Saw the tables of a couple different websites and Oak Furniture King was the cheapest and had the cheapest delivery cost. Wasn't in a rush so just took standard delivery and the speed at which the ord... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
These arrived quickly and were as described. We did have an issue with one chair, but this was replaced quickly thanks to Liz in customer services. Comfortable as well as looking fabulous, hopefully... See more
Company replied
I really can't fault this company, from ordering to delivery...The beautiful table that arrived was so easy to assemble, looks absolutely stunning at such a great price. The office ladies Helen & Liz... See more
Company replied
I recently purchased a dining table and chairs from Oak Furniture King and I’m very pleased with the service. Delivery was fast, and I was kept updated throughout, including clear communication... See more
Company replied
Company details
Information provided by various external sources
At Oak Furniture King we offer an extensive range of high quality solid hardwood furniture in a variety of styles and finishes to suit any type of home. From solid oak dining sets to rustic oak bedroom furniture we offer the UKs most sought after and current ranges at unbeatable prices. Our large distribution centre located in Birmingham holds thousands of pieces of hardwood furniture in stock at any one time. This ensures that your furniture can be dispatched within days of ordering. Please submit your queries to: Sales: customerservices@oakfurnitureking.co.uk Telephone: 0121 667 2175 Lines are open Monday to Friday from 9.00am to 5.00pm (GMT) (Exc. Christmas Day and Boxing Day) Post: ALM Distribution 10 Dudley Road, Oldbury, West Midlands B69 3DN
Contact info
10 Dudley Road, B69 3DN, Oldbury, United Kingdom
- 0121 552 0331
- customerservices@oakfurnitureking.co.uk
- oakfurnitureking.co.uk
4.7
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fantastic After Sales service from…
Fantastic After Sales service from Helen. Table top of our outdoor furniture set spontaneously shattered and a replacement was despatched the next day.
Thank you so much
December 18, 2024
Unprompted review
Reply from Oak Furniture King
Hi Barry!
Thank you for your 5* review and very kind words.
Customer satisfaction is very important to us and I'm glad we were able to help you .
If you need anything further in the future please don't hesitate to reach out to us
Best Regards
Helen
Customer services
Washington dining chairs
Very happy with our Washington dining chairs from Oak Furniture King. Excellent customer service and speedy and efficient delivery.
December 5, 2024
Reply from Oak Furniture King
Hi !
Thank you for the 5* review and wonderful feedback- we are delighted to hear you are happy with your purchase and the service you received.
We hope to have you shop with us again soon.
Many Thanks
Liz
Customer Services
I ❤️ love my new dakota coffee table
I ❤️ love my new dakota coffee table. Thank you. The lady on the phone ,a couple of days ago.who I rang for advice. Was very nice and helpful. The 2 delivery men were great. Carried it to my 1st floor flat,I said I would help. No his mate at the van will. Then unboxed it for me and let me have a look. From brum. Told me... sound . I love my table.
November 14, 2024
Unprompted review
Reply from Oak Furniture King
Hi Stuart!
Thank you for your kind words and 5* review
We are delighted to hear that you are happy with your furniture - I will certainly pass the wonderful feedback onto the rest of our team.
If you need anything in the future please do not hesitate to contact us
Many Thanks
Helen
Customer Services
Excellent service
Excellent service. Ordered Washington dining chairs on the Wednesday. Delivered on the Saturday. Chairs just what I wanted. Love them.
October 17, 2024
Reply from Oak Furniture King
Hi James,
Thank you so much for taking the time to share your experience with us.
I am very pleased to hear that you are happy with your furniture
If you have any questions or queries regarding the item in the future or you are looking at other products, please feel free to contact us directly and we will be happy to help.
Thank you once again
Kind Regards
Liz
Customer Services
A company I can recommend
Some very small issues that were sorted in a friendly and proactive manner big thank you to Helen, the chairs are as described and I’m very happy with the quality, I would recommend this company without hesitation
October 29, 2024
Unprompted review
Reply from Oak Furniture King
Hi !
Thank you so much for your kind words and 5* review.
We are delighted to hear that you are happy with your purchase and the service from us
Should you need any assistance in future please do not hesitate to ask.
We hope to have you shop with us again soon.
Kind Regards
Liz
Customer Services
Excellent customer service from Helen
Excellent customer service from Helen. Helped with a small issue I had. Quality of the table seems good. Would have been 5 stars but delivery company let them down a tad by not phoning to let me know how long they would be
October 21, 2024
Unprompted review
Reply from Oak Furniture King
Hi John,
Thank you for your review and your kind words. I will pass the feedback over to Helen.
We are happy to hear that you are pleased with the product you received and with the service that we provided.
Unfortunately like many others we use external carriers and are at the mercy of them arranging and completing deliveries in this instance they have fallen short of the communication and service we would expect and for this we sincerely apologise.
If we can assist you further please do not hesitate to reach out
Kind Regards
Liz
Customer Service Team
Nice and timely delivery
September 13, 2024
Reply from Oak Furniture King
Hi There!
Thank you so much for your kind words and your 5* review.
We are really pleased to hear that you are happy with both our products and the service you received from us.
We hope to have you shop with us again soon.
Many Thanks
Liz
Customer Services
Reply from Oak Furniture King
Hello,
Thank you so much for your 5* review, it is really appreciated.
If there is anything more we can do for you please let us know.
Kind Regards
Liz
Customer Service Team
good quality and great delivery service
September 6, 2024
Reply from Oak Furniture King
Hi Jacob!
Thank you for 5* review
We are delighted to hear that you are happy with your furniture
If you need anything in the future please do not hesitate to contact us
Many Thanks
Helen
Customer Services
Lovely nest of tables
The glass nest of tables we ordered were delivered promptly and arrived in good condition. They are very solid and nicely heavy and we are very pleased with them. Especially liked the delivery service, the tables were brought into the house, unboxed and checked by the two man delivery team, makes a nice change from having something left on the doorstep!
