Order placed 14/01/26. Nothing has arrived but the website says despatched. Queried daily through the customer service email and not had one response. Not even a courtesy email saying they are looking... See more
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Used this company for nearly 3 years. Purchased some pods on the 9th Jan, not received anything and tried to contact 3 times with no response on Monday and Tuesday, using the contact section on the w... See more
used nzo products for about a year now find that the products are good, but website is bad.... normally checkout doesn't load, seems to load only when you play around with basket a few times. The yoti... See more
Company replied
Since my usual vape store not selling the NZO pods anymore I came back to the usual website to order my pods, I just have to say they have improved there service so much since I last ordered which was... See more
Company details
Written by the company
The pocket-friendly device to take with you on the go. Making the transition to vaping and quitting smoking traditional cigarettes for good can be a daunting prospect. With so much information out there and different vape devices to choose from, it can be a difficult world to navigate, even for the most dedicated among us!
Contact info
Elizabeth House, Victoria Street, M11 2NX, Manchester, United Kingdom
- 03332427593
- info@nzovape.com
- nzovape.com
2.9
Average
619 reviews
Hasn’t replied to negative reviews
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Thank you to NZO and Marcus for refund.
Thank you to NZO and Marcus for refund.
NZO are the very best vaping products
December 21, 2022
Unprompted review
Reply from nzo vape
Hello
Thank you for the wonderful review and for taking the time to share your feedback. Our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure.
Ashleigh
Nzo Vape
Reply from nzo vape
Hello
Thanks for the great review! We take a lot of pride in our service and we’re very glad to hear you’ve had an excellent experience with us.
Marcus
Nzo Vape
Great vape and nice flavour
Great little device won’t use any other product, nice flavour just hope they bring out other flavours and sell in more places as I use to buy at Sainsbury’s but no longer sell them
So have to buy in bulk other than that great well happy 👍
December 20, 2022
Reply from nzo vape
Thank you so much for your glowing feedback. We pride ourselves on our service and products and it means the world to our entire team when we receive feedback as good as this.
We look forward to serving you again soon.
Marcus
Nzo Vape
Purchasing vape oils…
Very helpful app on purchasing products, great value buying multi products
December 19, 2022
Reply from nzo vape
Thank you so much for your excellent feedback. We strive to provide excellent products and service and we are thrilled to have hit the mark for you.
We look forward to serving you again soon.
Marcus
Nzo Vape
When emailing about products had very…
When emailing about products had very quick reply and helpful staff
December 2, 2022
Reply from nzo vape
Hello Kaz,
Thank you for taking the time to leave us your feedback. I'm glad you have been happy with the service you have received. Customer service is something we are passionate about, and to have this enforced by reviews like yours, helps our whole team.
Marcus
Nzo Vape
Hi there nzo vape product
Hi there,
I still haven't received my items, I have for several weeks now! And I didn't receive a trcking number to track my items
December 14, 2022
Reply from nzo vape
Hello Katherine,
Thank you for leaving us your feedback. I have looked into this for your a had the tracking number for your order sent to you, along with an update. If you would like to discuss this further please contact me at service@nzovape.com
Marcus
Nzo Vape
Good vape for me and the mango flavour…
Good vape for me and the mango flavour is bad but menthol is great
December 1, 2022
Reply from nzo vape
Thank you so much for your excellent feedback. We strive to provide excellent products and service and we are thrilled to have hit the mark for you.
We look forward to serving you again soon.
Ashleigh
Nzo Vape
Best company for vape juice and such a…
Best company for vape juice and such a great price. Love the Blackcurrant Lemonade. And the peach disposable is lush.
November 28, 2022
Reply from nzo vape
Hello
Thanks for the great review! We take a lot of pride in our service and we’re very glad to hear you’ve had an excellent experience with us.
Ashleigh
Nzo Vape
I had no issues with the order and…
I had no issues with the order and delivery, would highly recommend this company and their products.
December 12, 2022
Reply from nzo vape
Hello
Thanks for the great review! We take a lot of pride in our service and we’re very glad to hear you’ve had an excellent experience with us.
Ashleigh
Nzo Vape
Quick and easy process love Nzo always…
Quick and easy process love Nzo always use them.
