I highly recommend Olora! Firstly, the underwear itself is an amazing fabric, super comfortable and does exactly what it says it will. I’m going back immediately to buy more and chuck out everything e... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I am really impressed with the customer service at Olora. I received my order only to realise I had ordered the wrong size. The customer service team were responsive and extremely helpful in getting t... See more
Company replied
I ordered the mid-rise thongs. I really liked the light seamless material and padded gusset - exactly as described and great under leggings - however they were a little small. I wrote to customer ser... See more
Company replied
Great experience with this company. The product is excellent - super fit, great quality and really comfortable. Does exactly what it promises to do. I ordered multiple sizes as I wasn’t sure which s... See more
Company replied
4.4
Excellent
728 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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Great place to buy underwear
First, the thongs are great everyday everywhere underwear if you want something invisible. But all things work great, shipping is quick and customer service excelent.
January 7, 2026
Unprompted review
Reply from Oloraofficial
Hey Blanka!
We’re so happy to hear you’re loving the comfort and invisibility of your pieces 💛 Thank you for your kind words about our service and support!
All the best,
The Olora Team
The gussets are thinner than a cheap…
The gussets are thinner than a cheap Kmart gstring… so disappointed with the item. Wanted a refund but they would only give me a partial refund.
January 3, 2026
Unprompted review
Reply from Oloraofficial
Hi Claire,
Thank you for taking the time to share your feedback. We’re truly sorry to hear that the product didn’t meet your expectations and that the refund experience left you feeling disappointed. That’s not what we want for any customer.
We’d really appreciate the opportunity to review your case and see how we can make this right for you. Please reach out to our customer care team at support@oloraofficial.com with your order number, and we’ll be happy to look into this further and work toward a fair resolution.
Thank you again for bringing this to our attention. Your feedback helps us continue to improve. 💛
All the best,
The Olora Team
Fabulous Customer Service
I ordered the mid-rise thongs. I really liked the light seamless material and padded gusset - exactly as described and great under leggings - however they were a little small.
I wrote to customer services for an exchange and got an immediate response from Emily, who checked my requirements, which made me re-think the style and size up in high-rise instead. All of the exchanges took place on NYE and New Year’s Day. I am so impressed at the speed of response, how easily things were sorted out, and all during the hols.
December 31, 2025
Unprompted review
Reply from Oloraofficial
Hey Kate!
We’re so happy to hear Emily could help you find the perfect style and size so smoothly 💛 Thank you for sharing your experience. We’re glad we could be there for you, even over the holidays! ✨
All the best,
The Olora Team
Quality product & excellent customer service
I’ve made two orders now with this company. Always excellent customer service. They even helped me when I made an ordering mistake. The product is true to size and very high-quality. It is the most comfortable thong I’ve tried. Olora has a generous product satisfaction guarantee. Buy the panties!
December 14, 2025
Unprompted review
Reply from Oloraofficial
Hey Mary-Aileen!
Thank you so much for sharing this 🤍 We’re so happy everything from the fit to the support made your experience a great one, and we’re always here if you need anything ✨
All the best,
The Olora Team
Beside the amazing product
Beside the amazing product. The personal service is fantastic.
Big thanks
December 30, 2025
Unprompted review
Reply from Oloraofficial
Hey Robin!
Thank you so much for the kind words 🤍 We’re so glad you felt the care behind both the product and the service. Big thanks right back to you ✨
All the best,
The Olora Team
Brilliant experience
Brilliant experience. The material is superb, soft and exactly what I needed and expected. Highly recommended.
Great customer service.
December 30, 2025
Unprompted review
Reply from Oloraofficial
Hey Soosan!
Thank you so much for sharing this ✨ We’re so happy the book was exactly what you hoped for and that our team could support you along the way 💛
All the best,
The Olora Team
Highly recommended 👍👍👍👍👍 why I didn’t…
Highly recommended 👍👍👍👍👍 why I didn’t discover this product before 😢 well Thank you so much for helping me to change the product to Medium size, I order Small size its my fault, 🤦♀️ well hats off to the staff that helped me to change the products, they come so fast, I’m very much delighted now with my purchase 😘😘😘 keep it up 👍👍👍👍👍 Merry Christmas and Happy New Year 🎉🥂🎉🥂🎉🥂🎉🥂
December 29, 2025
Unprompted review
Reply from Oloraofficial
Hey Jean!
We’re so happy we could help get the perfect size for you 💛 Thank you for your lovely words and support . Wishing you a Merry Christmas and a Happy New Year too! 🎉✨
All the best,
The Olora Team
Scam. Good reviews are fake
When I first placed an order it took 3 weeks to finally arrive. I had no update at all to say my order had been dispatched and when I emailed the customer service on 2 occasions to ask about my order I had no response.
I previously put a bad review on here before the order arrived and was told that my order was actually from ‘OLORAwear’ not olora official and was asked to delete my review which I did. I have since realised the company is the same they even have the same email.
When my order finally arrived they are very flimsy and less absorbent than other underwear in already had, they actually make you more sweaty so it was a waste of £45 (I did buy 3 get 3 free). They really look like they are worth 50p a pair.
