From the moment I first called Tunbridge Wells and spoke to Simona, she couldn't have been any more helpful. Nothing was too much trouble and she went above and beyond to give me the best experience w... See more
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Location
Switch locationHoopers, 2-12 Mount Pleasant Road, TN1 1QT Tunbridge Wells, Kent, GB
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Simona in the Tunbridge Wells branch goes above and beyond!! I have ordered furniture a few times from The OKA store and she has always been a delight as is her assistant Chris. The quality of the pro... See more
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Friendly knowledgeable staff. Nothing too much trouble. Very good stock levels. Please recognise Chris and Simona for their excellent customer service. Shop always looks well kept and tidy. Nice lam... See more
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OKA is my favourite shop! Love everything they sell especially the soft furnishings. However; I’m afraid that I find some of the staff unfriendly when asking for assistance. I recently waited by the c... See more
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Company details
Written by the company
We are honoured to be among the mix of eclectic luxury brands in the renowned Hoopers department store in Tunbridge Wells. Inside, you will find our collection of furniture and accessories displayed in seasonal looks by our talented visual team to offer you inspiration for your own home.
Contact info
Hoopers, 2-12 Mount Pleasant Road, TN1 1QT, Tunbridge Wells, Kent, United Kingdom
- +44 1892 240403
4.8
Excellent
203 reviews
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Very disappointing customer service
We bought two Kirkwall leather chairs in October 2019. After only four years of occasional use, the leather on one of the seats has split, and we are frankly amazed at just how thin the leather is. We were told by the manager that our complaint would be referred to Customer Services, and their response was that we would need to employ a leather specialist. Subsequent visits to the Tunbridge Wells store have resulted in a very offhand response - we were told that four years is a long time in the life of a leather chair. A very helpful employee in the Bath store however, told us that these chairs ‘should last a lifetime’. We won’t be giving any further business to OKA.
We would reiterate that we bought 2 of the same chairs, treated them the same - kept out of direct sunlight and away from any heat source, used them equally (one does not get used more than the other) - one has performed satisfactorily as we would expect and one has not.
December 27, 2023
Unprompted review
Reply from OKA - Tunbridge Wells
Dear Jonathan,
Thank you for sharing your feedback regarding your leather chairs. We value your input and the opportunity to address your concerns.
We understand your disappointment with the wear on one of your chairs after four years of use. It's important to clarify that leather, as a natural material, varies in durability and reaction to its environment. Factors such as direct sunlight, humidity, and frequency of use can significantly impact the appearance and longevity of leather furniture. Our Kirkwall chairs are crafted with quality materials and are designed to meet a high standard of durability and aesthetic appeal, under typical conditions and with proper care.
The varying advice you received reflects the subjective nature of what can be expected in terms of the lifespan of a leather product. "Lifetime" can vary greatly based on several external factors as previously mentioned. We strive to provide accurate and helpful information across all our stores and regret any confusion that may have been caused in this instance.
We are committed to customer satisfaction and the quality of our products. While we maintain that the issue you've encountered does not stem from a manufacturing defect, we are nonetheless eager to provide assistance and advice on how best to care for your leather furniture to enhance its durability and appearance.
Warm regards,
OKA
Positive Ecperience
On time delivery and friendly service from Lee & Graeme who delivered and installed furniture.
February 1, 2024
Unprompted review
Reply from OKA - Tunbridge Wells
Dear Mark,
Thank you for your positive feedback! We're glad Lee and Graeme's on-time delivery and friendly service met your expectations. We'll share your kind words with them.
Looking forward to your next visit!
Kind regards,
OKA
Hoopers, Tunbridge Wells
Wonderful range at concession Tunbridge Wells in Hoopers Department Store. Love my new pictures!
September 12, 2022
Unprompted review
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