I have been purchasing from MySale since 8 yrs ago, so sad it is closing down now. Since this is an online website, I don’t mind late delivery ( purchase from shops if urgent) and fortunately I have n... See more
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I ordered items paid for them through Afterpay, got an email confirming. Nothing is showing under my orders at all. I contacted them and haven’t heard anything for 5 working days. Normally pretty good... See more
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Austrialian company that does the same thing as the Warehouse marketplace site. Anything you order is posted by the stores that advertise on their site. These stores are responsible of delivery of you... See more
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I ordered a pasta maker THEN read the reviews for NZ sale. I was a bit concerned as they were mixed but I can't really fault my order-a pasta maker. It arrived within 10 days of ordering , brand new a... See more
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Company details
About NZSALE
Written by the company
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Contact info
New Zealand
- nzsale.co.nz
4.2
Great
11K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Very poor CS and delivery don't match…
Very poor CS and delivery don't match ad
Order number 38445920 i have sent images through contact us in the app.
the ad said 3x of each item, i was posted 1 of each item. Where are the remaining 9? I have sent a message and no response!
I have sent a picture same day through contact us.
December 18, 2024
Unprompted review
Reply from NZSALE
Hi Ruth,
Thank you for raising this matter with us and I understand that you have not received the complete order.
In this instance, would you like to keep the item for an 80% refund? Looking forward to your reply.
We truly apologize for the experience with the order.
Warm Regards,
NZSALE Team
Ruined Christmas
Bought some shoes for my husband for Christmas. They arrived with the soles split on both of the pair. Raised this with customer service, sending photos and explanation. Then got asked to send more photos which I did. Then asked if the size was right which had nothing to do with the problem. Then got asked if I thought they could be repaired. I said NO these are a gift and you don't give a broken and repaired gift. The. They asked me again if I was happy to get them repaired. NO AGAIN. This is the worst customer service I have encountered. Ruined Christmas present and delayed resolution. Both Temu and AliExpress have refunded immediately on proof of damaged goods. Stay away from NZSale.
December 23, 2024
Unprompted review
Reply from NZSALE
Hi Dave,
We deeply regret the distress caused by your experience and sincerely apologize for the inconvenience during what should have been a joyous occasion. Receiving a damaged item, especially for a special gift, is unacceptable, and we understand how frustrating the follow-up process must have been for you.
Please rest assured that this is not the level of service we strive to provide. If you could share your order details, we will investigate this matter immediately to resolve it to your satisfaction.
We truly value your feedback and will use it to improve our processes. Thank you for bringing this to our attention, and we are committed to making this right for you.
Update: Thank you for your reply with the order details. This item is being shipped directly from our supplier. Please allow 2 to 3 business days for them to get back to you with an update via ticket number 6137348. I apologize for the inconvenience caused.
Warm Regards,
NZSALE Team
DO NOT ORDER FROM HERE TRUST ME
DO NOT ORDER FROM HERE TRUST ME. I ordered 3 t-shirts about 20 days ago with the address set to Australia however they shipped it to New Zealand and when I emailed them they do not contact you back. Update: more than a month has passed and I have still yet to be given my full refund. Customer support teams replies every other week too. All they have done is blame the shipping company and kept saying "we are following up" If you want to buy from a website like this and wait over a month for your order go ahead. No compensation was received either all they did was hold half my money for a month.
December 22, 2024
Unprompted review
Reply from NZSALE
Hi Yamin,
We’re very sorry to hear about the trouble with your order and the delay in our response. This is not the experience we want for our customers, and we understand how frustrating it must be to have your items sent to the wrong address.
Could you please provide your order details so we can investigate this for you? We’ll work to resolve the issue.
Thank you for your patience, and we’re committed to making this right for you.
Warm Regards,
NZSALE Team
Reliably poor service.
Reliably poor service.
Order an item, wait ages for it to arrive, find they sent you the wrong thing, then wait weeks for a refund.
That's the NZSale way. Over and over again they will let you down. Currently been waiting weeks for a refund as they posted the wrong item (again). Just don't bother wasting your time with this website. It's bad.
November 27, 2024
Unprompted review
Reply from NZSALE
Hi Fos,
Thank you for your rating and we’re truly sorry for the frustration and inconvenience you’ve experienced. This is not the level of service we aim to provide, and we understand how disappointing this could be for you.
Could you please share your order details so we can look into this as a priority? We want to ensure your refund is processed promptly and address any underlying issues to prevent this from happening again.
Your feedback is invaluable, and we’re committed to making improvements to provide a better experience for our customers.
Warm Regards,
NZSALE Team
Very poor experience from start to finish....
