I have been purchasing from MySale since 8 yrs ago, so sad it is closing down now. Since this is an online website, I don’t mind late delivery ( purchase from shops if urgent) and fortunately I have n... See more
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I ordered items paid for them through Afterpay, got an email confirming. Nothing is showing under my orders at all. I contacted them and haven’t heard anything for 5 working days. Normally pretty good... See more
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Austrialian company that does the same thing as the Warehouse marketplace site. Anything you order is posted by the stores that advertise on their site. These stores are responsible of delivery of you... See more
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I ordered a pasta maker THEN read the reviews for NZ sale. I was a bit concerned as they were mixed but I can't really fault my order-a pasta maker. It arrived within 10 days of ordering , brand new a... See more
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Company details
About NZSALE
Written by the company
|
Contact info
New Zealand
- nzsale.co.nz
4.2
Great
11K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Ongoing shipping delays
What is going on with your shipping? I understand the warehouse is relocating but it's been three weeks since I made my order and the date keeps getting pushed out. It is still yet to be dispatched.
A couple weeks, sure. But three and still pushing out timeframes for dispatch with no end in sight or communication. Pretty shit.
Update: My order has now been placed for almost a month and the dispatch date got pushed out again today.
The order number is 38317714. At this stage, I just want a refund. I'm not getting any help from customer service.
November 19, 2024
Unprompted review
Reply from NZSALE
Hi Louise
I am sorry you have not received your order and are also experiencing poor service.
So I can help, could you please send through your order details to help me investigate and have this resolved for you.
I look forward to receiving more information.
Warm Regards
NZSALE Team
I thought this was coming in from a NZ…
I thought this was coming in from a NZ location, but it was from Europe and it took too long to get here. This sizing is on the small side. Im a size 30 waist but these are definitely a size 28 so I have to throw them out basically. The order is 38329380. Theres no proper sizing guide either it just says EU S, which I assumed is a normal small but its actually Chinese small, which is too small.
November 14, 2024
Unprompted review
Reply from NZSALE
Hi Mike,
We are so sorry to hear that your order didn't meet your expectations in terms of shipping and sizing. We understand how frustrating it can be when items take longer than expected and don’t fit as anticipated.
If you could please provide your order number, we'd love to look into this further for you. Additionally, we can offer guidance on sizing for future purchases to help ensure a better fit. Thank you for sharing your experience – we value your feedback!
Update: Thank you for the order. I have checked and can see that the items delivered were the size you ordered and the sizing chart was provided on the product page. In this instance, you can return the item for a full refund but I understand you have disposed of them. In the future, if the item does not fit you well, you can return it for a full refund. I apologize for the inconvenience caused.
Warm Regards,
NZSALE Team
i ordered and paid for a quantity of 4…
i ordered and paid for a quantity of 4 of a product and got only one delivered, though it states, all delivered in the email.
NZsale is reviewing this with their supplier and got silent on me now after two weeks.
I have neither got the missing 4/4 of my goods ordered and paid or a refund.
And there is no way to contact someone, if they go silent on you on their website.
Terrible service and a way of cheating!
I raised this with PayPal and will follow up on this in other legal ways.
October 30, 2024
Unprompted review
Reply from NZSALE
Hi Josef,
We are truly sorry to hear about this experience and the frustration it’s caused. Receiving only part of your order and waiting for weeks without an update is understandably concerning. I assure you, it’s important to us that you receive what you paid for.
If you could provide your order number, we’ll prioritize following up with our team and supplier to get the missing items sent or process a refund as quickly as possible. We want to resolve this for you and restore your trust in our service. Thank you for your patience, and again, I apologize for the inconvenience.
Update: Thank you for your reply with the order information. I apologize for the inconvenience that you faced with this order. Hence, to resolve the issue a full refund including the shipping fee has been processed today. Please allow 5 business days for the funds to appear in your account via the original payment method. Meanwhile, we will take your feedback seriously and ensure that you have a good experience with us for your upcoming orders.
Warm Regards,
NZSALE Team
False claim of me cancelling my order
I ordered Christmas presents for kids 2 me beast toys. Went to check tracking as it was a pre order item and was supposed to get sent today. And it has changed to say my order was cancelled upon my request when I can confirm I did not cancel my purchase at all. Where is my order is it getting sent or am I getting a refund. I most definitely did not cancel my order.
November 13, 2024
Unprompted review
Reply from NZSALE
Hi Piper,
Thank you for reaching out, and I’m sorry for the confusion with your order. It sounds frustrating to find out that it was marked as canceled without your request. I’d be happy to look into this further and clarify what happened. ]
Could you please provide your order number? This will help us locate the order details quickly to confirm the status and provide an update on whether it’s being shipped or if a refund is in process. Thank you for your patience, and we’re here to make this right for you!
