I really can't fault this company, from ordering to delivery...The beautiful table that arrived was so easy to assemble, looks absolutely stunning at such a great price. The office ladies Helen & Liz... See more
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Review summary
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Saw the tables of a couple different websites and Oak Furniture King was the cheapest and had the cheapest delivery cost. Wasn't in a rush so just took standard delivery and the speed at which the ord... See more
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Emailed company to see if it was possible to get a replacement cover for a garden set I have had for some time now .A very quick response was received and Staff were very helpful and even helped me... See more
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I recently purchased a dining table and chairs from Oak Furniture King and I’m very pleased with the service. Delivery was fast, and I was kept updated throughout, including clear communication... See more
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Company details
Information provided by various external sources
At Oak Furniture King we offer an extensive range of high quality solid hardwood furniture in a variety of styles and finishes to suit any type of home. From solid oak dining sets to rustic oak bedroom furniture we offer the UKs most sought after and current ranges at unbeatable prices. Our large distribution centre located in Birmingham holds thousands of pieces of hardwood furniture in stock at any one time. This ensures that your furniture can be dispatched within days of ordering. Please submit your queries to: Sales: customerservices@oakfurnitureking.co.uk Telephone: 0121 667 2175 Lines are open Monday to Friday from 9.00am to 5.00pm (GMT) (Exc. Christmas Day and Boxing Day) Post: ALM Distribution 10 Dudley Road, Oldbury, West Midlands B69 3DN
Contact info
10 Dudley Road, B69 3DN, Oldbury, United Kingdom
- 0121 552 0331
- customerservices@oakfurnitureking.co.uk
- oakfurnitureking.co.uk
4.7
Excellent
2K reviews
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Replied to 100% of negative reviews
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Fantastic service & item
July 23, 2023
Reply from Oak Furniture King
Hi Gillian!
Thank you so much for your 5* review.
We are really pleased to hear that you are happy with your purchase.
We hope to have you shop with us again soon.
Kind Regards
Helen
Customer Services
Excellent customer service and great price
Despite an issue with a part, I would very happily recommend Oak Furniture King and order from them again. We initially ordered an item and then changed our mind. Emailed asking if it was possible to change, and recied a call soon after from a lovely lady (Helen B I think?) who happily did this for us and took payment over the phone for the additional cost. The item was dispatched when they said it would be, and delivered when they said it would be.
Boxes were a bit battered, with a few small marks on the furtniture, but it's rattan and nothing major so we were fine with that. Unfortunately, one table leg was the wrong size. We contacted them, advising that we had wanted the table for a party in two days. Their customer service (Liz Smith) was brilliant, immediately dispatching the replacement on an overtnight delivery service. Unfortunately, the courier then had an issue and didnt deliver. Once again, the Customer Service team were amazing and made sure it was delivered the following day, even calling the courier and us on the day to make sure we got it before midday. (If you're reading this Liz Smith - THANK YOU! Various issues, none of which were your fault, but all of which you resolved brilliantly, we're very grateful)
We love our furtniture, it looks great quality, and the price was very competitive. To add to that, the customer service was 'wow factor' level. Well done to Oak Furniture King, it's refreshing to deal with such friendly, helpful people.
June 19, 2023
Reply from Oak Furniture King
Hi Dee!
Thank you so much for your 5* review and your kind words.
I am pleased to hear that you are happy with both our service as well your order, I have passed your feedback onto my colleague and the rest of the team.
If you have any questions or queries regarding them in the future or you are looking at other products, please feel free to contact us directly and we will be happy to help.
Kind Regards
Liz
Customer Services
Great stuff and customer service
Lovely glass tables and great customer service, prompt response and very helpful with delivery. Will definitely purchase from them again!
July 19, 2023
Reply from Oak Furniture King
Hello Dave,
Thank you so much for your 5* review, it is really appreciated.
If there is anything more we can do for you please let us know.
Kind Regards
Liz Smith
Customer Service Team
Highly recommended!!!
From the time of ordering through to the delivery, Oak Furniture King were totally professional, courteous and informative. The product itself, a glass and polished steel coffee table, is amazing and did not disappoint, as some photographs tend to beef up their product, it sits proudly in my living room, holding pride of place. I thoroughly recommend this company, they will not let you down!!!
July 10, 2023
Reply from Oak Furniture King
Hi!
