Saw the tables of a couple different websites and Oak Furniture King was the cheapest and had the cheapest delivery cost. Wasn't in a rush so just took standard delivery and the speed at which the ord... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
These arrived quickly and were as described. We did have an issue with one chair, but this was replaced quickly thanks to Liz in customer services. Comfortable as well as looking fabulous, hopefully... See more
Company replied
I really can't fault this company, from ordering to delivery...The beautiful table that arrived was so easy to assemble, looks absolutely stunning at such a great price. The office ladies Helen & Liz... See more
Company replied
I recently purchased a dining table and chairs from Oak Furniture King and I’m very pleased with the service. Delivery was fast, and I was kept updated throughout, including clear communication... See more
Company replied
Company details
Information provided by various external sources
At Oak Furniture King we offer an extensive range of high quality solid hardwood furniture in a variety of styles and finishes to suit any type of home. From solid oak dining sets to rustic oak bedroom furniture we offer the UKs most sought after and current ranges at unbeatable prices. Our large distribution centre located in Birmingham holds thousands of pieces of hardwood furniture in stock at any one time. This ensures that your furniture can be dispatched within days of ordering. Please submit your queries to: Sales: customerservices@oakfurnitureking.co.uk Telephone: 0121 667 2175 Lines are open Monday to Friday from 9.00am to 5.00pm (GMT) (Exc. Christmas Day and Boxing Day) Post: ALM Distribution 10 Dudley Road, Oldbury, West Midlands B69 3DN
Contact info
10 Dudley Road, B69 3DN, Oldbury, United Kingdom
- 0121 552 0331
- customerservices@oakfurnitureking.co.uk
- oakfurnitureking.co.uk
4.7
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Not the chair pictured
Beware that the manufacturer has changed the design of the Harvard chair slightly and it no longer matches pictures shown on retailers' websites. Oak Furniture King quickly apologised when informed about this and offered to refund our money or give a goodwill payment.
April 24, 2025
Reply from Oak Furniture King
Hi Gyln,
Thank you for taking the time to share your feedback — it's greatly appreciated. I'm sorry to hear about the issue with the Harvard chair and any inconvenience this may have caused.
We have notified the relevant department so that your comments can be taken into account, and we’ll continue working to ensure such discrepancies are avoided in the future. Please be assured that customer satisfaction is extremely important to us, and we are always grateful for the opportunity to put things right when something hasn’t gone as expected.
If there’s anything further we can do to assist or support you, please don’t hesitate to reach out. We're here to help.
Kind regards,
Helen
Customer Service Team
Reply from Oak Furniture King
Hi !
Thank you for the 5* review and wonderful feedback- we are delighted to hear you are happy with your purchase and the service you received.
We hope to have you shop with us again soon.
Many Thanks
Liz
Customer Services
Excellent Quality Table
Excellent quality table - so easy to extend from round to oval.
Delivery was fast.
Only negative was the outer packaging was ripped in a few places but no damage to the table.
March 29, 2025
Reply from Oak Furniture King
Hello Christine
Thank you for the 5* review
We are happy to hear that you are pleased with the product you received
Like many others we use external carriers and are at the mercy of them arranging and completing deliveries in this instance the packaging arrived torn and for this we sincerely apologise, however we are glad the table was not damaged.
If we can assist you further please do not hesitate to reach out
Kind Regards
Helen
Customer Service Team
Recently bought 8 seater cube
Recently bought 8 seater cube. Delighted with it. Already have several pieces of furniture from this range. When the cube arrived there was a very small about of damage to a corner. Oak Furniture King were superb to deal with, very quick and resolved to my entire satisfaction. Would highly recommend this firm and the rattan range they sell.
April 9, 2025
Unprompted review
Reply from Oak Furniture King
Hi Ian!
Thank you for your 5* review
We pride ourselves on managing our customers needs and rectifying any issues that may arise swiftly and with care and we are glad that we were able to do this with minimal inconvenience to yourself.
If you require any further assistance in the future please do not hesitate to contact us directly and we will be happy to help.
Kind Regards
Helen
Customer Service Team
Ordered a large garden table and chairs…
Ordered a large garden table and chairs for our garden! Was delivered very fast with good, polite courier communication! Had a small issue with our chairs which was resolved very quickly by Helen. Sent a new one the following week. Would definitely buy from again and recommend!
April 5, 2025
Unprompted review
Reply from Oak Furniture King
Hi Hazel!
Thank you so much for your 5-star review and your kind words!
We really pride ourselves on taking care of our customers and resolving any issues quickly and thoughtfully, so we're glad we could sort things out smoothly for you without too much hassle.
If you need anything else in the future, please don’t hesitate to reach out—we’re always happy to help.
Kind Regards
Helen
Customer Service Team
Reply from Oak Furniture King
Hi Colette!
Thanks so much for the 5* review and wonderful feedback.
We are delighted to hear you are happy with your purchase and the service you received.
If you need anything in future please don't hesitate to reach out
Kind Regards
Helen
Customer Services
Quality goods
Really easy to order and swift no hassle delivery. The chairs were beautifully packaged and I so pleased with them
March 6, 2025
Reply from Oak Furniture King
Hi!
Thank you so much for your kind review! We're thrilled to hear that you found the ordering process easy and the delivery smooth. We're also glad you’re pleased with your new chairs – enjoy them! 😊
Kind Regards
Liz
Oak Furniture King
Customer Service Team
Great
I received everything quickly and in good state. The communication was friendly and efficient. The furniture is of good quality. All in all, it was a great experience and I would order from Oak Furniture King again.
