Oloraofficial Reviews 728

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 193 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product's amazing fabric, comfort, and effectiveness, often noting its seamless quality and ability to deliver on its promises. The customer service is frequently highlighted as exceptional, with many appreciating the prompt, personal, and helpful responses, even when dealing with order mistakes or exchange requests. Reviewers are impressed with the team's efficiency and willingness to go above and beyond to ensure customer satisfaction, making the overall experience smooth and positive. However, some customers also noted issues with sizing, finding products either too small or too big despite following guides, and a few experienced problems with the product's durability and effectiveness after washing. There were also occasional complaints about delayed orders and concerns regarding the product's ability to maintain its intended function over time.

What people talk about most

Product

Customers had positive experiences with product, praising its comfort, quality, and effectiveness in... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the team's responsiveness,... See more

Order

Customers consistently note positive experiences with order, with many expressing satisfaction and a... See more

Quality

Clients share positive opinions on quality, with many reviewers praising the amazing fabric, comfort, and... See more

Response time

Reviewers mention positive feedback about response time, with many customers praising the quick and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I highly recommend Olora! Firstly, the underwear itself is an amazing fabric, super comfortable and does exactly what it says it will. I’m going back immediately to buy more and chuck out everything e... See more

Company replied

Rated 5 out of 5 stars

I am really impressed with the customer service at Olora. I received my order only to realise I had ordered the wrong size. The customer service team were responsive and extremely helpful in getting t... See more

Company replied

Rated 5 out of 5 stars

I ordered the mid-rise thongs. I really liked the light seamless material and padded gusset - exactly as described and great under leggings - however they were a little small. I wrote to customer ser... See more

Company replied

Rated 5 out of 5 stars

Great experience with this company. The product is excellent - super fit, great quality and really comfortable. Does exactly what it promises to do. I ordered multiple sizes as I wasn’t sure which s... See more

Company replied



Contact info

4.4

Excellent

TrustScore 4.5 out of 5

728 reviews

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No history of asking for reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Amazing!!! They work!!

Just received my new underwear from olora and these are absolutely gorgeous! They really do what they claim to do. Completely invisible, no scrunching up as they fit me so well and incredibly comfortable 😊 I always hated front seem leggings (why do they do that??) And these have completely solved this, everything looks smooth, with no visible vpl. The coffee is my favourite! Customer service was fantastic, straight after I ordered it changed my mind about a colour and they responded straight away saying they would adjust the order. And when I contacted after receiving they responded again straight away. (Emily and Chloe) Very kind and sweet small business with such a great idea for women ❤️ I don't know if i will buy other underwear from anywhere else now. Initially i bought for the gym but i find myself wearing all the time. Would highly recommend. Thanks so much ladies xxx

November 21, 2025
Unprompted review
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Reply from Oloraofficial

Hey Lauren!

Thank you so much for your beautiful message! We’re so happy to hear you’re enjoying your new Olora pieces. It means a lot to know they feel comfortable, invisible, and just right for you. We’ll make sure Emily and Chloe see your kind words too 🤍✨

We’re truly grateful for your support, and we’re always here if you ever need anything. Enjoy wearing them, in the gym and everywhere else! 💛🌿

All the best,
The Olora Team

Rated 5 out of 5 stars

Just placed my first order here as a…

Just placed my first order here as a friend had highly recommended them. I made a bit of a boo-boo when I placed my order and I contacted Customer Service who dealt with immediately and amended the order.so off to a good start I reckon ... looking forward to receiving my knickers 🤣

November 20, 2025
Unprompted review
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Reply from Oloraofficial

Hey Aoife!

So glad we could help sort things out for you so quickly 🤍 Sounds like you’re off to a great start indeed. We hope you love your new knickers when they arrive!

All the best,
The Olora Team

Rated 5 out of 5 stars

5 star customer service

5 star customer service! I placed my first order and was so excited to check out, I selected the wrong size. I didn't realize until I got the order shipment notification. I reached out to customer service and they were able to catch my order before it shipped to correct the size. Many other company's would have thrown up there arm and said "Oh well" but Olora made it happen. I have not gotten my order yet but I am so, so excited to be just as impressed with the product as I am with the service I received. Go Olora!!!

November 19, 2025
Unprompted review
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Reply from Oloraofficial

Hey Renee!

We’re so glad our team could catch your order in time and get everything sorted for you! 💛 Thank you for the amazing feedback. We can’t wait for you to enjoy your pieces just as much as the service!

All the best,
The Olora Team

Rated 5 out of 5 stars

Great products and FANTASTIC customer service

Not only are the products great, the customer service is fantastic! I needed assistance with sizing, and customer service responded immediately to help. I was so pleased, I will absolutely be a repeat customer!

