Order placed 14/01/26. Nothing has arrived but the website says despatched. Queried daily through the customer service email and not had one response. Not even a courtesy email saying they are looking... See more
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See what reviewers are saying
Used this company for nearly 3 years. Purchased some pods on the 9th Jan, not received anything and tried to contact 3 times with no response on Monday and Tuesday, using the contact section on the w... See more
used nzo products for about a year now find that the products are good, but website is bad.... normally checkout doesn't load, seems to load only when you play around with basket a few times. The yoti... See more
Company replied
Since my usual vape store not selling the NZO pods anymore I came back to the usual website to order my pods, I just have to say they have improved there service so much since I last ordered which was... See more
Company details
Written by the company
The pocket-friendly device to take with you on the go. Making the transition to vaping and quitting smoking traditional cigarettes for good can be a daunting prospect. With so much information out there and different vape devices to choose from, it can be a difficult world to navigate, even for the most dedicated among us!
Contact info
Elizabeth House, Victoria Street, M11 2NX, Manchester, United Kingdom
- 03332427593
- info@nzovape.com
- nzovape.com
2.9
Average
619 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Wonderful
Fast and efficient checkout and delivery would highly recommend this site as I will continue to use
June 22, 2023
Reply from nzo vape
Hello
Thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers.
We Look forward to serving you again soon.
Ashleigh
Nzo Vape
I paid for next day delivery it it took…
I paid for next day delivery it it took 2 days to arrive
June 17, 2023
Reply from nzo vape
Hello Sallyann,
Thank you for leaving us your feedback. I'm sorry to hear your delivery was delayed. Please contact us at service@nzovape.com for us to look into this further for you.
Marcus
Nzo Vape
I realy like taste
I realy like taste! It’s not very sweet! But I really don’t like, that sometimes it smells like burnt , especially fruit candy ice! I can smoke only a half pod, then it smells like burnt and I throw it in bin! I can give you some pictures, but you don’t have this option.
May 23, 2023
Reply from nzo vape
Hello Mariana,
Thank you for providing your feedback. I'm sorry to hear you have had this experience. I would like to discuss this with you further. If you would like to discuss this with me please email us on service@nzovape.com
Marcus
Nzo Vape
Order still hasn't arrived
May 20, 2023
Reply from nzo vape
Hello Selina,
I'm sorry your delivery took longer than expected. I can see we have been in contact with you regarding this. If you would like to discuss it further please email us at service@nzovape.com
Marcus
Nzo Vape
Great product and quick delivery
May 17, 2023
Reply from nzo vape
Hello Gillian,
Thank you so much for taking the time to provide feedback.
We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers.
We Look forward to serving you again soon.
Ashleigh
Nzo Vape
Great service
Great service, quick delivery.
Just a bit annoyed you’re not making the blue raspberry ice 10ml 6mg anymore. I’ve just bought the last of your stock.
Could you let me know if or when you are making another batch and why it has been stopped.
Thanks.
May 16, 2023
Reply from nzo vape
Hello Chris,
Thank you for providing your feedback.
Within an ever-changing industry such as ours flavours and devices are always being developed further. All our flavours are always reviewed to ensure we can deliver the best product and service we can. I am unsure if this flavour may be produced again, although there is always something as good or better being developed.
Marcus
Nzo Vape
Great product and fast delivery
Great product and fast delivery! Very pleased with costumer service as well!
April 21, 2023
Reply from nzo vape
Hello Slav,
Thank you so much for taking the time to leave us such wonderful feedback. Our staff work really hard to provide excellent customer service and a review like this means the world to our entire team.
Ashleigh
Nzo Vape
Reply from nzo vape
Hello Marie,
We are thrilled that you are happy with our all round service.
Thank you for the 5 star review.
Ashleigh
Red Box Vape
The product was just what it said it was
April 16, 2023
Reply from nzo vape
Hello
Thanks for the great review! We take a lot of pride in our service and we’re very glad to hear you’ve had an excellent experience with us.
Ashleigh
Nzo Vape
First class
Easy to order via website. Excellent price & next day delivery. All in all extremely pleased with the service.
April 18, 2023
Reply from nzo vape
Hello
Very glad to hear you have enjoyed your experience with us and for you to leave us a 5 star review means a lot!
We hope to serve you again in the near future!
Ashleigh
Nzo Vape
One of the prefilled did not work and…
One of the prefilled did not work and had to be thrown away. One of the refillable pods leaked and also had to be thrown. First time I have had issues, so a bit disappointed.
April 17, 2023
Reply from nzo vape
Hello,
Thank you for providing your feedback. I'm sorry to hear one of the products hasn't worked for you as expected. I would like to discuss this with you further. Please email me at service@nzovape.com for me to look into this further for you.
Marcus
Nzo Vape
Delivery is always fast and never have…
Delivery is always fast and never have a problem with the products. Great value and products keep their flavour all the way through!
April 4, 2023
Unprompted review
Reply from nzo vape
Hello
Thanks for the great review! We take a lot of pride in our service and we’re very glad to hear you’ve had an excellent experience with us.
Ashleigh
Nzo Vape
Brilliant products and service thank you
March 17, 2023
Reply from nzo vape
We are thrilled you have taken the time to leave us a glowing review! Thank you for sharing your positive experience. It means the world to us and to our entire team! We look forward to serving you again soon!
Ashleigh
Nzo Vape
Delivered quickly
March 19, 2023
Reply from nzo vape
We are thrilled you have taken the time to leave us a glowing review! Thank you for sharing your positive experience. It means the world to us and to our entire team! We look forward to serving you again soon!
Ashleigh
Nzo Vape
Reply from nzo vape
Hello
Thanks for the great review! We take a lot of pride in our service and we’re very glad to hear you’ve had an excellent experience with us.
Ashleigh
Nzo Vape
Loved the flavours and quick delivery…
Loved the flavours and quick delivery and great prices
February 19, 2023
Reply from nzo vape
Hello Nicola,
Thanks for the great review!
We take a lot of pride in our service and we’re very glad to hear you’ve had an excellent experience with us.
Ashleigh
Nzo Vape
It as been a while that I'm using nzo…
It as been a while that I'm using nzo vape products and I have very satisfied with the it.
February 17, 2023
Reply from nzo vape
Hello Joao,
We are thrilled you have taken the time to leave us a glowing review!
Thank you for sharing your positive experience. It means the world to us and to our entire team!
We look forward to serving you again soon!
Ashleigh
Nzo Vape
Great delivery, great product
Great delivery, always on time and packaged securely. Product works great, does the job. Will order again.
January 25, 2023
Reply from nzo vape
Hello Ryan,
Thank you so much for your glowing feedback. We pride ourselves on our service and products and it means the world to our entire team when we receive feedback as good as this.
We look forward to serving you again soon.
Ashleigh
Nzo Vape
Reply from nzo vape
Hello,
We are thrilled you have taken the time to leave us a glowing review! Thank you for sharing your positive experience. It means the world to us and to our entire team!
We look forward to serving you again soon!
Ashleigh
Nzo Vape
Fast efficient delivery service
Fast efficient delivery service of an excellent product
February 16, 2023
Reply from nzo vape
Hello,
Thank you so much for your glowing feedback. We pride ourselves on our service and products and it means the world to our entire team when we receive feedback as good as this.
We look forward to serving you again soon.
Ashleigh
Nzo Vape
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