I have been purchasing from MySale since 8 yrs ago, so sad it is closing down now. Since this is an online website, I don’t mind late delivery ( purchase from shops if urgent) and fortunately I have n... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I ordered items paid for them through Afterpay, got an email confirming. Nothing is showing under my orders at all. I contacted them and haven’t heard anything for 5 working days. Normally pretty good... See more
Company replied
Austrialian company that does the same thing as the Warehouse marketplace site. Anything you order is posted by the stores that advertise on their site. These stores are responsible of delivery of you... See more
Company replied
I ordered a pasta maker THEN read the reviews for NZ sale. I was a bit concerned as they were mixed but I can't really fault my order-a pasta maker. It arrived within 10 days of ordering , brand new a... See more
Company replied
Company details
About NZSALE
Written by the company
|
Contact info
New Zealand
- nzsale.co.nz
4.2
Great
11K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
LESS THAN 1 STAR
dam a 1-star review? dam I give them no stars at all. after receiving. my order of 2 pairs of shoes i ordered both shoes size 8. however, they have both turned up one pair size 8 one pair size 12. am trying hard to return the size 12s have tried up loading pics using the app and every time i try there is some reason i can't upload the pic after fuXking around on a desktop i finally managed to upload pics now i don't get any response from the company. I CERTAINLY WOULDNT RECOMMED USING THIS COMPANY THEY ARE ALL ABOUT TAKING YOUR MONEY AND NO CUSTOMER SERVICE.
January 9, 2025
Unprompted review
Reply from NZSALE
Hi Chris,
We’re truly sorry to hear about the issues you’ve faced with your order and the difficulties in returning the incorrect item. We completely understand your frustration, and this is not the experience we want our customers to have.
To resolve this as quickly as possible, could you please provide your order number? This will help us locate your case and ensure the return process is expedited.
Your feedback about the app and return process is valuable, and we’re committed to improving our systems to prevent such inconveniences in the future.
Thank you for bringing this to our attention. We’re here to help and will do our best to make things right.
Warm Regards,
NZSALE Team
Don't bother...not worth it
Product never arrived. Whenever I look it says it's being shipped the next day. But that day comes and the date shifts to the day after that. There is no way to cancel the order, no way to get a response to my customer service request and no number to call. Crap site.
January 10, 2025
Unprompted review
Reply from NZSALE
Hi,
We’re very sorry to hear about the delay with your order and the frustration it has caused. This is certainly not the experience we want for our customers.
To assist you further, could you please provide your order number? We’ll investigate the issue immediately, provide an update on your shipment, and discuss options to resolve this for you.
We sincerely apologize for the inconvenience and lack of communication you’ve experienced. Thank you for bringing this to our attention, and we’re here to help make this right.
Warm Regards,
NZSALE Team
Worst customer service experienced
Worst customer service I have experienced in year. My parcel arrived but the content was stolen. It has now been 3 weeks of trying to sort this out and get a refund. Waiting 2 to 3 days for a reply which does not answer any of my questions, merely pushing their own agenda does not help either. They are putting their own needs before that of the customer.
Order number 38436506
January 10, 2025
Unprompted review
Reply from NZSALE
Hi Morne,
We’re very sorry to hear about your experience and the distress it has caused. Having a parcel arrive with missing contents is extremely frustrating, and we deeply regret the inconvenience you’ve faced in trying to resolve this matter.
To help us assist you further, could you please provide your order number? We will prioritize your case and ensure a thorough investigation is conducted. Our aim is to resolve this for you as quickly as possible and ensure you receive the service you deserve.
We apologize for any delays in our communication and appreciate your patience as we work to address this issue.
Update: Thank you for your reply with the order details. A refund has been issued on 13/01/25. Please allow 2 to 3 business days for the funds to appear in your account via the original payment method.
Warm Regards,
NZSALE Team
Very disappointed
Oh well… I just read through reviews and can’t explain my feelings and the level of shock reading through them, I didn’t expect the level of disappointment reviews from NZ Sales.This is my first time ordering something and can’t explain how much I was excited about the dress I’ve ordered. I’ve just got invited to a wedding which is happening in two weeks and I couldn’t find anything from the shops in Auckland that matches with my budget and my size. From the reviews it seems that either the parcels were never arrived or if it was arrived it was damaged.
There is not much time left for ne to find an appropriate dress for the wedding, might have to bring an excuse and not going to the wedding. I am so disappointed and sad. Just waisted my time and my money.
The lesson took from this experience that never ever ordering any online product before reading reviews.
