I have been purchasing from MySale since 8 yrs ago, so sad it is closing down now. Since this is an online website, I don’t mind late delivery ( purchase from shops if urgent) and fortunately I have n... See more
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I ordered items paid for them through Afterpay, got an email confirming. Nothing is showing under my orders at all. I contacted them and haven’t heard anything for 5 working days. Normally pretty good... See more
Company replied
Austrialian company that does the same thing as the Warehouse marketplace site. Anything you order is posted by the stores that advertise on their site. These stores are responsible of delivery of you... See more
Company replied
I ordered a pasta maker THEN read the reviews for NZ sale. I was a bit concerned as they were mixed but I can't really fault my order-a pasta maker. It arrived within 10 days of ordering , brand new a... See more
Company replied
Company details
About NZSALE
Written by the company
|
Contact info
New Zealand
- nzsale.co.nz
4.2
Great
11K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Terrible
Terrible, literally just a dropshipping website. One order arrived damaged, other got cancelled after 14 days. Bloody joke
December 13, 2024
Unprompted review
Reply from NZSALE
Hi Nicole,
Thank you for your review. We’re truly sorry to hear about your disappointing experience with us.
Damaged items and delayed cancellations are absolutely not the standard we strive for. Please allow us the opportunity to make this right. If you could provide your order number, we’d be more than happy to assist you with a resolution.
Thank you for your feedback—it helps us improve and ensure better experiences in the future.
Warm Regards,
NZSALE Team
I ordered an item on December 1st
I ordered an item on December 1st, and to this day, there has been no update on the parcel's status. I tried reaching out to the company, but there has been no response at all.
Order number #38446617
December 12, 2024
Unprompted review
Reply from NZSALE
Hi Raj,
We sincerely apologize for the delay and lack of communication regarding your order. This is not the experience we aim to provide.
To assist you better, could you please provide your order number so we can look into the status of your parcel and resolve this for you as quickly as possible?
Thank you for your patience, and we appreciate your understanding as we work to address this matter promptly.
Update: Thank you for the order number and I am sorry for the delay in your order. Both items are now on the way to you, and will be delivered within 3 to 5 business days. You can track them at https://globaleco.app/track/H0047C0036190558 and https://apgecommerce.com/track-result/?track_sequenceNo=00750632421004271468
Warm Regards,
NZSALE Team
There have been a lot of complaints…here's another
There have been a lot of complaints about this company. Why people are giving 3 and 4 stars whilst desperately chasing their orders is beyond me, but it's skewing how dodgy these people are.
I placed an order at the start of November, now on the 12th of December they tell me they cannot fulfill the order - this only after I chased it up.
Bear in mind that Black Friday sales well and truly finished now, so I am stuck without a product I needed weeks ago, probably having to pay at full price.
I don't trust that I will be receiving a refund. So now I need the item I purchased early, and will have to pay full price. I'm literally paying triple the cost than if i'd never dealt with this company and just purchased direct from a shop.
I would never use this company again, there are multitudes of similar complaints, plenty complaining of obvious fakes.
Buyer beware, the saying "if the price is too good to be true" rings very true.
December 12, 2024
Unprompted review
Reply from NZSALE
Hi Myke,
We sincerely apologize for the inconvenience and disappointment you've experienced. Your feedback is important to us, and we're committed to resolving this issue for you.
To assist you further, could you please share your order number? This will allow us to investigate the situation thoroughly, including the delay in communication and any refund processing concerns. We understand how frustrating this experience has been, especially given the timing and your need for the item.
Please rest assured that we take all feedback seriously and are working to improve our processes to prevent similar issues in the future. Thank you for bringing this to our attention, and we hope to make things right for you.
