I really can't fault this company, from ordering to delivery...The beautiful table that arrived was so easy to assemble, looks absolutely stunning at such a great price. The office ladies Helen & Liz... See more
Company replied
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Review summary
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Saw the tables of a couple different websites and Oak Furniture King was the cheapest and had the cheapest delivery cost. Wasn't in a rush so just took standard delivery and the speed at which the ord... See more
Company replied
Emailed company to see if it was possible to get a replacement cover for a garden set I have had for some time now .A very quick response was received and Staff were very helpful and even helped me... See more
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I recently purchased a dining table and chairs from Oak Furniture King and I’m very pleased with the service. Delivery was fast, and I was kept updated throughout, including clear communication... See more
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Company details
Information provided by various external sources
At Oak Furniture King we offer an extensive range of high quality solid hardwood furniture in a variety of styles and finishes to suit any type of home. From solid oak dining sets to rustic oak bedroom furniture we offer the UKs most sought after and current ranges at unbeatable prices. Our large distribution centre located in Birmingham holds thousands of pieces of hardwood furniture in stock at any one time. This ensures that your furniture can be dispatched within days of ordering. Please submit your queries to: Sales: customerservices@oakfurnitureking.co.uk Telephone: 0121 667 2175 Lines are open Monday to Friday from 9.00am to 5.00pm (GMT) (Exc. Christmas Day and Boxing Day) Post: ALM Distribution 10 Dudley Road, Oldbury, West Midlands B69 3DN
Contact info
10 Dudley Road, B69 3DN, Oldbury, United Kingdom
- 0121 552 0331
- customerservices@oakfurnitureking.co.uk
- oakfurnitureking.co.uk
4.7
Excellent
2K reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Glass console table very happy with it
Glass console table very happy with it
But the packaging wasn’t as easy had to get an electric saw to cut the wooden frame round it
December 4, 2023
Reply from Oak Furniture King
Hi Jean!
Thank you so much for your 5* review and for taking the time to share your experience with us.
I am very pleased to hear that you are happy with your furniture
The item is secured in a wooden crate to protect the item in transit, the frame can be prised apart with a screwdriver or claw hammer which will release the pins holding the frame together.
We apologise that this is not what you were expecting but we try to ensure the packaging is sufficient enough to withstand the handling from third-party carriers
if we can be of any assistance please do not hesitate to contact us.
Kind Regards
Liz
Customer Service Team
Fabulous
Wow! Absolutely fantastic, fabulous, brilliant... The Milan Clear Glass Nest tables are exactly as described, versatile, practical and great design made of 100% 12mm tempered glass. We are loving them!
Very happy customer indeed!
December 6, 2023
Reply from Oak Furniture King
Hi !
Thank you much for your 5* review, it is really appreciated.
If there is anything more we can do for you please let us know.
Kind Regards
Liz
Customer Service Team
Great Company to deal with
I was recommended this company by a friend. They had exactly what I was looking for at a competitive price with immediate availability.
Unfortunately the wrong product was delivered but this mistake was handled quickly and efficiently, the wrong item was collected on a convenient day with the replacement, would thoroughly recommend this company.
November 27, 2023
Reply from Oak Furniture King
Hi Lesley,
Thank you for your 5* review, we are so pleased to hear that you are happy with your item.
We pride ourselves on managing our customers needs and rectifying any issues that may arise swiftly and with care and we are glad that we were able to do this with minimal inconvenience to yourself.
If you require any further assistance in the future please do not hesitate to contact us directly and we will be happy to help.
Kind Regards
Helen
Customer Service Team
Great customer service
November 23, 2023
Reply from Oak Furniture King
Thank you so much for your review.
We are really pleased to hear that you are happy with your purchase and the service received.
We hope to have you shop with us again soon.
Kind Regards
Liz
Customer Services
I'd recommend this company
Very easy to buy from their website. Communication was good and delivery fairly swift. The item itself a large extendable oak table was very easy to put together and looks fabulous! I highly recommend.
November 28, 2023
Reply from Oak Furniture King
Hello Tammie
Thank you so much for your 5* review and for taking the time to share your experience with us.
I am pleased to hear that you are happy with your furniture
If you have any questions or queries in the future or you are looking at other products, please feel free to contact us directly and we will be happy to help.
Kind Regards
Helen
Customer Services
Reply from Oak Furniture King
Hello Carol,
Thank you so much for your 5* review, it is really appreciated.
If there is anything more we can do for you please let us know.
Kind Regards
Liz Smith
Customer Service Team
Excellent leather dining chairs
Excellent leather dining chairs.
Prompt delivery
Will definitely use again.
Thanks
November 18, 2023
Reply from Oak Furniture King
Hi!
Thank you so much for your kind words and 5* review.
We are really pleased to hear that you are happy with your purchase.
Should you need any assistance in future please do not hesitate to ask.
We hope to have you shop with us again soon.
Kind Regards
Liz Smith
customer Service Team
Bad delivery .
Ordering was straight forward but the delivery company was disfunction.
October 26, 2023
Reply from Oak Furniture King
Hi Lorenzo
Thank you for taking the time to leave a review - we are really pleased to hear that you are happy with your purchase.
I am sorry that this has been a frustrating experience regarding the delivery, unfortunately like many others we use external carriers and are at the mercy of them arranging and completing deliveries,
I will ensure that the feedback is passed to the courier company and thank you for bringing this to our attention.
