Office Resale Reviews 

749
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 71 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and friendly demeanor, often going above and beyond to ensure a smooth and efficient service. Many are particularly impressed with the product quality, frequently describing refurbished items as being like new, providing great comfort and support. The delivery experience also receives high praise, with customers noting timely arrivals, clear communication, and live tracking. Drivers are consistently described as friendly, polite, and helpful, often going the extra mile to ensure items are delivered with care and placed correctly. Overall, people expressed high satisfaction and would consider using the company again for their excellent value.

What people talk about most

Staff

Customers had positive experiences with staff, frequently praising their professionalism, friendliness, and... See more

Delivery service

Users describe positive interactions with delivery service, highlighting the efficiency and speed of... See more

Product

People report positive experiences with products, consistently highlighting their great condition and... See more

Service

Reviewers highlight positive aspects of service, consistently praising the excellent, fast, and efficient... See more

Quality

Customers consistently note positive experiences with quality, often describing products as being in great... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Had an issue with an arm piece for a chair we ordered months previously so contacted Office Resale. Quick response to our request and we received a replacement part the very next day! Excellent serv... See more

Company replied

Rated 5 out of 5 stars

I enquired this week about some new office chairs for the office in our dealership & Ryan kindly helped with all enquiries. Ryan was very helpful & professional and has kindly booked for delivery Frid... See more

Company replied

Rated 5 out of 5 stars

Very polite and friendly service - not only delivered the parcel with care but also helped us dispose the broken item we were replacing. Highly recommended!

Company replied

Rated 5 out of 5 stars

My second purchase from office resale and they were consistent in their excellence. Another refurbished item that arrived swiftly and was as if brand new. I'm a very happy customer.


Company details

  1. Used Office Furniture Store
  2. Computer Desk Store
  3. Office Equipment Rental
  4. Office Equipment Supplier
  5. Office Furniture Store
  6. Office Refurbishment Service

Written by the company

As one of the UK’s top used office furniture retailers, we offer a full range of quality products from task chairs, desks and office storage to meeting room, reception and break-out furniture.


Contact info

4.8

Excellent

TrustScore 5 out of 5

749 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(749)

66 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I recently bought a chair from these…

I recently bought a chair from these guys, and although it arrived broken, the service I received afterwards was fantastic. I sent them a video to show the damage, and they were quick to respond. Within a few days, they delivered a new chair and took the old one away. The new chair works perfectly. Really impressed with the swift and hassle-free customer service.

As a bonus the chair is damn comfortable even though I could have got it slightly cheaper on Ebay, the service would not have been this good.

January 11, 2024
Unprompted review
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Reply from Office Resale

Thank you for a wonderful review! We are pleased you are satisfied with the service you received and that you are happy with your purchase. If you need anything else in the future, please get in touch with the team who would be happy to help :-)

Rated 5 out of 5 stars

Excellent service from Top to Toe!

Very responsive communication from enquiry to purchase to delivery.

Delivery team were exceptionally helpful and provided precise ETA updates.

The chair was also in good condition.

Thanks to google for introducing me to this wonderful company😊

January 3, 2024
Unprompted review
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Reply from Office Resale

Thank you for the review, we are happy to hear that you are satisfied with your experience and purchase. Please get in touch if there is anything else we can help you with :-)

Rated 5 out of 5 stars

Polite and friendly service

Polite and friendly service. Both were very helpful and efficient

January 9, 2024
Unprompted review
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Reply from Office Resale

Thank you for leaving the 5* review. We hope to work with you again soon :-)

Rated 5 out of 5 stars

Great doing business

Great doing business. Item purchased was perfect and excellent price, delivered on time and with a smile by Ben. Thanks very much. Will be back for some more items

January 8, 2024
Unprompted review
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Reply from Office Resale

Thank you for your review. We're happy to hear you are pleased with your purchase and the service you received. We hope to work with you again :-)

Rated 5 out of 5 stars

Trouble free. Everything done right

Trouble free. Met all my expectations.
From selection to delivery by “Junior”

January 8, 2024
Unprompted review
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Reply from Office Resale

Thank you for the 5* Review! We're happy to hear that you are satisfied with your purchase and delivery. Please get in touch if there is anything else we can help with :-)

Rated 5 out of 5 stars

Ben was very helpful making sure that…

Ben was very helpful making sure that the parcel was taken to the room where it was needed

January 5, 2024
Unprompted review
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Reply from Office Resale

Thank you for the 5* review. Please get in touch if there is anything else we can help with :-)

Rated 5 out of 5 stars

Top-notch service

Top-notch service! My refurbished Herman Miller chair from Office Resale is performing like it should. It's got a bit of visual wear and tear, but hey, considering the price, it's totally fair. Overall, really happy with the purchase and the service!

January 5, 2024
Unprompted review
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Reply from Office Resale

Thank you for leaving us a 5* review, we are happy to hear you are satisfied with your purchase. We hope to work with you again :-)

Rated 5 out of 5 stars

Great Product, Amazing Delivery - I'm a refurbished convert

I know the common mantra is that health is the most important thing - but even knowing that, the thought of spending anywhere between £1000-1500 on a single new chair from Humanscale or Herman Miller directly was something I could never push myself to do.

