Oliver Reilly Estate Agents Reviews 

142
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 30 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, determination, and helpfulness, making the process smooth and stress-free. Many highlight the excellent service, noting that the team goes above and beyond to provide unwavering support and keep them informed throughout. Reviewers appreciate the exceptional customer service, with staff being readily available, responsive, and providing clear, straightforward advice without making anyone feel unintelligent for asking questions. People also commend the team's efficiency, knowledge, and ability to calm doubts, ensuring a positive experience from start to finish.

What people talk about most

Staff

Reviewers consistently express high satisfaction with the staff, highlighting their professionalism,... See more

Service

Customers had positive experiences with service, consistently praising the professional and caring approach... See more

Customer service

Clients share positive opinions on customer service, highlighting the helpfulness and knowledge of agents who... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Buying and selling new homes is never easy, but Oliver and his team have done everything they could to make it as smooth as possible. Following Oliver's initial visit, and speedy sale, my main contac... See more

Rated 5 out of 5 stars

We recently sold our house through Oliver Reilly estate agents. This can be a very stressful time but Oliver and his team were excellent in keeping us fully informed throughout. Oliver himself always... See more

Rated 5 out of 5 stars

Our son recommended Oliver to us having had experience in buying and selling property with him. We found his recommendation justified. Oliver and his team, for us it was Melody and Vicki, were always... See more

Rated 5 out of 5 stars

When is a first time buyer not a first time buyer? Answer: when they declare at the point of ready to exchange, your “first time buyer” has a house to sell (back to their housing association). Sara... See more


Company details

  1. Real Estate Agents

Written by the company

We have a strong passion for property and a desire to deliver excellent customer service. Covering all aspects of residential property sales, we promote our properties to the widest possible audience, with eye-catching and creative marketing, whilst also entrusting out traditional beliefs of offering a High Street location. We pride ourselves on regular effective communication and aim to deliver results in a timely fashion.


Contact info

4.8

Excellent

TrustScore 5 out of 5

142 reviews

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No recent history of asking for reviews

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4.8

All reviews

(142)

29 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent service from an exceptional company

Oliver was recommended to me by family and my experience was fantastic. Having never sold a house before myself, I was please to find Oliver was informative and reassuring throughout, he was also incredibly professional and I felt very comfortable asking him any questions I had, no matter how stupid I thought they were! He works exceptionally hard to provide an efficient service and even though there were delays with solicitors, he chased these up on my behalf which was especially helpful with a young family.
Oliver did all of our viewings himself and went above and beyond to help me out when I was away from home, making a stressful and emotional process a lot easier. Always friendly and approachable, nothing felt like too much trouble for him.
I would highly recommend Oliver Reilly if you want a high quality service.

May 10, 2023
Unprompted review
Rated 5 out of 5 stars

Highly recommend

Extremely happy Oliver and Mel was very professional and good communication throughout the sale would highly recommend.

January 4, 2024
Unprompted review
Rated 5 out of 5 stars

First Sale & Purchase

This was our first time in selling & purchase of a new home. From our initial contact all the way through to exchanging contracts, Oliver, Mel & Owen have been a pleasure. They have always alleviated any worries & most importantly have been truthful and always at hand to answer or chase any queries.
The team always showed professionalism, care, patience & understanding of clients needs. I am a great believer of speaking to someone how you would like to be spoken to & always received a friendly response regardless of how busy they where.
As with most house moves its can be a bumpy road, however Oliver & Mel went over and above to make sure we were happy in our outcome.
Cannot recommend highly enough & would have given 5 stars regardless of our sale/purchase being confirmed, ignore anyone who would say otherwise

Massive Thank You

December 22, 2023
Unprompted review
Rated 5 out of 5 stars

Professional and approachable

Oliver took his time to really look around and talk to us about the property. He was the only Estate Agent that treated the sale as not just a transaction.
The photos were excellent and even an overhead drone shot to show the garden in the best possible light.
He is knowledgeable about the market and area and explains his reasoning behind the valuation he set.
It is a definite advantage to have the same person showing clients around, pointing out all the benefits you have discussed, as originally valued the property, unlike larger companies.
Oliver is approachable, pleasant and available to respond to queries quickly. He keeps you informed at every stage. He obtained the full asking price. Recommended

June 30, 2023
Unprompted review
Rated 5 out of 5 stars

Fantastic experience- would recommend

I had a fantastic experience selling my property with Oliver. He was professional at all times whilst still having the human touch that some bigger estate agents lack. I really feel that he did his best for me and secured a great outcome. Would recommend without hesitation.

September 29, 2023
Unprompted review
Rated 1 out of 5 stars

Absolutely shocking Estate Agent

Absolutely shocking Estate Agent. Constantly had to chase him up for updates and after 3 long months, the house purchase fell through. No hint of trying to make good or even negotiation. Use this guy at your peril.

