Impossible to change the shoes, I am waiting since one month to have the possibility to change size. I am since September waiting to have shoes....I have y to buy other shoes in my town because I nee... See more
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Looked high and low for a new bunny for 16 month old grandson, the one he has jes had since Borth and they are so hard to source although uts not the same colour as his he has thankfully taken to it... See more
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Don't EVER buy from this company. Where to begin from this truly dreadful experience. My partner purchased furniture from this company almost 3!!!! months ago. We have emailed and phoned regul... See more
Just received the furniture I ordered for my girls nursery. Whilst it took a while to be delivered I cannot fault the furniture that has arrived. The team got back to me explain a change over in mana... See more
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Company details
About Nubie Kids
Written by the company
About Nubie Kids
NURSERY FURNITURE
CHILDREN'S BEDS
Nubie is an independent children’s lifestyle store and showroom brimming with beautiful designs from leading brands like Oliver Furniture, Leander, Cam Cam Copenhagen, Lifetime Kidsrooms, Sebra and Liewood.
Our modern kids furniture boutique offers fresh, luxurious designs for children and helps style-savvy parents discover extraordinary and wonderful bedroom furniture. We believe babies and children deserve functional, fabulous furniture just as much as grown-ups do. That’s why every handpicked piece of children’s furniture available on our website or stocked in our children’s store is carefully and lovingly made by designers who emphasise quality and longevity. Treat your little one to handcrafted luxury bedroom furniture that will last a lifetime. Or brighten up their world with our vibrant and joyful children’s decor. We also offer a bespoke made-to- measure service for the playroom or child’s bedroom; our specialists can personally advise you on the best children’s furniture for your particular space. At Nubie we also offer a design service which includes 1:1 support from the interior design team at Nubie Studio. We source the majority of our furniture from Europe with an emphasis on sustainability. We have curated our website with different brands that all combine together beautifully. At the heart of Nubie is our customers and clients and we proudly welcome feedback and returning customers.Contact info
The Granary, Frick Farm, Station Road, North Chailey, BN8 4HE, Lewes, United Kingdom
- 01825 724160
- info@nubie.co.uk
- nubie.co.uk
2.5
Poor
99 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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I haven't received my order
March 22, 2024
Reply from Nubie Kids
Hi Philippa,
I am so sorry you have been impacted by Nubie's operational changes. Nubie is a family run company that has had some personal issues which have since been resolved.
I can see our customer service team has contacted you and your order is progressing.
Best wishes, The Nubie Team
Always helpful
Always helpful, every step is conducted in great detail. The team are so helpful
March 21, 2024
Reply from Nubie Kids
Hi Andy,
Thank you so much for taking the team to leave us your review.
I will pass this feedback on to the team.
Best wishes, The Nubie Team
Disappointing experience
Never received item as it couldn't be found in their warehouse even though it allowed me to purchase from their website - very disappointing experience.
March 17, 2024
Reply from Nubie Kids
Good afternoon,
I am sorry we could not fulfil your order due to the item not being in stock. I'm afraid occasionally this can happen, but I can see our team have processed the refund for you.
Kind regards, Lizzie
Wallpaper was a very reasonable price
Wallpaper was a very reasonable price, very courteous staff when I phoned with query regarding delivery. Did a great job. Would definitely use them again.
March 14, 2024
Reply from Nubie Kids
Hi Catherine,
Thank you for taking the time to leave us a kind review.
Kind regards, Lizzie
No reply to emails
Hi
No reply from customer service team regarding my order. Says it’s been delivered but it’s a large piece of furniture and no tracking. Please reply to my emails?!?!
Order number: NUB26057
March 3, 2024
Unprompted review
Reply from Nubie Kids
Hi Isabel,
I am so sorry the email confirmations were confusing. I can see our team did email you back to let you know the delivery confirmation was from the small item on your order.
I can also see the furniture was delivered ahead of its scheduled delivery date.
We will look at our delivery dispatch notifications to remove any confusion.
Kind regards, Lizzie
Cutest wallpaper
Gorgeous wallpaper came super quick and customer service was fabulous
March 1, 2024
Reply from Nubie Kids
Hi Peggy,
Thank you for taking the time to write us a review. We hope you love the wallpaper for years to come!
