Have used NWT at Waterfoot several times and have always been pleased with the service and professionalism. I recently placed a small order with Matt who was brilliant. He was very obliging and his cu... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I've used the Waterfoot branch many times now. The level of service is excellent and they've never let me down - last minute deliveries and even unloading the wood and carefully putting it round the b... See more
Company replied
I visited your walkden branch yesterday,and the leval of service was absolutly brilliant. The gentleman who served me was called Scott. He helped me with my purchases and sorted out my delivery... See more
Company replied
Wow, what friendly helpful staff, been to lots of businesses over the years that are good but these guys go above and beyond, nothing is too much trouble for them, very knowledgeable about their prod... See more
Company replied
Company details
- Lumber Store
- Aggregate Supplier
- Do-it-Yourself Shop
- Fence Supply Store
- Hardware Store
- Home Improvement Store
About North West Timber Treatments
Written by the company
North West Timber Treatments (NWTT) is a proud, family-owned timber and builders merchant, and the leading independent supplier of timber, decking, and building materials across the North West of England.
With over 30 years of experience, we’ve built a strong reputation for delivering high-quality products, exceptional service, and outstanding value. Whether you're a DIY enthusiast, a professional tradesperson, a contractor, or a local authority, we’re here to support your project—big or small.
All our depots are fully stocked with a wide range of timber and building materials, and our knowledgeable team is always on hand to offer expert advice and friendly service. At NWTT, we’re committed to keeping our prices competitive while maintaining the high standards our customers have come to expect.
Shop fencing Shop decking Shop timber materials Shop monthly offers
Call into one of our NWTT stores today for inspirational ideas, friendly faces and competitive prices. We have everything you need to transform your outdoor space in an instant. Our friendly & knowledgeable team are on hand to help!
Contact info
NWTT House, Lockett Road, South Lancashire Industrial Estate, Wigan, WN4 8DE, Ashton-in-Makerfield, United Kingdom
- 01942 720777
- sales@nwtt.co.uk
- nwtt.co.uk
4.8
Excellent
920 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Always a pleasure doing business
Always a pleasure doing business, efficient, courteous and very helpful. From forklift to sales staff top notch
May 23, 2025
Reply from North West Timber Treatments
Thank you for the fantastic feedback! We're thrilled to hear you've had such positive experiences with the whole team - from sales to the yard crew. Your support means a lot to us!
Reply from North West Timber Treatments
Thank you! We're glad you’re happy with the prices and service. Always here to help - we really appreciate your support!
Reply from North West Timber Treatments
Thank you! We're so glad to hear the delivery person made a great impression. We'll be sure to pass on your kind words to the team!
Great service
Great service, with a reasonable delivery cost. Driver was helpful on delivery. The wood was of great quality nice and straight
May 21, 2025
Reply from North West Timber Treatments
Thank you for the lovely feedback! We're pleased to hear the delivery went smoothly, the driver was helpful, and the timber met your expectations. Great to know you're happy with the quality - we really appreciate your support!
From ordering to a changed delivery…
From ordering to a changed delivery date the help and friendliness of the staff is superb. The fence panels are superior to the ones I am replacing in solidity and structure, I would definitely recommend NWTT.
June 18, 2025
Unprompted review
Reply from North West Timber Treatments
Thank you for the fantastic review! We're so glad the team could help with your order and delivery changes, and it's great to hear you're impressed with the quality of the fence panels. Your recommendation means a lot to us - thank you for choosing NWTT!
I expect a level of service and have…
I expect a level of service and have always been satisfied with the service provided and the price I paid.
May 20, 2025
Reply from North West Timber Treatments
Thank you for your continued trust and kind words! We're proud to consistently meet your expectations and appreciate your loyalty. Here's to many more successful orders!
Reply from North West Timber Treatments
Thanks so much! We're glad you were happy with the quality and service - we aim to keep it that way!
10 out of 10…
Sleepers delivered when said left in a safe place.Would certainly be putting another order in the near future.
May 17, 2025
Reply from North West Timber Treatments
Thanks for the great feedback! We're glad your sleepers were delivered on time and left safely. Looking forward to your next order!
