I have been purchasing from MySale since 8 yrs ago, so sad it is closing down now. Since this is an online website, I don’t mind late delivery ( purchase from shops if urgent) and fortunately I have n... See more
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I ordered items paid for them through Afterpay, got an email confirming. Nothing is showing under my orders at all. I contacted them and haven’t heard anything for 5 working days. Normally pretty good... See more
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Austrialian company that does the same thing as the Warehouse marketplace site. Anything you order is posted by the stores that advertise on their site. These stores are responsible of delivery of you... See more
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I ordered a pasta maker THEN read the reviews for NZ sale. I was a bit concerned as they were mixed but I can't really fault my order-a pasta maker. It arrived within 10 days of ordering , brand new a... See more
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Company details
About NZSALE
Written by the company
|
Contact info
New Zealand
- nzsale.co.nz
4.2
Great
11K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Bad customer service
Made an order and shoes sizing was confusing as the website didn't specify if it's US or UK size. Contact customer service and they said they will not charge me for returning but another person said will charge me. Shipped back the goods a week now and haven't heard anything. Contact customer support many times and they are not responding. Customer service so bad. Would not buy here again. Still waiting to get my refund as the good should be back to them by now.
May 16, 2025
Unprompted review
Reply from NZSALE
Hi,
We're really sorry to hear about the confusion with sizing — that’s definitely not the level of service we aim to provide.
We understand how frustrating it must be to return an item and not receive timely updates or support. To assist you further and check on the return and refund status, could you please provide your order number? We'll look into this immediately and do our best to resolve it for you as quickly as possible.
Thank you for your patience, and we appreciate you bringing this to our attention.
Update: Thank you for your reply with the order number. I have checked in our system and we have not yet processed your returned order. If you have used a trackable service to return your order, could you please confirm the tracking ID so that we can check that it has been received by our Warehouse?
Please note that once your return has been delivered into our warehouse, it can take up to seven business days for your return to be processed. Once your return has been processed, you will be notified via email by our Returns Team.
Warm Regards,
NZSALE Team
Purchased two luxury Tory Burch bags…
Purchased two luxury Tory Burch bags from NZ sale. Both bags under sized. The Eleanor satchel as described on NZ sale with zipper internal compartment with specific measurements arrived but was the Eleanor Nano satchel with no internal zipper and different/smaller dimensions.
The Tory burch tote straw bag was advertised as 47cm, but the tote mini was received at 15cm, with no dust bag.
Very deceitful and consider both to be falsely advertised.
Considering the expense, charged twice for postage, items were sent together in a plastic bag with a piece of paper as protection.
NZ sale offered no explanation but a $20 voucher and a request to return them.
I would be very cautious of purchasing a luxury bag from NZ sale again. Extremely inconvenient. If I only I could upload photos.
May 14, 2025
Unprompted review
Reply from NZSALE
Hi NR,
Thank you for bringing this to our attention, and we're very sorry to hear about your experience with your recent purchase of the Tory Burch bags. We understand how disappointing this must be, especially when expectations for luxury items are not met.
To assist you further and investigate this matter promptly, could you please provide your order number? Once we have this, we can look into what went wrong with your order and work towards a resolution for you.
We truly appreciate your patience and look forward to resolving this as quickly as possible.
Update: Thank you for your reply with the order number. We will definitely pass on your feedback to our team. Meanwhile, I have checked and can see that the return label has been sent to your email. A refund will be issued within 7 business days upon receiving the item into our warehouse. I apologize for the experience with the order.
Warm Regards,
NZSALE Team
Disappointed…
I have received today the parcel which I waited for almost a month. I ordered several items and received them all. However, I was disappointed because of the following:
1. I think the original box of my parcel was changed. It was not taped properly.
2. The “Champion” jumper I ordered was literally wet when I opened it. It was not even packed properly- it was inside a huge transparent bag, no tag and was dirty. It seemed that it was being used. I am sure.