Very poor experience from start to finish. Products did not deliver on time. had to follow-up several times to get an update. When we did receive the product (Birkinstock), it did not seem genuine and had a quite a few scruff marks and the colouring of the "Genuine Leather" did not seem right. All in all, will avoid NZSale at all cost in the future.
December 1, 2024
Unprompted review
Reply from NZSALE
Hi,
We’re truly sorry to hear about your disappointing experience. This is not the level of service we aim to provide, and we understand your frustration regarding the delivery delays and concerns about the product quality.
Could you please provide us with your order details so we can investigate this further?
We value your feedback and will use it to improve our services. Thank you for bringing this to our attention.
Warm Regards,
NZSALE Team
What a bunch of thieves
Sorry you do not tell the truth. We received an acknowledgement from you within a day. PLEASE TELL THE TRUTH...
Order number is 38463199. Invoice: 46281281. What a bunch of thieves. We bought and item by mistake and sent through a cancel order within minutes. They acknowledged the cancel order but 6 days later sent through a message that it was too late as order had been dispatched. No service there only thievery
Waiting for order to arrive- don't really expect it.
December 19, 2024
Unprompted review
Reply from NZSALE
Hi Ashton,
Thank you for sharing your feedback, and we sincerely apologize for the inconvenience caused. We understand how frustrating this experience must have been for you.
To assist you further, could you please share your order number with us? This will help us investigate the issue and provide a resolution promptly.
Our goal is to ensure a smooth and satisfactory experience for all our customers, and we appreciate your patience as we look into this matter.
Looking forward to resolving this for you.
Update: Thank you for your reply with the order details. I have checked and can see that we have not received any messages pertaining to the order cancelation. In this instance, you can return the item for a full refund. You can create the return request through your NZSALE account > My Returns and we will provide you with the return instructions.
Warm Regards,
NZSALE Team
Christmas gifts
There is no movement on my tracking information. My order number is #38463470. I ordered christmas gifts for my children and know I dont even know where my order is and when I will receive it. Very dissapointed and stressed out
December 12, 2024
Unprompted review
Reply from NZSALE
Hi Mandie,
Thank you for your rating. I have checked and can see that the order is in transit, you can expect them within 3 to 5 business days. You can track them at https://apgecommerce.com/track-result/?track_sequenceNo=00750632421004348818.
We hope you love your order.
Warm Regards,
NZSALE Team
How very disappointing
How very disappointing. Don't advertise Christmas cut off dates if you can't honour them. There is no way my order is going to make it by Christmas, as it hasn't even been dispatched yet. It's been stuck on "Your order will be handed over to our logistics partner" and the estimated delivery date keeps being pushed.
I wish I had read the comments and reviews before purchasing.
Order number 38443741
December 18, 2024
Unprompted review
Reply from NZSALE
Hi Della,
Thank you for your review. I am sorry that you have not received the order yet.
This item is being shipped directly from our supplier. Hence, I have raised this to our team to check with the seller about the order status. Please allow 2 to 3 business days for me to get back to you with an update.
I apologize for the inconvenience caused.
Update: Thank you for your patience with the order. They are investigating this issue. Please allow the seller to get back to you with a resolution via ticket number 6136779 within 2 to 3 business days.
Warm Regards,
NZSALE Team
It’s been over a week and still no…
It’s been over a week and still no update on the where my order is. I’ve contacted the post website and no answer, I’ve also contacted the NZSale team and still no answer. My tracking number is 00750632421004325574 it hasn’t even been updated once. I’m starting to get frustrated and don’t think I’ll be shopping here again.
December 17, 2024
Unprompted review
Reply from NZSALE
Hi,
Thank you for your review and I am very sorry for the delay in your order.
I have checked on the order can see that the item is now in transit and you expect the order within 5 to 7 business days. You can track the order at https://apgecommerce.com/track-result/?track_sequenceNo=00750632421004325574.
Warm Regards,
NZSALE Team
And again I need to write here so I can…
And again I need to write here so I can get any reply from
costumer service NZ sale ! Bag ordered the same day as a watch on October 24th still waiting...In past I ordered many things from them and I was happy but now this is becoming joke.
December 17, 2024
Unprompted review
Reply from NZSALE
Hi Radica,
Thank you for bringing this to our attention. We sincerely apologize for the inconvenience and the delay with your order. This is certainly not the experience we aim to provide.
Could you please share your order number so we can locate your order and resolve this issue as quickly as possible? Thank you for your past support, and we’ll do our best to make this right for you.
Update: Thank you for your order details. I am sorry for the delay in your order. we are currently awaiting the stock arrival of the item. You will be notified via email once the item has been shipped.
Warm Regards,
NZSALE Team
terrible customer service
have spent 3 weeks trying to return an item but boone replies to messages. There is no phoneline to call either
December 17, 2024
Unprompted review
Reply from NZSALE
Hi Rachel,
Thank you for your rating. We’re truly sorry to hear about your experience and the difficulty in reaching our team. This is not the level of service we aim to provide.
