearly 5 weeks on.
Much rather shop small and the products are really luxury high quality. Cannot fault this company at all they will make great presents as well

November 15, 2023
Unprompted review
nodbeauty logo

Reply from nodbeauty

Hey!

Thankyou so much for this amazing review :)!

It means the world to us and we are so happy you loved your order!

Thankyou for supporting us

NODBEAUTY

Rated 5 out of 5 stars

Incredible service

The lives made me buy and I’m not disappointed 3 orders I made and I got 4 I checked with the team was everything okay did I get someone else’s and they send me a free box as a Thankyou for my support and all the orders! Blown away by the kindness and how fun the lives are very addictive. Quick delivery and great customer service. Love the brands I got and already made my next order which is already dispatched

November 25, 2023
Unprompted review
nodbeauty logo

Reply from nodbeauty

Hey!

Thankyou for such an amazing review we are so glad to hear you loved your order

NODBEAUTY

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