Office Resale Reviews 

749
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 71 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and friendly demeanor, often going above and beyond to ensure a smooth and efficient service. Many are particularly impressed with the product quality, frequently describing refurbished items as being like new, providing great comfort and support. The delivery experience also receives high praise, with customers noting timely arrivals, clear communication, and live tracking. Drivers are consistently described as friendly, polite, and helpful, often going the extra mile to ensure items are delivered with care and placed correctly. Overall, people expressed high satisfaction and would consider using the company again for their excellent value.

What people talk about most

Staff

Customers had positive experiences with staff, frequently praising their professionalism, friendliness, and... See more

Delivery service

Users describe positive interactions with delivery service, highlighting the efficiency and speed of... See more

Product

People report positive experiences with products, consistently highlighting their great condition and... See more

Service

Reviewers highlight positive aspects of service, consistently praising the excellent, fast, and efficient... See more

Quality

Customers consistently note positive experiences with quality, often describing products as being in great... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Had an issue with an arm piece for a chair we ordered months previously so contacted Office Resale. Quick response to our request and we received a replacement part the very next day! Excellent serv... See more

Company replied

Rated 5 out of 5 stars

I enquired this week about some new office chairs for the office in our dealership & Ryan kindly helped with all enquiries. Ryan was very helpful & professional and has kindly booked for delivery Frid... See more

Company replied

Rated 5 out of 5 stars

Very polite and friendly service - not only delivered the parcel with care but also helped us dispose the broken item we were replacing. Highly recommended!

Company replied

Rated 5 out of 5 stars

My second purchase from office resale and they were consistent in their excellence. Another refurbished item that arrived swiftly and was as if brand new. I'm a very happy customer.


Company details

  1. Used Office Furniture Store
  2. Computer Desk Store
  3. Office Equipment Rental
  4. Office Equipment Supplier
  5. Office Furniture Store
  6. Office Refurbishment Service

Written by the company

As one of the UK’s top used office furniture retailers, we offer a full range of quality products from task chairs, desks and office storage to meeting room, reception and break-out furniture.


Contact info

4.8

Excellent

TrustScore 5 out of 5

749 reviews

5-star
4-star
3-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.8

All reviews

(749)

66 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great chair+Great Price +A1 delivery

Great chair, excellent price, quick and easy delivery (thank you Ben & Junior).

January 3, 2024
Unprompted review
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Reply from Office Resale

Thank you for the review. Please let me know if there is anything else Office Resale can help with :-)

Rated 5 out of 5 stars

Great price and items feel brand new

Great price and items feel brand new, with no damages or scratches. The item was delivered within 2 working days on time with care by Junior and Damien!

January 29, 2024
Unprompted review
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Reply from Office Resale

Thank you for leaving us a 5* review, the team are happy that you are satisfied with your order. Please get in touch if there is anything else we can help with :-)

Rated 5 out of 5 stars

Great service

Damien and Junior were friendly and efficient. Bonus points for the fabulous high vis

January 26, 2024
Unprompted review
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Reply from Office Resale

Thank you for your review - we will pass this on!! :-)

Rated 5 out of 5 stars

Very well refurbished chair

Very well refurbished chair. Special thanks to Junior and Damian for swift delivery

January 24, 2024
Unprompted review
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Reply from Office Resale

Thank you for the review, it's great to hear you are happy with your order :-)

Rated 4 out of 5 stars

Great, but still room for improvement

Ordering great!
Customer service 3.8 - had to call again to reschedule delivery after a failed delivery attempt. Would have got a 5 if they had called me instead.
Delivery tracking great and actually delivery could not be faulted thanks to Junior and Damion. So thrilled with my chair!

January 24, 2024
Unprompted review
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Reply from Office Resale

Thank you for the review and for your feedback. We will take this onboard. We're pleased to hear that you are happy with your order. If there is anything else we can help with, please get in touch with the team :-)

Rated 5 out of 5 stars

Cannot fault them

A lovely item in very good condition at a very good price, delivered on time by the company themselves. Damian and Junior, the ace delivery team were friendly, efficient and helpful too. Who could ask for anything more?

January 23, 2024
Unprompted review
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Reply from Office Resale

Thank you for the review. We are pleased that you are happy with your order and our customer service. Please get in touch if we can help with anything else :-)

Rated 5 out of 5 stars

Excellent service from Office resale

Excellent service from Office resale. The order was delivered by Junior and Damian. Both friendly and professional.

January 19, 2024
Unprompted review
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Reply from Office Resale

Thank you for the review. Please get in touch if we can help with anything else!

Rated 5 out of 5 stars

Very speedy and friendly service from…

Very speedy and friendly service from Damion and Junior. Chair is excellent and exactly as described.

January 23, 2024
Unprompted review
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Reply from Office Resale

Thank you for the review! We're pleased that you are happy with your purchase. Please get in touch if we can help in any other way!