So, I took a punt on a refurbished Humanscale Freedom from Office Resale, and I'm so pleased with it. The frame is polished aluminium, so all faint scratches have been buffed out of the aluminium, and it was completely reupholstered too. Walking past it, you'd barely notice it was used. If you're wondering whether the hype is real for these ergonomic chairs; it really is. I would completely recommend getting a top quality refurbished one of the premium brands over a brand new one from IKEA, Boulies or another budget brand.

So in summary, what a great purchase. It was delivered by Ben and Junior, who were the loveliest guys - they telephoned me with a couple of updates throughout the day, and even delivered it in the evening after I'd finished work. I think the best delivery service I've had in years, so my particular thanks to them, and I hope their managers pass these comments onto them!!

Thanks to everyone involved in facilitating my purchase - happy to wholeheartedly recommend you to everyone.

January 4, 2024
Unprompted review
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Reply from Office Resale

Hi Tom, thank you for such a good review. Firstly, we will ensure we let Ben and Junior know how happy you are with the service you received. The team at Office Resale, are happy that you are pleased with your purchase. If you have any questions, or if there is anything we can help with at all, please get in touch, we would love to work with you again :-)

Rated 5 out of 5 stars

Ben and Junior were very professional…

Ben and Junior were very professional and help. Would definitely recommend these guys

January 4, 2024
Unprompted review
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Reply from Office Resale

Thank you for your review, we're pleased to hear you are satisfied with the service you received. Please get in touch if there is anything else we can help with :-)

Rated 5 out of 5 stars

Great chair to a proper price and…

Great chair to a proper price and superb service delivering it by Ben & Junior

January 4, 2024
Unprompted review
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Reply from Office Resale

Thank you for taking the time to leave a 5* review! Please get in touch if we can help with anything else :-)

Rated 5 out of 5 stars

Responsible and polite

January 3, 2024
Unprompted review
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Reply from Office Resale

Thank you for taking the time and leaving us a review. Please get in touch if there is anything we can help with in the future :-)

Rated 5 out of 5 stars

Ben and Junior were great with the drop…

Ben and Junior were great with the drop off.

December 19, 2023
Unprompted review
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Reply from Office Resale

Thank you for leaving us a review - we will pass these comments on. If there is anything else we can help with, please get in touch with the team at Office Resale :-)

Rated 5 out of 5 stars

Just taken delivery of a desk from you

Just taken delivery of a desk from you. Malachi and Antonio were punctual to the minute. They assembled the desk in double quick time and were extremely courteous, polite and helpful. Brilliant guys !

December 14, 2023
Unprompted review
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Reply from Office Resale

Thank you for the review, we're happy to hear that you are pleased with the service received. We hope you enjoy your new desk and we hope to work with you again :-)

Rated 5 out of 5 stars

Brilliant service from order to…

Brilliant service from order to delivery. Junior the van driver delivered exactly the time stated on my text. He was charming and helpful.

December 13, 2023
Unprompted review
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Reply from Office Resale

Thank you very much for leaving Office Resale a 5* review. We'd love to work with you again :-)

Rated 5 out of 5 stars

Great installation service

Great installation service with Malachai and Antonio - efficient, speedy, friendly, and overall great guys.

November 28, 2023
Unprompted review
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Reply from Office Resale

Thank you for taking the time to leave a review, we will pass this message on.
If there is anything else you need, please contact the team. Thank you!

Rated 5 out of 5 stars

We had the great pleasure in having…

We had the great pleasure in having the help of Malachi and Antonio. They are very efficient and did a fantastic job.
Nothing to much trouble. We will defiantly be using Crown again due to the quality of service received.

November 17, 2023
Unprompted review
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Reply from Office Resale

Thank you for your review, we will pass your lovely feedback on to our amazing team We're looking forward to working with you again :-)

Rated 5 out of 5 stars

Fantastic company to deal with

Fantastic company to deal with. The whole process from ordering to delivery was excellent. The quality of the Furniture was exceptional and value for money incredible. Special thanks to Ryan Stratford who looked after the whole process.

November 15, 2023
Unprompted review
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Reply from Office Resale

Thank you for taking the time to leave a 5* review and for your feedback. Please get in touch if there is anything else we can help with and we hope to work with you again :-)

Rated 5 out of 5 stars

Fantastic customer service and superb…

Fantastic customer service and superb product. There was a problem with delivery, A Parcel force error. Ryan dealt with the issue without fuss. Highly recommended.

November 9, 2023
Unprompted review
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Reply from Office Resale

Hi Craig, thank you for you leaving a 5* review, we are pleased the team were able to deal with issues promptly. Please get in touch if we can help with anything else in the future :-)

Rated 5 out of 5 stars

Great Service

Great Service, Alias was friendly and helpful with the pick up and delivery. Would recommended!

November 7, 2023
Unprompted review
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Reply from Office Resale

Thank you for your review, please get in touch if there is anything else we can help with :-)

Rated 5 out of 5 stars

Very good customer service

Had cause to return a Humanscale office chair as it developed a fault just inside its 6-month warranty period. (Up to that point it had been great, just what I wanted and a good price.) Customer service was excellent - they sourced an identical replacement for me which was delivered within a week and the old one collected at the same time. Very efficient and helpful, thank you.

October 27, 2023
Unprompted review
Office Resale logo

Reply from Office Resale

Thank you for your review Rebecca - we're pleased we were able to rectify the issue quickly.
If there is anything else we can help with, please get in touch with the team :-)

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