Chris and Simona in the Tunbridge Wells store were so helpful and generous with their time and expertise. They advised me on what would work best in my lounge and helped me make the right choices. A... See more
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Location
Switch locationHoopers, 2-12 Mount Pleasant Road, TN1 1QT Tunbridge Wells, Kent, GB
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See what reviewers are saying
Ive recently purchased an olive green linen chair for my hall. I love it and it looks fantastic with a the Rander ceramic stool next to it in spruce and yellow. Simona, the manager, at Tunbridge Wel... See more
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OKA is my favourite shop! Love everything they sell especially the soft furnishings. However; I’m afraid that I find some of the staff unfriendly when asking for assistance. I recently waited by the c... See more
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The customer service provided by Simona, Christian and the team at Oka, Tunbridge Wells is nothing short of exemplary. They always go out of their way to be helpful, and this has lead to us b... See more
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Company details
Written by the company
We are honoured to be among the mix of eclectic luxury brands in the renowned Hoopers department store in Tunbridge Wells. Inside, you will find our collection of furniture and accessories displayed in seasonal looks by our talented visual team to offer you inspiration for your own home.
Contact info
Hoopers, 2-12 Mount Pleasant Road, TN1 1QT, Tunbridge Wells, Kent, United Kingdom
- +44 1892 240403
4.7
Excellent
192 reviews
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Amazing products from OKA at Hoopers Tunbridge Wells
Perfect service and an amazing department. Everything is so well arranged and displayed.
December 14, 2024
Reply from OKA - Tunbridge Wells
Dear Suzanne,
Thank you for your fantastic review! We’re delighted to hear that you had such a great experience. We're thrilled that you found our products and displays to your liking, and we truly appreciate your kind words about the service.
We look forward to welcoming you back soon!
Kind regards,
OKA
The lovely assistant was very helpful…
The lovely assistant was very helpful when I was chosing a gift and then she wrapped it up to perfection.
Rare to get such service .(served by Simone D according to receipt)
November 29, 2024
Reply from OKA - Tunbridge Wells
Dear Sandra,
Thank you so much for your kind review! We’re thrilled to hear that Simone provided such helpful and attentive service, and we’ll be sure to pass along your compliments to her.
We truly appreciate your feedback and look forward to welcoming you back again soon!
Kind regards,
OKA
Friendly and knowledgeable staff
As always, OKA has very friendly and knowledgeable staff on hand to help put various style and products together that work. This visit was made extra special by offering a lovely glass of fizz and a delicious mince pie.
December 7, 2024
Reply from OKA - Tunbridge Wells
Dear Bill,
Thank you for your lovely review! We’re delighted to hear that our friendly and knowledgeable team was able to assist you in finding the perfect style and products.
It’s wonderful to know that the added touch of a glass of fizz and a mince pie made your visit extra special—little moments like these are what we aim to create for our customers. We look forward to welcoming you back soon!
Kind regards,
OKA
Lovely new sofa
Mostly excellent experience but had to remind them to send me an invoice. I only received a till invoice and not a proper invoice for my records. Apart from that all is fine.
Antoinette Reynolds
November 29, 2024
Reply from OKA - Tunbridge Wells
Dear Antoinette,
Thank you for your feedback! We’re so pleased to hear that you’re enjoying your lovely new sofa and that your overall experience was a positive one. We’re sorry for the oversight regarding the invoice and appreciate you bringing it to our attention.
If there’s anything else we can assist you with, please don’t hesitate to reach out. We hope to see you again soon!
Kind regards,
OKA
Great service by shop sales stylist
December 2, 2024
Reply from OKA - Tunbridge Wells
Dear Catherine,
Thank you for your feedback. We're delighted to hear you received great service from our sales stylist. We always aim to provide exceptional experiences, and it’s wonderful to know we met your expectations.
We look forward to welcoming you back soon!
Kind regards,
OKA
Lovely atmosphere and everything…
Lovely atmosphere and everything displayed well. Staff were helpful
November 24, 2024
Reply from OKA - Tunbridge Wells
Dear Lynn,
Thank you for your kind words! We’re thrilled to hear you enjoyed the atmosphere in our store and found everything displayed so beautifully. It’s also wonderful to know that our staff were helpful during your visit.
