Chris and Simona in the Tunbridge Wells store were so helpful and generous with their time and expertise. They advised me on what would work best in my lounge and helped me make the right choices. A... See more
Company replied
Location
Switch locationHoopers, 2-12 Mount Pleasant Road, TN1 1QT Tunbridge Wells, Kent, GB
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See what reviewers are saying
Ive recently purchased an olive green linen chair for my hall. I love it and it looks fantastic with a the Rander ceramic stool next to it in spruce and yellow. Simona, the manager, at Tunbridge Wel... See more
Company replied
OKA is my favourite shop! Love everything they sell especially the soft furnishings. However; I’m afraid that I find some of the staff unfriendly when asking for assistance. I recently waited by the c... See more
Company replied
The customer service provided by Simona, Christian and the team at Oka, Tunbridge Wells is nothing short of exemplary. They always go out of their way to be helpful, and this has lead to us b... See more
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Company details
Written by the company
We are honoured to be among the mix of eclectic luxury brands in the renowned Hoopers department store in Tunbridge Wells. Inside, you will find our collection of furniture and accessories displayed in seasonal looks by our talented visual team to offer you inspiration for your own home.
Contact info
Hoopers, 2-12 Mount Pleasant Road, TN1 1QT, Tunbridge Wells, Kent, United Kingdom
- +44 1892 240403
4.7
Excellent
192 reviews
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Really friendly and helpful staff
I had a great experience buying in your shop in Tunbridge Wells. The lovely staff helped me choose one of your lovely lamps, and after paying for it, they kept it aside until I came back at the weekend with a car to collect it. The staff were very friendly and helpful.
June 29, 2025
Reply from OKA - Tunbridge Wells
Dear Maria,
Thank you for your kind words. We’re delighted to hear our Tunbridge Wells team made your shopping experience so enjoyable and were able to assist with your lamp purchase.
Kind regards,
OKA
superb Oka at Hoopers customer service
Usual superb customer service from the Oka team at Hoopers Tunbridge Wells
August 6, 2025
Reply from OKA - Tunbridge Wells
Dear Caroline,
Thank you for taking the time to share your feedback. We’re so pleased to hear that our Tunbridge Wells team consistently provides such excellent service.
Kind regards,
OKA
Extremely good service.
July 23, 2025
Reply from OKA - Tunbridge Wells
Dear Mr Mavor,
Thank you for your kind feedback. We’re so pleased to hear that you were happy with the service received at our Tunbridge Wells store.
Kind regards,
OKA
Reply from OKA - Tunbridge Wells
Dear Elizabeth,
Thank you for sharing your kind feedback. We’re so pleased to hear that our Tunbridge Wells team made your visit such a positive experience and were able to assist with everything you needed.
Kind regards,
OKA
Great service from Tunbridge Wells…
Great service from Tunbridge Wells shop. Lovely quality products as always
July 10, 2025
Excellent customer service from the…
Excellent customer service from the Tunbridge Wells store. I called to enquire about some lamps which were out of stock online. These were sourced in store and I was able to purchase them over the phone to collect later. Polite, prompt service throughout, as always in this store, where staff go the extra mile to be helpful.
July 5, 2025
Excellent customer service
Excellent customer service. The assistant gave me very helpful interior design ideas.
July 3, 2025
Delivery was very slow (took 5 weeks to…
Delivery was very slow (took 5 weeks to ship the table which was in stock to jersey) but when arrived I was thrilled with it, so worth the wait!
March 28, 2025
Reply from OKA - Tunbridge Wells
Dear Jessica
We appreciate you sharing your feedback.
We regret the slow delivery to Jersey but are happy to hear that you are thrilled with the table and that it was worth the wait!
Thank you for your patience!
Kind regards
OKA
So happy with my beautiful cushions and…
So happy with my beautiful cushions and the service at OKA in Hoopers Tunbridge Wells was fantastic
June 13, 2025
Great advice and guidance from Camilla…
Great advice and guidance from Camilla ,
Before and after purchase.
June 12, 2025
Outstanding customer service
Outstanding customer service from Simona in the Tunbridge Wells store: she patiently took the trouble to dig out answers to our (many) questions and was utterly charming and helpful.
June 10, 2025
Unprompted review
Reply from OKA - Tunbridge Wells
Dear Dorothy,
Thank you for your lovely feedback. We're so pleased to hear that our team continues to make a brilliant impression! Your kind words mean a great deal to us.
Warm regards,
OKA
Reply from OKA - Tunbridge Wells
Dear Mr Howard
We appreciate your feedback and are sorry our service did not exceed your expectations. We always aim to provide a high level of customer service, and it's disappointing to hear that we fell short in your case. Please rest assured that we take your comments seriously and will address this with our team to ensure that all customers feel welcomed and valued.
We truly appreciate your feedback as it helps us improve, and we hope you'll give us the opportunity to provide a better experience on your next visit.
Kind regards,
OKA
Great customer service
Great customer service, always polite, helpful, knowledgeable and friendly
May 15, 2025
Reply from OKA - Tunbridge Wells
Dear Jennifer,
Thank you for your kind words. We're so pleased to hear that you consistently receive polite, helpful, and knowledgeable service from our team. Your feedback means a great deal to us, and we look forward to welcoming you back again soon.
Warm regards,
OKA
Reply from OKA - Tunbridge Wells
Dear David,
Thank you for your kind words. We’re so pleased to hear you found our team friendly and helpful. We hope to welcome you back again soon.
Warm regards,
OKA
Assistant was very helpful am provided…
Assistant was very helpful am provided everything we asked for.
May 10, 2025
Reply from OKA - Tunbridge Wells
Dear Michael
We're delighted to hear about your positive experience at our Tunbridge Wells location! It's wonderful to know our team provided you with excellent service and we will be sure to share your kind words with them.
Kind regards
OKA
Always a great experience
Always a great experience. Lovely helpful and friendly staff. I love OKA!
May 7, 2025
Reply from OKA - Tunbridge Wells
Dear Mrs Campbell
Thank you for your wonderful review! We are thrilled to hear that you had another great experience with us.
Our team are dedicated to providing excellent customer service, and we hope you enjoy your new cushion covers!
Kind regards
OKA
I had a fantastic experience at OKA in…
I had a fantastic experience at OKA in Tunbridge Wells yesterday thanks to two amazing shop assistants, Chris and Suzanne. I was feeling completely stuck and overwhelmed about how to dress my sofa and sitting room. After showing them a few pictures, they took the time to understand my style and gave me loads of helpful suggestions and creative ideas. They demonstrated different combinations and really opened my eyes to new possibilities I hadn’t considered. Their knowledge, patience, and enthusiasm made the whole experience enjoyable and inspiring. Highly recommend!
May 3, 2025
Unprompted review
Reply from OKA - Tunbridge Wells
Dear Jayne
We're so happy to hear that you had a fantastic experience in our Tunbridge Wells store.
We truly appreciate your positive feedback regarding the assistance you received in styling your sofa and sitting room. It's great to know that our team was able to understand your style, offer helpful suggestions, and inspire you with new ideas. We're glad their knowledge, patience, and enthusiasm made your visit enjoyable.
Kind regards
OKA
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