Thankyou Carrie, you went above & beyond. Due to us having to cancel this cruise, thinking I'd be unable to travel again so quickly, when we found we could travel, we rebooked. We'd forgotten that w... See more
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Review summary
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We have been booking our cruises with Ocean World Travel since 2003, our very first cruise. They are a fabulous team offering expert help and advice and provide excellent customer service. Very e... See more
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Booked a cruise earlier this year via Carrie at Ocean World Travel which we are going on in May this year. Excellent service from Carrie then, so no hesitation in contacting Carrie again to assist wi... See more
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Family NL Cruise to celebrate my 90th Birthday The initial enquiry was dealt with fully and efficiently. The cabins required were located and booked. Payment was explained clearly. Receipt of d... See more
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Company details
Written by the company
Ocean World Travel – Your Gateway to Unforgettable Cruises & Holidays For three decades, Ocean World Travel has been one of the UK’s leading cruise specialists, offering exceptional service and expertise to travellers seeking luxury and adventure at sea. While we are passionate about cruises, our expertise extends beyond the ocean—we provide a wide range of travel options to suit every dream getaway. In the summer of 2017, we expanded our services by opening our first retail travel shop in Chandler’s Ford, Hampshire, allowing us to connect with customers in person while continuing to offer seamless booking experiences online and over the phone. As an independent, family-run agency, we take pride in our personalized approach, leveraging our trusted industry connections to secure the best prices for your next holiday. Who We Are Founded in the mid-90s, Ocean World Travel has remained true to its core values of quality, customer care, and expert guidance. Our dedicated team goes the extra mile to create unforgettable travel experiences, ensuring every detail is taken care of. Whether you're looking for a luxury cruise, a tailor-made holiday, or expert travel advice, we are here to make your journey as seamless and memorable as possible. You can book with us over the phone or online, but if you prefer a more personal touch, visit our shop in Chandler’s Ford—conveniently located near Southampton and Winchester—where our expert team is ready to assist you. Our History Ocean World Travel was founded in 1995 by Michele Dance, who brought years of experience from managing a high street travel agency. What started as a small business quickly gained recognition in the cruise industry, working with esteemed cruise lines such as Fred Olsen, P&O Cruises, Cunard, Royal Caribbean International, and Celebrity Cruises. After 20 years of success as a cruise call center, we expanded to offer a full range of travel services, culminating in the launch of our Chandler’s Ford shop. In 2020, we proudly celebrated our 25th anniversary, marking a legacy of excellence in travel. Today, our hand-picked team continues to embody the same values of warm, friendly service and expert advice that have been at the heart of Ocean World Travel since the beginning. Why We Care A lot has changed over the years, but our commitment to providing the best prices and the highest level of service has never wavered. We don’t just book holidays—we create extraordinary journeys. From selecting the perfect cruise or holiday package to arranging excursions and special touches, we ensure your experience is nothing short of spectacular. At Ocean World Travel, we believe that travel should be effortless and exciting. You’re never more than a phone call or a click away from our friendly team, ready to turn your travel dreams into reality. Let us take care of the details, so you can focus on making memories that last a lifetime.
As a thank you for booking with us
Free champagne & chocolates
Enjoy a complimentary bottle of champagne and chocolates when you set sail from Southampton on most cruise lines. It's our way of adding a touch of luxury to your journey, ensuring you begin your voyage in style. Relax, unwind, and toast to unforgettable experiences as you embark on your dream cruise with Ocean World Travel.
Contact info
132 Winchester Road, SO53 2DS, Chandler's Ford, United Kingdom
- 02380714790
- sales@oceanworldtravel.com
- oceanworldtravel.com
4.9
Excellent
524 reviews
Replied to 100% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
10/10 booking experience
10/10 for the excellent communication, speed and ease of booking. Such a pleasure dealing with Emily, made it so easy to book my next cruise - will definitely look here first for any future bookings
March 12, 2026
Reply from Ocean World Travel
Thank you for your fantastic review!