Warm Regards,
NZSALE Team
About fake luxury items
I bought a fake luxury item. I've been buying it for a while now and thought it was genuine. But when I checked it in the original store, it was fake.
Update: Nzsale has connected me with the seller, and they try to answer my questions. Even I couldn’t reach the seller, NZsale tried to return my stuff.
It's worth doubting before purchasing a luxury item that's too cheap.
November 4, 2024
Unprompted review
Reply from NZSALE
Hi
Sorry to hear that you were not happy with the item you purchased from us.
We value our customers and would like to investigate where we failed you, if you could please send through your order details to help us investigate further.
We look forward to your reply.
Update: Thank you for sharing your order number. I have checked and can see that this item was bought back in June. Hence, this has passed the return time frame and we will not be able to accept the returns. You can refer to our return policy at https://www.nzsale.co.nz/returns-policy. We can assure you that all our products are genuine and we take all actions to ensure we do not compromise with the quality.
Warm Regards,
NZSALE Team
Deceitful returns procedure leaves customers out of pocket.
25/11/24 Postage refund paid. Communication from NZ Sale has been pretty good and I'm happy with the outcome. Now I'm fully aware of hoe they've changed the way they work, I can choose more carefully.
19/11/24 UPDATE: NZSale did offer to accept my returns and to cover postage, however, to date I have not received either a refund for the shoes or money for the postage although I emailed them a copy of the receipt on 8/11/24.
I will update this review with any further action.
This used to be a reasonable place to shop online. I recently purchased 2 pairs of shoes from them but neither were suitable and needed to be returned.
I have been shopping through NZSale for over 10 years and have spent thousands of dollars with them. All my previous returns were to their Auckland warehouse.
Not this time! I was instructed to return the shoes to Australia and to track the postage. This meant that I am to be left out of pocket, as returning the shoes in this way would cost more than I spent to buy them in the first place.
They have been totally unhelpful and are unwilling to waiver on this.
In my view this is deceitful behaviour. They are brushing this mass change aside as if it's always been this way, which it has not.
DO NOT GIVE THEM YOUR BUSINESS!! I'm taking this to the Commerce Commission.
November 1, 2024
Unprompted review
Reply from NZSALE
Hi Janet
We are sorry to see that we have not been able to provide you with the service you normally receive from us.
We value our loyal customers and hope you can give us the opportunity to make this right, and get this sorted for you.
If you can please send through your order details so we can investigate and resolve this issue for you.
Look forward to your reply.
UPDATED REPLY:
Hi Janet
Looks like your orders were purchased from our 3rd party sellers and the items are shipped directly from their warehouse. For returns their items will need to be sent to them directly as they are not from our warehouse.
I have also just tried to call you and have left a voice message, I will be sending through an email to you directly as I would like to help you with resolving this issue.
Warm Regards
Reply from NZSALE
Hi Ricci,
Thank you for your kind words and for taking the time to leave a review. We are thrilled to hear that you are enjoying the quality of our products. We appreciate your support.
Warm Regards,
NZSALE Team
My experience was very good.
I ordered a pasta maker THEN read the reviews for NZ sale. I was a bit concerned as they were mixed but I can't really fault my order-a pasta maker. It arrived within 10 days of ordering , brand new and exactly as advertised. Perhaps the only improvement would be to send an update with a tracking number.
October 29, 2024
Unprompted review
Reply from NZSALE
Hi Bev,
We appreciate you taking the time to share your positive experience with us. We're thrilled to hear that your pasta maker arrived promptly and in perfect condition, exactly as you expected. We understand your initial concerns based on the mixed reviews you read, but we're glad that your purchase met your expectations.
We value your feedback regarding tracking updates and will certainly consider implementing a system to provide more timely updates on orders. We strive to continuously improve our customer experience and your feedback is invaluable in helping us achieve this goal.
Warm Regards,
NZSALE Team
Absolutely awesome customer service in…
Absolutely awesome customer service in a difficult situation. I couldn't be happier.
October 25, 2024
Unprompted review
Reply from NZSALE
Hi Adair,
Thank you for your kind words. We are delighted to hear that you had a positive experience with our customer service team.
We strive to provide excellent support to all our customers, and we are glad that we were able to assist you during a difficult situation.
Warm Regards,
NZSALE Team
Reply from NZSALE
Thank you for your review. We appreciate your kind words! We're thrilled to hear you had a great experience.
We strive to provide excellent service and your feedback means a lot to us.
