Office Resale Reviews 

749
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 71 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and friendly demeanor, often going above and beyond to ensure a smooth and efficient service. Many are particularly impressed with the product quality, frequently describing refurbished items as being like new, providing great comfort and support. The delivery experience also receives high praise, with customers noting timely arrivals, clear communication, and live tracking. Drivers are consistently described as friendly, polite, and helpful, often going the extra mile to ensure items are delivered with care and placed correctly. Overall, people expressed high satisfaction and would consider using the company again for their excellent value.

What people talk about most

Staff

Customers had positive experiences with staff, frequently praising their professionalism, friendliness, and... See more

Delivery service

Users describe positive interactions with delivery service, highlighting the efficiency and speed of... See more

Product

People report positive experiences with products, consistently highlighting their great condition and... See more

Service

Reviewers highlight positive aspects of service, consistently praising the excellent, fast, and efficient... See more

Quality

Customers consistently note positive experiences with quality, often describing products as being in great... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Had an issue with an arm piece for a chair we ordered months previously so contacted Office Resale. Quick response to our request and we received a replacement part the very next day! Excellent serv... See more

Company replied

Rated 5 out of 5 stars

I enquired this week about some new office chairs for the office in our dealership & Ryan kindly helped with all enquiries. Ryan was very helpful & professional and has kindly booked for delivery Frid... See more

Company replied

Rated 5 out of 5 stars

Very polite and friendly service - not only delivered the parcel with care but also helped us dispose the broken item we were replacing. Highly recommended!

Company replied

Rated 5 out of 5 stars

My second purchase from office resale and they were consistent in their excellence. Another refurbished item that arrived swiftly and was as if brand new. I'm a very happy customer.


Company details

  1. Used Office Furniture Store
  2. Computer Desk Store
  3. Office Equipment Rental
  4. Office Equipment Supplier
  5. Office Furniture Store
  6. Office Refurbishment Service

Written by the company

As one of the UK’s top used office furniture retailers, we offer a full range of quality products from task chairs, desks and office storage to meeting room, reception and break-out furniture.


Contact info

4.8

Excellent

TrustScore 5 out of 5

749 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

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4.8

All reviews

(749)

66 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Misleading info on delivery

Misleading info on delivery, on the website it says free delivery, when you call them they charge £45+ vat.
Not recommend!! Dishonest!!

October 25, 2024
Unprompted review
Office Resale logo

Reply from Office Resale

Thank you for your feedback. We apologise for any confusion regarding our delivery policy. We strive for transparency and would like to clarify this issue. Please contact our customer service team - 0208 976 2080 . Your satisfaction is important to us and we hope to resolve this for you.

Rated 5 out of 5 stars

Logic 400 chair

Logic 400 chair. Product at best price I've found. Delivered on time, tracked, within 4 days and regular order updates. Fully working, light visible wear on the frame, perfect fabric inc headrest. Above expectations. This is a professional outfit and I'd highly recommend. Thankyou

September 13, 2024
Unprompted review
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Reply from Office Resale

Thank you so much for your leaving Office Resale a fantastic review. We're thrilled to hear that the chair exceeded your expectations. Your recommendation means a lot to us, and we hope to work with you again in the future :-)

Rated 5 out of 5 stars

Highly recommended - speak to OfficeResale first if you want to buy office furniture, you won't be disappointed!

I needed to buy a new chair for my home office and, after seeing how much high end chairs are (£1,000 plus) I decided to see if I could find a company who did high end refurbished chairs and I did. All I can say is that I had an amazing experience from start to finish and what an amazing chair was delivered to me yesterday at an amazing price - yes lots of amazings.

I certainly hit the jackpot when I found Office Resale, also listed under Crown Workspace Ardra Road,N9 _ I have put a review on both companies.

I phoned and my call was promptly returned by Chris Dumoulin who arranged for me to meet him at their warehouse. What an incredible operation they have, not only fantastic prices but also highly sustainable which is a great selling point for any company.

I think Chris mentioned they have over 2,000 chairs in stock and they refurb to order. Whether you are looking to buy for yourself or for an office refit this is certainly the place the go in the first instance. They also make furniture, desks and have an a department that deals with refurbished IT equipment.

After sitting on several chairs I found exactly what I wanted, an Allsteel Acuity Task chair which I am now sitting on. Chris was incredibly knowlegable, took his time going through everything and didn't rush me despite the fact I was only buying one chair. I used to run a European Sales Team and Chris's customer service skills are second to none.

Their communication regarding delivery was exceptional, date/time updated regularly so I knew exactly when the chair would be delivered and they were bang on time.

Thank you all at Officeresale/Crown Workspace so much - I have already recommended you to a few of my friends!

Highly recommended.

September 2, 2024
Unprompted review
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Reply from Office Resale

Thank you so much for your wonderful review! We're thrilled to hear that you had an amazing experience with Office Resale. It's fantastic to hear that Chris helped you to find your perfect chair.

We appreciate your recommendation. Please get in touch with either Chris or the Office Resale team if we can help with anything else :-)

Rated 5 out of 5 stars

Super helpful!

Great experience with my delivery from Junior at Office Resale! Junior was very kind and helped bring my delivery straight to the right room. Thanks!