Could you please share your order number so we can prioritize your case and assist you with the return? We appreciate your patience and will do our best to resolve this for you promptly.
Warm Regards,
NZSALE Team
hello there! I am still waiting for my orders still no update on the tracking. And I hope I can get it before Christmas that’s my gift for my friends!!! Please help me to update these are the tracking
hello there! I am still waiting for my orders still no update on the tracking. And I hope I can get it before Christmas that’s my gift for my friends!!! Please help me to update these are the tracking number 00750632421004368373 and 00750632421004368373
December 16, 2024
Unprompted review
Reply from NZSALE
Hi Kate,
Thank you for your rating and I am sorry that the order has not reached you yet.
I have checked and can see that the order has been shipped on 13/12/24 from Australia. Please allow 5 to 7 business days for delivery. For the tracking, please allow 2 to 3 business days for the tracking to be updated as it is an international shipment. You can track the order at https://apgecommerce.com/track-result/?track_sequenceNo=00750632421004368373 once the tracking commences tracking.
Warm Regards,
NZSALE Team
delayed shipping
delivery date got changed so not sure I'd be able to give my present to my family for Christmas.
Order # 38444303.
December 16, 2024
Unprompted review
Reply from NZSALE
Hi,
Thank you for your rating. We sincerely apologize for the delay in shipping and the change to your delivery date. We understand how important it is for your gift to arrive in time for Christmas, and we’re sorry for the inconvenience this has caused.
Could you please share your order number or email address so we can check the status of your order and provide you with an update? If there’s anything we can do to expedite the process, we’ll do our best to assist.
Thank you for your patience and understanding, and we’ll work to resolve this promptly.
Update: Thank you for providing us with the order details. I have checked and can see that the item is now in transit and you can expect them within 3 to 5 business days. You can track the order at https://globaleco.app/track/H0047C0036163183.
Warm Regards,
NZSALE Team
Cancelled the order but kept the money
Nzsale cancelled the order while the payment was still pending with no communication. Have been trying to contact them on a daily basis for close to a week with no response and no refund. Straight out robbery.
December 11, 2024
Unprompted review
Reply from NZSALE
Hi George,
We’re truly sorry to hear about your experience and the frustration caused by the cancellation of your order and pending refund. This is certainly not the experience we want our customers to have.
Please know that we take issues like these very seriously and will prioritize resolving this for you. Could you kindly provide your order number or the email address associated with the purchase? We’ll investigate the issue immediately and ensure your refund is processed as quickly as possible.
Thank you for bringing this to our attention, and we’ll make sure to resolve it promptly.
Warm Regards,
NZSALE Team
Hello?
Hello?? I’m still waiting for a reply. I ordered just one pair of shoes why is it taking so long to deliver? And the tracking has not been updated and has passed the delivery time it was suppose to arrive at.
December 13, 2024
Unprompted review
Reply from NZSALE
Hi,
Thank you for your rating and W]we sincerely apologize for the delay in responding and for the inconvenience caused by the delay in delivering your order. We completely understand how frustrating it must be to wait for an item.
Could you please provide your order number or any additional details, such as the email address used for your purchase? This will help us investigate the status of your shoes and provide you with an update as quickly as possible.
We truly appreciate your patience and understanding, and we’ll do everything we can to resolve this for you promptly.
Update: Thank you for your reply with the order details. The order is in transit and you can expect the order within 3 to 5 business days. You can track them at https://globaleco.app/track/H0047C0035666758.
Warm Regards,
NZSALE Team
I waited for my order for over 2 weeks…
I waited for my order for over 2 weeks and received some items but not all. I messaged them but no response and no real person to talk to. Please I need my order for Christmas. Im not going to buy from you ever. Not recommend NZsale.
December 10, 2024
Unprompted review
Reply from NZSALE
Hi,
We’re truly sorry to hear about your experience with your order and the delay in receiving all the items. We completely understand how disappointing this must be, especially with Christmas approaching.
Please know that we are here to help resolve this for you. Could you kindly provide your order number or any details, such as the email address used for your purchase? This will help us locate your order and investigate the missing items promptly.
Thank you for bringing this to our attention. We will prioritize your case to ensure your order is resolved as quickly as possible.
Warm Regards,
NZSALE Team
I can’t track any of my orders
I can’t track any of my orders, I tried to contact and company couldn’t find my order number! Doesn’t help they don’t have a contact to speak to someone directly. Have left emails and still no response. I ordered Christmas gifts, I really hope they get here on time or someone contacts me back! :(
December 6, 2024
Unprompted review
Reply from NZSALE
Hi Marina,
We’re sorry to hear about the difficulties you’ve had tracking your orders and reaching out to us. We understand how frustrating this must be, especially with Christmas approaching. Please rest assured we’re here to help and will do everything we can to resolve this issue quickly.