Warm Regards,
NZSALE Team
I had a credit so my account was deactivated
I thought they were good after using them a couple of times. I had the credit in my account that I was owed. When I went to buy some goods using my credit they said I needed to contact them to activate my account. I logged out and tried to log back in again, hoping this would fix the problem. But I could not even Login it kept saying I need to contact them to activate my account. be warned there are no phone numbers or email addresses for them. You need to contact them once you are logged in through the app but I was unable to get in because it wouldn’t allow me to use my login and password. So I created another account with the same email address and contacted them that way. They now say I have two accounts they can’t link them so my credit is now not showing on my new account. All I want them to do is to activate my original account in order that I can use my credit but I’ve had no luck so far after fighting with them for a week. They say they can’t connect the two accounts so my credit appears. How hard can it be to reactivate an account?! for some reason, I have no idea, why it was even deactivated in the first place? Probably because I had a credit and they owed me money I would say. Be warned.
I have provided the information requested by NZSale but two days have passed once again they are not responding 😡
Update: Thank you for fixing my account- shame I had to use this platform tho.
December 10, 2024
Unprompted review
Reply from NZSALE
Hi Kim,
Thank you for reaching out and sharing your experience. We’re sorry to hear about the difficulties you’ve faced with your account and credit. To assist you promptly and resolve this issue, could you please provide your original account details or your most recent order number? This will help us investigate the matter and find a solution for you.
We understand your frustration and appreciate your patience as we work to sort this out. Please rest assured that our team is committed to ensuring you can access your account and use your credit as soon as possible.
Looking forward to your response so we can assist further.
Update: Thank you for your confirmation. i have now checked and can see that the account is active.
Warm Regards,
NZSALE Team
Customer service cancelled order then didnt reply
Placed an order and was given a delivery window. Half of the order arrived and the other half kept getting pushed back. I messaged asking to change delivery address as my office is closing this week, they were unable to so just cancelled my order without further consult as they said they would. I asked when could I expect a refund so I could order items again, and no one has responded to me with the last 2 messages sent. I still want the items but dont want to pay twice.
December 5, 2024
Unprompted review
Reply from NZSALE
Hi Lisa,
We’re sorry to hear about your experience with your recent order. To assist you further, could you please provide your order number? This will help us locate your account and resolve the issue promptly.
We understand how important it is to receive your items as expected and will do our best to address the matter. We appreciate your patience and look forward to resolving this for you.
Update: Thank you for your order details. I am sorry that the kid's shoes were canceled due to stock issues and the refund has been credited to the original payment method. Thank you
Warm Regards,
NZSALE Team
Not good
Not good. Purchased a pair of shoes 7 Nov. By 7 of Dec the shipping date had been pushed out 3 times... Only when I asked where my order was at I was contacted to be told that the shoes were out of stock. I'll get a refund but jeez what a waste of time
December 10, 2024
Unprompted review
Reply from NZSALE
Hi Nick,
Thank you for your review and I am very sorry that you have not received the order yet.
We would like to check further on the order status for you, can I have the order number of the item you are referring to?
Hope to hear from you soon.
Update: Thank you for the order number. The order has been canceled on 10/12/24, please allow 3 to 5 business days for the funds to appear in your account. I apologize for the inconvenience caused.
Warm Regards,
NZSALE Team
Placed an order
Waiting for a response please. Order number 38431703. Placed an order, says item has arrived. But no idea where it has arrived as not delivered to me. When checking tracking doesn’t show anything. Have sent 2 emails asking where order is, needed for a Christmas present. No response yet.
Order number 38431703
December 9, 2024
Unprompted review
Reply from NZSALE
Hi Charlotte,
We’re deeply sorry for the frustration and inconvenience this has caused, especially during this busy holiday season. We completely understand how important it is to receive your order in time for Christmas, and it’s concerning to hear about the lack of clarity with your tracking information.
To help resolve this as quickly as possible, could you please share your order number with us? We’ll prioritize this and work to locate your package or provide a suitable solution.
Thank you for your patience and for bringing this to our attention. We’re committed to making this right for you.