Thank you so much for your kind words and 5* review.
We are really pleased to hear that you are happy with your purchase.
Should you need any assistance in future please do not hesitate to ask.
We hope to have you shop with us again soon.
Kind Regards
Liz Smith
customer Service Team
An excellent experience all round
Every part of our experience with this company has been excellent, from the fine quality of the furniture to the very fast delivery. The test of good customer service is often the attitude of staff & the action taken when things go wrong. When one of our items arrived damaged there was swift & apologetic communication, & very quickly the item was replaced. I would have no reservations about purchasing from this company in future, & thanks go to Liz Smith on the customer services team for her kind emails & efficiency in sorting us out.
July 24, 2023
Unprompted review
Reply from Oak Furniture King
Hi Sue!
Thank you so much for your 5* review and your kind words.
We are really pleased to hear that you are happy with your purchase and the service received.
We hope to have you shop with us again soon.
Kind Regards
Helen
Customer Services
Oslo Oak Dining Table
Good experience of ordering from Oak Furniture King for the first time. Kept informed of progress of order and the delivery was great. The delivery men brought the table into the kitchen, helped us to unpack it and took a photo of the table. However, we have noticed a couple of marks on the table top, so it’s not 100 per cent perfect, but as it’s our kitchen table, we’ve accepted the marks, as no doubt it will acquire a few more in its lifetime. The overall quality of the table is great, good solid oak.
June 30, 2023
Reply from Oak Furniture King
Hi!
Thank you for the 5* review.
We're really pleased to hear that you are happy with your order.
If you have any questions or queries or you are looking at other products in the future, please feel free to contact us and we will be happy to help.
Kind Regards
Liz
Customer Services
Excellent communication
Excellent communication
Great quality dining set, well wrapped good delivery service
June 22, 2023
Reply from Oak Furniture King
Hi !
Thank you so much for your kind words and 5* review.
We are so pleased to hear that you are happy with your purchase.
Should you need any assistance in future please do not hesitate to ask.
We hope to have you shop with us again soon.
Kind Regards
Liz
Customer Services
I as really impressed with the quality…
I as really impressed with the quality and design of the garden furniture, perfect for our summer outdoor space.
June 25, 2023
Reply from Oak Furniture King
Hi Kate!
Thank you so much for your 5* review.
We are really pleased to hear that you are happy with your purchase.
We hope to have you shop with us again soon.
Kind Regards
Helen
Customer Services
No problems at all
No problems at all
Furniture arrived by courier who were very good
Very pleased with the chairs
Courier company brilliant
Phoned to book the day of delivery
Arrived well packaged
June 25, 2023
Reply from Oak Furniture King
Hi Glynis!
Thank you so much for your 5* review and your kind words.
We are really pleased to hear that you are happy with your purchase.
We hope to have you shop with us again soon.
Kind Regards
Helen
Customer Services
Was looking for a particular size and…
Was looking for a particular size and style of an oak dining table and thought this company offered just what we wanted at a decent price. Free delivery to your door and delivery in less than a week swung it for me. Table arrived by courier on a pallet and we had to attach the kegs, which was straightforward. Good communication about our order’s progress and delighted with our table which is really solid and looks great.
June 18, 2023
Reply from Oak Furniture King
Hello John,
Thank you so much for your 5* review and for taking the time to share your experience with us, I am pleased to hear that you are happy with both our service and with your furniture
If you have any questions or queries in the future or you are looking at other products, please feel free to contact us and we will be happy to help.
Kind Regards
Helen
Customer Services
Quick delivery and great communication
Quick delivery and great communication. Responded to my email question and able to sort out my query within an hour (despite being outside office hours). Wish all companies were this responsive!
June 14, 2023
Reply from Oak Furniture King
Hello There !
Thank you so much for your kind words and 5* review.
We are so pleased to hear that you are happy with your purchase and the service received.
Should you need any assistance in future please do not hesitate to ask.
We hope to have you shop with us again soon.
Kind Regards
Helen
Customer Services
Very pleased with the quality of the…
Very pleased with the quality of the table ordered. Quick delivery, and customer services were very helpful when I had a question about assembly.
June 12, 2023
Reply from Oak Furniture King
Hi Louise
Thank you so much for your kind words and 5* review
We are really glad to hear we were able to assist you with assembly and that you are enjoying your purchase.