3. The pants I received was wrong colour, should be black not blue.
Please take some actions. I am willing to return the jumper if you will pay for the shipping fee and refund my money.
I have been a regular costumer but this was the worst experience I have ever encountered. 👎👎👎👎👎👎 I don’t want to post here but unfortunately no one is replying from your app.
Another parcel is coming, hoping that the items are all in good condition and won’t experience any issues.
Thank you.
————
Hello,
This is the order number: 38698776 where the wet and dirty Champion jumper is.
Thanks!
Reply to the update:…
It’s the Champion Women Tonal Hoodie which is light brown costing $27. I can send you the photos and the video if you’ll allow me to email it to you. Thanks
—-
Reply to the update…
Where will I attach the photo for evidence? I already attached the photos when I messaged you on nzsale app, but I haven’t received any reply.
May 12, 2025
Unprompted review
Reply from NZSALE
Hi,
We're truly sorry to hear about your recent experience—it’s absolutely not the standard we aim to provide, especially for our valued regular customers like you. We completely understand your disappointment and appreciate you bringing these issues to our attention.
To help us resolve this quickly, could you please provide your order number? Once we have that, we’ll investigate the situation and arrange the appropriate return process, including covering the return shipping for the faulty jumper.
Thank you again for your patience, and we sincerely hope your next parcel arrives in perfect condition.
Update: Thank you for your reply with the order number. Can I please confirm if the item you are referring to is the Junk X Amelius Women's Fluffy Jumper - Chocolate? Looking forward to your reply.
Update: Thank you for your confirmation with the name of the item. Please attach the photo of the item received evidencing the issue via ticket number 6195069 for us to assess and provide a resolution.
Update: Thank you for your reply. I have checked and can see that you have attached the screenshot of the order page and we did not receive the photo of the item received. Please attach the photo of the item received evidencing the issue via ticket number 6195069 for us to assess and provide a resolution.
Warm Regards,
OZSALE Team
Reply from NZSALE
Hi Debbie,
Thank you for your feedback, and we’re very sorry to hear about your experience. We understand how frustrating it must be to have items cancelled without any explanation.
So we can look into this further and assist you properly, could you please provide us with your invoice number as there are multiple invoices under order number 38133273? We’d like to investigate what happened and work toward a resolution for you.
Warm Regards,
NZSALE Team
Still an unresolved claim!!
Still an unresolved claim!!
They sent me the wrong mattress size and have not been communicating. After 2.5 months, NZ Sale only responded after I left two negative reviews on here. Their reply was that I should send the mattress topper to their supplier (why would I send it to the supplier in Australia when I bought it from a New Zealand company??).
I just wanted to get the issue resolved, so I agreed. But at the post office, I was told that shipping alone would cost me 250 NZD (the mattress itself cost 170 NZD). I informed NZ SALE of this, and they replied that they would not reimburse me for the shipping.
It’s been a month since that last message, and NZ Sale has gone completely silent again.
DO NOT SHOP HERE!
order number: 38608331
February 28, 2025
Unprompted review
Reply from NZSALE
Hi Jakub,
Thank you for bringing this to our attention. We’re very sorry to hear about your experience and truly understand your frustration. This is not the level of service we aim to provide.
To help us investigate and resolve this matter promptly, could you please provide your order number? Once we have that, we’ll be able to review the case in full and follow up as a priority.
Thank you for your patience, and again, we sincerely apologise for the inconvenience caused.
Update: Thank you for your reply with the order. This item is being shipped directly from our supplier and I have raised this further for a resolution. Please allow 2 to 3 business days for us to get back to you with an update.
Update: Thank you for your patience on this order. A refund has been issued on 14/05/25, please allow 3 to 5 business days for the funds to appear in your account via the original payment method. I apologize for the inconvenience caused.
Warm Regards,
OZSALE Team
Ozwear Ugg SCAMED ME NZSALE !!!!
