Oats & Rice Reviews 77

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 30 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products, highlighting their beautiful designs, luxurious softness, and high quality. Many people are thrilled with their purchases, often buying multiple items due to their satisfaction. The delivery service is frequently mentioned as fast and efficient, with customers appreciating the prompt arrival and excellent communication regarding status updates. Reviewers also commend the thoughtful and beautiful packaging, often noting the attention to detail. However, some customers were unsure about the color of their items upon arrival, leading to returns in some cases. A few other people also felt that despite the good quality, the material was slightly itchy or questioned if it was genuine cashmere.

What people talk about most

Product

Reviewers mention positive feedback about product quality, with many describing items as beautiful, soft, and... See more

Quality

Users describe positive interactions with quality, consistently praising the beautiful, soft, and luxurious... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting prompt and speedy... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had purchased a scarf in a boutique and loved it so I looked up the website. I ordered two more shawls, in different colors. They arrived very quickly, I receive multiple status updates to inform me... See more

Rated 5 out of 5 stars

Very happy with the product. I have bought three of the cashmere scarves. The first two I bought at the Spirit of Christmas Fair last year - one for me and one for a friend.I decided to treat myself t... See more

Company replied

Rated 5 out of 5 stars

I have made 2 purchases from this company. Fabulous soft quality cashmere. Lovely beautiful designs. I bought the sailor rib neck scarf, perfect length for single wrap around the neck once or twice wi... See more

Rated 5 out of 5 stars

Unfortunately the colour of the cashmere hood was not the shade I was looking for so had to return. Other than that, it was of good quality. The seamless return and prompt refund did not disappoint so... See more


Company details

  1. Fashion Accessories Store

Written by the company

Remarkable scarves and other fashion accessories made from the softest cashmere.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

77 reviews

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Asks customers to review

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How this company uses Trustpilot

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Rated 5 out of 5 stars

Lovely Quality Cashmere

The items were received very promptly and were beautifully packaged. Great attention to detail. I was kept informed of the delivery status. This was a gift, which was very much appreciated. I will be ordering again.

November 18, 2025
Rated 5 out of 5 stars

Great service

Beautiful item from Oats & Rice. Such a great service, arrived within 48hrs packaged in lovely recyclable materials.

December 31, 2025
Rated 5 out of 5 stars

Perfect 10!

Everything was as expected and more. The scarf is beautiful. Comms excellent. The way the piece was thoughtfully and ecologically packaged was the icing on the cake.

November 28, 2025
Rated 5 out of 5 stars

I have made 2 purchases from this…

I have made 2 purchases from this company. Fabulous soft quality cashmere. Lovely beautiful designs. I bought the sailor rib neck scarf, perfect length for single wrap around the neck once or twice with out heaps of bulk. Navy & mulberry. I’m wearing them a lot. I’m very nicely packaged great present for someone else or yourself.

November 23, 2025
Rated 5 out of 5 stars

Happy to recommend Oats & Rice

Unfortunately the colour of the cashmere hood was not the shade I was looking for so had to return. Other than that, it was of good quality. The seamless return and prompt refund did not disappoint so I am happy to recommend this company.

November 19, 2025
Rated 5 out of 5 stars

Very happy with the product

Very happy with the product. I have bought three of the cashmere scarves. The first two I bought at the Spirit of Christmas Fair last year - one for me and one for a friend.I decided to treat myself to another one and I I bought that online a couple of weeks ago. I was unsure of the colour when it arrived and initially got a bit confused about the returns process but this was soon sorted out by the company and all is well. These are lovely scarves - highly recommended.

November 13, 2025
Oats & Rice logo

Reply from Oats & Rice

Hi Lynda. You don't have to return it to Poland at all; Our warehouse is located in the UK. I think there is a misunderstanding. I will reach out to you and arrange the collection.

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