Warm Regards,
NZSALE Team
Delivered promptly and very good…
Delivered promptly and very good communication. I cannot fault the experience and will order again
August 13, 2024
Reply from NZSALE
Hi Jo
Great to hear you're enjoying being our customer, and that you're ready to continue shopping to grab our great bargains.
Have a great day.
NZSALE Team
An incredible shopping experience
This was truly an incredible shopping experience. I purchased some clothes and shoes at unbeatable prices. Highly recommended!
June 11, 2024
Reply from NZSALE
Hi
Thank you so much for recommending us and for sharing your great experience review.
We appreciate the time you have taken to show you are happy with your purchases, and thank you for being a valued customer.
We hope you have a great day.
Warm Regards
NZSALE Team
What's going on with my parcel.
Ordered off NZ Sale on the 6th of October it is now the 22nd of October and it still says the product still hasn't been allocated.
After messages back and forth the replies always give me a half answer saying sorry we will chase up and look into it, also always saying they will reply straight away once they have heard more, which usually only happens if I send another message to them. Order 38254033.
I eventually got a tracking number off of them and it said that the item arrived at my house but I checked and nothing so I rung up NZ Post and they said the tracking number allocated to me had neither been in my name or to my address. Sort it out guys. Still waiting with absolutely no info on the whereabouts of my parcel After nearly 3 weeks of waiting.
October 6, 2024
Unprompted review
Reply from NZSALE
Hi
We are sorry for the delay in your receiving your order.
Our courier partner has confirmed that it is on it's way to you and that you should receive this soon.
Under ticket #6097982 our CS specialist is looking into this, and will be able to share the tracking details with you soon.
We are sorry for any inconvenience and thank you for your patience.
Warm Regards
NZSALE Team
The order took long time to arrive
The order took long time to arrive. When I ask for refund instead of refund the actual money, I've given store credit. Very disappointed. Won't buy from here again.
Thanks NZ sales team, can you please update me where's the refund as you replied below? Thank you
August 28, 2024
Reply from NZSALE
Hi Maggie
Thanks for your review.
As per our T&Cs for returned items that is Change of Mind, we would normally refund in the form of a store credit. You ordered size 44, and then you requested to swap the item for a size 41 instead.
However, I have asked our team to remove the credit you have been paid and instead process a refund for the item cost back to your original payment method. Please allow 3-5 business days for the funds to show in your account.
We are sorry for any inconvenience and thank you for your patience.
Warm Regards
NZSALE Team
Purchased on the 6th October…
Purchased on the 6th October 2024..allocation 22nd October 2024 still not shipped it seems?Is this coming from Ali Express ?Temu is astronomically faster than this service.Your site was recommended..? Not sure why at the moment.?#38253022/45957080 Will appreciate the refund ASAP as this was a birthday gift & I still need to buy a birthday present.Warm regards.
October 19, 2024
Unprompted review
Reply from NZSALE
Hi Clarke
Thanks for sending through your review.
We are sorry that your order is not yet delivered. So I can investigate, could you please send through your order number and I will look into it for you.
We look forward to your reply.
UPDATED REPLY
Hi
Thanks for sending through your order details.
I checked with our warehouse for an update, and unfortunately they have advised that this item is not available in stock and we will have to cancel and refund your order.
A full refund of $91.99 will be processed today, and we will also credit your account $15 for your inconvenience.
We are sorry for the time it has taken and we thank you for your patience.
Warm Regards
NZSALE Team
Scam?
Partner bought a very expensive watch and is still waiting six weeks later. She has had multiple replies to her queries all making promises to sort it out and then nothing. At one stage, she was given a new tracking number. Why? Was it really sent? Who has her money. Is that a scam?
October 18, 2024
Unprompted review
Reply from NZSALE
Hi Darren
Sorry to hear your item hasn't yet arrived after some time.
Are you able to please send me your order number so I can look into this for you to get this sorted.
Once you send more details, I can investigate and have this escalated.
UPDATED RESPONSE
Hi Darren
Thanks for sending through your account details.
I can see that our Seller is looking into this.
I also checked the tracking it looked like the item was stuck with AusPost, but can see that it's now on it's way.
Please copy tracking below into your browser.
https://auspost.com.au/mypost/track/details/ET251634524AU
We are sorry for any inconvenience.
Warm Regards
NZSALE Team
Often awesome, sometimes infuriating!
Update 27Nov24: Down to 3 stars as refund has not landed in my account, returned crocs were sent back weeks ago. (But a new purchase of Uggs was perfect).
Update: Back to 4 stars, price changes and vouchers, misleading. I will not bore you with the details.
Update: I am now 100% happy. It all ended well, just have to keep at it. I changed to 5 stars as the products are great, and the service does get there in the end. Shipping refunded, goods returned for refund. Other good are excellent price and quality.
