nuaquasystems.com Reviews 146

Clint was extremely professional and courteous while helping me track my order!

Clint was very helpful and offered prompt insight regarding my questions.

Summer was understanding of my needs and the issue I needed corrected. Most importantly, she told me she would let me know when it was resolved and then she called me back to let me know it was resolved shortly thereafter. This game me peace of mind as a customer.

Summer quickly answered my question, and provided a link to the part needed to complete my installation correctly. Great service!

Great Product !
thanks a lot to Jennifer for helping me set up the system quickly and easily !

EARL dug into the root cause of my delivery delay and offered me a gift card as compensation. I appreciate the empathy and transparency.

Summer was very helpful in assisting my needs. Took less than a minute to get in contact with customer service.

Jennifer addressed my issue promptly and professionally and resolved my order status immediately. Great customer service! Thank you, Jennifer!!

[JENNIFER] made the whole purchasing a breeze, highly recommend A+ customer service!!!

Outstanding support

Summer was very helpful. Understood my warranty concern and helped me right away. Had replacement parts on the go to me in about 10 mins. Great customer service!

Jennifer was the driving factor working on getting my return approved. She always was professional, prompt and efficient.

Had issue with resetting counter top model. Jennifer knew exactly what I needed to do and it worked!

Jennifer was responsive and took care of my concerns.

Abby Made my experience great! I placed an order using an incorrect payment method and Abby jumped right in to help me out. She was able to cancel the order and help me get to the right payment option! I have had a 7 stage RO system from NuAqua for several years now and have loved it! I have the subscription plan and have had to use the warranty, and they delivered on their word and helped me diagnose the issue and replace parts. We just ordered a whole house filter. After talking to Abby who recommended the heavy metal 3 stage whole house filter because we are on a well. After I placed the order, I had several more questions and Abby was right there with me to answer all of my questions (and I have a lot of questions). Thank you NuAqua, thank you Abby, and I cannot wait to have cleaner water and less rust stains!

There's always a human that deals with any issues or orders that may come up.

Jennifer has always been quick to respond and has always assisted with my questions and would find a resolution. Her customer service and genuine care has been amazing and very much appreciated.

I chatted with Clint about an issue i was having and he was so helpful in troubleshooting it and sending the part to fix it. This company and its service is great.