Rated 5 out of 5 stars

Exceptional Service and Quality Tables from Office Resale

I recently had the pleasure of purchasing three meeting room tables (Chamfered Nero Exec collection) from Office Resale, and I couldn't be more delighted with both the quality of the items and the outstanding service provided by the delivery team, Mal and Antonio.

First and foremost, the tables exceeded my expectations in terms of both design and durability. The sleek and modern design also adds a touch of sophistication to our workspace, making it not only functional but aesthetically pleasing.

However, what truly set this experience apart was the exceptional service provided by Mal and Antonio during the delivery and assembly process. Their professionalism and attention to detail were evident from the moment they arrived. They handled the items with care, ensuring there was no damage during transit. Moreover, their efficiency and expertise in assembling the tables on-site were truly impressive and took no time at all.

Mal and Antonio went above and beyond to ensure that the tables were not only delivered promptly but also assembled correctly and securely. Their friendly demeanor and willingness to answer any questions I had added a personal touch to the entire experience, making it a pleasure to work with them.

Office Resale has truly mastered the art of providing high-quality office furniture paired with exceptional customer service. From the seamless ordering process to the careful delivery and assembly, every aspect of my interaction with Office Resale has been nothing short of brilliant.

I wholeheartedly recommend Office Resale to anyone in search of quality office furniture and a customer-centric experience. Mal and Antonio's dedication to excellence reflects positively on the company, and I am confident in saying that they have gained a loyal customer in me. Thank you, Office Resale, for transforming our office space with your fantastic products and unparalleled service!

January 22, 2024
Unprompted review
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Reply from Office Resale

Thank you for the 5* review! The team at Office Resale are happy to hear that you are pleased with your purchase and the service you received. We will pass your feedback on. Please get in touch with us if there is anything else we can do to help. :-)

Rated 5 out of 5 stars

Fast and simple

Fast, clear communication, no issues with transport, good stuff Junior and Damian

January 22, 2024
Unprompted review
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Reply from Office Resale

Thank you for the review, please get in touch if we can help with anything else :-)

Rated 5 out of 5 stars

10/10

Excellent prices and quality, and they delivered so much faster than expected! The guys who delivered made the whole experience, Damian and Junior were funny, friendly and super helpful. Will definitely come back for furniture office furniture needs.

January 19, 2024
Unprompted review
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Reply from Office Resale

Thank you Celeste, we look forward to working with you again :-)

Rated 5 out of 5 stars

Excellent delivery service

Very accurate timing of delivery and pleasant delivery man this is second delivery from same delivery people and both were excellent. Delivery men were Junior and Damien.

January 19, 2024
Unprompted review
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Reply from Office Resale

Thank you for the review, we will pass your feedback on to Junior and Damien. Please get in touch if we can help with anything else.

Rated 4 out of 5 stars

Good service

They missed the first delivery but corrected it quickly delivering the next day by Ben Junior. Good product.

January 11, 2024
Unprompted review
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Reply from Office Resale

You're welcome! We are glad to hear the issue was resolved. Please get in touch if we can help with anything else :-)

Rated 5 out of 5 stars

Good chairs

Good chairs and sorted out a problem with it quickly. Helpfully delivered by friendly Junior and Damian.

January 16, 2024
Unprompted review
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Reply from Office Resale

Thank you for the review Liam, we're pleased to hear you are satisfied with your purchase, please get in touch if we can help with anything else :-)

Rated 5 out of 5 stars

Very positive experience

Everything went well - easy to order, good communication via email updates and the delivery drivers Junior and Damien arrived in good time and gave me a call to let me know they were nearby. I would use Office Resale again

January 15, 2024
Unprompted review
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Reply from Office Resale

Thank you for the review. We are pleased to hear that you were satisfied with your experience. Please get in touch if we can help with anything else!

Rated 5 out of 5 stars

Chair I ordered was excellent

Chair I ordered was excellent. Had no issues and delivery drivers, junior and Damron were very friendly. Would definitely use office resale again!

January 15, 2024
Unprompted review
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Reply from Office Resale

Thank you for the review, we will pass your feedback on. Please get in touch if we can help with anything else!

Rated 5 out of 5 stars

Really happy, great service

Really happy with our Vitra chair. It’s a resale item so a bit scratched on the legs but fits in with our existing chairs which are 15 yrs old! Junior the delivery driver was just lovely too. Will use again.

January 12, 2024
Unprompted review
Office Resale logo

Reply from Office Resale

The team at Office Resale are happy to hear that you are pleased with your purchase. Please get in touch if we can help with anything else :-)

Rated 5 out of 5 stars

Efficient and on time

Efficient and on time. Very easy. Junior was helpful

January 12, 2024
Unprompted review
Office Resale logo

Reply from Office Resale

Thank you for the review! We hope to work with you again :-)

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