Hi there
I have purchased Black Uggs Invoice Number 46656013 - I’ve emailed NzSale numerous times and no response so I’ll be taking this further. I did not receive my package but tracking said I received it, I contacted the couriers and told me I need to contact Nzsale directly which is what I did. Then I found out that OzWear Uggs which is who I brought the uggs of that was displayed on Nzsales website and I noticed that they have been removed from your website, did I just get scammed from a well knows website ? Please clear this up for me NzSale before I go even further with this enquire. - I want my refund and I want someone to contact me immediately !!!!!
My response - just the missing Invoice for the Uggs, I received everything else - I have sent Nz Sale all details and pictures from my security camera in clear stating what was missing.
May 1, 2025
Unprompted review
Reply from NZSALE
Hi Samara,
Thank you for your review and I am sorry that you have not received the order yet. I have checked and can see that there are 5 invoices under tracking number https://apgecommerce.com/track-result/?track_sequenceNo=00750632421006223403.
Can I please confirm if you have not received the whole order or missing only invoice number 46656013? Looking forward to your reply.
Update: Thank you for your confirmation on the missing item. I have now raised this with our supplier to check on the missing boots. Please allow 2 to 3 business days for me to get back to you with an update. Thank you
Update: Thank you for your patience on this order. As you have not received the order, we have processed a full refund for the order. Please allow 3 to 5 business days for the funds to appear in your account via the original payment method. I apologize for the inconvenience caused.
Warm Regards,
OZSALE Team
Steer clear of Fresh, Australia
Purchased perfume for the wife. NZ Sale distance themselves from customer service, Fresh, Australia give you the run around. Delivery originally advised by 28 April, then moved to 1 May. 6 May now and no resolution with Fresh. Suspect I've wasted my $$. Will not use NZ Sale again, oversea's sellers with no accountability.
April 22, 2025
Unprompted review
Reply from NZSALE
Hi John,
Thank you for your review. We're really sorry to hear about your experience and the frustration this has caused. We completely understand how disappointing it must be when a gift for someone special doesn't arrive as expected. We'd like to help resolve this for you as quickly as possible.
Could you please provide your order number so we can investigate the delay with our team? We're here to assist you and make things right.
Update: Thank you for your reply with the order number. I have checked and can see that the order has been delivered on 08/05/25. You can track the order at https://track.landmarkglobal.com/?search=LTN366943492N1.Please confirm if you have received the order. I apologize for the inconvenience caused.
Warm Regards,
NZSALE Team
I bought a pair box of Calvin Klein…
I bought a pair box of Calvin Klein under ware and before it was delivered the price was 1/2 the price and I asked for another , the stupid staff ask for a order number ,look it up yourself under email address stop wasting people’s time , now for some reason I cannot get a password reset email sent to me so I can access my account , honestly your protocol is shit
June 17, 2024
Reply from NZSALE
Hi Glenn,
Thank you for your review and I am sorry for the experience with the order and account.
I have emailed the reset password verification to your email for us to proceed further. Looking forward to your reply.
Warm Regards,
OZSALE Team
I purchased a pair of shoes but they…
I purchased a pair of shoes but they were never delivered.
When I tried to contact NZSale with my order number the website refused to accept it. I messaged the technicial section but they never replied.
Do not use this website.
March 18, 2025
Reply from NZSALE
Hi Fraser,
Thank you for your review and I am sorry that you have not received the order. With the order number 37078859 that you have provided, I can see that the order was placed back in April 2024.
I have also checked your account and I can see that there was no messages from you stating that the item is missing. Due to time elapsed, we are unable to investigate this issue. We apologize that we are unable to assist you further.
Warm Regards,
OZSALE Team
NZSale used to be good
NZSale used to be good, but it's like they don't even care anymore. Bought a collectors edition Barbie, they just threw it in a post bag, no protection, it arrived crushed to heck. My heart sank when I saw it all ruined like that. $13 for shipping one item, no care taken, shipping took WEEKS but no tracking updates, beyond a joke.