March 8, 2025
Reply from Oak Furniture King
Hi !
Thank you for the 5* review and wonderful feedback- we are delighted to hear you are happy with your purchase and the service you received.
We hope to have you shop with us again soon.
Many Thanks
Liz
Customer Services
Oak furniture king
From our initial phone inquiries about a real solid wood oak 8 seater dinning table to delivery 4 days later was an excellent experience with a friendly helpful efficient member of staff . Highly recommend
February 20, 2025
Reply from Oak Furniture King
Hi Edward,
Thank you so much for taking the time to share your experience with us.
I am very pleased to hear that you are happy with your furniture and the service you received.
If you have any questions or queries regarding the item in the future or you are looking at other products, please feel free to contact us directly and we will be happy to help.
Thank you once again
Kind Regards
Liz
Customer Services
Quality chair furniture
Quality chair furniture. Ordered on a Friday and received communication of our order promptly and kept informed of delivery by a third party Furdeco who also provided a great service. Received the chairs early Wednesday morning. Would definitely consider purchasing goods from OakFurnitureKing again. Many thanks for good service.
February 14, 2025
Reply from Oak Furniture King
Hi Alan!
Thank you for the 5* review- we are delighted to hear you are happy with your purchase and the service you received.
We hope to have you shop with us again soon.
Many Thanks
Helen
Customer Services
Top marks
Top marks
The customer service I received from Helen was 10/10.
I had a very minor issue with the product I’d received, but Helen dealt with it very satisfactory and in no time at all. Thank you.
I would very happily buy from this company again.
February 21, 2025
Unprompted review
Reply from Oak Furniture King
Hi Nikki!
Thank you for your 5* review.
We pride ourselves on managing our customers needs and rectifying any issues that may arise swiftly and with care and we are glad that we were able to do this with minimal inconvenience to yourself.
If you require any further assistance in the future please do not hesitate to contact us directly and we will always be happy to help.
Kind Regards
Helen
Customer Service Team
Reply from Oak Furniture King
Hi There!
We are really pleased to hear that you are happy with the service you received from us.
We hope to have you shop with us again soon.
Many Thanks
Helen
Customer Services
Excellent service from both the sales…
Excellent service from both the sales and the delivery teams. A beautiful oak dining table that is of good quality and well made. Thank you ☺️
February 6, 2025
Reply from Oak Furniture King
Thank you for your kind review! We're so pleased to hear that you’re happy with both our service and your beautiful oak dining table.
If you ever need anything in the future, please don’t hesitate to reach out. Enjoy your new table!
Best regards,
Liz
Customer Services Team
Oak Furniture King
Lovely chairs
Lovely chairs - delivered well protected by packaging.
Only time will tell how well this furniture will wear - but off to a good start!
February 3, 2025
Reply from Oak Furniture King
Hi Carole!
Thank you for the 5* review and wonderful feedback- we are delighted to hear you are happy with your purchase and the service you received.
We hope to have you shop with us again soon.
Many Thanks
Helen
Customer Services
A great table, and service was impeccable. I have no notes.
Table looks fantastic: It is well built, exactly as described, and perfectly fits my dining room.
Delivery was prompt, and the guys placed the parcels in my room of choice (I didn't choose an assembly option).
Overall, I am extremely pleased with Oak Furniture King, and I would not hesitate to choose them for any future purchases.
January 11, 2025
Reply from Oak Furniture King
Thank you for your kind words! We're delighted to hear that you’re happy with your table and our service. We appreciate your support and look forward to serving you again in the future.
Best regards,
Liz
Customer Service Team
Reply from Oak Furniture King
Hi Paula!
Thank you for the 5* review- we are delighted to hear you are happy with your purchase and the service you received.
If you need anything in the future please do not hesitate to contact us- We hope to have you shop with us again soon.
Many Thanks
Helen
Customer Services
I have needed a extra chair
I have already bought 3 chairs for some where else and I wanted a extra one but didn't know want the style of it was so contacted customer service sent a photo of me chairs they told me the style and the colours. I order the chair on the Friday before Christmas and it arrived Monday. Excellent customer service for their help and even the APC driver was excellent he brought it into the house overall brilliant for both parts thank you
December 20, 2024
Reply from Oak Furniture King
Thank you so much for taking the time to share your experience with us.
I am very pleased to hear that you are happy with your furniture
If you have any questions or queries regarding the item in the future or you are looking at other products, please feel free to contact us directly and we will be happy to help.
Thank you once again
Kind Regards
Liz
Customer Services
Arrived before due time
Arrived before due time
Kept informed of progress
Product in good condition nothing damaged
December 12, 2024
Reply from Oak Furniture King
Hi There!
We are really pleased to hear that you are happy with both our products and the service you received from us.
We hope to have you shop with us again soon.
Many Thanks
Liz
Customer Services
Reply from Oak Furniture King
Hi!
Thank you for your 5* review
We are delighted to hear that you are happy with your furniture
If you need anything in the future please do not hesitate to contact us
Many Thanks
Liz
Customer Services
Great product and super customer service
I bought a wonderful outside furniture set. Love it! Unfortunately the cover ripped and the customer service team were fantastic at dealing with my enquiry and replacing it. It was so efficient and faultless. Thank you so much
December 16, 2024
Unprompted review
Reply from Oak Furniture King
Hi Hannah
Thank you for your kind words and 5* review
We pride ourselves on managing our customers needs and rectifying any issues that may arise swiftly and with care.
If you require any assistance in the future please do not hesitate to contact us and we will be happy to help.
Kind Regards
Helen
Customer Service Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.