We’re delighted to hear you had a 10/10 booking experience and that Emily made the process so smooth and straightforward for you. Great communication and making booking easy are exactly what we aim for, so it’s wonderful to know Emily delivered such a positive experience.
Thank you for choosing Ocean World Travel, and we look forward to helping you plan many more cruises in the future.
Carrie went out of her way to help…
Carrie went out of her way to help organise a cruise for 10 people. I have introduced 9 people to Ocean World travel now. Nothing is too much trouble
I would highly recommend them
Sue
February 27, 2026
Unprompted review
Reply from Ocean World Travel
Thank you so much for your lovely review, Sue. We’re delighted to hear that Carrie was able to help organise your cruise for the group and make everything run smoothly. It really means a lot to us that you’ve introduced so many friends to Ocean World Travel – your recommendation is greatly appreciated. We hope you all have a fantastic cruise together and look forward to helping you again in the future! 🚢
Easy booking
I found it easy booking by chat on line. I don't particularly like talking on the phone as I always forget to ask questions. They were all promptly answered.
March 10, 2026
Reply from Ocean World Travel
Thank you for your lovely review. We’re really pleased to hear that you found booking through our online chat easy and convenient. It’s great to know your questions were answered promptly, and we’re always here to help in whatever way works best for you. We hope you have a fantastic cruise and look forward to assisting you again in the future! 🚢
For cruises, simply the best
I got an email from Ocean World Travel with an offer from Windstar, so I rang to enquire. Because I now have to travel solo after my wife died, I thought the single price would be off the scale, but the phone call was worthwhile - it wasn't, and I got a better cabin that the headline price in the offer for only a little more. All sorted without further input from me, and the cruise is now in the diary. Something else to look forward to! Thanks yet again, folks!
March 9, 2026
Reply from Ocean World Travel
Thank you so much for your kind review. We’re really pleased we could help find you a great solo option and secure a lovely cabin for your Windstar cruise. It’s wonderful to hear you now have something special to look forward to. Thanks again for choosing Ocean World Travel and we wish you a fantastic trip! 🚢
very helpful very good service
March 8, 2026
Reply from Ocean World Travel
Thankyou for your positive feedback!
Efficient and helpful
Ryan was very helpful and efficient at getting us exactly what we wanted.
March 4, 2026
Reply from Ocean World Travel
We’re delighted to hear that Ryan was able to help you find exactly what you were looking for. Providing helpful, efficient service is something we always strive for, and it’s wonderful to know Ryan delivered that for you.
We really appreciate you taking the time to share your feedback and look forward to helping you plan your next holiday.
Emily was very friendly and efficiently…
Emily was very friendly and efficiently dealt with our booking. Going the extra mile by thoughtfully advising the cruise company of our special wedding anniversary so we can enjoy some special little extras to celebrate.
February 18, 2026
Reply from Ocean World Travel
Thank you so much for your wonderful review.
We’re absolutely delighted to hear that Emily looked after your booking so efficiently and made your wedding anniversary celebration extra special. She truly cares about creating memorable experiences for our customers, and it’s lovely to know her thoughtful touch made a difference.
Celebrating such an important milestone on a cruise is incredibly special, and we’re so pleased we could play a small part in making it even more memorable for you.
Wishing you both a fantastic anniversary and an unforgettable time at sea!
Warm regards,
The Ocean World Travel Team
Fred Olsen cruise
I’ve booked again with OWT as I find them very friendly and efficient. Ryan answered all my questions, contacted Fred Olsen also. We are looking forward to our next (fly) cruise.
February 27, 2026
Reply from Ocean World Travel
Thank you so much for your lovely review.
We’re delighted to hear that you found our team friendly and efficient. Ryan will be especially pleased to know he was able to answer all your questions and liaise directly with Fred. Olsen to make everything clear and straightforward for you.
We hope you have a fantastic fly cruise and a wonderful time on board!
Kind regards,
The Ocean World Travel Team
Reply from Ocean World Travel
Thank you for your kind feedback!
We’re thrilled you experienced excellent service from our team. Your support means a lot to us, and we look forward to assisting you again soon.
