Northside Rentals Reviews 216

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 56 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the efficient and professional service, often highlighting the helpfulness and friendliness of the staff. Many people found the prices to be very reasonable and competitive, offering good value for money. The quality of the vehicles is frequently described as good, with many being clean, well-maintained, and performing reliably. However, some customers also noted issues with the condition of the product, specifically mentioning vehicles that appeared dirty, had significant damage, or were not well-maintained. A few other people also felt that the provided vehicles had problems such as an expired registration, missing essential items like child anchor points or a manual, or a tail lift that was too narrow or lacked angle adjustment.

What people talk about most

Service

Customers had positive experiences with service. Many reviewers consistently praise the excellent and... See more

Staff

People report positive experiences with staff, consistently praising their friendliness, helpfulness, and... See more

Price

Consumers find price to be positive. Many reviewers consistently praise the competitive and reasonable rates,... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the condition of the... See more

Product

Clients share ambiguous opinions on the product. Many customers were satisfied, describing vehicles as... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Northside Rentals experience was efficient and professional. They where most helpful when we misjudged the distance between our apt and their premises and they came and pick us up from roadside and... See more

Rated 5 out of 5 stars

Good quality hybrid car for a very reasonable daily rate. Smooth registration and checking-in service. Efficient shuttle drop-off service to Perth Airport upon return of the rental car. Highly recomme... See more

Rated 5 out of 5 stars

Easy to book online and very good rates (recommended by local family who have used them before). Friendly staff and not much hanging around with paperwork (or maybe it’s all changed since i last h... See more

Rated 5 out of 5 stars

Our vehicle had only done 35,000 kms, so was perfectly reliabe and economical. The staff were very pleasant. The free Broome airport shuttle was quick and had lots of space for our luggage. Onlin... See more


Company details

  1. Car Rental Agency
  2. Truck Rental Agency

Written by the company

Northside Rentals offer best weekly car hire deals in Perth from $25 a day. We have branches in Perth, Busselton, Broome and Port Hedland. We offer dedicated shuttle bus to and from Perth Airport, Broome Airport and Busselton/Margaret River Airport.


Contact info


4.5

Excellent

TrustScore 4.5 out of 5

216 reviews

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Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

Good company to deal with

This is the second time I have used Northside and both times I’ve been impressed with the whole experience from booking to returning the vehicle.
Keep up the great service.

March 1, 2024
Unprompted review
Rated 5 out of 5 stars

My new forever rental company

Cheapest car rental by far! Service was excellent. After hours collection process was made straightforward with clear instructions. After service was also outstanding when I left an item behind in the car - it was in the post to me that afternoon.

February 9, 2024
Unprompted review
Rated 5 out of 5 stars

Perfect

From start to finish, the communication was perfect. Easy pick up Easy return, perfect.
James was exceptional, he went out of his way to accommodate our needs, from out of hours pick up to changes to our bookings.
Would highly recommend Northside rentals.

February 5, 2024
Unprompted review
Rated 4 out of 5 stars

Good price for the car.

Good price for the car.
just.....just.....those car a bit older than other car rental company. So it's good for someone just want to moving around but not for someone want to try a new model at the same time.

January 23, 2024
Unprompted review
Rated 5 out of 5 stars

Have hired from their Greenwood branch…

Have hired from their Greenwood branch about 5 times now, always a pleasure to deal with the girls on the desk.
Cars at the cheapest rates aren't anything fancy, but they work, no problems with AC etc and no hidden costs or trying to claim chips or scratches etc.
$300 for a weeks rental is a bargain personally and will continue to be a customer here as there is nothing I could complain about.

January 16, 2024
Unprompted review
Rated 5 out of 5 stars

Only honest, accurate price quote

The only online rental company in Perth that gave an honest, correct quote and when I picked up the car, no extras, no hidden costs, no card fees and wonderful, polite service. Every other compny advertised same rate but hit 'book now' and OH! Suddenly the rate doubles. Not Northside. I tried six companies and went with Northside because they don't lie. Also they were in contact by email and text to make sure I was there to pick up and drop off. When I queried drop off time, no problem. Also ok when I arrived 10 mins late. Staff awesome, friendly and personable, willing to be flexible. Thank you guys.

January 10, 2024
Unprompted review
Rated 5 out of 5 stars

Thank you team Northside.

Thank you team Northside.

You have been fantastic in your process with no gimmicks unlike the chains such as Thrifty took 45 minutes to process car rental in Sydney!
Wish you had branch in Sydney.

We are back to UK from our vacation in Australia.

Thank you to Caitlyn in Greenwood and James in Welshpool office for their superb & efficient service.

Happy new year to you all.

December 19, 2023
Unprompted review
Rated 5 out of 5 stars

Great price and good service

Had to change my booking a few times and it was no issue, although deposit quoted was incorrect and was only advised on pick up.
Other than that, had a pleasant experience. Car rental was so much cheaper than renting from the airport. Pick up and drop off was easy and staff friendly.
I'd use them again.

December 24, 2023
Unprompted review
Rated 5 out of 5 stars

My experience of the people at…

My experience of the people at Northside Welshpool was that they were very helpful and efficient. The vehicle was very reasonably priced, and went very well over the considerable distance that I needed to drive. On my experience so far, Northside will be my first choice next time I need to rent a vehicle.

December 24, 2023
Unprompted review
Rated 5 out of 5 stars

Efficient and friendly service, wonderful value.

My family rented 3 dual cab utes from Northside Broome. Roughly half the cost of competitors at Broome airport.
They were virtually brand new Isuzu D-Max utes all less than 1,400km on the clock.
Phoned them from the plane on landing and were picked up within 10 minutes. Driven to their office about 5 minutes away to complete formalities.
One of the vehicles hadn’t been filled with fuel so we let them know and they were happy for us to fill it to the same amount at the end of rental.
The office staff were very friendly and efficient and provided wonderful service.
We paid for insurance through Northside to avoid being liable in full in the event of a single vehicle accident.
Will definitely use Northside Broome when we return to Broome.

December 22, 2023
Unprompted review

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