Order placed 14/01/26. Nothing has arrived but the website says despatched. Queried daily through the customer service email and not had one response. Not even a courtesy email saying they are looking... See more
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Used this company for nearly 3 years. Purchased some pods on the 9th Jan, not received anything and tried to contact 3 times with no response on Monday and Tuesday, using the contact section on the w... See more
used nzo products for about a year now find that the products are good, but website is bad.... normally checkout doesn't load, seems to load only when you play around with basket a few times. The yoti... See more
Company replied
Since my usual vape store not selling the NZO pods anymore I came back to the usual website to order my pods, I just have to say they have improved there service so much since I last ordered which was... See more
Company details
Written by the company
The pocket-friendly device to take with you on the go. Making the transition to vaping and quitting smoking traditional cigarettes for good can be a daunting prospect. With so much information out there and different vape devices to choose from, it can be a difficult world to navigate, even for the most dedicated among us!
Contact info
Elizabeth House, Victoria Street, M11 2NX, Manchester, United Kingdom
- 03332427593
- info@nzovape.com
- nzovape.com
2.9
Average
619 reviews
Hasn’t replied to negative reviews
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Great company
I ordered some 20mg pods but got sent 0mg pods my mistake but soon resolved they even sent them out by DHL as Royal Mail we’re on strike to ensure that I received them top company
November 17, 2022
Reply from nzo vape
Hello
Thank you for the wonderful review and for taking the time to share your feedback. Our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure.
Ashleigh
Nzo Vape
Poorly payment method
I have tried more than 4times for the payment using AE credit card but it still doesn’t work. I forced to use another card for the payment.
Poorly payment procedure.
November 10, 2022
Reply from nzo vape
Hello,
I'm sorry to hear you have had this experience. Unfortunately we are unable to accept payments from Amex. There is a note on our payment page to notify our customers of this. If you would like to discuss this with me further, please email me at service@nzovape.com
Marcus
Nzo Vape
Reply from nzo vape
Hello
Thanks for the great review! We take a lot of pride in our service and we’re very glad to hear you’ve had an excellent experience with us.
Ashleigh
Nzo Vape
Easy to order and super fast delivery
Easy to order and super fast delivery. Will be purchasing directly again.
November 3, 2022
Quick delivery and quality product
November 4, 2022
Good prices quick delivery ty
October 26, 2022
My order took two weeks to arrive
My order took two weeks to arrive. Despite messaging multiple times, there was no response. No reply on their telephone lines either, no matter what time of day I called, and no way of leaving a message. This company needs to be available to communicate to their customers what has gone wrong. They did respond eventually to say they would not deal with me as I wasn't the person who placed the order (although it was for me and to my address), but they never responded to the person (my friend) who placed the order, again, despite three emails - one asking for a refund.
October 28, 2022
Unprompted review
Took 10 days to deliver!!!
November 11, 2022
Awful customer services
Awful customer services this time round, £100 order has not turned up, emailed 3 times and had no response, this has been going on since the end of October
October 28, 2022
Arrived in good time excellent price…
Arrived in good time excellent price helping me to give up smoking so far so good 3 weeks in
November 10, 2022
Highly recommend
Having cut down to one cigarette a day I have saved so much money since using Nzo I cannot rate it highly enough.
November 8, 2022
Missing order
October 26, 2022
The flavours are great
The flavours are great , nice range too choose from and different strengths to choose as well. Delivery not too bad either, was here within a week.
October 15, 2022
Competitive prices and quick delivery
October 18, 2022
Great products
Great products at a very good price, good customer service. Very quick delivery
October 12, 2022
Reply from nzo vape
Thank you so much for taking the time to leave us such wonderful feedback. Our staff work really hard to provide excellent customer service and a review like this means the world to our entire team.
Ashleigh
Nzo Vape
Reply from nzo vape
Hello
Very glad to hear you have enjoyed your experience with us and for you to leave us a 5 star review means a lot! We hope to serve you again in the near future!
Ashleigh
Nzo Vape
Good with sorting situations
I did have a big problem as my product didn’t arrive until 7 days after purchasing however a lovely women from the company spoke to me and found out where about it is but due to me not having the product she re sent new ones plus refunded my postage. I do appreciate her help and will buy again
October 7, 2022
Reply from nzo vape
Hello
Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote.
We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to serving you again.
Ashleigh
Nzo Vape
Reliable
I came across nzo I was buying from Sainsbury’s however too expensive, I then bought a vape and used a voopoo vape with Zeus juice black and black ice however still wasn’t 100% with taste , now blackcurrant lemonade and now their blackcurrant ice have always been my favourite , buying direct is so much cheaper and now they’ve got refillable pods , great taste, nice vape berry happy
October 7, 2022
Reply from nzo vape
Thank you so much for your glowing feedback. We pride ourselves on our service and products and it means the world to our entire team when we receive feedback as good as this.
We look forward to serving you again soon.
Ashleigh
Nzo Vape
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