Update on 10th January
Well… I received my order today 10th January but the quality of the dress was so poor. It was claimed it is from an Italian designer brand and the original price was more than $1000 but believe me it was a very poor quality dress. I am going to return this. Very disappointed with this website.
My order number is 38499230
January 9, 2025
Unprompted review
Reply from NZSALE
Hi Sara,
Thank you for reaching out and sharing your concerns. We’re very sorry to hear about your experience and can understand your disappointment, especially with the upcoming wedding. Please know that we take all feedback seriously and aim to ensure every customer has a positive shopping experience.
If you could provide us with your order number, we’d be happy to check on the status of your parcel immediately. We’ll do everything we can to resolve this for you and ensure your dress arrives in time.
Again, we sincerely apologize for the worry and inconvenience caused. We appreciate the opportunity to make things right for you.
Update: Thank you for your reply and I am sorry that you are not happy with the item received. You can return the item for a full refund. You can create the return request through your NZSALE account > My Account > My Returns and we will provide you with the return instructions. I apologize for the inconvenience caused.
Warm Regards,
NZSALE Team
Worst experience ever
I was forced to purchase a different size shoe, after I realized I ordered the incorrect size which was my mistake.
Since then, the return process and customer service has been an absolute nightmare to deal with. I have returned the incorrect size and now you provide me with a store credit which I did not ask for instead of my money back :-(, this is not on. I am absolutely lived with the poor customer service process. Takes them days before they respond to a message and never actively engages with their customers on a matter. Send a follow up message and lands up waiting a further 3-5 days before some person responds back ...... what a disaster. I can honestly say you have lost a customer forever and I hope everyone else who reads this thinks twice before making use of this company. You have been warned is all I can say further.
This is in reference to Order 38411666 / Invoice 46198352 and Contact No 6137678
Please pay my money back into my account, you have nothing else I want or need and will never make use of your service again.
January 9, 2025
Unprompted review
Reply from NZSALE
Hi Wikus,
Thank you for your rating and I have checked and can see that the reason for the returns is not the right fit. Hence, it falls under the change of mind category as the size delivered was the size ordered. That is the reason the refund has been processed as a voucher.
We value you as our customer and I have arranged for the refund to be processed to the original payment method. Please allow 3 to 5 business days for this to be processed. The voucher will be removed as soon as the refund is processed.
Warm Regards,
NZSALE Team
Problem with returns
I returned an item a week before Christmas and it keeps saying it’s still in transit.
I’ve messaged a few times, with no reply. Not sure where the package is and waiting for my refund.
I’ve never had problems before, but this experience has made me cautious.
Edit…..order number 38389170
Return authorisation number RT 2264860
January 9, 2025
Unprompted review
Reply from NZSALE
Hi Simone,
Thank you for bringing this to our attention, and we’re sorry to hear about the delay with your return. We understand how frustrating this must be, especially during the holiday period.
To assist you further and locate the returned item, could you please provide your order number? This will allow us to investigate the status of your return and work on resolving the issue promptly.
We appreciate your patience and understanding, and we’re committed to ensuring this is sorted out for you as soon as possible. Please feel free to reach out if you have any additional concerns in the meantime.
Update: Thank you for your reply with the order details. I have checked in our system and we have not yet processed your returned order. If you have used a trackable service to return your order, could you please confirm the tracking ID so that we can check that it has been received by our Warehouse?
Warm Regards,
OZSALE Team
The candle I ordered arrived broken
The candle I ordered arrived broken. I am very disappointed.
My invoice number is 46330395
January 7, 2025
Unprompted review
Reply from NZSALE
Hi Nanci,
We’re sorry to hear about your broken candle. This is not the experience we want for our customers.
Could you please share your order number so we can look into this for you? We'll be happy to assist with resolving this issue as quickly as possible. Thank you for bringing this to our attention!
Update: Thank you for the order details. Could you please attach the photo evidencing the issue through your NZSALE account> Contact Us for us to assess and provide a resolution.
Warm Regards,
NZSALE Team
I placed an order online from NZ SALE…
I placed an order online from NZ SALE on 10th December 2024. Still waiting on my order. Emailed the courier company got replied saying that they didn't even received anything from supplier.
Estimated delivery as per the NZ Sale application showing 17-24 December 2024.
Nothing came up yet.
Invoice number- 46274935
Invoice number 46274934
I WOULD SUGGEST DONT ORDER ANYTHING FROM NZ SALE
WORST EXPERIENCE EVER.
January 5, 2025
Unprompted review
Reply from NZSALE
Hi Gavy,
Thank you for your review and I am sorry that the order has not reached you yet.