If we can be of any help please feel free to contact us directly and we will be happy to assist you.
Kind Regards
Liz
Customer Service Team
Reply from Oak Furniture King
We are really pleased to hear that you are happy with your purchase.
Should you need any assistance in future please do not hesitate to ask.
We hope to have you shop with us again soon.
Kind Regards
Liz
Table and chairs are great worth the…
Table and chairs are great worth the money, I'm very happy with my order
October 9, 2023
Reply from Oak Furniture King
Hi Joy!
Thank you so much for your 5* review and your kind words.
We are really pleased to hear that you are happy with your purchase.
We hope to have you shop with us again soon.
Kind Regards
Liz
Customer Services
Oak Furniture King won. UPS lost.
Oak Furniture King were polite, expeditious and professional. Unfortunately, I cannot say the same of the carrier UPS. Normally, they are efficient too but this time they damaged my parcel ( Glass Tables) and Oak Furniture King did not even know about it.
However, Oak Furniture staff were very helpful indeed and sent a replacement that I received safely within 48 hours.
October 11, 2023
Reply from Oak Furniture King
Hi Kirk,
Thank you for your feedback, I am delighted to hear that you are happy with item.
Unfortunately, like many others we use external carriers and are at the mercy of them arranging and completing deliveries.
We pride ourselves on managing our customers needs and rectifying any issues that may arise swiftly and with care.
If you require any further assistance in the future please do not hesitate to contact us directly and we will be happy to help.
Kind Regards
Liz
Customer Service Team
A pleasure to deal with
A pleasure to deal with - having bought a lot of furniture recently as we are extending our house and dealing with all sorts of companies that are slow, don’t answer their phones, take your money and then don’t have the goods - and OakfurnitureLAND took FIVE months to deliver what I bought from them! Anyway OakfurnitureKING were quick, nice delivery and when I had ordered the wrong colour it was so easy to return and get the correct one - all within about a week of my first order, great customer service and nice people to deal with. Plus good prices as well.
September 19, 2023
Reply from Oak Furniture King
Hi Kate
Thank you so much for your kind words and your 5* review.
We are really pleased to hear that you are happy with our products and the service you received from us. I will pass your message across to all the team, they will be delighted with the feedback!
If you have any questions or queries in the future or you are looking at other products, please feel free to contact us directly and we will be happy to help.
We hope to have you shop with us again soon.
Many Thanks
Helen
Customer Services
Excellently made furniture
August 29, 2023
Reply from Oak Furniture King
Hi Deborah,
Thank you so much for your kind words.
We are really pleased to hear that you are happy with your purchase.
Should you need any assistance in future please do not hesitate to ask.
We hope to have you shop with us again soon.
Kind Regards
Liz
Amazing service
More amazing service from Oak Furniture King. I can’t recommend them enough. I will be back for more purchases soon.THANK YOU SO MUCH
August 28, 2023
Reply from Oak Furniture King
Hi Jennifer,
Thank you much for your 5* review, it is really appreciated.
If there is anything more we can do for you please let us know.
Kind Regards
Helen
Customer Service Team
Delivered within seven days no problems…
Delivered within seven days no problems very happy
August 27, 2023
Reply from Oak Furniture King
Hello Denise!
Thank you so much for your 5* review
We are really pleased to hear that you are happy with your purchase and the service received.
We hope to have you shop with us again soon.
Kind Regards
Helen
Customer Services
Very happy with purchase of dining…
Very happy with purchase of dining table and 6 chairs which are as described on the website.
August 22, 2023
Reply from Oak Furniture King
Hi Ian!
Thank you very much for your 5* review.
We are delighted to hear that you are happy with your purchase.
We hope to have you shop with us again soon.
Kind Regards
Helen
Customer Services
Lovely garden furniture
August 13, 2023
Reply from Oak Furniture King
Hi Louise,
Thank you so much for your kind words, I'm so glad your happy with your items.
If there is anything more we can do for you please let me know.
Customer Service Team
Liz Smith
Excellent quality and service
Great value for real oak furniture. Ordered Saturday evening, dispatched Monday, I asked if delivery could be changed to the 2 person service as the dining table is very heavy and this was no problem at all. Delivered Thursday. Delighted with the table and chairs. Excellent service.
August 18, 2023
Reply from Oak Furniture King
Hi!
Thank you so much for your 5* review and for taking the time to share your experience with us.
I am very pleased to hear that you are happy with your furniture
If you have any questions or queries regarding the item in the future or you are looking at other products, please feel free to contact us directly and we will be happy to help.
Thank you once again
Kind Regards
Helen
Customer Services
Very happy with my garden furniture
Very happy with my garden furniture! Very quick delivery. Excellent service. Thank you!
August 12, 2023
Reply from Oak Furniture King
Hi Gillian,
Thank you so much for your kind words.
We are really pleased to hear that you are happy with your purchase.
Should you need any assistance in future please do not hesitate to ask.
We hope to have you shop with us again soon.
Kind Regards
Liz Smith
Customer Services
Superb Service
Superb Service. Customer Service was excellent, very efficient and helpful. Product is excellent value for money, arrived very well packaged and the delivery guys were fantastic (Next Day Delivery too). Thank you for an excellent customer experience. I shall certain be back.
July 25, 2023
Reply from Oak Furniture King
Hello Adam,
Thank you so much for your 5* review, it is really appreciated.
If there is anything more we can do for you please let us know.
Kind Regards
Liz Smith
Customer Service Team
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