November 17, 2025
Unprompted review
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Reply from Oloraofficial

Hey Emily!

We’re so happy to hear you’re loving both the products and the support from our team! 💛 Thank you for your kind words. We can’t wait to have you back again!

All the best,
The Olora Team

Rated 5 out of 5 stars

I have always had to wear dark legging…

I have always had to wear dark legging to the gym due to sweaty patches showing in light clothing. These knickers are unbelievable. They keep you completely dry, no sweating or wet bits. I’ve now been brave enough to try my pale leggings and they 100% worked. I’ve recommended these to all my gym friends. True to size and so comfortable. The customer service team are so efficient. Emails are replied to straight away. Will definitely invest in more of these.

November 17, 2025
Unprompted review
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Reply from Oloraofficial

Hey Kay!

We’re so happy to hear they’ve given you the confidence to wear your lighter leggings again 💛 Thank you for sharing your experience, and for recommending us to your gym friends!

All the best,
The Olora Team

Rated 5 out of 5 stars

Super product, excellent company

Great experience with this company. The product is excellent - super fit, great quality and really comfortable. Does exactly what it promises to do.
I ordered multiple sizes as I wasn’t sure which size would fit best - when I enquired about an exchange, not only were they happy to oblige but they also said not to bother returning the items. Their customer service is exceptional - prompt and personal replies to emails. I would highly recommend 😊

November 10, 2025
Unprompted review
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Reply from Oloraofficial

Hey Zoe!

We’re so happy to hear you’re loving the fit and comfort, and that our team could make your exchange easy and stress-free 💛 Thank you for sharing your experience. We truly appreciate your recommendation!

All the best,
The Olora Team

Rated 5 out of 5 stars

Fave gym underwear

Best gym underwear! I’ve tried many other brands and none of them conceal like Olora. Gave me the confidence I needed to feel comfortable wearing any outfit!

November 2, 2025
Unprompted review
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Reply from Oloraofficial

Hey!

We’re so glad you’re feeling confident and comfy in your Olora pieces! 💛 Thank you for sharing your experience. This made our day! ✨

All the best,
The Olora Team

Rated 5 out of 5 stars

I finally made my first purchase after…

I finally made my first purchase after viewing this product about 100 times!! And Im so glad I did! 😊They are just as described! They are soft, comfortable and don't show under my tights. But, best of all...No camel toe! I was mistaken with my size originally, but the customer service team was very helpful with a quick reply and easy exchange. Id say they're true to size. Im 125lb and wear a size small. I'll definitely be purchasing again in the future!

November 10, 2025
Unprompted review
Oloraofficial logo

Reply from Oloraofficial

Hey Jozy!

We’re so happy to hear you’re loving the comfort and that our team could help with sizing so smoothly 💛 Thank you for sharing your experience. We can’t wait to serve you again!

All the best,
The Olora Team

Rated 5 out of 5 stars

Amazing company

#1 thing about Olora is they’re customer service! It is fantastic!
They reply really quick and if you’re not satisfied with the product they make sure to replace the size or reimburse you.

November 9, 2025
Unprompted review
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Reply from Oloraofficial

Hey!

We're so glad to hear you’ve had such a great experience with our team 💛 Thank you for your kind words and for trusting us!

All the best,
The Olora Team

Rated 5 out of 5 stars

Great experience with this brand

Great experience with this brand. I've written another review a few weeks ago, but i haven't said anything about the quality yet. I wanted to add that everything is just perfect and it's great quality.

November 7, 2025
Unprompted review
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Reply from Oloraofficial

Hey Bente!

We’re so happy to hear you’re loving the quality as well 💛 Thank you for coming back to share more of your experience. We truly appreciate it!

All the best,
The Olora Team

Rated 5 out of 5 stars

Amazing customer service

Amazing customer service, prompt and very helpful responses and fixed my order at no extra cost!

November 4, 2025
Unprompted review
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Reply from Oloraofficial

Hey Queenie!

We’re so glad we could help get everything sorted for you! 💛 Thank you for your kind words and for sharing your experience with us!

All the best,
The Olora Team

Rated 5 out of 5 stars

Wrong size ordered

The customer service is excellent with this company. I ordered the wrong size and emailed them straight away, they got back very quickly and are sending out my orginal size at no extra charge, I would highly recommend this company, the best to deal with

November 3, 2025
Unprompted review
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Reply from Oloraofficial

Hey Deirdre!

We’re so happy to hear our team was able to sort that out for you quickly 💛 Thank you for sharing your experience and for recommending us!

All the best,
The Olora Team

Rated 4 out of 5 stars

Customer service excellent

These were not for me, but the customer service was excellent.

November 1, 2025
Unprompted review
Oloraofficial logo

Reply from Oloraofficial

Hi Moon,

We appreciate you giving us a try, and we’re glad our team could support you along the way 💛 Thank you for sharing your experience with us!