Hence, I have lodged an investigation with our courier partners to confirm the whereabouts of the parcel.We expect the investigation to take up to 5 business days. As soon as I have an update, I will get back to you. I am sorry for the trouble.
Update: Thank you for your patience while waiting for the order. Unfortunately, we regret to inform you that the order has been lost in transit. Hence, I have issued a full refund. Please allow 3 to 5 business days for the funds to appear in your account via original payment method.
Warm Regards,
NZSALE Team
Very disappointed with nzsale
Very disappointed with nzsale. years ago I have used it for many times, and stopped using it for I have noticed that the skin care products they sold were not fresh. This time, after 2 years, I bought something again, which was shipped from Australia. They sent it to someone who has the same name as me, (different account) I tried to contact them, and I was quite worried about my parcel since it was almost delivered to the wrong place. I told them to change the address a couple of times, they just replied, "we are not able to change the address mid delivery" Fortunately, after so much effort i could manage the redirect my parcel with $5 fee.
Very disappointed with the customer service.
There must be something went wrong with the NZSALE system. when I put my order through, the information was correct, but after it's done, I noticed the address was not mine, I immediately deleted the wrong address, but they still shipped to that place. The customer service staff replied to me first time I double checked the shipping address, they attached the shipping address with other information about my account, it was someone else with the same name as mine, but different e-mail and phone number. This means they have gone through a wrong account, how could I log in someone else's account?
I'm still waiting for my parcel, hope it will arrive soon.
January 5, 2025
Unprompted review
Reply from NZSALE
Hi Zoe,
Thank you for your review. We sincerely apologize for the issues you've experienced and the frustration caused. It’s clear that this situation was very stressful, and we deeply regret the errors in processing your order and the inconvenience with the address mix-up.
Could you please provide your order number so we can investigate this matter further? Ensuring the security and accuracy of customer information is a top priority for us, and we will thoroughly review this to prevent it from happening again.
We’re committed to resolving this for you and ensuring your parcel arrives safely. Thank you for bringing this to our attention, and we appreciate your patience as we work to make things right.
Update: Thank you for providing us with the order number. I have checked and can see that the address has now been amended in your account. As a token of apology for the inconvenience, I have added a $20 voucher for your next purchase.
Warm Regards,
NZSALE Team
Waiting months...
I have been waiting for my order for over 2 months. These were Christmas gifts, which given they were ordered on October 25 should have made it in plenty of time, however I was embarrassed on Christmas day when I had no gifts to give and NZSale are unable to give me any idea when my order will even arrive, perhaps for Christmas 2025. They have offered to cancel the order and refund the purchase amount but I feel that that is just an easy way out for them. Incredibly disappointed that NZSale did not contact me at any time regarding this lengthy delay and when I contacted them it takes days for each response. I have read lots of the reviews and the all say the same thing "We are incredibly sorry..." I don't want to hear it as they don't actually give one, they just want to give you a refund and move on. Really bad service.
Update 8/01/25
So I'm nearly 2 and a half months down the track and all NZSale can do is give a refund and say sorry.
Some of the products I ordered in October were still being advertised on the website just prior to Christmas so the same thing is going to be happening to a lot more customers.
Words are cheap and it is easy to cancel someone's order and say sorry.
Totally poor form NZSale!
January 5, 2025
Unprompted review
Reply from NZSALE
Hi,
We sincerely apologize for the inconvenience and disappointment you’ve experienced.
To investigate this matter further and provide you with an accurate update, could you please provide your order number? This will help us look into the delay and work toward a resolution for you.
Your feedback is important, and we’re committed to improving our service and ensuring your concerns are addressed. Thank you for your patience.
Update: Thank you for your reply with the order number. I am very sorry the order could not be fulfilled due to stock issues. I have now cancelled the order and the funds will be credited into your account within 3 to 5 business days via the original payment method. I totally understand how disappointing this could be for you and I will pass on your feedback to our team to ensure that this does not happen again in the future.
Warm Regards,
NZSALE Team
This is the most comfortable and…
This is the most comfortable and beautifully forming bra! Wow!
January 4, 2025
Unprompted review
Reply from NZSALE
Hi Jem,
Thank you for your wonderful feedback! We're thrilled to hear that you love the bra and find it so comfortable and beautifully fitting.
Your satisfaction means a lot to us, and we hope you continue to enjoy wearing it.
Warm Regards,
NZSALE Team
Get the good product with good price
October 2, 2024
Unprompted review
Reply from NZSALE
Hi Zoe, Thank you for your positive feedback! We're happy to hear that you were satisfied with the product and price. Your support means a lot to us.
