OfficialStaunton Reviews 455

After receiving a damaged item, I was posted a replacement which arrived the very next day.
The staff were friendly and helpful. Thank you Carl.

Chess and draughts set is beautiful, as it looked on the pictures on the website. There was an issue with the packaging but it was rectified incredibly quickly and would definitely order again.

The Isle of Lewis chess set and Board has been excellently received as a Christmas present. One slight flaw in one of the pieces, and a call to Official Staunton, resulted in a replacement piece being received within a 48 hour window. Thank you, especially to Carl, for arranging. Excellent customer service.

Superb company, excellent quality boards and sets, great communication from official Staunton. Delivery was prompt and the board I order was expertly packaged and supplied with an outstanding protective carry/storage bag. Bought previously and will certainly buy again, great company to deal with, highly recommend

I am really impressed with this company and would definitely use and recommend them again. I started looking because of the BBC Endgame programme and noticed a set that had sadly sold out. However, even after my initial enquiry on Sunday, Carl reached out to me over email suggesting other sets of interest.

Having spoken with Carl over two or three emails, we ended up talking about the 3.75 Classic Ebonised Chess Set.

I immediately placed my order on Monday afternoon and to my amazement, it arrived the morning after.

The pieces arrived well packaged and after setting up, I could not be more impressed, the set looks really nice and well made.

Great product, great customer journey, quick conversations with good alternatives when needed and for customer service, Carl was superb. Thanks!

I’m very pleased with the chess board and chess pieces that I received from Official Staunton, I had a small issue with the box that came with the set however was dealt with immediately by Carl so thank you. Will definitely be buying from them again

Brilliant service. I received my chess pieces and they were wonderfully packed and the quality was as I had hoped for. I couldn’t be happier.

At first glance, the quality appears outstanding. The delivery was also impressive. Many thanks!

The construction overall is fine. Some of the rooks have either got improperly cut crenellations with material still filling the gap, or one which has been cut too far and scored down the side slightly.

Also the packaging was too small for the board, so the adhesive of the envelope was stuck to the box which somewhat detracts from the presentation of the item as there are now bits of jiffy bag stuck to it.

Excellent quality. Bought as a gift. The recipient was very pleased

I recently bought a British Special set from Staunton and must say my experience has been phenomenal! There was some damage to a few pieces in transit and some minor flaws around the sharp edges of some of the pieces. I contacted their sales team with a few photos and within a few hours they had informed me of dispatch and the next day I had the replacements at my door. Incredible customer service and the pieces are of the highest quality. Could not be happier.

Delivered when said and very well wrapped thank you

What a great company to interact with. There was a great selection of products available for all. Purchased a beginner set to introduce my daughter to chess. Delivery and service from Royal Mail left a lot to be desired, but Official Staunton were amazing. The set I ordered was not in keeping of my expectations so I contacted the team via email. Made contact with a delightful colleague, Carl, who clearly laid out all of my options and even sent me close up photos and links of alternative sets to choose from. A couple of days later, the new set arrived and will be enjoying it with my daughter. I certainly know where I will turn to in order purchase my next upgrade once she captures the chess bug. Thank you Official Staunton, you certainly have a new customer for life.

The chess set was a very reasonable price. It was very well made with a good weight.
Arrived quickly and well wrapped

Quality seems excellent at initial look. Delivery also good. Thank you very much.

Very happy with the products,good quality.Good value. Good aftersales.

Great purchase carefully prepared for delivery and delivered promptly. Very pleased, especially as the pieces were on sale.