All the best,
The Olora Team

Rated 5 out of 5 stars

Olora is an absolutely amazing company

Olora is an absolutely amazing company! 🤩 I just received my first purchase, and the product quality is exactly as described. Very comfortable and sweat-proof underwear. I ordered a size too small because someone in their reviews mentioned thongs run a bit bigger, so I thought I'd size down, but nope, they are true to size! Their customer service is absolutely 💯👌, replying within minutes, even on weekends. I will definitely use them in the future to buy more products! 🛍️✨

November 1, 2025
Unprompted review
Oloraofficial logo

Reply from Oloraofficial

Hey Ila!

We’re so happy to hear you’re loving the comfort and your experience with our team! 💛 Thank you for sharing your kind words. We can’t wait to serve you again soon! 🌟

All the best,
The Olora Team

Rated 5 out of 5 stars

Great customer service

I ordered 3 pairs of underwear from Olora and got 3 free. 6 pairs of high rise thongs for the gym, I wore them for probably 2 months and then emailed them as they just weren't fitting right. Olora got back to me super quick and sent out 6 pairs in a size down for free! I didn’t need to return the others either. Olora get 5 stars just on their customer service and the smaller size fits much better and doesn’t move around as much.

August 30, 2025
Unprompted review
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Reply from Oloraofficial

Hey Natasha!

We’re so glad to hear the smaller size is a better fit for you now! 💛 Thank you for sharing your experience. We truly appreciate your kind words about our team.

All the best,
The Olora Team

Rated 5 out of 5 stars

New customer and I’m super impressed

New customer and I’m super impressed. My order was a bit delayed, but I received numerous personal updates about it. When the thongs came, they were of obvious good quality. Good weight to the fabric and very seamless. I realized though that I had ordered the wrong size (which was entirely my own fault - or maybe wishful thinking on my part!). Customer service worked with me immediately and without question to exchange them - frankly I was expecting a run around and got absolutely the opposite. Thanks!

October 30, 2025
Unprompted review
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Reply from Oloraofficial

Hey Tamara!

Thank you so much for sharing this, it truly means a lot to us 💛 We’re so glad to hear that you’re impressed with your first experience, from the quality of your order to the support you received from our team. We always want exchanges and solutions to feel easy and kind, so hearing this feedback really makes our day! ✨ Enjoy your new pieces. We can’t wait to have you back again soon 💕

All the best,
The Olora Team

Rated 5 out of 5 stars

Excellent customer service!!

Had fit issues and I was treated so well in order to get items returned and replaced.
Customer service is excellent, so appreciated after dealing with the “usual” elsewhere. Tried to return a bra to Soma recently and was treated like a criminal😂😂
This design is great, don’t have to get rid of some of my revealing leggings or worry about leaving sweat marks at the gym.
Thank you so much.

October 27, 2025
Unprompted review
Oloraofficial logo

Reply from Oloraofficial

Hey Rachel!

Thank you so much for sharing this! 😊 We're so glad our team could make things easy for you and that you’re loving the design. Here’s to confident, carefree workouts ahead! 💛

All the best,
The Olora Team

Rated 5 out of 5 stars

Super quick to reply to me when I…

Super quick to reply to me when I ordered to wrong address and amended this immediately. I then also realised I had ordered the wrong style and when asked how to return they kindly allowed me to keep them as a gesture of good will and are sending out the correct item.
Very good customer service

October 28, 2025
Unprompted review
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Reply from Oloraofficial

Hey!

We’re so happy we could help get everything sorted for you! 💛 Thank you for sharing your experience and for your kind words about our team.

All the best,
The Olora Team

Rated 5 out of 5 stars

Great prompt customer service

Great prompt customer service! Looking forward to testing out my new underwear at the gym 🏋🏼‍♀️

October 28, 2025
Unprompted review
Oloraofficial logo

Reply from Oloraofficial

Hey!

We’re so glad our team could help you quickly! 💛 Can’t wait for you to feel the comfort and confidence at the gym! 🏋🏼‍♀️

All the best,
The Olora Team

Rated 5 out of 5 stars

Great product and fit

Very happy with the fit and how comfortable they are under workout clothes as well as providing the necessary coverage as stated in the description. I also like their "no risk" purchasing policy as any questions or issues are immediately responded to and resolved. Exceptional customer
service. Experience definitely met and exceeded expectations. Highly recommend.

October 26, 2025
Unprompted review
Oloraofficial logo

Reply from Oloraofficial

Hey Karen!

We’re so happy to hear you’re loving the fit and comfort! Thank you for sharing such kind words. We’re so glad you had a great experience with our team. 💛

All the best,
The Olora Team

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