Order #104557
I placed an order on 15th May got bed, it cost over £1000. The money has been taken from my credit card. I expected delivery within 4-6weeks as stated on Nubie’s website. As I had yet received the order and it has now been almost two months, in the last two weeks I have been trying to contact Nubie for an update. I have called multiple times and only got through to someone twice, they were unable to give me an update stating they had issues with items that were being ordered from America. I was told they would speak to the company owner and that I would receive a call back with an update. I have not received a call back and this is inspite sending multiple emails requesting the promised update. I have been calling Nubie over the past week and no one picks up, the phone goes straight to voicemail. I have left multiple voicemails and still no response.

Given what I am now reading about the company in other customer comments, I am now being forced to make an official
complaint and I have been in touch with the citizen’s advice bureau for support with this. I also plan to contact the Trading standards to raise my concerns about this company’s questionable customer service.

Echoing other recent reviews, i placed an order on 18 May and sent the company a chaser email on 12 June as i had received no communication to that point as to expected delivery date. I did receive a reply at that point to say there had been a delay in the shipment and it was expected at the end of June. I emailed again requesting an update on 1 July and again on 4 July without response. I have also called and left a voicemail as nobody picks up the phone. Overall very poor customer service and I am just hoping they will engage and fulfill the order.

UPDATE: My initial Trustpilot review prompted an email and then a call from the company to say they would look into status of the order. A week after that they called again to say they were having problems with their supplier. I requested a refund by email shortly after that - no response was given. I followed up again by email two days ago and still no response and nobody answer the phone. As others have done, If no response is received soon I will report to trading standards and take further action to recover the money as they owe me over £2K for unfulfilled orders.

Customer service is beyond awful. I made an order back in March 24 and am still yet to receive communication as to when it will arrive. I have rang up numerous times, left multiple emails and even contacted them via social media in the hope someone would reply. All I have received is 1 email to say there was a delay at customs and my order was due into their warehouse the following week… this was weeks and weeks ago, and I’m still yet to hear anything. Super disappointed after spending nearly £800 on a wardrobe for my now newborns nursery, the least I’d expect is clear, proactive communications. I even had to chase for an email to confirm my order… weeks after I’d ordered it! Still yet to know if and when I’m going to receive anything. Struggling to understand how this is legal or fair. After reading some positive reviews, I’m hopeful someone might reply to me and hopeful I will still get my order.

Avoid this company.

I think most of the good comments on here must be fake. You can also see they block negative comments on their social media channels, leaving only the good.

I’ve been waiting for my order for 2 months. I had to request an order confirmation. I’ve had to ask for status updates.

Reading through other recent comments here I am not alone.

The only comms I have says my order is held at customs - at best this is the truth but shows a business near liquidation if they don’t have a duty deferment agreement but at worst it’s a total fabrication of the truth. I believe its the later.

I expect companies to tell the truth, do what you say you will, deliver for your customers. I’ve had none of that.

My advice, use a known company that can deliver or go direct to the suppliers.

My partner ordered a mattress topper for our baby boy on April 25th, so more than four weeks ago. The purchase was as you would expect, however nothing happened, the purchase was never fulfilled. She called, left a message, did not receive a call back. After several attempts, we were told delivery would take 3 - 5 weeks. I would consider this an "out of stock" purchase. We should have been informed before payment. We just emailed again. We will never every buy from this company again. Do your self a favour and AVOID.

I was so excited to receive my furniture and even more excited to see my kids faces light up when it arrived!

The customer service at Nubie was second to none! They held great communication with me throughout the process, even when external factors unfortunately caused delays to my order.

Will definitely be ordering again!

Really impressed. The customer service was fantastic and was kept updated. The quality is amazing, my kids are very happy! I will 100% be ordering again when my little girl arrives.

I am so impressed with the furniture I have ordered for my children’s room. Whilst delivery did take slightly longer, it was explained that they’ve had a change in management. Can’t fault the quality of my order!

So impressed!! The delivery was quick and the quality was amazing. Will definitely be ordering again

Just received the furniture I ordered for my girls nursery. Whilst it took a while to be delivered I cannot fault the furniture that has arrived. The team got back to me explain a change over in management which resulted in a delay but I’m very pleased nonetheless.
Will definitely be purchasing again!

I have just received my delivery and I am over the moon. I couldn’t be happier with the furniture it looks amazing in my kids room.

I can’t recommend Nubie Kids enough and I will definitely be ordering again!!

I recently ordered nursery furniture from Nubie and was delighted with it. The customer service was excellent, communicating the slight delay in receiving my offer due to changes within the business.

I was thoroughly impressed with the high quality and overall look of the furniture and would highly recommend ordering from them! I will definitely be placing another order soon!

I placed my order for a bed and wardrobe in early March 2024. I paid more than £2000 for the items.
On 2 May I received an email saying the company had been bought in February 2024 (or just changed its trading name, it’s not clear) and as such my order wouldn’t be fulfilled nor would I receive a refund.
This is scandalous. Why take my order after the acquisition date of there was no intention to supply the goods? And how is it legal to keep such a large amount on money and yet continue to trade?!?!
It’s impossible to contact anyone to find out what’s going on.
Do not buy from this company, ever!

Really impressed with the furniture that I had delivered today. Very good quality and a different league to other products I have bought from similar companies. There was a little delay on my delivery due to a restructure in the company but I was made aware by customer services and was happy to wait for such a beautiful product Would recommend and order again

I just received my order from Nubie Kids, and I couldn't be more impressed.

First and foremost, I appreciated their transparency regarding potential delays. Upon placing my order, the company promptly informed me that there might be slight delays due to internal changes. This communication was greatly appreciated, as it allowed me to adjust my expectations accordingly. However, I was pleasantly surprised when the furniture arrived within a reasonable timeframe despite the forewarned delays.

The furniture itself - is outstanding. Not only does it look fantastic in my kids' room, but the quality surpasses my expectations. Every piece is sturdy, well-crafted, and designed with both aesthetics and functionality in mind.

I highly recommend Nubie Kids to anyone in need of high-quality kids' furniture.

Placed an order over 2 weeks ago, no confirmation email received but money taken. I have phoned twice in 4 days only to be told by the person answering the phones that she cannot do anything to help, she can only pass it on to the ‘sales team’ to assist me which is very unhelpful particularly as I have paid for something but received no correspondence. Despite my phone calls and requests l have still heard nothing. Exceptionally poor customer service. You might pay less but the customer service is awful.

SORT YOUR REVIEWS BY ‘MOST RECENT’
This used to be a legitimate company, but this is no longer the case. They have taken my money, have not delivered my items, and are no longer contactable. You cannot speak to anyone directly. They do not reply to emails. They have taken their address off their website. They no longer have a physical showroom. You will lose your money. Get your items from elsewhere, I promise you.

Similar to other recent experiences - I am having to take legal action against this company. I am so disappointed - I have bought things previously and had an excellent experience. I have had absolutely no response to e-mails, phone calls are either not answered or the person at the other end can only pass on a message that is not responded to. I can see that they delete any poor reviews on social media and can now only assume they are no longer a bona fida company. Please don't touch - they are clearly in financial trouble and you are unlikely to get your items.

I’ve placed a large order that was due to be delivered more than a month ago and despite several emails and calls to customer service, I didn’t get any response on the status of my order! I requested a refund and I was told that a member of the team will call me back but obviously, this didn’t happen so I’m afraid that I now have to go to the next steps and file an official complaint to get my money back! There’s something really odd going on!

Ordered a desk never received it. They promised me that I will have my money back but not received. Send many email and phone calls but they are not responding. Company is not trustful !
I want a response asap and my refund !