Update 30Oct24: Nzsale will not refund shipping on an order that the supplier failed to supply.
15Oct2024: I have had some great product at a great price. However, when I made a size error the order could not be stopped by me. The supplier failed to supply the pair I wanted, but did supply the pair I cancelled. Shipping was not refunded. I paid $50, but $40 was refunded. It has been frustrating, expensive and time wasting. The app and chrome show different information, so it looked like the order was cancelled, but it was not. Even if I had not made the size error I would be upset the shipping cost includes the cost to ship the pair they failed to supply!
Edit 16Oct24: The option of a return & refund has been given. All messages were replied to via the app. However, as of 30Oct24 my messages are not being being replied to.
Edit 29Oct24: Still frustrated, product arrived before it was dispatched (in the system)... so can not action the return yet.
NZSale seems to be a marketplace for many sellers, for example 4 pairs of shoes ordered, two from Australia and two from the UK. The experience is variable. Much like Aliexpress, a lottery. So the "NZ" in NZSale is not true anymore! Unlike some sites, I can not rate the supplier or the product.
Order Date 13Oct2024, delivery of 2 pairs of shoes on 30Oct2024. From OzSale - Uggs & Hot Tuna Cloggs (Both awesome). Yesterday NZSale did not reply to me relating to my message about the return of the crocs.
Google NZSale (there are other sites with customer reviews), look at the 'about us' or 'contact us' pages of their site. Can you find a physical address? It is located on the invoice: Ozsale Pty Ltd trading as Nzsale.co.nz
6 Ride Way, Albany, Auckland, 0632, New Zealand
ABN: 11 118 610 987
October 15, 2024
Unprompted review
Reply from NZSALE
Hi Priscilla
Sorry to hear you're having issues with your order which is causing you a poor experience.
Can you please send me your order number and I'll have a look into this for you.
I look forward to your reply.
Warm Regards
NZSALE Team
Nothing done yet
Nothing done yet! 1 order (an electrical item) arrived and never worked. NZ Sale tried saying it is not their item but another company, and I should deal with them. But I bought it on NZ Sale. They now want me to take a thermometer and video it not heating up! For crying out loud!!
Order 2 is a pair of shoes that are too small. They say size 9, but I doubt a size 7 would fit in them. I have said I want a refund, not credit. Now they have gone quiet.
Order 3 they cancelled as they apparently ran out of stock. But the message is I need to wait 15 days for a refund.
I am searching for Carl Jackson's contact details who is the CEO. Thereafter I will see NZSale in court for not following the NZ commerce commission rules. As a purchaser, I have a right to a full refund (not credit) if the item is not fit for purpose. Watch this space. Pointless sending me responses saying I should contact NZsale, because you do nothing! Once sorted, I will never use this scam company again. Too much risk.
EDIT- You have responded wanting details which I have sent for the umpteenth time. I am tired of having to explain and re-explain myself. No numbers to call, no shop to visit. I have the CEO's or at least a director's address and will turn up there with the defective products very soon.
16/10/2024 - Still no response.
October 15, 2024
Unprompted review
Reply from NZSALE
Hi
Thank for sending through your review with details of poor experience you've had with us.
I would like to look into these and review the issues to further offer better resolutions.
Are you able to please send me your order numbers so I can investigate where we have failed to resolve your issues.
I look forward to your reply so we can help you.
UPDATED
Hi Carl
Thank you for sending through your order details.
I have replied to all your emails with updates and can confirm your refunds will be processed back to your original payment method.
In regards to the electrical item that is purchased from our Seller, I have escalated this through their team, and they should come back to me with an update by tomorrow. I will reply to you via your ticket linked with that order.
We apologise for any inconvenience and than you for your patience.
Warm Regards
NZSALE Team
Never received my order
Never received my order. The courier was missing and never been able to track. However they have refund me.
September 15, 2024
Unprompted review
Reply from NZSALE
Hi
I am sorry that you have not yet received your order, and want to try and help you with this.
Could you please send through your order number, so we can organise a full refund.
I look forward to your reply.
Warm Regards
NZSALE Team
Delivery was very slow and and the team…
Delivery was very slow and and the team are not very responsive and helpful I purchase somethings last September 5 and I receive theme October 7,and I purchase a bag for my wife as a gift for her birthday and until now is nit yet delivered it so frustrating…. Order number 38214907
October 11, 2024
Unprompted review
Reply from NZSALE
Hi Marvin
We want to thank you for sending through your review, and want to apologise that your order has not yet been received.
Could you kindly please send me your order number so I can personal take a look into why this has been delayed.
I look forward to your response so I can try and get this resolved for you.
Warm Regards
NZSALE Team
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