Update: Thank you for your reply. We have lodged an investigation with the courier to check further on the delivery. Please allow 2 to 3 business days for me to get back to you with an update. I apologize for the inconvenience caused.
Update: Thank you for your patience on this matter. The order has commence tracking, you can track them at https://apgecommerce.com/track-result/?track_sequenceNo=00750632421004181330.
Warm Regards,
NZSALE Team
Paid and nothing showing on orders
I ordered items paid for them through Afterpay, got an email confirming. Nothing is showing under my orders at all. I contacted them and haven’t heard anything for 5 working days. Normally pretty good and quick very disappointing as these are Christmas presents. Hopefully they will contact me on here?
November 28, 2024
Unprompted review
Reply from NZSALE
Hi E,
We are sorry to hear about the trouble you're experiencing with your order, especially when shopping for Christmas presents. We understand how important this is and regret any frustration caused.
Could you please provide your order number or the email address linked to your account so we can investigate this for you? We’ll do our best to resolve this as quickly as possible. Thank you for bringing this to our attention, and we appreciate your patience.
Update: Thank you for the order details and we have received your order. All 3 items have been delivered. You can track them at https://apgecommerce.com/track-result/?track_sequenceNo=00750632421004090656, https://www.aramex.co.nz/tools/track?l=MX0019118319 and https://apgecommerce.com/track-result/?track_sequenceNo=00750632421004090656.
Warm Regards,
NZSALE Team
Austrialian marketplace site - like the warehouse marketplace. High shipping costs.
Austrialian company that does the same thing as the Warehouse marketplace site. Anything you order is posted by the stores that advertise on their site. These stores are responsible of delivery of your items and charge international shipping rate ($25NZD vs $6.50NZD for NZ based stores)
December 8, 2024
Unprompted review
Reply from NZSALE
Hi Bryan,
Thank you for sharing your feedback. We understand that higher shipping costs can be a frustration, especially when comparing international and local options. Our platform connects customers with a variety of sellers, some of which are based overseas, which can impact shipping fees.
We’re continuously working to make our services more competitive and transparent, and your input is invaluable in helping us improve. If there’s a specific issue with your order or shipping charges, please feel free to share your order number so we can look into it and assist you further.
Warm Regards,
NZSALE Team
Absolutely atrocious service! Not NZ based!
Absolutely atrocious service and followup! Be warned! This is not a NZ site despite the bogus name! Items were shipped from Australia and then simply not delivered to the address. A note to say they are following up with 'Logistics Partners' and zero followup since then!
Order Number: 38386023! Respond to the query already opened by the customer, not the reviews left here. That only shows that NZSale is disingenuous in my view!!!
November 28, 2024
Unprompted review
Reply from NZSALE
Hi Corrado,
We are sorry to hear about your frustrating experience. We deeply regret that this situation has caused such inconvenience. While our items are often shipped from Australia to offer a wide range of products, we aim to ensure smooth delivery and communication throughout the process.
Could you please provide your order number so we can investigate this matter further and follow up with our logistics team to resolve it as quickly as possible? Your satisfaction is very important to us, and we’d like the opportunity to make things right.
Update: Thank you for your order details. I am sorry that the order has been returned to sender. Hence, I have issued a full refund for the item today. Please allow 5 business days for the funds to appear in your account. I apologize for the inconvenience caused.
Warm Regards,
NZSALE Team
Starting to think nzsale is a scam…
See my previous thread bellow and reply for NZ Sale...... as of this date I still haven't had any luck with receiving items from this site! They sent me a tracking number but there is no progress on item being sent from nz sale, courier company still haven't received it to send to me . MMMMMMM ! starting to think my previous thoughts are accurate- buyers beware !!!
