I have been purchasing from MySale since 8 yrs ago, so sad it is closing down now. Since this is an online website, I don’t mind late delivery ( purchase from shops if urgent) and fortunately I have n... See more
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I ordered items paid for them through Afterpay, got an email confirming. Nothing is showing under my orders at all. I contacted them and haven’t heard anything for 5 working days. Normally pretty good... See more
Company replied
Austrialian company that does the same thing as the Warehouse marketplace site. Anything you order is posted by the stores that advertise on their site. These stores are responsible of delivery of you... See more
Company replied
I ordered a pasta maker THEN read the reviews for NZ sale. I was a bit concerned as they were mixed but I can't really fault my order-a pasta maker. It arrived within 10 days of ordering , brand new a... See more
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Company details
About NZSALE
Written by the company
|
Contact info
New Zealand
- nzsale.co.nz
4.2
Great
11K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 40% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I have been purchasing from MySale…
I have been purchasing from MySale since 8 yrs ago, so sad it is closing down now. Since this is an online website, I don’t mind late delivery ( purchase from shops if urgent) and fortunately I have never experienced any undeliveries. Will miss NZ sale .
November 3, 2025
Unprompted review
Fast shipping from multiple stores
Fast shipping from multiple stores, all items arrived perfectly. Love my UGGs! Very happy with everything.
August 16, 2025
Unprompted review
Very bad experience
I ordered 2 pairs of shoes but it was not suited for me so I did returns, and they are accepted my returns. One month they send to me stupid emails but doesn’t want make refunds ..Dealing with dispute tribunal now .very bad experience, never buy again there
October 23, 2025
Unprompted review
Pissed off custmer
Pissed off custmer. Ordered 3 items of clothing for my son costing $85.00 a month ago. Received an email pretty quickly stating it had shipped. Nothing since. Can't log in or sign up to an account. Constant error Website problems etc...Constant round in circles.
A month? Come on, I would like to have what I paid for. Annoyed!
Order No: 38842868
An update would be gratefull. 😠
September 20, 2025
Unprompted review
I bought a discounted item
I bought a discounted item, and it was of very good quality.
August 3, 2025
Unprompted review
Extremely Disappointing Experience with…
Extremely Disappointing Experience with NZ Sale – Zero Trust!
I recently made the mistake of purchasing a perfume from NZ Sale. The same day I placed the order, they cancelled it, which I thought would result in no charge, especially since I paid through Afterpay. However, I was shocked to find out that I was still charged 3 payments by Afterpay, and to make matters worse.
I’ve been trying to get in touch with Afterpay, but they’ve been unhelpful in stopping the payment. I raised the issue with NZ Sale four days ago and received an automated response saying "oops, sorry," but there has been no actual follow-up or resolution from their side. It’s extremely frustrating to deal with a company that takes your money without providing any service or support.
This isn’t the first time I’ve had issues with them. In the past, they’ve cancelled orders without explanation, and I’m honestly starting to feel like their business practices are dodgy at best. I also bought a pair of Birkenstocks from them, They were advertised as leather, but what I received was nothing like that. For what I paid, it’s unacceptable.
I will never buy from NZ Sale again, and I strongly advise others to stay away. They are dishonest and unreliable. Save yourself the trouble!
July 21, 2025
Unprompted review
Beware of where product is being shipped from - postage costs more than product!
At no stage made aware one order would be split for shipping, never mind that it would be shipped from Australia. Postage from Australia x 2 ended up costing more than the product ordered. After waiting a while and following up on where product was, amazingly enough next day shipped from Australia.
Expensive experience shopping at NZ Sale - not worth it.
August 8, 2025
Unprompted review
Reply from NZSALE
I’m sorry to hear that you’re not happy with your experience with NZSale. In addition to our own products, we also partner with Marketplace Sellers who use our website to make their products available to you at competitive prices.
As these items are sent directly from the sellers’ warehouses, in some cases a separate shipping cost may apply.
If you'd like to help me with your order, I am happy to look into it if you could please send through your order details.
Item long over due
I ordered a beauty serum about 2 weeks ago that is way over due. The tracking button says the tracking is not available for this item. The website says we are having a busy period so thanks for your understanding! No other response received. It is making me extremely frustrated that i cant even cancel my order and no person to complain to. My order number is: 38799723.