We hope to welcome you back soon and assist you with anything you might need.
Warm regards,
OKA
Helpful staff
November 23, 2024
Reply from OKA - Tunbridge Wells
Dear customer,
Thank you for your review! We're thrilled to hear that our team was able to assist you.
Providing helpful and attentive service is something we strive for every day. We look forward to welcoming you back soon!
Best wishes,
OKA
Reply from OKA - Tunbridge Wells
Dear Customer,
We appreciate your kind words and are thrilled to hear that you found our products and advice helpful. We strive to provide the best possible experience for our customers and your feedback is invaluable to us.
Kind regards,
OKA
Small table delivery
Thank you Tony and mark for our delivery was very professional
July 13, 2024
Unprompted review
Reply from OKA - Tunbridge Wells
Dear Lisa,
Thank you so much for the 5-star review! We're thrilled to hear that Tony and Mark provided you with a professional delivery experience. Your satisfaction is our top priority, and we're glad to have met your expectations. If you need anything else in the future, please don't hesitate to reach out.
Enjoy your new table!
Kind regards,
OKA
A special place in Tunbridge Wells
We have previously ordered online but have now discovered OKA in Hoopers, Tunbridge Wells. We were so pleased especially when Nawel Dahane spent time with us to select a feature lamp and shade for our home. Perfect! Thank you and also to all your colleagues. A lovely place to shop.
May 15, 2024
Unprompted review
Reply from OKA - Tunbridge Wells
Dear customer,
Thank you for your wonderful review!
We’re delighted to hear that you’ve discovered OKA in Hoopers, and had a great experience shopping with us. It’s fantastic to know that Nawel spent time with you to help select the perfect feature lamp and shade for your home. We’ll be sure to pass on your kind words to Nawel and the rest of our team.
We appreciate your support and look forward to welcoming you back to our lovely store soon!
Best regards,
OKA
Very disappointing customer service
We bought two Kirkwall leather chairs in October 2019. After only four years of occasional use, the leather on one of the seats has split, and we are frankly amazed at just how thin the leather is. We were told by the manager that our complaint would be referred to Customer Services, and their response was that we would need to employ a leather specialist. Subsequent visits to the Tunbridge Wells store have resulted in a very offhand response - we were told that four years is a long time in the life of a leather chair. A very helpful employee in the Bath store however, told us that these chairs ‘should last a lifetime’. We won’t be giving any further business to OKA.
We would reiterate that we bought 2 of the same chairs, treated them the same - kept out of direct sunlight and away from any heat source, used them equally (one does not get used more than the other) - one has performed satisfactorily as we would expect and one has not.
December 27, 2023
Unprompted review
Reply from OKA - Tunbridge Wells
Dear Jonathan,
Thank you for sharing your feedback regarding your leather chairs. We value your input and the opportunity to address your concerns.
We understand your disappointment with the wear on one of your chairs after four years of use. It's important to clarify that leather, as a natural material, varies in durability and reaction to its environment. Factors such as direct sunlight, humidity, and frequency of use can significantly impact the appearance and longevity of leather furniture. Our Kirkwall chairs are crafted with quality materials and are designed to meet a high standard of durability and aesthetic appeal, under typical conditions and with proper care.
The varying advice you received reflects the subjective nature of what can be expected in terms of the lifespan of a leather product. "Lifetime" can vary greatly based on several external factors as previously mentioned. We strive to provide accurate and helpful information across all our stores and regret any confusion that may have been caused in this instance.
We are committed to customer satisfaction and the quality of our products. While we maintain that the issue you've encountered does not stem from a manufacturing defect, we are nonetheless eager to provide assistance and advice on how best to care for your leather furniture to enhance its durability and appearance.
Warm regards,
OKA
Positive Ecperience
On time delivery and friendly service from Lee & Graeme who delivered and installed furniture.
February 1, 2024
Unprompted review
Reply from OKA - Tunbridge Wells
Dear Mark,
Thank you for your positive feedback! We're glad Lee and Graeme's on-time delivery and friendly service met your expectations. We'll share your kind words with them.
Looking forward to your next visit!
Kind regards,
OKA
Hoopers, Tunbridge Wells
Wonderful range at concession Tunbridge Wells in Hoopers Department Store. Love my new pictures!
September 12, 2022
Unprompted review
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