Chris and Simona in the Tunbridge Wells store were so helpful and generous with their time and expertise. They advised me on what would work best in my lounge and helped me make the right choices. A... See more
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Location
Switch locationHoopers, 2-12 Mount Pleasant Road, TN1 1QT Tunbridge Wells, Kent, GB
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See what reviewers are saying
Ive recently purchased an olive green linen chair for my hall. I love it and it looks fantastic with a the Rander ceramic stool next to it in spruce and yellow. Simona, the manager, at Tunbridge Wel... See more
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OKA is my favourite shop! Love everything they sell especially the soft furnishings. However; I’m afraid that I find some of the staff unfriendly when asking for assistance. I recently waited by the c... See more
Company replied
The customer service provided by Simona, Christian and the team at Oka, Tunbridge Wells is nothing short of exemplary. They always go out of their way to be helpful, and this has lead to us b... See more
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Company details
Written by the company
We are honoured to be among the mix of eclectic luxury brands in the renowned Hoopers department store in Tunbridge Wells. Inside, you will find our collection of furniture and accessories displayed in seasonal looks by our talented visual team to offer you inspiration for your own home.
Contact info
Hoopers, 2-12 Mount Pleasant Road, TN1 1QT, Tunbridge Wells, Kent, United Kingdom
- +44 1892 240403
4.7
Excellent
192 reviews
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Very helpful and knowledgeable staff
Very helpful and knowledgeable staff. The store is beautifully laid out. I could have spent a lot more if money were no object
May 1, 2025
Reply from OKA - Tunbridge Wells
Dear julie
We appreciate your kind words!
It's wonderful to hear that you found our team helpful and knowledgeable, and that you enjoyed layout of our Tunbridge Wells store. We strive to create a welcoming and inspiring environment for our customers.
We thank you for your support and hope to welcome you back soon!
Best regards
OKA
Reply from OKA - Tunbridge Wells
Dear Janet
We really appreciate your kind words and are glad you had a positive experience in our Tunbridge Wells store.
Best regards
OKA
Staff very helpful and look proud to…
Staff very helpful and look proud to work for Oka.
April 12, 2025
Reply from OKA - Tunbridge Wells
Dear Noel
Thank you for your kind words!
We're delighted to hear that our staff made a positive impression on you. We strive to create a welcoming and supportive work environment, and we're glad that it shows in our team's interactions with customers.
Best regards
OKA
The extra mile
Oka has always interesting stock, lovely decorations and staff that go the extra mile.
I keep coming back.
B., Sevenoaks
April 4, 2025
Reply from OKA - Tunbridge Wells
Dear Mrs Lanzinger-Bates
We appreciate your kind words and are delighted to hear you enjoy our stock and the extra effort our team in our Tunbridge Wells concession puts in.
We're absolutely thrilled you keep coming back and hope to continue providing you with a positive experience.
Best regards
OKA
Wonderful design guidance
Simona and Chris, a wonderfully helpful team at Oka Tunbridge Wells. So patient and with great ideas. Thank you both!
Paul & Sam
March 28, 2025
Unprompted review
Reply from OKA - Tunbridge Wells
Dear Paul and Sam
We're so glad to hear you had a positive experience with Simona and Chris in our Tunbridge Wells store!
It's wonderful to know they were able to provide you with the help and ideas you needed. We appreciate your kind words and will share your feedback with them.
Best wishes
OKA
Reply from OKA - Tunbridge Wells
Dear Lucy,
Thank you for your kind words! We're delighted to hear that you received super helpful service at our Tunbridge Wells store. We truly appreciate your support and look forward to welcoming you back again soon!
Best regards,
OKA
Excellent service and advice
February 26, 2025
Reply from OKA - Tunbridge Wells
Dear Marie,
Thank you for your kind words! We're delighted to hear that you had a great experience with our service and advice. Your feedback means a lot to us, and we look forward to welcoming you again soon!
Kind regards,
OKA
Tunbridge Wells staff very helpful in allowing us to take two lamps home to try in our own surroundings in order to make a decision
Tunbridge Wells staff very helpful in allowing us to take two lamps home to try in our own surroundings
February 25, 2025
Reply from OKA - Tunbridge Wells
Dear Brenda,
Thank you for your kind words! We are delighted to hear that our Tunbridge Wells team was able to assist you and provide the flexibility to try the lamps at home before making a decision. We always strive to offer the best experience for our customers, and your feedback means a lot. I hope the lamps look perfect in your space!
Kind regards,
OKA
Lovely cushions.
February 5, 2025
Reply from OKA - Tunbridge Wells
Dear Diana,
Thank you for your feedback! We're delighted to hear you're enjoying your cushions. We hope they bring extra comfort and style to your space!
Best regards,
OKA
Another stunning cushion!!
Another fabulous quality, beautiful cushion!! Great service as always too!!
