Order placed 14/01/26. Nothing has arrived but the website says despatched. Queried daily through the customer service email and not had one response. Not even a courtesy email saying they are looking... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Used this company for nearly 3 years. Purchased some pods on the 9th Jan, not received anything and tried to contact 3 times with no response on Monday and Tuesday, using the contact section on the w... See more
used nzo products for about a year now find that the products are good, but website is bad.... normally checkout doesn't load, seems to load only when you play around with basket a few times. The yoti... See more
Company replied
Since my usual vape store not selling the NZO pods anymore I came back to the usual website to order my pods, I just have to say they have improved there service so much since I last ordered which was... See more
Company details
Written by the company
The pocket-friendly device to take with you on the go. Making the transition to vaping and quitting smoking traditional cigarettes for good can be a daunting prospect. With so much information out there and different vape devices to choose from, it can be a difficult world to navigate, even for the most dedicated among us!
Contact info
Elizabeth House, Victoria Street, M11 2NX, Manchester, United Kingdom
- 03332427593
- info@nzovape.com
- nzovape.com
2.9
Average
619 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Love the menthol pods and nzo blueberry…
Love the menthol pods and nzo blueberry vapes
October 4, 2022
Reply from nzo vape
Thank you so much for your excellent feedback. We strive to provide excellent products and service and we are thrilled to have hit the mark for you.
We look forward to serving you again soon.
Ashleigh
Nzo Vape
The best product
The best product! Best service! Quick delivery! I make my shopping few times for mouth and everything is top!
September 27, 2022
Reply from nzo vape
Hello
Thanks for the great review! We take a lot of pride in our service and we’re very glad to hear you’ve had an excellent experience with us.
Ashleigh
Nzo Vape
Happy with the vapes
Happy with the vapes and the customer services!! Quick replies, easy to place orders, free delivery, good value
August 31, 2022
Unprompted review
Reply from nzo vape
We are thrilled you have taken the time to leave us a glowing review! Thank you for sharing your positive experience. It means the world to us and to our entire team! We look forward to serving you again soon!
Ashleigh
Nzo Vape
I always have a problem with the…
I always have a problem with the website, trying to do another order and you can not get to the checkout to pay and place order!
September 26, 2022
Reply from nzo vape
Hello,
Thank you for taking the time to leave us your feed back. We are currently working on several updates a new designs to our website to make the entire process simpler and a more enjoyable experience. I'm sorry you have had some trouble with the current system. If you would like the opportunity to discuss this further with me please contact me at service@nzovape.com
Marcus
Nzo Vape
Brilliant was very pleased
September 24, 2022
Reply from nzo vape
Hello
Thanks for the great review! We take a lot of pride in our service and we’re very glad to hear you’ve had an excellent experience with us.
Ashleigh
Nzo Vape
Great service
Great service
Great product
Easy to navigate website
Would recommend highly
September 21, 2022
Reply from nzo vape
Thank you so much for your glowing feedback. We pride ourselves on our service and products and it means the world to our entire team when we receive feedback as good as this.
We look forward to serving you again soon.
Ashleigh
Nzo Vape
Speedy
Speedy delivery and much cheaper than shops. Favourite flavour fruit candy ice.
August 25, 2022
Reply from nzo vape
Hello
Thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers.
We Look forward to serving you again soon.
Ashleigh
Nzo Vape
Speedy delivery
September 2, 2022
Reply from nzo vape
Hello
Thanks for the great review! We take a lot of pride in our service and we’re very glad to hear you’ve had an excellent experience with us.
Ashleigh
Nzo Vape
Spot on just what I asked for quick and…
Spot on just what I asked for quick and easy to order will order again soon
September 13, 2022
Reply from nzo vape
Hello
Thanks for the great review! We take a lot of pride in our service and we’re very glad to hear you’ve had an excellent experience with us.
Ashleigh
Nzo Vape
Good customer service team
Good customer service team, very quick with a response. Always has the items that i want in stock.
September 1, 2022
Reply from nzo vape
Hello
Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote.
We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to serving you again.
Ashleigh
Nzo Vape
Good products,only issue is I have to…
Good products,only issue is I have to verify age every purchase even though I'm signed up.
September 1, 2022
Reply from nzo vape
Hello,
Thank you for taking the time to leave us your feedback. We are looking into a new system to verify your age that will make the process simpler.
Marcus
Nzo Vape
Good products at a good price comes…
Good products at a good price comes quickly because can’t complain
September 9, 2022
Reply from nzo vape
Hello
We are thrilled that you are happy with our all round service. Thank you for the 5 star review.
Ashleigh
Nzo Vape
Great products and cheap prices
September 8, 2022
Reply from nzo vape
Hello
Thanks for the great review! We take a lot of pride in our service and we’re very glad to hear you’ve had an excellent experience with us.
Ashleigh
Nzo Vape
Good and worth it
August 12, 2022
Reply from nzo vape
Hello
We are thrilled that you are happy with our all round service. Thank you for the 5 star review.
Ashleigh
Nzo Vape
Can't leave a review as I've received…
Can't leave a review as I've received this email before I've received my purchase once again delivery is delayed no email to say its been dispatched and sainsburys don't even stock the pods anymore overall very disappointed this is now the third tome this had happened
September 7, 2022
Reply from nzo vape
Hello Laura,
I'm sorry to hear you haven't received your order. Please contact me at service@nzovape.com for me to get this resolved for you.
Marcus
Nzo Vape
When supermarkets fail to provide
Considering I couldn’t get this product in my local supermarket, I decided to buy them through NZO! Very pleased with swift delivery and no fuss, easier to do and will do again.
September 2, 2022
Reply from nzo vape
Hello
Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote.
We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to serving you again.
Ashleigh
Nzo Vape
Reply from nzo vape
Hello
Very glad to hear you have enjoyed your experience with us and for you to leave us a 5 star review means a lot! We hope to serve you again in the near future!
Ashleigh
Nzo Vape
Great service
August 26, 2022
Reply from nzo vape
Hello
We are thrilled that you are happy with our all round service. Thank you for the 5 star review.
Ashleigh
Nzo Vape
Fast dwlivery
August 27, 2022
Reply from nzo vape
Hello
Very glad to hear you have enjoyed your experience with us and for you to leave us a 5 star review means a lot! We hope to serve you again in the near future!
Ashleigh
Nzo Vape
Quick delivery
August 25, 2022
Reply from nzo vape
Hello
Thanks for the great review! We take a lot of pride in our service and we’re very glad to hear you’ve had an excellent experience with us.
Ashleigh
4NX
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.