If you need any further help or are looking at other products please do not hesitate to reach out.
We hope to have you shop with us again soon
Kind regards
Helen
Customer Services
Fabulous firm to deal with
Fabulous firm to deal with. Amazing furniture and very professional people. Quick delivery and kept up to date with the whole process. Definitely recommend.
May 31, 2023
Reply from Oak Furniture King
Hi Caroline!
Thank you for the amazing review.
We're pleased to hear that you are happy with your order.
If you have any questions or queries or you are looking at other products in the future, please feel free to contact us and we will be happy to help.
Kind Regards
Helen
Customer Services
I ordered a Beautiful garden set
I ordered a Beautiful garden set. Had to pay extra to get it shipped to the North of Ireland from the Uk ????. However I am delighted with the Delivery service and product. Highly recommended. Róisín x
June 5, 2023
Reply from Oak Furniture King
Hi Róisín
Thank you for your feedback, I am delighted to hear that you are happy with your furniture
Unfortunately, like many others we use external carriers and are at the mercy of them arranging and completing deliveries, in this instance the additional charge is because the postcode area you live in is one that the carriers would consider a remote area, we have no control over their delivery parameters.
We do make our customers aware of this possibility on our website and it is stated within the delivery information section of the website that if you are unsure of whether or not we can deliver to your area please contact our customer service team before placing your order online.
Once again thank you for your kind words and 5* review
Should you need any assistance in future please do not hesitate to ask.
We hope to have you shop with us again soon.
Kind Regards
Helen
Customer Services
Good company to deal with
Ordered a rattan dining set,, Oak furniture King kept us informed of delivery and were very helpful when we phoned for clarification.
The set is good quality and arrived much earlier than originally advised.
Would recommend OFK for price, quality and customer service
May 20, 2023
Reply from Oak Furniture King
Hi Sara!
Thank you for the amazing review.
We're pleased to hear that you are happy with your order.
If you have any questions or queries or you are looking at other products in the future, please feel free to contact us and we will be happy to help.
Kind Regards
Liz
Customers Services Team
Really happy with the deal I got on my…
Really happy with the deal I got on my chairs, which were delivered promptly. Thank you
May 15, 2023
Reply from Oak Furniture King
Hi Brian!
Thank you so much for your kind words and 5* review.
We are so pleased to hear that you are happy with your purchase.
Should you need any assistance in future please do not hesitate to ask.
We hope to have you shop with us again soon.
Kind Regards
Helen
Customer Services
Had to chase around delivery as the…
Had to chase around delivery as the company who was doing it did not contact us. Would be nice if the extension was attached rather then manually stored underneath.
May 7, 2023
Reply from Oak Furniture King
Hi Andrew
Thank you for your review, we are pleased to hear that you are happy with your purchase.
Seattle Dining Tables extension piece does store underneath the table when not in use and can be easily accessed when required.
Should you need any assistance in future please do not hesitate to ask.
We hope to have you shop with us again soon.
Kind Regards
Liz
Customer Service Team
can't fault the item or the service.
Item was perfect.
Delivery was very fast by two polite guys. They bought the item into the house and placed it where we asked with no fuss at all.
May 11, 2023
Reply from Oak Furniture King
Hello Scott
Thank you so much for your 5* review and for taking the time to share your experience with us.
I am pleased to hear that you are happy with your order and I have passed your feedback onto our delivery colleagues.
If you have any questions or queries regarding them in the future or you are looking at other products, please feel free to contact us directly and we will be happy to help.
Kind Regards
Helen
Customer Services
Delivered on time ,removed pallet…
Delivered on time ,removed pallet ,cardboard recycled , wife happy.regards Christine.
April 26, 2023
Reply from Oak Furniture King
Hi !
Thank you for the review and wonderful feedback- we are delighted to hear you are happy with your purchase.
We hope to have you shop with us again soon.
Many Thanks
Liz
Customer Service Team
Absolutely beautiful table delivery…
Absolutely beautiful table delivery driver was very helpful we both managed to get it into my home very pleasant. Table looks stunning was wrapped well even better than I expected.
April 16, 2023
Reply from Oak Furniture King
Hello Sharon,
Thank you so much for your 5* review, it is really appreciated.
If there is anything more we can do for you please let us know.
Kind Regards
Liz Smith
Customer Service Team
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