January 28, 2025
Reply from OKA - Tunbridge Wells
Thank you for your lovely feedback! We're thrilled to hear that you're enjoying another beautiful cushion and that our service continues to meet your expectations. We appreciate your support and look forward to serving you again soon!
Best regards,
OKA
Manager not suited to retail!
I bought a clearance item today and the manager was so unfriendly and unhelpful that we nearly gave up, despite really wanting the item! Some of the other staff (notably Chris) were really nice and helpful, but today’s manager should be looking for a job where she doesn’t have to interact with other human beings!
February 4, 2025
Reply from OKA - Tunbridge Wells
Dear Martina,
Sorry to hear about your experience, and thank you for sharing your feedback. We strive to offer a positive shopping experience, and we’ll be looking into this further to ensure we continue to meet customer expectations. We appreciate your comments and hope to have the opportunity to serve you better in the future.
Kind regards,
OKA
Professional fast friendly service…
Professional fast friendly service lovely atmosphere in the shop, the staff for a credit to the organisation.
February 4, 2025
Reply from OKA - Tunbridge Wells
Dear Robert,
Thank you for your wonderful feedback! We're thrilled to hear that you had a positive experience with our team. It's great to know that the professional, fast, and friendly service, along with the atmosphere in the shop, made an impact. We’re proud of our staff and appreciate you recognising their efforts!
Kind regards,
OKA
Sale discounts
Very nice staff. Good, quality products. The sale discounts tipped the balance and tempted the purchase.
February 1, 2025
Reply from OKA - Tunbridge Wells
Dear George,
Thank you for your kind words and for taking the time to leave a review! We're thrilled to hear that you had a great experience with our staff and that our sale discounts helped you make your purchase. We're committed to offering high-quality products and excellent service, and your feedback means a lot to us. We look forward to welcoming you back soon!
Kind regards,
OKA
Reply from OKA - Tunbridge Wells
Thank you for your review! We're delighted to hear that you had a positive experience with our assistant. We always strive to provide helpful and efficient service, and we appreciate your feedback. We look forward to serving you again soon!
Kind regards,
OKA
Staff were very efficient
Staff were very efficient, helped carry a heavy carpet and displayed it. Dealt with the purchase quickly and helped load the carpet into the car.
January 31, 2025
Reply from OKA - Tunbridge Wells
Dear Joanna,
Thank you for sharing your experience! We're thrilled to hear that our staff were able to assist you so efficiently, from displaying the carpet to helping load it into your car. Your feedback is greatly appreciated, and we're glad we could make your shopping experience a smooth one. We look forward to serving you again soon!
Kind regards,
OKA
Camilla in your Tunbridge Wells store…
Camilla in your Tunbridge Wells store was absolutely excellent. Extremely knowledgeable and patient she helped us through the process of choosing two Radcliffe sofas and cushions.
January 29, 2025
Reply from OKA - Tunbridge Wells
Dear John,
Thank you for your kind feedback! We're so pleased to hear that Camilla provided you with excellent service in our Tunbridge Wells store. Her knowledge and patience are exactly what we strive for, and we're thrilled she was able to assist you in choosing your Radcliffe sofas and cushions. We'll be sure to pass on your compliments to her. Thank you again, and we look forward to welcoming you back soon!
Kind regards,
OKA
Second time with same assistance
Same assistant as when I shopped before . She was extremely helpful and has an eye for colour matches .
January 18, 2025
Reply from OKA - Tunbridge Wells
Dear Patricia,
Thank you for your kind review! We're so happy to hear that you had another great experience with our team member and that she was able to help with colour matching. We truly appreciate your continued support and look forward to assisting you again soon!
Kind regards,
OKA
Reply from OKA - Tunbridge Wells
Dear Patrick,
Thank you for your great feedback! We’re so happy to hear that you had a positive experience with our lamp department. We always aim to offer excellent products and service, and we appreciate you taking the time to share your thoughts. We hope to see you again soon!
Kind regards,
OKA
Excellent service- nothing too much…
Excellent service- nothing too much trouble.
Recommended an excellent removal company who delivered the sofa on time and professionally.
December 27, 2024
Reply from OKA - Tunbridge Wells
Dear Customer,
Thank you for your wonderful feedback! We’re thrilled to hear that you had such a positive experience with our service and that the removal company we recommended met your expectations. It’s always our goal to go above and beyond for our customers, and we truly appreciate your kind words. We look forward to assisting you again in the future!
Best regards,
OKA
Staff offered really helpful advice to…
Staff offered really helpful advice to ensure purchase was perfectly matched.
December 28, 2024
Reply from OKA - Tunbridge Wells
Dear Miriam,
Thank you for your kind feedback! We’re so pleased to hear that our team was able to assist you in finding the perfect match for your purchase. We always strive to provide helpful and tailored advice to ensure our customers have the best experience. We truly appreciate your support and look forward to serving you again in the future!
Best regards,
OKA
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