April 29, 2024
Unprompted review
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Reply from Office Resale

Thank you for the review. We are pleased you are happy with the service you received.
:-)

Rated 1 out of 5 stars

Ordered and paid for an item

Ordered and paid for an item, called to confirm delivery three days in and was told it would be going out for delivery next day, only to receive an email next day saying sorry this item is out of stock! I then check website later in the day to see the item is again listed for sale. Absolute shambles of a company!

April 5, 2024
Unprompted review
Office Resale logo

Reply from Office Resale

We sincerely apologize for the inconvenience you’ve encountered. Regrettably, our stock management system for our IT is currently experiencing technical difficulties. We are actively working to address this issue promptly and prevent any recurrence in the future.
Should you require further assistance, please do not hesitate to reach out to our office. We appreciate your patience and understanding.

Rated 5 out of 5 stars

Happy

Chairs look great and the delivery man was very helpful.

March 15, 2024
Unprompted review
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Reply from Office Resale

Thank you for the review. Please get in touch if we can help with anything else :-)

Rated 5 out of 5 stars

Great order & delivery experience

The item I purchased arrived in perfect condition and very quickly., The delivery driver, Junior, was a delight - he communicated promptly, and kindly offered to carry the package up a narrow flight of stairs as it was rather big and heavy. No complaints, would highly recommend this company!

March 15, 2024
Unprompted review
Office Resale logo

Reply from Office Resale

Thank you so much for the review. We hope to work with you again soon :-)

Rated 5 out of 5 stars

Junior was exceptional

Junior was so helpful - we need more people like him in this world!

March 15, 2024
Unprompted review
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Reply from Office Resale

Thank you for a lovely review, we will pass this on to Junior :-)

Rated 5 out of 5 stars

Great delivery today

Great delivery today. On time, friendly, professional. Chair is in good condition (refurbished).

March 14, 2024
Unprompted review
Office Resale logo

Reply from Office Resale

Thank you for your review. We hope to work with you again :-)

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. Ensured that we got the item that we had ordered on the day that we ordered. It. Went above and beyond

March 6, 2024
Unprompted review
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Reply from Office Resale

Thank you for leaving a 5* review. Please get in touch if there is anything else we can help with :-)

Rated 5 out of 5 stars

Good quality products

March 6, 2024
Unprompted review
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Reply from Office Resale

Thank you for the review. Please get in touch if there is anything else we can help with!

Rated 5 out of 5 stars

Delivery was quick and easy

Delivery was quick and easy. Delivery driver Junior was polite and ordered straight to our door.

March 6, 2024
Unprompted review
Office Resale logo

Reply from Office Resale

Thank you for your review, we are pleased to hear that you are happy with the service you received. Please get in touch if there is anything else we can help with.

Rated 5 out of 5 stars

Excellent. No complaints

Junior and Darnell were very professional, polite and courteous.

They had excellent communication skills and customer service skills.

March 1, 2024
Unprompted review
Office Resale logo

Reply from Office Resale

Thank you for you review. Please get in touch if we can help with anything else :-)

Rated 5 out of 5 stars

Great monitor deal!

Great monitor deal!
Nothing but good things to say about these guys.
Supplied me with a great monitor that was like new - and since I already had a stand, gave me the option of just having the screen on its own, a bit cheaper. Brilliant idea!
They came into their own though when realising they'd accidentally supplied me with the wrong cable, shipped another within 24hrs with an apology.
I received a good product AND great customer service.

January 8, 2024
Unprompted review
Office Resale logo

Reply from Office Resale

Thank you for your review. We are pleased to hear that you are happy with your order and the service you received. We hope to work with you again!

Rated 5 out of 5 stars

Great customer service,good delivery…

Great customer service,good delivery time, was able to track the delivery and call the driver, delivery guys were very helpful and friendly, thanks Juniour and Gavin.
Would order from this company again

February 29, 2024
Unprompted review
Office Resale logo

Reply from Office Resale

Thank you for your review. We are pleased you are happy with the service you received. If there is anything else we can help with, please get in touch.

Rated 5 out of 5 stars

Great service and customer care

Bought 2 Grade B monitors and I can't fault the service.
Unfortunately one monitor came with a line of faulty pixels but they arranged collection for the next day and the replacement came next day after. Replacement is perfect. Great quality for grade B. But get the 5 stars for quality of service and speed and ease of replacement. Would recommend.

February 26, 2024
Unprompted review
Office Resale logo

Reply from Office Resale

Thank you for the review. We are pleased we were able to resolve the issue quickly for you. Please get in touch if we can help with anything else :-)

Rated 1 out of 5 stars

Defective and no response

Recieived a defective chair in the wrong colour. No response via email or phone. Phone seems to be either always busy or that somebody is declining calls.

Unfortunately will have to pursue chargeback if this continues. Do not recommend.

February 14, 2024
Unprompted review
Rated 5 out of 5 stars

Great company

Good prices for premium kit, great correspondence and efficient quick and friendly delivery

February 9, 2024
Unprompted review
Office Resale logo

Reply from Office Resale

Thank you for leaving a review. Please get in touch if there is anything else we can help with :-)

Rated 5 out of 5 stars

Excellent service

Delivery team were very good. Punctual and kept up to date on arrival times. Efficient assembly of furniture.
Overall excellent experience. Recommend the company

February 8, 2024
Unprompted review
Office Resale logo

Reply from Office Resale

Thank you so much for leaving a review. Please get in touch if there is anything else we can help with :-)

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