Warm regards
NZSALE Team
Super disappointing
First time user of NZSale and it's been quite disappointing.
I placed an order on Dec 11th, 2024 and received confirmation it was on its way on Dec 15th.
From the start, my track no. wasn't recognized but I kept checking each day. By 21st Dec, I was still receiving, "We couldn't find a match for this value. Please try a different value" so I sent an inquiry about the track no. The automated reply was they'd "aim to get back...within 1-2 business days". But that was 8 business days ago and still no word.
The original delivery period was deferred by a week, which is understandable in the holiday season. However, it's been 9 days after the rescheduled delivery period, and I've heard nothing from NZSale. On top of that, I don't know where my order is since the tracking no. can't be traced!
Very frustrating and disappointing. Never experienced this kind of silence post-purchase. Second message was sent today via the website & their FB page, but hopefully I'll have more luck on a response here!
January 2, 2025
Unprompted review
Reply from NZSALE
Hi Anahina,
Thank you for reaching out and sharing your experience. We sincerely apologize for the inconvenience caused and understand how frustrating this situation must be, especially during the holiday season.
We regret the delay in responding to your inquiries. It’s not the level of service we aim to provide, and we are committed to resolving this for you as quickly as possible.
Regarding your order placed on December 11th:
Tracking Issue: We’re sorry about the difficulty with the tracking number. Our team is investigating this issue with our logistics partners to provide clarity.
Delivery Delay: While some delays during peak seasons can occur, the extended delay in your case is unacceptable, and we’re looking into it immediately.
To assist you further, could you please share your order number via our Facebook DM? Our team will prioritize your case and provide a resolution, including locating your order or arranging for a refund if necessary.
We deeply appreciate your patience and understanding and will do everything possible to make this right.
Update: Thank you for the order details and I am very sorry for the experience with the order. This item is being shipped directly from our supplier. They are now investigating on the parcel. Please allow 2 to 3 business days for them to get back to you with an update via ticket number 6138725. Thank you for your understanding.
Warm regards,
NZSALE Team
Ordered something
Ordered something, has a hole in it. Can’t return on their system. No one replies to my queries
December 23, 2024
Unprompted review
Reply from NZSALE
Hi Desiree,
We sincerely apologize for the inconvenience you've experienced. This is not the level of service we strive to provide. Could you please provide us with your order details so we can look into this matter and assist you promptly?
Rest assured, we’ll do everything we can to resolve this for you as quickly as possible. Your satisfaction is very important to us, and we truly appreciate your patience.
Warm regards
OZSALE Team
Worst Customer Service Experience
I placed an order 16th of November for a pair of sunglasses.
I sent a message 4th of December following up on my order.
No Reply.
I sent another message 6th of December, they replied 10th of December saying there is a delay in them receiving the item from their supplier.
I asked for an ETA on the same day.
They replied 13th of December saying that they are expecting the item in 2 weeks.
I replied 14th of December telling them that I would wait for it.
I sent a follow up message December 20, 27, and 30 asking for the status since it's been more than 2 weeks since they said that there is a delay and no response since then.
I had to buy another gift for my wife for Christmas and they don't reply as to the status or ETA of my order.
This is one of my worst customer service experience buying online.
I would not recommend. They are all good with regular follow ups, but when there is a real problem, your follow up goes un answered.
Order 38378827
Thank you for your reply. This is not what I expected. How can you sell an item that you don't have or don't have the control of inventory. I'm very disappointed in your operation.
I will wait for the item.
December 30, 2024
Unprompted review
Reply from NZSALE
Hi Reggie,
We sincerely apologize for the inconvenience and frustration caused by the delay and lack of communication regarding your order. This is not the experience we strive to provide our customers, and we deeply regret the impact this had on your holiday plans.
To address this matter promptly, could you please share your order number with us? This will allow us to look into the situation and provide you with an accurate update. Additionally, we will ensure that your feedback regarding communication is escalated to our team for improvement.
We truly value your patience and understanding and hope to make things right for you.
Update: Thank you for providing us with the order number. I am sorry we are still awaiting for the stock arrival for the item and unfortunately we are unable to provide an exact time frame. I understand that is not the best resolution, but in this instance, please confirm if you would like to cancel the order or wait for them. Looking forward to your reply.