April 17, 2025
Unprompted review
Reply from NZSALE
Hi Thlaylia,
Thank you for taking the time to share your feedback with us. We’re truly sorry to hear about the condition in which your collector’s edition Barbie arrived, as well as the delays and lack of updates during shipping. This is certainly not the level of service we aim to provide, and we sincerely apologize for the disappointment and frustration this has caused.
To help us investigate and resolve this for you, could you please share your order number? Once we have that, we’ll look into what went wrong with the packaging and shipping and do our best to make it right.
We appreciate your patience and hope to have the opportunity to restore your faith in NZSALE. Please don’t hesitate to reach out if there’s anything else we can assist with in the meantime.
Update: Thank you for your reply with the order number. Please attach the photo of the item received through your NZSALE account > Contact Us or you can also attach the photo here for us to investigate further and provide a resolution. Looking forward to your reply.
Warm Regards,
NZSALE Team
I'll never purchase from NZsale again…
I'll never purchase from NZsale again total waist time.
ORDER:38638038
INVOICE:46547698
Purchased a Certina dive watch 17/3/25 total cost $1098 an expensive purchase for me but was able to use afterpay which made it affordable, after 2 weeks of no shipping updates or tracking info I decided to contact Nzsale who said they will look into it, fast forward to 3/4/25 received and emailed from Nzsale apologizing that my order was canceled and refunded to by original method of payment which will take 7 business days on top of Afterpays refund which is another 10 business days altogether this could take a total of 17 business days for a refund, basically turning this into what could possibly be a 2 month ordeal from start to finish, it wouldn't be so bad if my order was canceled after 1 or 2 days but 3 weeks is unfair still no conformation of a refund from Nzsale or Afterpay.
March 17, 2025
Unprompted review
Reply from NZSALE
Hi Aaron,
Thank you for your feedback, and we’re truly sorry to hear about your experience.
We completely understand how disappointing and frustrating it must be to wait several weeks only to have your order canceled, especially after making a considered purchase like the Certina dive watch. This certainly isn’t the experience we aim to provide.
While we do our best to ensure all items are fulfilled as promised, there are rare occasions where a supplier may not be able to deliver the stock as expected, which unfortunately appears to have happened in your case. We agree that this should have been communicated to you much sooner, and we sincerely apologise for the delay and inconvenience caused.
Regarding your refund, it’s correct that it can take up to 7 business days for the amount to reflect via your original payment method, and Afterpay may take additional time depending on their processing schedule. We understand this can make the whole process feel unnecessarily long, and we're working on ways to improve this experience.
We appreciate your patience and hope we can make it up to you in the future.
Warm regards,
NZSALE Team
This company is fraudulent
This company is a fraudulent, faceless waste of time. You have to manage refunds through the seller company. I had to chase through the NZ sale portal for six weeks for a refund. When it was finally processed I received only part of what I paid. The seller said there is nothing else she can do. No way to contact anyone about this. Beware of this fraudulent company.
Update. NZ sale has responded that the full refund was processed. However this is not the case. The item I purchased was used a $105 voucher, and $1.4 was taken off my card. $20NZD of credit has disappeared with no explanation as to why. Is this a currency conversion issue? Please respond.
March 21, 2025
Unprompted review
Reply from NZSALE
Hi Emily,
Thank you for your review. We're sorry to hear about your experience and would like to assist you in resolving this matter. Could you please provide us with your order number? This will allow us to look into the issue and ensure you receive the correct refund.
We strive to provide the best possible service, and your feedback is important to us.
Looking forward to your response.
Update: Thank you for your reply with the order number. I have checked and can see that a full refund has been processed. It has been processed as $85.01 voucher and $1.14 back to your card. This is because the voucher of $85.01 was used during the purchase. You can use them for your next purchase.