July 23, 2025
Unprompted review
Reply from NZSALE
Hi Azra,
Thank you for bringing this to our attention.
We’re very sorry for the inconvenience and frustration this has caused. We’ve followed up with the seller to request an urgent update regarding your missing order. You can expect to hear from them shortly through your NZSale shopping account.
Warm regards,
NZSALE TEAM
DO NOT TRUST NZSALE
DO NOT TRUST NZSALE They still have not refunded me for an item I purchased but they couldn't locate. Was told I'd be refunded in 5-10 business days and that was on 3rd July 2025. Everytime I email or message on the app just get the same story of they will follow up with the finance team even though they had told me it was in the process of being refunded. DO BETTER, STOP RIPPING CUSTOMERS OFF, WHERES MY REFUND
July 16, 2025
Unprompted review
Reply from NZSALE
Hi,
Thank you for your feedback, and we're truly sorry to hear about your experience.
To assist you further and look into this refund matter urgently, could you please provide us with your order number? Once we have that, we’ll be able to investigate and get this sorted for you as quickly as possible.
We understand how frustrating this delay must be and appreciate your patience.
Warm Regards,
NZSALE Team
Ridiculous and expensive shipping fees
Ridiculous and expensive shipping fees, Australian company yet it takes 3 weeks for orders to arrive but shein only takes 1-2wks 🤦♀️
A 50ml perfume for $120 and the shipping is $60 ... It would also be nice to remove/get rid of SOLD ITEM instead of us having to scroll through a whole bunch of them
Don't get me started on their confusing size guide 🤦♀️ X1 is either 20 or 22 and X2 is either 22 or 24, so bloody annoying because the item might just fit or too big 🤬 then you don't wanna go through the hassle of returning item or settle for a voucher so you can buy something YOU DONT WANT!!
NZSALE USE TO BE GOOD, NOW THEY JUST GONE DOWNHILL
June 26, 2025
Unprompted review
Reply from NZSALE
Hi Ana, Thank you for taking the time to share your feedback. We're very sorry to hear about your recent experience and completely understand your frustration.
We’re continuously working on improving our shipping times and pricing, but we know we still have a way to go. Please be assured that your comments on shipping fees, delivery delays, and product pricing have been passed on to the relevant teams for review.
Regarding the size guide, we know this can be confusing at times, especially across different brands, and we're working on ways to make this clearer and more consistent.
We also agree that having to scroll through sold-out items is not ideal, and we’re currently exploring ways to improve the browsing experience.
We truly appreciate your past support and are sorry we’ve let you down recently. Your feedback is important to us as we work on getting things back on track.
Warm Regards,
NZSALE Team
The cost is huge to return an incorrectly supplied item item
I ordered some shoes for my husband which when we received them didn't look as per the picture and were also too big. I applied to return them and this was accepted only to find that I had to pay to return them and I had to ship them back to the United States at my cost. This is the end for me of purchasing from NZ Sale. It simply isn't worth it.
June 12, 2025
Unprompted review
Reply from NZSALE
Hi Dorothy,
Thank you for your feedback, and we're truly sorry to hear about your experience. We'd like to look into this matter further and see how we can assist you. Could you please provide your order number so we can review the details and address the issue appropriately?
We understand how frustrating it can be to receive an item that doesn’t meet expectations, and we appreciate the opportunity to make this right.
Warm Regards,
NZSALE Team
Delivery's are hit and miss
Delivery's are hit and miss. My package has landed in NZ and gone nowhere for 13 days. It's now outside the delivery time frame and NZ sale say, wait 6 weeks from order date then well talk about it. Won't even look into it for 6 weeks.
Its been 24 days since order date, they are shit to deal with.
This is the 2nd order in a row I'm not happy about. The first order the shoe sizing was 4 sizes out, completely faulty had to get a refund, the process isn't great and everything takes bloody ages. Don't waste your time, unless you don't need the item for at least a month..
