Absolutely fantastic service. Fast turnaround for initial skip and hassle free for exchanges. My designated account manager Holly is amazing. Communication is on point and everything is so quick and e... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We changed our supplier after nightmare previous suppliers. Barry called into our new office on the off chance and I am pleased he did!! Account set up easily and Victoria and the girls in the office... See more
Company replied
We had a couple of jobs up in Scotland, one just outside of Edinburgh, and another in Loch Lomond. Shaunni facilitated absolutely everything we needed, we had rough access across both sites, everythin... See more
Company replied
We have been using NWH on our project in East Lothian since Nov 24. The service all round has been excellent and their online portal has been a great asset for our sustainability and compliance repor... See more
Company details
- Waste Management Service
- Aggregate Supplier
- Concrete Product Supplier
- Garbage Collection Service
- Recycling Center
- Sand and Gravel Supplier
Written by the company
Serving the whole of Scotland and Northeast England from ten sites, The NWH Group is committed to creating a sustainable future by improving the social, economic, and environmental wellbeing of its communities. The progressive, second-generation family business provides waste management services to the industrial, commercial and construction industries. Collecting waste with its fleet of trade refuse, skip, tipper, grab and walking floor articulated vehicles, it transports materials to its own recycling facilities where they are transformed into high value products such as cardboard, paper, washed sands, biomass for energy and animal bedding.
Contact info
Mayfield Industrial Estate, EH22 4AD, Dalkeith, United Kingdom
- 03333 20 4000
- marketing@nwhgroup.co.uk
- nwhgroup.co.uk
4.8
Excellent
501 reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very good company
Amanda is very easy to deal with. skips turned up when they said they would. very helpful
September 15, 2025
Unprompted review
Couldn’t thank Amanda Knox enough she…
Couldn’t thank Amanda Knox enough she organised a skip for us at short notice. She made it stress free was very knowledgable about the size we needed she was friendly and above all she made us feel valued.
August 1, 2025
Unprompted review
I needed waste collected from my…
I needed waste collected from my business urgently Amanda sorted out a man and van collection for the day after , driver arrived on time and removed all my waste. Will use Amanda & NWH again
October 14, 2025
Unprompted review
Excellent service from Amanda sorted…
Excellent service from Amanda sorted skips out for me without any issues
October 14, 2025
Unprompted review
Amanda and the team have been brilliant…
Amanda and the team have been brilliant supporting us with our renovation project o er the last 6 weeks. They've been an extension of our team, on hand when we need them and going above and beyond. Highly recommended!
October 14, 2025
Unprompted review
A pleasure to deal with
A pleasure to deal with, always on the end of the phone ready to help with our requirements.
October 14, 2025
Unprompted review
What an asset to the team!
Amanda has been attentive to all of our requirements. Constantly checking in whilst we have some ongoing projects.
Superb service from start to finish.
Highly recommend !
October 13, 2025
Unprompted review
Amanda is always really quick to…
Amanda is always really quick to confirm any bookings, exchanges and help out with last minute requests.
October 14, 2025
Unprompted review
We have a good experience working with…
We have a good experience working with Amanda Knox as our account manager, she is always quick to respond to any queries, hire enquiries or quote requests. Working with Amanda makes our day to day easier knowing our bookings/exchanges are in hand with Amanda and she knows her stuff.
October 14, 2025
Unprompted review
Rachel was ace
Rachel was ace , in under an hour we had an account set up and a delivery time and date for our 40 yd skip
Thanks for all your help Rachel I would definitely recommend Rachel at NWH
October 14, 2025
Unprompted review
An Asset to the company
Shaunni Kingwell is our rep and is a pleasure to deal with, she is friendly, reliable, quick and professional. A delight to work with
October 14, 2025
Unprompted review
Great service all round and good…
Great service all round and good response times, Excellent service from Shaunni, who’s assistance has ensured our project continues to run smoothly, will continue to use NWH!
October 14, 2025
Unprompted review
Good service
Shaunni responded promptly to my enquiry and provided a clear, easy-to-follow quotation.
October 10, 2025
Unprompted review
Exceptional Service in a Fast-Paced World
We recently had an outstanding experience with Shaunni Kingwell, an account manager at NWH Group. Shaunni stood out with her exceptional professionalism and genuine care. From the moment we reached out, she was attentive, patiently addressing our questions and concerns with clear, thoughtful responses. She went above and beyond, quickly resolving any queries or issues in a warm and approachable demeanor. Even with the high-pressure environment, her efficiency and positive attitude made the interaction seamless and stress free. Highly recommend working with her and NWH Group.
October 14, 2025
Unprompted review
First class service
Shaunni is a breath of fresh air to deal with, she is always prompt and efficient when I require anything from NWH she is an asset to the company.
October 13, 2025
Unprompted review
Fast friendly service
Ordered a skip a few months. Amanda Knox dealt with it she was very helpful and made a stressful situation all the easier. Deffo recommend and would deffo use again. Thanks Amanda
April 21, 2025
Unprompted review
Great service
We've been really happy with the service from NWH Group. Our account manager, Amanda, has been especially helpful—always responsive, efficient, and easy to deal with. Great customer support makes all the difference.
October 10, 2025
Unprompted review
I ordered a skip for Saturday am…
I ordered a skip for Saturday am delivery skip arrived on time and was taken away the same day- no problems at all excellent service from NWH and Amanda Knox thank you very much
October 13, 2025
Unprompted review
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