Reply from North West Timber Treatments
Thank you! We're really glad to hear you were happy with the service and prompt delivery. Always here when you need us!
Always a pleasure to work with.
May 14, 2025
Reply from North West Timber Treatments
Thanks so much! Always a pleasure to work with you too - we really appreciate your support!
Reply from North West Timber Treatments
Thanks for the great feedback! We're so pleased to hear the team were helpful and your delivery arrived quickly. Let us know if you need anything else - we're always happy to help!
The staff and drivers are great
The staff and drivers are great, friendly and helpful. Special mention for John Smith at Walkden, super helpful and polite, but so are all the staff, a credit to the company.
May 13, 2025
Reply from North West Timber Treatments
Thank you so much for the kind words! We’re proud to have such a fantastic team - and we’ll be sure to pass your lovely feedback on to John Smith and the Walkden team.
Friendly, helpful service is what we’re all about.
Keenan and Lee
Keenan and Lee in the office were really helpful and professional. They helped me so much when I knew very little about timber. Will definitely be shopping again.
Thanks again Keenan and Lee!
June 10, 2025
Unprompted review
Reply from North West Timber Treatments
What a lovely review – thank you! Huge shoutout to Keenan and Lee for going above and beyond We're so glad they could help you out and make things easier. Looking forward to seeing you again soon!
Quality products at a very competitive…
Quality products at a very competitive price. Excellent customer service.
May 6, 2025
Reply from North West Timber Treatments
Thank you! We're thrilled to hear you’re happy with the quality, price, and service. It means a lot - we’ll keep doing our best to deliver top value every time!
Perfect service from ordering on line…
Perfect service from ordering on line to delivery. I knew I wouldn’t be in but let them know where to leave the goods.
May 4, 2025
Reply from North West Timber Treatments
Thanks for your great feedback! We're glad the whole process was smooth and that delivery worked just as you'd hoped - even while you were out. Always happy to help make things easy and hassle-free!
A great Company
A great Company. Order delivered on the day requested, and the quality of the timber was superb. 24 decking boards, ALL perfectly straight.
May 23, 2025
Reply from North West Timber Treatments
Thank you for the brilliant feedback! We're so glad to hear the timber quality hit the mark - especially those 24 perfectly straight decking boards! It's always our goal to deliver exactly what you need, right when you need it. Appreciate your support!
Insulation
Ordered some insulation and they did there best to deliver it the next day 10 out of 10
April 30, 2025
Reply from North West Timber Treatments
Thanks so much for the great feedback! We're really pleased we could get your insulation to you quickly – our team always aims to go the extra mile. Hope to see you again soon!
Delivery driver & staff at St Helens
The team in the shop at St Helen's can not do enough for you and the delivery guy, Peter M, wow went more over and beyond for us sorting out part of our order! What a true gent! Thank you all for a great experience and great quality goods too! We will be back!
June 2, 2025
Unprompted review
Reply from North West Timber Treatments
What a fantastic review – thank you! We're so glad to hear the St Helens team and Peter M went above and beyond for you. We'll be sure to pass on your kind words. Looking forward to seeing you again soon!
Reply from North West Timber Treatments
Thanks for the great feedback! We're so pleased to hear everything arrived on time and that you were happy with the quality and service - our drivers always aim to deliver with a smile!
Delivery was excellent
Delivery was excellent. However, the quality of wood was not as expected. Offer was 'we can pick it back up' was not that was helpful as I needed it for a project.
April 29, 2025
Reply from North West Timber Treatments
Dear Antony,
Thank you for taking the time to share your experience. While we’re glad to hear that delivery met your expectations, we’re sorry to learn that the timber quality wasn’t what you anticipated—especially when you needed it for an important project.
If the timber remains unused, we’d love the opportunity to make this right. Please reach out to us at sales@nwtt.co.uk or call 01942 720 777, and we’ll arrange a swap to help you stay on schedule.
Your feedback is invaluable, and we appreciate the chance to improve. We hope to turn this experience around for you and look forward to resolving it.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.