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See what reviewers are saying

Rated 2 out of 5 stars

Unfortunately after trying the sample slips im left disappointed. The flower design is very feminine. The channels stick to your skin and are very low which leak especially if your a side sleeper or m... See more

Company replied

Rated 5 out of 5 stars

The quality of the pants we purchase from Novamed is of the highest quality and comfort for my elderly mother. We tried all the ‘brand name’ ones and they were absolutely rubbish for leakage, absorpat... See more

Company replied

Rated 5 out of 5 stars

Great prompt delivery and pull on pants for my elderly mother who has dementia. The pants are soft, thick and comfortable and keep her dry which totally out weighs the pads or should I say nappies... See more

Company replied

Rated 5 out of 5 stars

I have been incontinent for 10 years now - always used pull ups until recently when the brand I was using started to leak. I’ve decided to use all in ones as I know I will feel more secure when out an... See more

Company replied

Company details

  1. Medical Equipment Supplier
  2. Medical Supply Store

Written by the company

Novamed, A British Brand of Incontinence pads. We supply adult continence products for people of all genders to maintain an active, dignified and independent lifestyle. At Novamed, we have a core belief that innovation in the science of care improves patient’s comfort and brings them dignity. With this in mind we have developed our range of incontinence products in different absorbencies, to manage different levels of incontinence. Thousands of people rely on Novamed to keep them secure, dry and independent. People around the world can continue to live an active lifestyle, with Novamed’s incontinence pads and pants, you can manage medium to heavy incontinence. Our incontinence products have an enhanced Secure Absorption area that helps to manage with leaks, odour control, and keeping skin moist. Our range includes All-in-ones / Slips, Pants and Underpads / Bedpads.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

253 reviews

5-star
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1-star

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Rated 5 out of 5 stars

Very efficient

The website is easy to use and the items arrive on time

April 15, 2024
Novamed Pads logo

Reply from Novamed Pads

Thank you kindly for your 5-star review of our products - we really appreciate it

Rated 1 out of 5 stars

I won't be ordering from here again

I won't be ordering from here again. FedEx say they're going to deliver. I weigh in. They don't deliver then they want to deliver it. When I'm clearly said I'm not in. There is an area in my building where they can my package but they choose not to so

April 8, 2024
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Reply from Novamed Pads

We do apologise that you had issues with your delivery. We have resolved this matter for you hope to your satisfaction.

Rated 5 out of 5 stars

Order for my Dad

Order for my Dad, always delivered on time and no fuss.

April 2, 2024
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Reply from Novamed Pads

Thank you kindly for your 5-star review of our products - we really appreciate it

Rated 5 out of 5 stars

Thanks

Nice and thank

March 11, 2024
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Reply from Novamed Pads

Thank you kindly for your 5-star review of our products - we really appreciate it

Rated 5 out of 5 stars

Excellent service

Excellent service.
Great idea to send a free sample.
Just a good as any other well known brand on the high Street x

January 20, 2024
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Reply from Novamed Pads

Thank you kindly for your 5-star review of our products - we really appreciate it

Rated 5 out of 5 stars

Excellent product

Excellent product, good price, prompt delivery.

January 15, 2024
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Reply from Novamed Pads

Thank you kindly for your 5-star review of our products - we really appreciate it

Rated 5 out of 5 stars

I really like the Novamed pads because…

I really like the Novamed pads because they have sticky pads which work well. Others I have used do not.

November 15, 2023
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Reply from Novamed Pads

Thank you kindly for your 5-star review of our products - we really appreciate it!

Rated 5 out of 5 stars

Fab company and fab product.

From online order of novamed incontinence pads t o delivery everything went very smoothly 👌

November 20, 2023
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Reply from Novamed Pads

Thank you kindly for your 5-star review of our products - we really appreciate it!

Rated 5 out of 5 stars

The ease of reordering at times when…

The ease of reordering at times when the pull ups are being used more quickly and delivered before we run out is a godsend!

November 20, 2023
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Reply from Novamed Pads

Thank you kindly for your 5-star review of our products - we really appreciate it!

Rated 5 out of 5 stars

Quality, good price and British.

The bed pads are excellent quality, do not leak through like some other products do, love the sticky tags which mean the pad doesn’t move on the bed and all made in UK, couldn’t be better. Very reasonable price too.

November 7, 2023
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Reply from Novamed Pads

Thank you kindly for your 5-star review of our products - we really appreciate it!

Rated 5 out of 5 stars

Excellent delivery

Excellent delivery. Very prompt service.

October 11, 2023
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Reply from Novamed Pads

Thank you kindly for your 5-star review of our products - we really appreciate it!

Rated 5 out of 5 stars

Great product and super fast…

Great product and super fast delivery.competitive prices.

September 29, 2023
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Reply from Novamed Pads

Thank you kindly for your 5-star review of our products - we really appreciate it!

Rated 5 out of 5 stars

Thankyou for the two sample pads

Thankyou for the two sample pads. I have yet to persuade my husband to wear them so cannot comment . They look as if they will be what he needs as his health deteriorates. Thank you for sending them.

September 5, 2023
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Reply from Novamed Pads

Thank you kindly for your 5-star review of our products - we really appreciate it!

Rated 5 out of 5 stars

Excellent product

Excellent product. Excellent service. A real pleasure!!!!!

August 28, 2023
Novamed Pads logo

Reply from Novamed Pads

Thank you kindly for your 5-star review of our products - we really appreciate it!

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