June 17, 2025
Unprompted review
Reply from NZSALE
Hi Michelle,
Thank you for taking the time to share your feedback—we truly appreciate it, and we’re genuinely sorry to hear about the frustrations you’ve faced with your recent orders. Delays and sizing issues are understandably disappointing, and we want to make this right for you.
To help resolve this as quickly as possible, could you please share your order number with us? With this, we can look into the status of your current delivery and escalate it with our team to find out why there’s been such a significant delay. We’ll also review your previous sizing issue to ensure we learn from it and improve.
Please rest assured that we’re committed to improving our service, and your feedback is invaluable in helping us do so. We’ll do everything we can to get this sorted for you promptly.
Looking forward to your reply so we can assist.
Update: Thank you for your reply and I am sorry that the order has been delayed. I have checked and can see that the seller has responded to ticket number 6203614. Do let me know if you have any queries.
Warm Regards,
NZSALE Team
non existent customer support
I bought a mascara worth $53 and it arrive faulty. I have left a message on the app as there is no email address or phone number for support. I left the message in april, sent another one in May and now is June 2025. They have non-existent customer support.
June 16, 2025
Unprompted review
Reply from NZSALE
Hi Stella,
We're very sorry to hear about your experience and completely understand how frustrating it must be—especially when you've made multiple attempts to reach out and haven’t received the support you deserve.
This is certainly not the level of service we aim to provide, and we truly apologize for the delay and inconvenience caused. To help us look into this right away and get things sorted for you, could you please provide your order number?
Once we have those details, we’ll prioritize your case and ensure it’s addressed properly. Thank you for bringing this to our attention, and again, we sincerely apologize for the inconvenience caused.
Warm Regards,
NZSALE Team
Difficult site to navigate and i had to…
Difficult site to navigate and i had to use Facebook. It would only accept a predefined address. Why not just let you customers add additional delivery notes? E.g. Ground Floor Reception
May 31, 2025
Unprompted review
Reply from NZSALE
Hi Gary,
Thank you for your feedback. We understand how important flexibility is when placing an order. Currently, the option to add custom delivery notes—such as specifying "Ground Floor Reception"—is not available due to security and verification protocols designed to protect our customers and ensure accurate delivery.
We’re always working to improve the shopping experience and will pass your suggestion along to our team. We appreciate you taking the time to share your thoughts.
Warm Regards,
NZSALE Team
Where’s my package
I ordered a perfume on the 4th of may, it is now the 22nd and I still have no update on it. I have been told it’s in transit but have not been sent a tracking number even after asking 3 times for it. It said it would be here between the 14th-19th. I will not be purchasing from here again. I’ve also requested a refund and they’ve said they can’t issue one as it’s “in transit” if i could locate my parcel then I wouldn’t feel the need to request a refund
May 22, 2025
Unprompted review
Reply from NZSALE
Hi Neshurr,
Thank you for your review. We’re really sorry to hear about the delay with your order and the frustration this has caused. That’s certainly not the experience we want you to have.
We completely understand your concern, especially with no tracking details provided after multiple requests. So we can investigate this further and help locate your parcel—or assist you with the next steps—could you please provide your order number?
Once we have that, we’ll escalate the matter and do our best to resolve it promptly.
Thank you for your patience, and we truly appreciate the chance to make this right.
Warm Regards,
NZSALE Team
Finally received some response from…
Finally received some response from them saying if I had received any contact from the customs. Why would I get a contact from them when its far lesser than the limit. 200 dollars spent. Two of the shirts are still at airport for 5 days. And one they say they would refund which been advised 48 hours, about approx 2. Hours left and have not received anything.
May 20, 2025
Unprompted review
Reply from NZSALE
Hi David,
Thank you for reaching out and sharing your experience. We're sorry to hear about the delay and confusion regarding your order and refund. We’d really like to look into this further and help resolve the issue as quickly as possible.
Could you please provide your order number so we can investigate the situation in more detail? Once we have that, we’ll be able to assist you better and follow up on the shirts still at the airport as well as the pending refund.
We appreciate your patience and look forward to resolving this for you promptly.
Warm Regards,
NZSALE Team
1 star so far
1 star so far, placed an order, received an email to say it has been dispatched and nothing since, can't log in to website, can't change password. Contacted through website 3 times and had no reply. Will be starting refund proceedings with bank.