Was worried nzsale is a scam site. Ordered silk pillow cases got a tracking number , items never arrived , courier company said they never were given item to send ! Nzsale has responded to emails when querying my order (order number is 38412019) looks like there is progress , thank you , fingers crossed order will arrive soon
November 28, 2024
Unprompted review
Reply from NZSALE
Hi Claire,
We’re sorry to hear about your experience and the frustration caused by the non-delivery of your order. Please rest assured that NZSale is a legitimate business, and we’re committed to addressing any issues our customers encounter.
To assist you further, could you please share your order number? This will help us investigate the matter with the courier company and ensure a resolution is provided promptly. If you’ve already emailed us and haven’t received a response, we sincerely apologize for the delay and assure you that our team will follow up as quickly as possible.
Thank you for bringing this to our attention, and we look forward to resolving this for you.
Update: Thank you for your reply. The parcel is still on its way to you. As this is an international delivery, please allow up to seven days for the tracking to be commenced. You can track the parcel at https://apgecommerce.com/track-result/?track_sequenceNo=00750632421004089483 once it starts to commence tracking.
Warm Regards,
NZSALE Team
I am writing another review because my…
I am writing another review because my dissatisfaction is beyond any apology you can offer and that I couldn’t reply back to your initial response. Additionally, no one is replying to my follow up questions to the website anymore.
The reply from NZ sales team that I will receive my order towards the end of the 2nd week of December while I ordered it even before half of November. Expecting it from 22 to 27 Nov and now expecting again not even this week but end of next week. I don’t care anymore if the problem is at the courier’s end. I demand a refund as the days wasted wont bring back the days that I needed the items and didn’t serve the purpose why I bought them in the first place.
ORDER 38360477
INVOICE 46114050
INVOICE 46114049
November 27, 2024
Unprompted review
Reply from NZSALE
Hi Jo,
Thank you for your review with the order details. We sincerely apologize for the delay in your order.
We checked with the courier and was informed that they are experiencing some delay on their end and it has impacted your order. That is the reason that the delivery time frame has been pushed further. It is expected that the order will be delivered by the end of next week. I apologize for the inconvenience caused.
Update: Thank you for your reply with the order details. We have lodged an investigation with the courier. They have informed the parcel is in transit and will be delivered by next week. You can track the order at https://apgecommerce.com/track-result/?track_sequenceNo=00750632421003801642.
Warm Regards,
NZSALE Team
Took a month for them to deliver…
Took a month for them to deliver despite being at the warehouse for 2 weeks. I can no longer request a refund so I will have to take it up with Ombudsman and they will be investigated.
November 1, 2024
Unprompted review
Reply from NZSALE
Hi,
Thank you for your feedback. We're sorry to hear about your experience with the delayed delivery. Could you please share your order number so we can investigate this issue further? We strive to ensure timely delivery and excellent customer service, and we’d like the opportunity to address your concerns.
We’ll do our best to resolve this matter promptly. Your satisfaction is very important to us.
Warm Regards,
NZSALE Team
I turned the hot air styler on it…
I turned the hot air styler on it worked, then about 1 minute later it started to make a weird noise, so I turned it off and about 1hr later I plugged it into a different outlet. But It made the noise again then caught on fire, I don’t not recommend
October 22, 2024
Unprompted review
Reply from NZSALE
Hi Chloe
I am sorry to hear that the item you purchased is faulty and would like to help you obtain your full refund.
If you could please send through your order details and I'll be able to investigate this for you.
Look forward to your reply.
Warm Regards
NZSALE Team
Dishonest
This company is dishonest. I was sent a faulty item and they refuse to refund me. They insist i fund postage overseas to return it and only offer me a replacement. They are called “NZ Sale”, yet they insist I pay to return the faulty item to Australia. I highly recommend everyone to steer clear of this business.
Update: NZ Sale returns policy states that they will pay for return shipping and refund if the item is faulty. This item is faulty, yet they refuse to pay for return shipping and refund me.
November 25, 2024
Unprompted review
Reply from NZSALE
Hi Jay
Sorry to hear you haven't been refunded for a faulty time.