Could you please provide us with the order number/email address used during the purchase for us to check further confirm the whereabouts of the parcel.
We apologize for the delay in responding to your emails and for any inconvenience caused by our current contact options. Our team is working hard to assist all customers as quickly as possible.
Thank you for your patience, and we’ll ensure this is sorted out promptly.
Warm Regards,
NZSALE Team
Great service and delivery time but battery should be included for the remote.
Great service and delivery time. Bought a Spector ceiling fan with remote. Please ask your suppliers to include the missing 12 volt remote battery. The fan cannot be operated without the remote. After wiring is complete and power is turned back on, the fan comes on by default. Problem is it can't be turned off until a battery for the remote is obtained.(Not everybody has a 12v battery in the kitchen drawer)
Sure ,you can turn off the breaker to the fan. Trouble is other lights around the house use the same breaker. For the sake of a $2 battery, surely one could be included in the box the same way as when one buys a new tv. The remote and batteries are usually included.
December 14, 2024
Unprompted review
Reply from NZSALE
Hi Graham,
Thank you for your feedback and for sharing your experience with the Spector ceiling fan. We're glad to hear you were happy with our service and delivery time.
We’re sorry to hear about the missing 12-volt battery for the remote. Could you please provide your order number so we can follow up on this issue and assist you promptly? Additionally, we will share your feedback with the supplier to help improve the packaging process for future customers.
Thank you for bringing this to our attention, and we appreciate your patience.
Warm Regards,
NZSALE Team
After days of no response...
After days of no response...
I have been left with no choice but to escalate this issue further to the dispute body of New Zealand under the Consumer Rights act clause:
"Products must be of acceptable quality when you receive them. If products arrived damaged, you could claim a remedy (such as repair or replacement) from the trader.
The delivery must also:
arrive on time
within the agreed period
within a reasonable time if no delivery time is agreed.
"If products are very late, or arrive far later than the agreed period, you can reject them."
Since I cannot make contact with a manager or director at this business, and have reached out multiple times, I have escalated this as my order is over two weeks late from it's ETA as provided by NZSale. I am also doing this on behalf of all the other customers who have complained, who I will, in due course, make contact with to help support this case.
AND NO - I DO NOT WANT A STORE CREDIT REFUND - I WANT MY MONEY BACK NOW
November 14, 2024
Unprompted review
Reply from NZSALE
Hi Arian,
Thank you for your rating. I understand your frustration, and I’m sorry to hear about your ongoing issue with your order. It’s disappointing when a situation like this doesn’t get resolved in a timely manner.
Please let me know the order number you are referring to for me to check further. Looking forward to your reply.
Warm Regards,
NZSALE Team
Incorrect delivery address
My parcel was deliver to Orbell St Highfield 7910. My default delivery address as per the NZSale account profile is in Auckland. Aramex NZ informed me that the address received from NZSale was the one in Highfield - so they are not prepared to take this matter further.
Further to this, my invoice states the delivery address...
There are no contact numbers to phone NZSale, so playing a waiting game for someone to respond to an email is ludicrous. I sent an email 10/12/2024 and am still waiting. My order was over NZ$400 and was needed before Christmas.
I hope that this can still be resolved swiftly and professionally.
Being told by NZSale that I must contact the seller directly is not the best response from them. If this is their business, they should be onto the seller directly. Now I am having to chase up on an order which I paid for in full.
Further to this, Fresh is just as inept. Neither party wants to actually be accountable for my order not being delivered. Presents for people during this time if year are meant to be special.
I wish the people who are not bothered to do their job a blessed Christmas and hope that they do not have to go through this experience.
December 10, 2024
Unprompted review
Reply from NZSALE
Hi Timothy,
Thank you for your review. We deeply apologize for the inconvenience caused by the incorrect delivery of your parcel. We understand how frustrating this situation must be.
Please provide us with your order number so we can investigate this immediately and work with our logistics partners to rectify the issue.
We are also sorry for the delay in responding to your email. Our team is working hard to address all inquiries, and we will prioritize yours to ensure it is resolved promptly.
Thank you for your patience and understanding, and we are committed to resolving this swiftly and professionally.
Update: Thank you for the order number. I am sorry that you have not received the order despite it was marked as delivered. This item is being shipped directly from our supplier and I can see that you have lodged an investigation with the supplier via ticket numbers 6133013 and 6133918. Please allow 2 to 3 business days for them to get back to you with an update. I apologize for the inconvenience caused.
Warm Regards,
NZSALE Team
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