Best regards,
Ocean World Travel team
Great company for cruising
Have booked with ocean world before as usual they have been very helpful and always very friendly a great company.
Pauline Conoley
February 28, 2026
Reply from Ocean World Travel
Hi Pauline,
Thank you so much for your lovely review and for booking with us again. We’re so pleased to hear you’ve found our team helpful and friendly - that’s always our goal.
We really appreciate your continued support and look forward to helping with your next cruise! 🚢
Reply from Ocean World Travel
Hi,
Thank you for your kind review! We’re so pleased to hear you found our team friendly and helpful - that’s exactly the service we aim to provide.
We hope to assist you again soon with another fantastic cruise! 🚢
Reply from Ocean World Travel
Hi,
Thank you so much for your lovely feedback. We’re delighted to hear you found our team helpful and patient - we always want our customers to feel fully supported when planning their cruise.
We really appreciate your review and hope to help you again soon! 🚢
Islands and France aug cruise
I have used this company before and received very good service the reps i spoke to came across as being very efficient and this time was just as good, Ryan advised me on several points and enquired with Fred Olsen about one point and came back with a answer within in 15 minutes,
February 27, 2026
Reply from Ocean World Travel
Thank you for your lovely review and for choosing us again. We’re so pleased that Ryan was able to provide clear advice and quickly get the answers you needed from Fred. Olsen. Our team always aims to make the process smooth and stress-free, so your feedback means a great deal. Wishing you a wonderful Islands and France cruise this August - we’ll be here whenever you need us.
Complicated problem and Kerry worked…
Complicated problem and Kerry worked hard to find solutions for us.
February 27, 2026
Reply from Ocean World Travel
Thank you so much for your kind words. We’re delighted to hear that Kerry was able to support you through a complicated situation and work hard to find the right solutions. We truly appreciate you taking the time to share your experience and will be sure to pass your feedback on to her.
Ocean World Travel - my experience.
The people are so friendly and helpful that I wouldn't think of looking anywhere else. They are a pleasure to deal with.
February 27, 2026
Reply from Ocean World Travel
Thank you so much for your kind words.
We’re delighted to hear that you find our team friendly and helpful - that’s exactly the experience we aim to provide. It’s a real pleasure to assist you, and we truly appreciate your loyalty and support.
The Ocean World Travel Team
First Class Company. Highly recommended.
Dealing with this family run Company is a joy. The friendly staff seem to stay forever meaning that we are always looked after by someone we know and have 100% confidence in.
February 25, 2026
Reply from Ocean World Travel
Thank you so much for your lovely review.
We’re so pleased you value our personal, family-run approach and the consistency of our team. It means a great deal that you feel confident and well looked after.
We look forward to planning your next trip!
The Ocean World Travel Team
Ryan Young was extremely helpful and…
Ryan Young was extremely helpful and provided information very quickly. We will recommend him to friends.
February 24, 2026
Reply from Ocean World Travel
Thank you for your kind feedback! We’re so pleased Ryan was able to help quickly and efficiently. We truly appreciate your recommendation!
Excellent Service - efficient and friendly
Always very helpful and can answer enquiries quickly and helpfully. Smooth booking process. I've used Ocean World Travel many times and always had a great experience.
February 24, 2026
Reply from Ocean World Travel
Thank you for your continued support! We’re so pleased to hear you’ve consistently had great experiences with us and that our team has been able to assist you quickly and smoothly each time. We truly appreciate your loyalty and look forward to helping you plan many more trips in the future!
Very helpful
Very helpful, Emily answered all the questions I asked. Very polite.She also suggested the best cabins for us which was really nice.
February 21, 2026
Reply from Ocean World Travel
Thank you for your lovely feedback! We’re so pleased Emily was able to answer all your questions and help you choose the perfect cabin. We’ll be sure to pass on your kind words to her.
Always so helpful and accommodating no…
Always so helpful and accommodating no matter who you speak to. Thank you 😊
February 19, 2026
Reply from Ocean World Travel
Thank you so much for your kind words! We’re delighted to hear our team is always helpful and accommodating. We really appreciate your support.
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