So I can look into this further for you, could you please send me your order number and I will investigate and provide you with a better resolution.
UPDATE REPLY
Thank you for sending through your order details. I can see that you purchased your items from one of our 3rd party Sellers who market through our website, Brand House Direct who based in Australia. This return would need to be sent directly to their warehouse as per our T&Cs, as that is where it was dispatched from.
There is a ticket currently under action #6112961 directly with them for assistance.
I look forward to your reply.
Warm Regards
NZSALE
DISAPPOINTED
I just had a look at your black friday deals, the men's slazenger tops were cheaper at the beginning of the week ... we bought some and now you've upped the price on Black Friday ... what's going on ... we just had a look through and things we looked at are more expensive. DISAPPOINTING NZ SALE
mind you they did tell customers to check be cause companies make out it's cheaper and it's not
November 22, 2024
Unprompted review
Reply from NZSALE
Hi Gaylene,
Thank you for sharing your feedback. We’re sorry to hear you’re feeling disappointed with our Black Friday deals. We strive to offer competitive prices, but we understand how frustrating it can be if you’ve noticed price changes.
Pricing can vary due to promotions, but we always aim to provide value. If there’s a specific item you’re concerned about, please share more details, and we’d be happy to look into it for you.
Your input is important to us, and we’ll make sure your comments are shared with our team to improve future promotions.
Warm Regards,
NZSALE Team
It's a no from me
It's a no from me. Honestly I don't know why they call this NZ sale when everything comes from god knows where and takes weeks upon weeks to arrive and they don't give you a delivery timeframe until you've ordered.
I ordered a pair of shoes that looked good and when they arrived the quality was disgraceful, but technically had no 'faults' so the "easy returns" process like they state on the website (rubbish) is actually just me paying more than the price of the shoes to ship them back to a warehouse in America.
Get bent.
November 21, 2024
Unprompted review
Reply from NZSALE
Hi Impi,
We’re sorry to hear about your disappointing experience. We understand how frustrating it can be when expectations aren't met regarding delivery times and product quality.
If you could provide us with your order number, we’d love the chance to look into this further for you and see how we can help. We aim to make our returns process straightforward and fair, so we want to ensure this is resolved to your satisfaction.
Thank you for bringing this to our attention, and we hope to assist you soon.
Warm Regards,
NZSALE Team
SCAM
SCAM
Faulty product
Nzsale tell you to communicate with seller but won’t tell you who they are.
Don’t reply to messages.
No refund, no replacement. AVOID.
Order 38274135
STILL No reply from NZSale even though contacted several times through proper channel.
33 open chat conversations about this issue. Not a single one responded to .
November 21, 2024
Unprompted review
Reply from NZSALE
Hi Laura,
Thank you for your rating. We're truly sorry to hear about your experience and understand how frustrating this must be for you. This is not the experience we want our customers to have. Could you please provide us with your order number? This will allow us to investigate your concerns promptly and work toward a resolution for you.
Thank you for giving us the opportunity to address this, and we look forward to assisting you.
Update: Thank you for the order details and I am sorry for the experience with the order. I have checked and can see that the seller has responded to ticket number 6107749 with a resolution.
Warm Regards,
NZSALE Team
Good products but extraordinarily slow…
Good products but extraordinarily slow shipping.
November 21, 2024
Unprompted review
Reply from NZSALE
Hi Kiwi,
Thank you for your feedback! We're glad to hear you’re happy with the quality of our products.
We understand how important timely shipping is and are always working to improve delivery times. If there’s anything specific about your experience you'd like us to address, please let us know—we’d love the opportunity to assist!
Warm Regards,
NZSALE Team
Excellent customer service
Was having trouble adding things to my cart from my phone and got some great customer service that helped. Order has now been put thru 😊
November 19, 2024
Unprompted review
Reply from NZSALE
Hi Tee
Great to hear you're enjoying shopping with us, and that our team was able to help you efficiently.
Happy Shopping
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