Before I realised they were the same company thought maybe olora official would be better quality so was about to try ordering from them instead this is how I realised they are the same company. I’m so pleased I didn’t waste another £45!
Please don’t waste your money on these
Edit- they have responded again to say they are olora official I have just screen captured an advert on the olora wear facebook page with the olora official email address on the actual advert. When you press on the olora wear adverts it takes you to the same website page as it does when you click on the olora/olora official facebook adverts. So the are the same company
December 22, 2025
Unprompted review
Reply from Oloraofficial
Hi Lucy,
Thank you for taking the time to share your experience. We truly understand how frustrating and disappointing this situation must have been, and we’re really sorry you went through that.
We just want to gently clarify that your order was not placed with OLORA OFFICIAL. We are OLORA, and our only official website is oloraofficial.com. The site you ordered from, olorawear, was a copycat store that impersonated our brand without any connection to us. We’ve since reported this, and that website has now been taken down.
Because the purchase wasn’t made with us, we unfortunately had no involvement in the product quality, shipping, or customer service you experienced. While we completely understand your frustration, this review is currently appearing on our page and doesn’t reflect an experience with OLORA OFFICIAL, which is why it’s impacting our business unfairly.
We kindly ask that you remove the review so things remain accurate for other customers who are looking to learn about our brand. We truly appreciate your understanding, and we’re sorry again that you were affected by a copycat site. These situations are upsetting for everyone involved.
Thank you for taking the time to read this.
All the best,
The Olora Team
Great customer service
Heads up - they offer discount codes for trustpilot reviews…
Great customer service. Replies promptly and offers help where it can. I can’t review on the product itself as I haven’t received it as of yet, but it’s being shipped from china so it might take a while before I get it.
December 15, 2025
Unprompted review
Reply from Oloraofficial
Hi Vicky,
Thank you for taking the time to share your feedback, and for your kind words about our customer service. We’re really glad to hear our team was able to assist you promptly and helpfully.
We’d also like to clarify that any discount codes we offer are shared as a thank-you gesture for taking the time to leave feedback, never in exchange for a positive review. Honest reviews, whether positive or critical, are always welcome and valued.
Regarding shipping, some orders do take a little longer depending on destination, and we completely understand the wait can be frustrating. If you’d like an update on your order at any time, please feel free to reach out to us at support@oloraofficial.com, and our team will be happy to help.
Thank you again for sharing your experience. We truly appreciate it. 💛
All the best,
The Olora Team
Amazing customer service
The customer service was absolutely amazing! I ordered the incorrect size, which was my fault (pro tip, if you're used to wearing lace underwear, size up.) The response to my return request was so quick and handled so generously.
Now to the product itself, even though I ordered the wrong size and have not gotten to actually wear them yet, the quality of the underwear upon opening the package was fabulous.. can't wait to receive the proper size and wear these to the gym! Cameltoe embarrassment is a thing of the past. 10/10 recommend
December 19, 2025
Unprompted review
Reply from Oloraofficial
Hey Payton!
We’re so happy our team could help get everything sorted for you 💛 Thank you for your kind words. We can’t wait for you to enjoy the perfect fit at the gym! ✨
All the best,
The Olora Team
SO BAD & FAKE REVIEWS
SO BAD & FAKE REVIEWS.
The quality feels really bad. The sponge-like gusset shifts around and folds in half, which is exactly the area this product is supposed to fix. Because of that, it doesn’t actually do what it claims to do. The material feels cheap and plasticky, even though it’s advertised as organic and breathable. Yes, I'm getting tons of emails and ads from them. More so, after looking through the reviews on their website and here in Trustpilot, it felt off to me. A lot of the reviews here say almost the same thing and while the website says there are 6,000 reviews, they're only a few visible on their website. Something feels fishy.
Update: I did NOT place an order with Olorawear.com, which does not even exist. The order was from them. Brands that rely on deceptive marketing, fake reviews, and low quality products should not be tolerated.
November 3, 2025
Unprompted review
Reply from Oloraofficial
Hi Jenny,
Thank you for taking the time to share your experience. We truly understand how frustrating and disappointing this situation must have been, and we’re really sorry you went through that.
We just want to gently clarify that your order was not placed with OLORA OFFICIAL. We are OLORA, and our only official website is oloraofficial.com. The site you ordered from, olorawear, was a copycat store that impersonated our brand without any connection to us. We’ve since reported this, and that website has now been taken down.
Because the purchase wasn’t made with us, we unfortunately had no involvement in the product quality, shipping, or customer service you experienced. While we completely understand your frustration, this review is currently appearing on our page and doesn’t reflect an experience with OLORA OFFICIAL, which is why it’s impacting our business unfairly.
We kindly ask that you remove the review so things remain accurate for other customers who are looking to learn about our brand. We truly appreciate your understanding, and we’re sorry again that you were affected by a copycat site. These situations are upsetting for everyone involved.
Thank you for taking the time to read this.