Warm Regards,
NZSALE Team
Worst customer service
Was purchasing fine from here occasionally. Until I bought shoes from Australia. I bought and paid for them and I never received item . I am still trying to find out who was the courier company that delivered no one has told me who and proof it was delivered as I was home all that week . Not great customer service either . Will definitely not be purchasing again . My tracking never worked on this item either which is why I don't believe it was delivered. Dissatisfaction and disappointing. No one has tried to phone me either . So I've lost money and item and bieng sent in circles with customer service people who don't care . It's still not clear and I still don't know who the courier company was
Not impressed
December 11, 2024
Unprompted review
Reply from NZSALE
Hi Savannah,
We're truly sorry to hear about your experience and understand how frustrating this must be for you. This is definitely not the experience we want for our customers.
Could you please provide us with your order number? We'd love to look into this for you and get to the bottom of what happened with your delivery. We appreciate your patience and want to resolve this as soon as possible.
Update: Thank you for providing us with the order number and I am very sorry for the ongoing issue. This item is being shipped directly from our supplier. Hence, I have now escalated this further for a resolution. Please allow 2 to 3 business days for the issue to be resolved. We truly apologize for the trouble.
Warm Regards,
NZSALE Team
Not using again
Not using again. Firstly, the product range is average with mainly products that are close to expiry, discontinued or left overs that didn't sell well. There are so many better websites these days offering better pricing there's no point shopping on NZ SALE especially with the high shipping costs.
March 4, 2025
Unprompted review
Reply from NZSALE
Hi Amy,
We are truly sorry to hear about your recent experience with NZSALE. Your feedback regarding our product range and shipping costs is invaluable and helps us identify areas for improvement.
We strive to offer a diverse selection of quality products and regret that we fell short in this instance. Regarding the concerns about products nearing expiry or being discontinued, we are committed to ensuring that all items meet our quality standards, and we will review our inventory practices to prevent such issues.
To address your concerns directly and assist you further, could you please provide your order number? This information will allow us to investigate the matter thoroughly and work towards a satisfactory resolution.
We understand your frustration and appreciate you bringing this to our attention. Our goal is to provide a positive shopping experience for all our customers, and we hope to have the opportunity to restore your confidence in NZSALE.
Thank you for your time and feedback.
Warm Regards,
NZSALE Team
Useless, unreliable and far too slow
What would be wonderful would be a notice within a couple of days of purchase to say they can't fulfill the order, rather than waiting until the expected delivery date (2 weeks after purchase) to say they'll refund within 5 working days. Needless to say i wont be coming back...
February 23, 2025
Unprompted review
Reply from NZSALE
Hi Glenn,
I’m really sorry to hear about your experience. I completely understand how frustrating it must be to wait for weeks, only to find out your order can’t be fulfilled. That’s definitely not the experience we want for our customers.
If you’re willing, could you please share your order number? I’d love to look into this further and see if there’s anything we can do to make this right.
Update: Thank you for your reply with the order number. I have checked and can see that the order has been refunded due to stock issues. We have passed on your feedback to our team to ensure that this does not happen in the future. As a token of apology for the inconvenience, I have added a $20 voucher for your next purchase. I apologize for the inconvenience caused.
Warm Regards,
NZSALE Team
Took a month to arrive and couldn't…
Took a month to arrive and couldn't return because it was past 14 days. Awful customer service and it showed my package was at the warehouse for 2 weeks before they decided to send it.
November 16, 2024
Unprompted review
Reply from NZSALE
Hi Emma,
We're sorry to hear about your experience. We'd love to look into this further for you.
Could you please provide your order number so we can investigate the delay and assist you with a resolution? We appreciate your feedback and hope to make this right for you.
Warm Regards,
NZSALE Team
Just don't do it
Just don't do it. Bought a pair of branded boots, what turned up weeks later was nothing like what I'd ordered. They were totally unbranded, not even a country of origin - which is illegal in NZ. When I tried to contact them I was totally ignored until I started making a fuss, leaving bad reviews contacting the commerce commission, only then did I receive a refund. This company is a total scam. They took a good thing and used it to start ripping people off. Don't go there!!!