Thanks for the response, Order No: 38735388, I would appreciate a fast update.
May 9, 2025
Unprompted review
Reply from NZSALE
Hi Matt,
We're very sorry to hear about your experience so far and the lack of communication you've encountered. We completely understand your frustration, especially after receiving a dispatch notification and then being unable to track your order or access your account.
To assist you as quickly as possible, could you please provide your order number? Once we have that, we can investigate the status of your order and help resolve the login and communication issues you've experienced.
We sincerely appreciate your patience and hope to turn this around for you.
Update: Thank you for your reply with the order number. I have checked and can see that the item is now in transit and it will be delivered within 5 business days. You can track the order at https://apgecommerce.com/track-result/?track_sequenceNo=00750632421006546090. I have also sent the temporary password to your email and the instructions to change to new password as well.
Warm Regards,
NZSALE Team
borders on scam site
When I tried to place my order the website said it had an issue so the order did not appear to go through. So as instructed I tried again at another time. Then both orders were confirmed - so I ended up with an unwanted order copy. I reached out to them and they replied from a no-reply email with a login link to read their communication but every time I have attempted to log in on the link provided it has not worked. They have a very dodgy website and unethical way of communicating. You are far better off to look to another place for your purchases.
May 18, 2025
Unprompted review
Reply from NZSALE
Hi,
I’m really sorry to hear about your experience. That sounds incredibly frustrating, especially when you tried to follow the instructions provided and still ended up with a duplicate order and login issues.
We’d like to help resolve this for you as quickly as possible. Could you please provide your order number (or both order numbers if you have them)? Once we have that, we can escalate this to the right team to investigate the duplicate charge and the login problem.
Thank you for your patience — we truly appreciate you bringing this to our attention.
Update: Thank you for your reply with the order number. I have created a paid return label for invoice number 46694523 and sent them to your email. Please ensure to have the items wrapped in original packaging with the tags, secure the package with bubble wraps if required to ensure safe shipping to our PO Box.
Please drop off your items at your nearest local POST SHOP and scan the QR code on the label for the item to be sent to our PO Box. Please DO NOT drop your item off to NZSale Takapuna Outlet, as returns are no longer accepted there.
We will process your return within 7-10 business days of receiving this into our warehouse. You will be notified via email once this has been processed.
Warm Regards,
NZSALE Team
Product not dispatched and no response from NZ Sale
While the only option to contact NZSale is online, they responded on trustpilot within 24hrs, and the issue has been resolved. 5 stars.
April 30, 2025
Unprompted review
Reply from NZSALE
Hi Tamzin,
Thank you for reaching out, and we sincerely apologize for the delay in your order. We understand how frustrating this must be, and we’d like to resolve this for you as quickly as possible.
To help us locate your order and investigate the issue, could you please provide your order number? This will allow us to track the status of your items and provide you with a detailed update.
Thank you for your understanding, and we’ll do everything we can to make this right for you.
Update: Thank you for your reply with the order number and I am sorry that the order was delayed. I have tracked your parcel and can see that it has been delivered on 19/05/2025. You can track the order at https://apgecommerce.com/track-result/?track_sequenceNo=00750632421006428976. We hope you love your order.
Warm Regards,
NZSALE Team
I was worried at first after reading…
I was worried at first after reading some of the comments regarding their experience with NZSale (delays, poor customer service). I initially thought I was going to experience the same when I noticed the estimated dispatch date kept getting moved, so I messaged them and asked for an update. Within 48hrs I got a response, one of the items in my order got cancelled, and my order got dispatched. I received my order today and couldn't be happier with the items I got and the prices I paid for them when they went on a huge sale.
May 16, 2025
Unprompted review
Reply from NZSALE
Hi Marie,
We appreciate you taking the time to share your experience. We understand your initial concerns based on other reviews, and we're glad to hear that your experience was ultimately positive. We strive to provide excellent customer service and are constantly working to improve our processes.
We're pleased that you received a prompt response to your inquiry and that your order was ultimately fulfilled to your satisfaction. We're happy you enjoyed the items you purchased and the great prices you found during the sale.
Warm Regards,
NZSALE Team
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