Warm Regards,
NZSALE Team
Bunch of idiots
STAY AWAY. Absolutely hopeless used the autofill for my address for my order it gave my street number but not my street. This was just the start of the nightmare. Contacted them to correct my address told me they would cancel the order. Three days later told me it was too late to cancel order yet it was still in progress of being placed and still was not handed to logistics. The tracking was horrible I had to track down my parcels by making several phone calls and emails until I finally got a hold of someone. I ended up finding the carrier partner here in NZ. I rang them used the tracking numbers supplied to me yet the tracking numbers didn't work only through my name we found out they had my parcels. Then I find I have been sent the wrong size item I have since been trying to return them but they reckon they can't find the emails I sent to the email address they supplied. These people are the most useless bunch of idiots I have dealt with .
December 30, 2024
Unprompted review
Reply from NZSALE
Hi Devon,
We are truly sorry to hear about your experience, and we sincerely apologize for the frustration and inconvenience caused. This is not the level of service we aim to provide.
To assist you further and resolve this matter, could you please provide us with your order number? This will help us investigate what went wrong and take the necessary steps to address your concerns, including the incorrect item received and the return process.
Thank you for bringing this to our attention, and we hope to make things right for you.
Warm Regards,
NZSALE Team
Placed an order on the 26th December…
Placed an order on the 26th December and have been tracking it now I can not see my order? Im getting a little worried as I spent good money on this website and now I don’t know where my order has gone. I keep going g to check but nothing. Earlier today it told me I had received it but I haven’t received any package? I don’t know what to do! I don’t know what my order number is either so that isn’t helpful as I can’t look anywhere to try and find it!
December 28, 2024
Unprompted review
Reply from NZSALE
Hi Hayleigh, We understand your frustration and apologize for the inconvenience you've experienced with your order. We know how important it is to receive your purchases on time.
We're working diligently to resolve this issue and will keep you updated on the status of your order. Please know that we're here to assist you in any way we can.
Warm regards
NZSALE Team
16 days for nz sale to work out they didn’t have stock!
I ordered on the 12th Dec Birkenstocks arizonas hoping to recieve for Christmas- it has said on the dispatch date for pick up each day it extended…( we’re they lying) 31st Dec the most recent…28th Dec I received an email - my order cannot be completed by nzsale ,16days to work out stock! Seriously - surely you could have done this so I could have had the present under the tree from someone else.
December 28, 2024
Unprompted review
Reply from NZSALE
Hi Liesi, We understand your frustration with the delay in receiving your Birkenstocks Arizonas. We strive to provide accurate delivery estimates, and we apologize that this was not the case in your situation.
We are working hard to improve our stock management and communication processes to ensure that our customers have a positive experience.
Warm regards
NZSALE Team
I have placed 3 orders that I have not recieved …
I have placed 3 orders that I have never received....1 month now!!! Instead I received someone else's order... I have told them many times!!! They just keep asking for photos ( I have sent twice now) but they just don't respond....All I want is the goods I paid for ....it was ordered early December, but did not arrive in time for my kids Christmas presents...I am so annoyed, I contacted them well before Christmas....but no response!!!
December 18, 2024
Unprompted review
Reply from NZSALE
Hi Carlie, We understand how frustrating it is to not receive your orders, especially after waiting for a month. We sincerely apologize for the inconvenience and the disappointment this has caused, particularly as the orders were intended for your children's Christmas presents.
We want to assure you that we are working diligently to resolve this issue. We appreciate you providing photos and will continue to investigate the situation. We will keep you updated on the progress as soon as we have more information.
Update: Thank you for your reply with the order details. I am very sorry that you have received incorrect items. I have processed a full refund for the items. Please allow 5 business days for the funds to appear in your account. We will not trouble to return the item received back to us.
Warm regards
NZSALE Team
Wouldn't recommend if in a hurry
Ordered some vans of these guys, tracking number didn't work for a significant amount of time which concerned me seeing some of the reviews and lack of timely response from customer services.
When the item did arrive - outside delivery window, the box looked like it had been dropped in the ocean and recovered at a later date.
Prices were cheaper than elsewhere but in my opinion not worth the hassle and wait.
December 13, 2024
Unprompted review
Reply from NZSALE
Hi Adam,
Thank you for your feedback. We're truly sorry to hear about your experience with your recent order and appreciate you bringing these concerns to our attention.
To help us look into this further and address the issues you faced, could you please provide your order number? This will allow us to investigate the delayed delivery and the condition in which your item arrived.
We strive to provide quality service and timely deliveries, and it’s disappointing to hear that we fell short in your case. Your feedback is invaluable in helping us improve.
Looking forward to your response so we can assist you further.
Update: Thank you for your reply with the order details and I am very sorry for the experience you had with the order. I will pass on your feedback to our team to ensure that this does not happen again in the future. Meanwhile, as a token of apology for the inconvenience, I have added a $20 voucher for your next purchase.
Warm Regards,
NZSALE Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.