August 1, 2023
Unprompted review
Oliver Reilly Estate Agents logo

Reply from Oliver Reilly Estate Agents

It is highly disappointing you withdrew from your purchase Mr Corbett, especially when the contracts had just been issued for the vendors to sign this week, who were also agreeable to the proposed completion date you had suggested. However, the chain fell through due to timescales not being aligned with all parties of the chain, something I physically can't change. Especially when my vendors withdrew from a proposed purchase mid-transaction and had to begin the process again, playing catch-up. Although it could not be guaranteed, there was a strong chance the chain could have all been ready for the end of August, as required. I am unable to force the hands of solicitors to exchange contracts, when the above transaction was not quite ready. This is a matter out of my control. The vendors, myself and agent above were all working together to chase the sale and apply relevant pressures, where possible. I am also unsure what levels of negotiation were required to satisfy you. Other than requesting my elderly vendors to break the chain. Which was refused on multiple occasions. This is something you have decided to do on your own accord, which I can comprehend your reasons for doing do. Please don't read that as a criticism. Its merely a statement. You gave no options to 'negotiate' other than stating you were no longer proceeding with the purchase, as you weren't prepared to wait any longer. I do understand your reasons for withdrawing, as you made the executive decision to break the chain and come off the property ladder, due to the time requirements of your purchasers. I respect you have a family to provide for and need to ensure a roof over your heads by the end of the month. I have been understanding and sympathetic of your strained timescale, which was made apparent and also fedback to the vendors and above chain on a number of occasions. You did regularly chase for updates. That is correct, but were also updated by myself on all elements of the above chain, as and when possible. I did not fail to come back to you with relevant information. This was provided as soon as it was obtained by third parties, such as solicitors and other estate agents within the above chain, even out of hours. I recognise your frustration with the outcome of the transaction. However, you made the decision not to proceed with the purchase, with no other options than setting an exchange and completion date that worked with yourselves and your buyers. I hope this 1 start review gives you some satisfaction and closure. I am hugely disappointed the transaction did not work out for all involved parties and its an equally large shame that you have to point the blame at myself. Regardless of your thoughts and feelings towards me. I do sincerely wish you and your family all the best moving forward, I hope you manage to secure a future home swiftly, with more ease and a considerable lower amount of stress.

Rated 5 out of 5 stars

We bought our property in Newark…

We bought our property in Newark remotely, given we were living 170 miles away and got family to do the initial viewing. Oliver has been nothing short of exemplary. The purchase was fraught with difficulties, given its nature, but Oliver pushed hard to get it over the line in time to complete the chain on the same day. I pretty much had him on speed dial but nothing was too much trouble. He was kind and courteous, despite what I threw at him, (apologies for that), and above all, a credit to his profession. So many thanks....
Regards
Paul and Rosemary

July 17, 2023
Unprompted review
Rated 5 out of 5 stars

Professional Reliable Passionate p

Oliver was professional and very approachable from the start nothing was to much trouble he always kept us informed on the progress of our sale. I wouldn't hesitate in recommending Oliver Reilly Estate Agents to anyone.
Mike & Jean

September 15, 2022
Unprompted review
Rated 5 out of 5 stars

Oliver went above and beyond when we…

Oliver went above and beyond when we bought/ sold our house! Oliver will always get back to you no matter what time, he isn’t a 9-5 man. If we decide to sell again we will deffiantaly go straight back to Oliver.

Emma and Sam

August 12, 2022
Unprompted review
Rated 5 out of 5 stars

Best estate agents in Newark

We just purchased a house through Oliver Reilly, he was extremely professional but also very friendly and spent a lot of time with us. He explained everything to us ahead of time and always quick to call back, when we sell our house we will make sure we use him again, 10/10 service

November 4, 2022
Unprompted review
Rated 5 out of 5 stars

An honest and genuine estate agent

The first thing that stood out about Oliver was that he was honest, and an all round genuine person. Oliver made the process of buying a house as quick and painfree as possible. He is very personable, and made us feel at ease throughout the whole process. The communication was excellent, and we couldn't have asked for a better estate agent.

August 12, 2022
Unprompted review
Rated 5 out of 5 stars

Oliver is fantastic!

Oliver was fantastic through the whole journey - efficient, informative, pleasant, approachable and reliable. We can’t recommend Oliver enough!

August 12, 2022
Unprompted review
Rated 5 out of 5 stars

Fantastic local, professional service

Local is always best. Fantastic professional service, Oliver is friendly, personable and very knowable. Works hard and is personally invested in a successful transaction.
I'd definitely market with Oliver again and always recommend him .

July 30, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent service!

Oliver was a great estate agent nothing much to ask even out of office hours. Got us the best offer for our property and helped us push through and complete a sale and purchase. Would highly recommend to family so much so my parents also sold with Oliver!

August 12, 2022
Unprompted review
Rated 5 out of 5 stars

I’ve written this on another site but…

I’ve written this on another site but it is well worth repeating.
The best experience of the house buying process was finding a decent human being who actually cared about the feelings of the participants and the integrity of the process. Oliver was that person. He sold and helped us buy our new property, going out of his way to calm our fractious nerves whilst dealing with the agressive seller and his inept, obstructive, rude, pushy Estate agent that almost had us telling them where to go.
Oliver is the man to go to for selling or buying your house. I can’t urge you enough.

July 18, 2022
Unprompted review
Rated 5 out of 5 stars

What an amazing professional person…

What an amazing professional person Oliver is. We purchased our home recently through Oliver Reilly and we are so thankful that we did as if not we wouldn’t have made it to completion / exchange (due to a VERY difficult vendor making life extremely tricky for everyone - through no fault of Oliver’s). I cannot recommend him enough, such a professional, personable and kind person who’s so honest and supportive. We could always turn to him for advice and support through the entire process. Fully recommend him you will not be disappointed- if I ever move again he will be my go to person and I have been singing his praises to everyone. 10/10!

June 28, 2022
Unprompted review
Rated 5 out of 5 stars

Fantastic estate agent

We had the pleasure of purchasing a property through Oliver and the service he gave us was outstanding . He went above and beyond where some agents don’t . He kept us informed of any progress and when it came to completion day he was fantastic . We even received a beautiful bespoke to our new home handmade New home card , which i will keep always . Thank you Oliver - if we ever need your services we will be contacting you .

July 7, 2022
Unprompted review
Rated 5 out of 5 stars

Fantastic estate agents

Fantastic estate agents, very clear and helpful from start to finish, Oliver kept in contact and was always on hand for any questions that I had, would highly recommend them.

June 13, 2022
Unprompted review

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