All the best,
The Olora Team
I had a question about my shopping and…
I had a question about my shopping and it was answered straight away with polite and helpful service:)) much appreciated! Now I can’t wait to get my underwear 🤗
December 16, 2025
Unprompted review
Reply from Oloraofficial
Hey Nicole!
We’re so glad we could help you right away 😊💛 Thank you for your kind words. We hope you absolutely love your underwear when it arrives! 🤗
All the best,
The Olora Team
beware there's a scam site OLORA WEAR…
beware there's a scam site OLORA WEAR which is not the same company
November 17, 2025
Unprompted review
Reply from Oloraofficial
Hi Sherri,
We received your Trustpilot review. We’re truly sorry to hear you went through that. After reviewing your details, we can see that your order was placed with olorawear.com, which is a completely different store. We are OLORA, and our only official website is oloraofficial.com.
Because the purchase wasn’t made with us, we unfortunately have no access to your order, shipping, or any customer service interactions you experienced. We completely understand your frustration, but your review is currently appearing on our page and may mislead other customers who are trying to learn about our brand.
If you feel comfortable, we kindly ask that you remove the review so we can keep things accurate for everyone.
For help with your order, the best next step would be contacting olorawear.com directly so they can resolve this for you.
Thank you so much for your understanding, and if you ever shop with OLORA in the future, we’re always here to take care of you. 💛
All the best,
The Olora Team
Kind and responsive!
The level of kindness and prompt responses are great things this company has to offer! They are quick to help, offer assistance beyond expectations, and overall to ensure their customers are happy. I hope the products I ordered and sizing fits just right and I may even order more in the future. Great customer service and thank you!
December 12, 2025
Unprompted review
Reply from Oloraofficial
Hey Christa!
We’re so happy to hear you’ve had such a kind and smooth experience with our team 💛 Thank you for your lovely words. We hope you adore your pieces when they arrive!
All the best,
The Olora Team
I recently just tried this out and I…
I recently just tried this out and I ordered the wrong style (my fault), I reached out and immediately they responded, so kindly and very helpful. They helped me decide which is the best style and size and they spent time to resolve and answer all of my questions. Absolutely the best customer service support I received.
November 25, 2025
Unprompted review
Reply from Oloraofficial
Hey Brittany!
We’re so glad our team could help you find the right style and size so quickly and kindly 💛 Thank you for sharing your experience with us!
All the best,
The Olora Team
Great underwear
Great underwear; my new favorites and excellent customer service! The first size wasn’t right and they got me the size I needed!
December 9, 2025
Unprompted review
Reply from Oloraofficial
Hey Wendy!
We’re so happy the new size is a perfect fit for you 💛 Thank you for sharing your lovely experience with us!
All the best,
The Olora Team
These underwear are a complete SCAM
These underwear are a complete SCAM.
These are nothing like what they advertised - these are cheaply made poor quality.
December 2, 2025
Unprompted review
Reply from Oloraofficial
Hi C,
Thank you for taking the time to share your feedback. We’re very sorry to hear that the product did not meet your expectations. This is never the experience we want for our customers.
We would really appreciate the opportunity to look into this further and find a fair solution for you. Please contact our customer care team at support@oloraofficial.com with your order number so we can review your case and make things right.
Thank you again for bringing this to our attention. We’re here to help. 💛
All the best,
The Olora Team
Very good fabric and the best costumer…
Very good fabric and the best costumer service I’ve ever had!!💕 My first pairs didn’t fit well so i reached out to them and answerd quickly to help with my disapointment. They directly placed a new free order for me with new pairs to fit me better. Thats costumer service!!🙏🏼👏🏼
November 27, 2025
Unprompted review
Reply from Oloraofficial
Hey Elina!
We’re so happy our team could help you find the right fit 💛 Thank you for your lovely words. They truly made our day!
All the best,
The Olora Team
Wonderful replacements
This recent order was the second since discovering Olora. I didn't realize that I needed these until I started seeing the ads and reading reviews and I'm very pleased to have made the switch from my previous "no show" thongs as these are more comfortable, higher waisted and great fitting. My first order was for xs and they worked out just fine while this order needed to be for size s. Not sure why, but awesome customer service solved my issue promptly. I've ordered several more as I decided to completely replace my current panties. The padded feature is very nice. I highly recommend this company and their products.
November 24, 2025
Unprompted review
Reply from Oloraofficial
Hey Deborah!
We’re so happy to hear you’re enjoying the comfort and fit, and that our team could help you with sizing along the way 💛 Thank you for choosing us again and for sharing such a lovely review!
All the best,
The Olora Team
Perfect client-service
There went something wrong with my order, wrong sizes arrived. I contacted them and they immediately replied and provided a solution. Very friendly, responsive and honest. The hipsters are also very nice to wear, I would certainly recommend ordering with Olora.
November 20, 2025
Unprompted review
Reply from Oloraofficial
Hey Jess!
So glad we could help sort things out for you so quickly 🤍 Sounds like you’re off to a great start indeed. We hope you love your new knickers when they arrive!
All the best,
The Olora Team
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