January 29, 2024
Unprompted review
Reply from NZSALE
Hi,
We’re very sorry to hear about your disappointing experience. This isn’t the level of service or quality we aim to provide, and we deeply regret the frustration this caused.
If you’re willing, could you share your order number with us so we can review this situation and ensure we learn from it to prevent similar issues? Your feedback is invaluable in helping us improve.
Thank you for bringing this to our attention, and we sincerely apologize again for the inconvenience caused.
Warm Regards,
NZSALE Team
I ordered an item the 26/12
I ordered an item the 26/12, for the value of 300 NZD. Estimated delivery date between the 3rd and 8th of January. Nobody can tell me where my package is. I contacted the post and they told me the sender need to open an investigation. I contacted NZ sale and no answer! I want my money back now!!! my invoice number is 46318820. It is terrible I feel so frustrated nobody is helping me, and nobody give my money back. Regarding the answer, I contacted the seller 10 days ago, they said I need to contact nz post, nz post said the sender need to contact them. They are getting me crazy! I want my money back!! Do not buy here
December 26, 2024
Unprompted review
Reply from NZSALE
Hi Natalia,
Thank you for raising this matter with us and I am sorry for the experience with the order. I have checked and can see that the item is being shipped directly from our supplier.
You have lodged an investigation with them via ticket number 6152769. Please allow 2 to 3 business days for them to get back to you with a resolution.
I apologize for the inconvenience caused.
Warm Regards,
NZSALE Team
RUDE! Made Order
RUDE!!! Made Order. Bought 2 pairs of shoes $34.84 each. After 1 week suddenly realized that when I was paid NZ Sale charged $45.95 each. ????
I have contacted with NZ Sale team immediately and ask to refund my $22.22 as soon as possible. Nearly 2 weeks was wait for response.
Today got ,,Please rich out through the actual Ozsale Portal with your request as I cannot process your request from my end." What this means???? I have contact directly from my Account...from my Order with request for refund...so with whom I need to contact??? You even didn't apologize for charging more then on site. Its RUDE! My advise to people who read my complaint. Always check price what you buying and what you paid. I am do not checking but now will be! Please refund my $22.22 immediately!!!
Order 38523332
Contact us 6152283
Please if you can't sort refund by your end please give me contact...parliament...God...who can sort it!
January 22, 2025
Unprompted review
Reply from NZSALE
Hi Liudmyla But,
Thank you for your raising this matter with us and I am sorry for the experience with the order.
I have now arranged for the refund of $22.22 to be processed. The funds will be credited into your account via the original payment method within 3 to 5 business days. I apologize for the inconvenience caused.
Warm Regards,
OZSALE Team
Don't buy from this website
Don't buy from this website, they continue to use a courier company with a one star rating, while knowing full well that their customers are constantly experiencing delays and lost parcels (look at the one star reviews below).
The courier company is called APG e-commerce solutions and they are appalling.
My tracking has not been updated for a week and after seeing the hundreds of terrible reviews on here I do not hold out much hope!
January 13, 2025
Unprompted review
Reply from NZSALE
Hi Adelaide,
Thank you for your review.We’re sorry to hear about your experience with the delivery of your order and the frustration it has caused. We understand how important timely and reliable delivery is for our customers.
We do partner with courier services to provide delivery solutions, but we take feedback like yours seriously and are actively working on ensuring a better shipping experience for all. Could you please share your order number so we can investigate your tracking and work toward resolving this issue promptly?
Thank you for bringing this to our attention. We’re here to help and will do our best to ensure your order is delivered as soon as possible.
Update:Thank you for providing us with the order details. The order has been delivered today. You can track them at https://apgecommerce.com/track-result/?track_sequenceNo=00750632421004597315. We hope you love your order.
Warm Regards,
NZSALE Team
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