Nowtv Reviews 456

We decided to leave NowTV as we were able to find a better deal with faster speeds at another provider. Shortly after this, our Internet Speeds have dropped significantly, and the "20mbps" Internet we paid 40 pounds for in our final month is completely non functional - so poor we find it hard to even run Internet speed tests, and completely unusable.

If we had known this would happen, we would not have paid for the extra month during the switch over, since we have no Internet anyway it is wasteful to spend so much during a cost of living crisis on a bill for a service not actually provided.

We have attempted to complain to now via their complaints form, where we requested a refund for the service they have failed to provide, and have recieved no response. It is very frustrating and upsetting to be paying high amounts for less than poor service.

I would recommend anyone thinking of leaving NowTV to bear in mind that, in my experience, they stop providing service after being notified of a switch.

Having given up on NOWTV after so many issues with their appalling customer service, as posted previously on Trust Pilot, I switched to parent company Sky with a much better deal and much better broadband. NowTV sent the usual sorry to see you go and acknowledged the switch but guess what? They still took from my bank a full month of their new arbitrary inflated bill! As they won't reply, they seldom do to me, it looks like asking the bank to recover.

Update 23 July. Much to my surprise NOW has replied and will give a partial refund based on what they say are the dates, and this will take up to 45 days from the day of processing. We'll see.

After a lot of difficulty trying to pay and then watch the service, I was charged an additional and unexpected £1 on top of the expected £9.99. After trying to get through to someone on chat with disconnections (as no alternative to live chat) I was told no extra £1 was taken, even though I offered to send them the statement showing the payment. It was then refunded with out any acknowledgement or explanation and then I was blocked from sending more messages. I cant tell if the customer serive agents were being good agents working with an awful system or whether they were gaslighing me about the £1.

The £1 payment and refunded £1 would have been fine on its own if explained, however the ridiculous amount of barriers trying to get this resolved was beyond the pale.

- misuse of the words 'membership' and 'account' leading to confusion.
- not clearly identifying funds you are taking (you have a message at the top of the page saying total taken today £x.xx - then you took more than stated)
- live chat is a very bad only option for TV customer service, one break in Internet and the whole chat closes and you have to start again - either save conversations to accounts so you don't have to start from the beginning each time, or add a telephone or email option)
- provide the option to email the live chat to the membership email, not just save as a document

It's astonishing how some countries embrace automated sales and customer service systems. I have ended my memberships with Now TWICE, but they continue to charge me. I want to speak with someone about cancelling within the 14-day subscription period, but it seems there is no online option for cancellation. If we enter the chat box, we will only encounter a bot system with preset responses. I recommend taking a screenshot of your cancellation to ensure that you have indeed canceled it. You may need to go through 3-4 confirmation steps to finalize the cancellation, even though subscribing only requires a single click.

This is such a stressful situation.

I cancelled NowTV and they took the money anyway -- there now seems no mechanism by which to get a refund. I will never buy their sh**ty service again.

DO NOT USE NOW TV

I cancelled my account in May in writing, no one acknowledged it and it took me at least 5+ complaints to get any help - finally they processed it a month later. The website doesn't work, the chat doesn't work, the phone line takes at least 5 minutes to go through and it's an automated system that does not understand you. Today I had to call to PAY 4.50, because there was no other way to pay it manually to finalize my bill. I was then told my account was cancelled and my payments are now clear. Then they said I have a refund pending on 1 July and I should call back to get it processed (which is weird, I was hoping to have this relationship gone and done for today). I asked not to go through the automated process to process the refund after 1 July, and the agent Nahu said sure we have a DIRECT number: 033 033 23050 . She lied straight to my face, this number takes you to the automated line - it automatically diverts to 033 03223050. The disrespect from this company is NEXT LEVEL plus nothing works. Save yourself, do not sign up with them, they are the worst ever. I'm from a 3rd world country and I've never been treated or had service this poor in my life, even though my country has nothing, we don't do this to people.

Absolutely disgusting. They should not be allowed to deal with the public.

I switched to Now Broadband back late last year and in November and December my line started dropping out and experiencing slow speeds.
I contacted them about it in early Jan, and it has only just been ‘resolved’.
They are trying to blame the fact I have more devices connected than they support, however notwithstanding I (nor anyone I know) have never had an issue with using a switch to attach more devices, in my troubleshooting I disconnected EVERY device both wireless and hardwired. I connected a single device and the problem still occurred proving it was not the number of devices connected. The fault has always been with hardware openreach side out in the road. It has taken over 10 engineer visits with them replacing everything from the exchange to our master socket inclusive.

To think they are trying to absolve themselves of the compensation because they offered to waive my early termination charges. That’s not how that works I’m afraid.

