Ok Living Reviews 

1,250
•
TrustScore 4 out of 5

4.1

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Rated 4 out of 5 stars

Strange delivery. First came box No2, then box No1. Two different warehouses? Anyway, table as expected, if you understand fine print in web description and photos. Eventually missing parts (screws),... See more

Company replied

Rated 5 out of 5 stars

Super goed hout (wood), much better and thicker then vidaxl. Echt hele goede kwaliteit, normally im not so fast satisfied, so this was really a surprise to me and also a really low price. Het m... See more

Company replied

Rated 5 out of 5 stars

Instruction was clear and the fitting well. We receive 2 pakkings from which 1 was damaged, however the content had no damage and nothing was missing. 1 remark 2 long wood pins for panel interconnec... See more

Company replied

Rated 2 out of 5 stars

Honestly, I'm not happy with this purchase, but I won't be returning it. The furniture is damaged, fortunately not on the outside, but on the inside. I thought everything would be fine because the pac... See more

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4.1

Great

TrustScore 4 out of 5

1K reviews

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Replied to 98% of negative reviews

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4.1

All reviews

(1,250)

404 reviews in the last 12 months

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Rated 4 out of 5 stars

Infortunately one panel was damaged…

Infortunately one panel was damaged upon delivery. Client services immediately send a new box and requested me to return the damaged box via GLS. I asked GLS if they could pickup the returning box on delivery of the new one, but they refused. Now I had to carry the returning box (28 kilo) to a GLS pick up point. Bad service from GLS and good service from OK-Living. Happy with my order now.

June 12, 2024
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Reply from Ok Living

Thank you for your feedback. We are sorry to hear that one plate was damaged on delivery and that the return shipment via GLS was inconvenient. However, we are pleased that you are ultimately satisfied with our customer service and your order. We will use your comments to improve our service. Best regards, Sabine

Rated 5 out of 5 stars

Super quality furniture

Super quality furniture! It took less time to arrive than expected. It looks beautiful, but it's a bit hard to put together.

May 27, 2024
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Reply from Ok Living

Your feedback is important to us, and we will share your feedback about the assembly internally to continuously improve our service.thank you for your feedback! Best regards, Sabine

Rated 5 out of 5 stars

Very good product

Very good product

May 27, 2024
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Reply from Ok Living

We zijn blij dat ons product u bevalt! Jouw tevredenheid is ons grootste doel en we doen er alles aan om producten van hoge kwaliteit te bieden. Vriendelijke groeten, Sabine

Rated 5 out of 5 stars

Awesome product

Awesome product, packaging and quality very nice

July 25, 2023
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Reply from Ok Living

Thank you for your positive feedback! We are pleased that you are satisfied with the product and that you rate the packaging and the quality positively. Your satisfaction is important to us and we hope that you will enjoy your purchase for a long time, best regards Sabine

Rated 4 out of 5 stars

On your Netherland site it was stated

On your Netherland site it was stated, that delivery within 3 working days, my experience was 10 days, for the rest product and delivery as expected.

July 24, 2023
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Reply from Ok Living

Bedankt voor je feedback. Onze excuses voor de vertraging in de levering, die afweek van de aangegeven tijd. We stellen uw geduld op prijs en zijn blij dat het product en de levering verder aan uw verwachtingen voldeden. Met vriendelijke groet, Sabine

Rated 5 out of 5 stars

High quality furniture for a great price

I've bought a couple of items of furniture from OK-living and have been really impressed. Both items were uniquely designed and exactly the kind of thing that I was looking for, and they arrived quickly and well-packaged. Building them admittedly is a tiny bit more difficult than Ikea furniture, but still pretty straightforward - and definitely worth it for the price and quality of the furniture. Would recommend!

July 13, 2023
Unprompted review
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Reply from Ok Living

Thank you for your positive feedback! We are pleased that you are satisfied with the furniture from OK-living. Fast delivery, good packaging and unique design at a good price are important to us. Thank you for your recommendation! Many greetings Sabine

Rated 2 out of 5 stars

The delivery was not the best service

The delivery was not the best service. Delivered without ringing the bell, just left at the front door, even without a final update message. The instruction was a bit unclear and the steps and materials were not user-friendly (e.g. 6 types of different screws all with deviations of max. 5mm or 3 different backboards that could have easily been the same length). The quality of the materials was a bit poor.

June 25, 2023
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Reply from Ok Living

Het spijt ons dat de levering niet de verwachte service bood en dat de instructies onduidelijk waren. We zullen uw feedback gebruiken om onze processen te verbeteren en ervoor te zorgen dat toekomstige leveringen en instructies beter zijn. Onze excuses voor het ongemak en bedankt voor uw feedback. Vriendelijke groeten Sabine

Rated 5 out of 5 stars

Absolutely love the table!

Absolutely love the table! Good quality, quick delivery and easy to put together. Really happy with it. :)

May 11, 2023
Unprompted review
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Reply from Ok Living

It's great to know that you are really happy with your table. Thank you for your positive feedback! Many greetings Sabine

Rated 4 out of 5 stars

Slow dispatch but Good service for cheapest price

order no : 102711

first of all we received our baby bed 70x140 it was the best price possible.

company has store in amazon too , same item is only 6 euro more expensive.

ordered on 10 july of 2022 and we have received no confirmation. we had contacted to company and they said we r awaiting for the payment.

but we saw that our money transaction was done to them. so we were a bit worried.

me and my partner sent emails and called them. the confirmation and money transaction process took a week long so as we live in Holland that is a bit anormal so that is why we were worried.

7 days later we heard from customer service that money came and they gave the parcels to the GLS .

the GLS cargo cartons were a bit damaged but item inside was all fine.

the items ( two seperate packaging for baby bed set ) arrived as described on the photo and looks super fine.

if u r not sure, so try their store on amazon so u will have less issues if u pay a lil bit more ( cos all we think that our money is gone for nothing ) that i noticed after my researches done ( Oskar store )

the parcel is arrived on 20tj of july and the process took ages for us

considering all process 4/5 would be a fair raiting for this company.

thanks for the customer service with answering our questions with patients. Especially Tuğba Tekintas and Sabine.

danke.

July 16, 2022
Unprompted review
Rated 1 out of 5 stars

It’s a SCAM, don’t ever place an order in this website

I placed an order( order num - 93769) for a toddler bed. I received it on time but the parts of the bed inside the packaging is damaged. The packaging is soo poor, they didn’t even use bubble wrap for extra protection. I immediately placed a return order on 21st of June by sending an email , which is the only option unfortunately for returns. They immediately responded in a day and started trying to convince me by paying me a discount of 30 euros for damage. I didn’t agree and then they came back for a refund of 50 euros. I still didn’t agree to that and I wanted a return. We discussed and told the days when the return can be arranged for pick up. It’s been 15 days I’m not getting a response to my email, I’m writing emails daily but there is no response. PLEASE NEVER EVER MAKE A MISTAKE LIKE ME BY BUYING SOMETHING IN THIS WEBSITE. You are lost if you get a damaged product and is highly likely with the kind of packaging they do.

July 7, 2022
Unprompted review
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Reply from Ok Living

Hello Aswani, we are happy to check the whereabouts, please reply to the message. We solve all problems, we are sorry that not everything is to your satisfaction. Kind regards Sabine

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