November 18, 2022
Reply from nzo vape
Hello
We are thrilled that you are happy with our all round service. Thank you for the 5 star review.
Ashleigh
Nzo Vape
I'm still waiting for my order
I'm still waiting for my order to arrive which was placed on the 28th November, the order value was £55 so should have been an express delivery. Now the 12th December and still not arrived!!!
November 28, 2022
Reply from nzo vape
Hello David,
I'm sorry for the service you have received here. I will be looking into this for you and I will be in contact soon, with my findings.
Marcus
Nzo Vape
Waiting for delivery 3 weeks after…
Waiting for delivery 3 weeks after ordering with 1 to 2 days. Emailed, no reply, pathetic service all round but more importantly WHERE IS MY ORDER?
December 11, 2022
Reply from nzo vape
Hello,
I'm sorry to hear you have had this experience. I would like the opportunity to discuss this with you further to establish what has happened here and find a resolution for you. I will look into this for you and I will contact you soon with my findings. If you would like to discuss this with me, before I get in contact please email me at service@nzovape.com
Marcus
Nzo Vape
Very prompt service.
November 17, 2022
Reply from nzo vape
Hello
We are thrilled that you are happy with our all round service. Thank you for the 5 star review.
Ashleigh
Nzo Vape
Non delivery of goods
Non delivery of goods, sent around 7 Emails to customer services, with no reply. Telephoned the number displayed on the website, with no answer.
Not even sure this company is even trading anymore????
Still took my money though!!!
November 26, 2022
Reply from nzo vape
Hello,
I'm sorry to hear you have had this experience. I would like the opportunity to discuss this with you further to establish what has happened here and find a resolution for you. I will look into this for you and I will contact you soon with my findings. If you would like to discuss this with me, before I get in contact please email me at service@nzovape.com
Marcus
Nzo Vape
Haven't received my order
Haven't received my order. Don't reply to emails, don't answer telephone. Appalling service.
November 18, 2022
Reply from nzo vape
Hello,
I'm sorry to hear you have had this experience. I would like the opportunity to discuss this with you further to establish what has happened here and find a resolution for you. If you would like to discuss this with me, please email me at service@nzovape.com
Marcus
Nzo Vape
Good choices,easy to purchase and…
Good choices,easy to purchase and quality products. Will definitely use again.
December 2, 2022
Reply from nzo vape
Thank you so much for your excellent feedback. We strive to provide excellent products and service and we are thrilled to have hit the mark for you.
We look forward to serving you again soon.
Ashleigh
Nzo Vape
Awaiting latest order as only placed…
Awaiting latest order as only placed yesterday but previous order was very quick delivery and very happy with product
December 7, 2022
Reply from nzo vape
Hello
Very glad to hear you have enjoyed your experience with us and for you to leave us a 5 star review means a lot! We hope to serve you again in the near future!
Ashleigh
Nzo Vape
Bad company and very bad customer service
I made an order on 25/11/22 but never received. I tried to call many times but no one answer. As well I sent an email and requests by website but still no answer. So, obviously I can’t say nothing good
November 25, 2022
Unprompted review
Reply from nzo vape
Hello,
I'm sorry to hear you have had this experience. I would like the opportunity to discuss this with you further to establish what has happened here and find a resolution for you. If you would like to discuss this with me, please email me at service@nzovape.com
Marcus
Nzo Vape
You are now to expensive price has gone…
You are now to expensive price has gone up by 2.50 so will be buying from another company
December 5, 2022
Reply from nzo vape
Thank you so much for taking the time to leave us your feedback. Our staff work really hard to provide excellent service. I'm sorry to hear this has effected you to this degree. We hope you'll consider us in the future, as we always have new offers and promotions.
Ashleigh
Nzo Vape
Unreliable
Ordered on the 27th for some disposable vapes, they have still not turned up when it was meant to take 1-2 days.
No response after contacting them numerous times either.
November 27, 2022
Unprompted review
Reply from nzo vape
Hello,
I'm sorry to hear you have had this experience. I would like the opportunity to discuss this with you further to establish what has happened here and find a resolution for you. If you would like to discuss this with me, please email me at service@nzovape.com
Marcus
Nzo Vape
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