The issue now lies with the fact Now have outright refused to compensate me for the period I was not covered. They literally offered half of the amount due and issued me a ‘deadlock’ notice which means I will only get a chance to receive what I am due if I open a dispute against them. I did this and the Adjudicator was equally incompetent and useless completely ignoring the fact that there is a GUARANTEE on minimum speed. This was not mentioned at all in his decision although I mentioned this in my case. It was a very important point. I was receiving between 0.01 and 5mbps on a guaranteed speed of over 20mbps.
It is absolutely disgusting that they are happy treating their customers like this. The absolute WORST customer service I have EVER experienced, and I’ve seen some shockers.
AVOID AT ALL COSTS.
If only I could give 0 stars…

n.b. They offered to waive my early exit fees to leave them…but where am I supposed to go when everywhere is so expensive. At least I now know why they’re dirt cheap…operative first word there.

Paying for a pricey nowtv membership and still have to put up with adverts, absolutely ridiculous.

Unfortunately to make a review u have to put a star but really now tv shud have no stars. Don't go with now tv they are a waste of time. Alot of times cud not connect to Internet and speeds were alot less than was told. I cancelled and went with another provider. I was due a refund which I have not received, it shows on now tv as paid but I have not had. They are also billing me for line rental even though I have left them. Avoid at all cost

Cancellation process is deliberately confusing and designed to mislead customers into thinking they have cancelled when they haven't. After 2 months of charges I questioned Now tv, they offered a partial refund but not a full one as there had been viewing on my account. The viewing on my account was in Peterborough, I live in Brighton. Despite explaining this several times to a moron customer services representative, they still would not give me a full refund- even though someone else hacked into my account and watched! AVOID THIS COMPANY.

I have been with them for ten years now and I have just renewed my contract with them again today. It's has always been easy, cheaper and fast Internet I get with them. Looks like am one of the lucky ones.

I thought I had cancelled but didn't officially, which was my fault.
But they have ways of knowing that you aren't using the platform to stream, so instead of sending you an email reminder to use their service because you haven't been actively viewing, they stay sneaky and silent, hoping you never notice.
Hadn't used their service in well over a year and all they gave me was 3 months refund.

Please do not use this broadband if you can help it.
I would give it 0 stars if possible.
Broadband would not work in any room except the living room. Moved to a smaller home and thought perhaps that would help, wrong. Phoned up and given lots of work arounds but done absolutely nothing.
Customer services make EVERYTHING awkward, I know its not their fault but the systems/procedures in place are so very annoying.
I have now left and even that has been a major pain to do!
Good riddance.

I've been having an issue using NOW for about 2 weeks, crashes every 10 minutes with no explanation. Tried going to their "community" to find it's only full of complaints and no help from the company. Go to their site to "Contact Us" and literally no way to contact them and no help, just irrelevant directions to tell me I'm putting in my email or PIN wrong which is clearly not the case.

Still none the wiser on how to contact anyone to resolve the issue

When paying the amount we do, every month, you'd think we could at least speak to someone to resolve an issue before we just cancel our membership

Had broadband for 1.5 years now without any problems, and without any contract from the start. My monthly bill is still cheaper than if I switched to any other provider. Might not be the speediest connection at 2Mb, but at least it's reliable.

Do not subscribe to there broadband.
I would give 0 stars if I could .
I signed up to now and was promised to be up and running by the 28th May .
Still nothing I am told I need to wait for an update from open reach and so far nothing .
Absolutely appalling service .
Staff are unhelpful and can be rude .
Wish I never signed up to this company.

Brilliant experience since switching to their broadband and phone. A lot cheaper than BT, getting faster speeds through the same phone line and all on a 12 month contract. Could not be happier since switching.

Misleading Promises
The app advertises itself as a free 7-day trial and if not canceled you get charged
£ 9.99 as an entertainment platform with access to various movies, TV shows, and games. However, once you signed up you quickly realize that most of the content is locked behind a paywall.

Hidden Charges
After subscribing, I noticed unauthorized charges on my bank card. The app sneakily enrolls users into multiple subscriptions without their clear consent. What’s worse, canceling these subscriptions is a convoluted process designed to frustrate users into giving up.
I tired for 7 days and wanted to cancel because I passed the 7 days trial period I would expect to get charged £9.99 oh no there is another separate charge £6.99 and then another one £6.99 for booster and minimum service payment I am like what the hell. I have canceled it anyways but then again, I got charged for the following month to find out you should have canceled each unconsented membership! I only signed up once and had to cancel twice and could not stop it until 6 months! the saddest thing is I don't even watch TV I tried that one time to watch football which I couldn't do because it required another membership you have to sign up for. so make me understand why people will be signing up for you when there are good entertainment service providers who do it in honesty! scammers keep away from them!

Been with Now Broadband for years and in one go they want to increase the price by 100%. They are having real problems handling calls from all their angry customers at the moment, so are using a dodgy Indian call center to take the overflow. I spent 30 minutes holding to be told by the operator when I told them in a nice tone of voice that the price hike was ridiculous, I was warned "not to use that kind of language". Well that is me finished with Now after being a loyal customer for 5 years. I will also cancel my NOW TV subscriptions as well. Stay clear of NOW broadband, they are going through a chaotic period and seems to be in meltdown... I eventually spent over one hour on the phone...

We are pensioners and don’t need high speed broadband so at £24 a month this is ideal. The landline calls are expensive so we don’t make calls on that. Every 12 months they increase it a lot so I complain and they reduce it. It pays to haggle.