Kind regards, Lizzie
excellent quality product I loved it
February 28, 2023
Reply from Nubie Kids
Hi Jacqueline,
Thank you for taking your time to leave us a review. We're so happy you're pleased with your order.
Kind regards, Lizzie
Super speedy delivery and amazing…
Super speedy delivery and amazing customer service
I placed an order for a little Dutch item however did end up receiving the wrong item, although still very cute. I got in touch with customer service who came back quickly and confirmed there was a stock issue and the item I had ordered was no longer available but they gave me a full refund and to keep the item that arrived as a gesture of goodwill.
Will definitely be ordering from the site again!
February 5, 2024
Unprompted review
Reply from Nubie Kids
Hi Jess, Thank you so much for writing us a lovely review after our mistake! Hope you love the item you have received is a happy accident! Kind regards, Lizzie
Fast delivery and amazing quality
First time ordering from UK, absolutely in love with my changing bag. Delivery was fast and the bag is just amazing, can't wait to start using it in a few weeks time.
January 22, 2024
Reply from Nubie Kids
Hi Laura,
Thank you for your kind review, I'm so happy to hear you love your bag!
Kind regards, Lizzie
Reply from Nubie Kids
Hi Malcolm,
Thank you for your kind review.
Kind regards, Lizzie
Quality and finish of wallpaper poor.
So pleased I ordered a sample of the wallpaper I chose as the quality of the sample received was very poor. The definition of the design was unsatisfactory as was the finish.
January 3, 2024
Reply from Nubie Kids
Hi Gillian,
I am sorry to hear you were disappointed with the sample you received.
Kind regards, Lizzie
Reply from Nubie Kids
Hi Steph,
Thank you for your kind review.
Kind regards, Lizzie
Box badly damaged
I purchased an expensive gift for a christmas present, it was not well packages at all to the point the box was damaged, not great but especially when it's a gift !!
December 18, 2023
Reply from Nubie Kids
Hi Ami,
I am sorry to hear you have received your item damaged. I have refunded your delivery fee as a gesture of goodwill. Please let us know if the item is damaged.
Kind regards,
Lizzie
Fast shipping and great product.
December 11, 2023
Really helpful.
October 18, 2023
Super quick delivery
Super quick delivery, under 48 hours. I even received a text from the delivery company 12 hours after purchase to confirm the 2 hour time slot in which the delivery would be made.
The wool rug that I received for my daughters bedroom, was perfect and in great condition.
December 12, 2023
Reply from Nubie Kids
Hi Melini,
Thank you for your kind review at such a busy time of the year! So happy to hear you love the rug.
Merry Christmas from the Nubie team!
Reply from Nubie Kids
Hi Ruth,
Thank you for leaving us a kind review.
Kind regards, Lizzie
A mistake was made
A mistake was made, I received an A4 size picture instead of the A3 I’d ordered. I rang that day and received the correct size the next day and did not have to return the A4 size.
December 5, 2023
Reply from Nubie Kids
Hi Annie,
Thank you for taking the time to leave us a review! We're always striving to correct any mistakes so I'm happy to hear you were happy with our customer service team. Have a Merry Christmas!
Kind regards, Lizzie
Customer Service Is Very Bad
I received the product but the parts were missing. Not like other companies where they instantly replace it or give your money back and refund your postage. This company will try replace the missing part and if return it will cos me for the postage. I WILL NOT BE USING THIS COMPANY AGAIN. They need get customer service right no matter how small the company. Customer comes first.
November 2, 2023
Reply from Nubie Kids
Hi AK,
I am sorry you were unhappy with our service.
I understand the frustration when something arrives and doesn't meet your expectations. The item you received was the last one in stock so we could not replace this instantly, we did however look to see if we could arrange the parts to complete your item.
I can see the team has refunded you in full for your order. I hope you are satisfied with this resolution but please do email us if this is not suitable for you.
Kind regards, Lizzie
We are Pleased 😄
We bought a hangout bunk bed and 2 tall book shelves/ storage cabinets. I was happy with the service from purchase to delivery. Thank you for all you did for us and the children.
May 23, 2023
Reply from Nubie Kids
Hi Catherine,
So lovely to hear you all love the furniture you bought. I will pass on your lovely comments to the team at Nubie.
Lizzie
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