September 11, 2024
Reply from Oak Furniture King
Hi !
Thank you so much for your kind words.
We are really pleased to hear that you are happy with your purchase.
Should you need any assistance in future please do not hesitate to ask.
We hope to have you shop with us again soon.
Kind Regards
Liz
Customer Service Team
Very good quality..
September 10, 2024
Reply from Oak Furniture King
Hello GC,
Thank you so much for your 5* review, it is really appreciated.
If there is anything more we can do for you please let us know.
Kind Regards
Helen
Customer Service Team
Table well packaged and easy…
Table well packaged and easy instructions to assemble. The table was exactly as described
August 12, 2024
Reply from Oak Furniture King
Hi William,
Thank you for your review.
We're really pleased to hear that you are happy with your order.
If you have any questions or queries or you are looking at other products in the future, please feel free to contact us and we will be happy to help.
Kind Regards
Liz
Customer Services
Great Customer Service
I purchased 6 dining chairs from this company through Amazon. Speedy delivery. However one of the chairs had a slight imperfection and another a very slight tear in the leather.
Customer service was excellent special thanks to Helen Barrett.
Both chairs returned and replaced within a couple of days.
August 21, 2024
Unprompted review
Reply from Oak Furniture King
Hi Thomas!
Thank you for your 5* review, we are so pleased to hear that you are happy with your chairs.
We pride ourselves on managing our customers needs and rectifying any issues that may arise swiftly and with care and we are glad that we were able to do this with minimal inconvenience to yourself.
If you require any further assistance in the future please do not hesitate to contact us directly and we will be happy to help.
Kind Regards
Helen
Customer Service Team
Excellent on time and beautiful table
The table was delivered very quickly and unpacked to check for any damage. It washing perfect order and looks beautiful in my hall. Fantastic service.
July 8, 2024
Reply from Oak Furniture King
Hi Hollie!
Thank you so much for your 5* review
We are really pleased to hear that you are happy with both your purchase and the service received.
We hope to have you shop with us again soon.
Warm Regards
Helen
Customer Services
A very Happy Customer
I’m absolutely delighted with my garden furniture.
It’s very stylish and well made.
Also a great price
Excellent customer service, as it arrived within 3 days.
June 29, 2024
Reply from Oak Furniture King
Hi!
Thank you for your kind words and 5* review
We are delighted to hear that you are happy with your furniture
If you need anything in the future please do not hesitate to contact us
Many Thanks
Helen
Customer Services
Just one chair
I was looking for a chair for my study which wasn’t on wheels and didn’t look like a office chair and this was the only company I could find who offered a good quality single chair rather than a pair.
It is a perfect fit for my study, comfortable and attractive. It arrived within days, was well packaged and delivered safely on a very wet day.
June 13, 2024
Reply from Oak Furniture King
Hi !
Thank you for the 5* review and wonderful feedback- we are delighted to hear you are happy with your purchase and the service you received.
We hope to have you shop with us again soon.
Many Thanks
Liz
Customer Services
Great item - perfect for what we wanted
Great item - perfect for what we needed, reasonable cost and well made - as described with a very quick turnaround from order to despatch - unfortunately the delivery company DX are, well useless really, had to spend an hour and a half on the phone and ended up going to their depot fifteen miles away to pick it up myself. (It was just easier). So be prepared for a bit of a wait or drive.
June 15, 2024
Reply from Oak Furniture King
Hello Marc
Thank you for your 5* review- Customer experience is very important to us.
I am so sorry to hear that you have had a less than ideal experience with the third party carrier.
We use external carriers and are at the mercy of them arranging and completing deliveries, please be assured I will pass the feedback on to the relevant department.
Had we been aware of any delivery issues at the time we would of course have been happy to try and assist in getting this resolved for you in a timely manner.
We do not like to have any of our customers inconvenienced and if you would like to reach out to us directly I will be able to see if there is anything we could do to rectify this issue for you.
Our email address is- customerservices@oakfurnitureking.co.uk
Many Thanks
Helen
Customer Services
Cannot recommend this company…
Cannot recommend this company enough,great customer experience.I had a slight problem with my order which was dealt with immediately.
June 17, 2024
Unprompted review
Reply from Oak Furniture King
Hi Deborah
Thank you so much for your kind words and your 5* review.
We are really pleased to hear that you are happy with both our products and the service you received from us.
We hope to have you shop with us again soon.
Many Thanks
Liz
Customer Services
Very good quality furniture and quick…
Very good quality furniture and quick delivery, however disappointed that packaging and pallet could not be taken away, so have had to pay to have it disposed of.
June 12, 2024
Reply from Oak Furniture King
Hi Alan,
Thank you for your 5* review, we really appreciate the feedback.
We would normally use palletised delivery service for larger items who do use wooded pallets. These are widely recycled and reused making them some of the most environmentally friendly packaging available to us.
If we can be of any further assistance please do not hesitate to reach out to us directly.
Kind Regards
Liz Smith
Customer Service Team
First-class customer services!
I can't rate the customer service highly enough. Helen was super helpful, called when she said she would, and bent over backwards to help me. If I could give ten stars I would. It's so rare these days to get that level of support from a company!
June 21, 2024
Unprompted review
Reply from Oak Furniture King
Hi Jacqueline
Thank you for your kind words and 5* review- it really means a lot.
We pride ourselves on managing our customers needs with care and we are glad that we were able to do this for you.
If you require any further assistance in the future please do not hesitate to contact us directly and we will be happy to help.
Kind Regards
Helen
Customer Service Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.