Oloraofficial Reviews 728

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 193 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product's amazing fabric, comfort, and effectiveness, often noting its seamless quality and ability to deliver on its promises. The customer service is frequently highlighted as exceptional, with many appreciating the prompt, personal, and helpful responses, even when dealing with order mistakes or exchange requests. Reviewers are impressed with the team's efficiency and willingness to go above and beyond to ensure customer satisfaction, making the overall experience smooth and positive. However, some customers also noted issues with sizing, finding products either too small or too big despite following guides, and a few experienced problems with the product's durability and effectiveness after washing. There were also occasional complaints about delayed orders and concerns regarding the product's ability to maintain its intended function over time.

What people talk about most

Product

Customers had positive experiences with product, praising its comfort, quality, and effectiveness in... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the team's responsiveness,... See more

Order

Customers consistently note positive experiences with order, with many expressing satisfaction and a... See more

Quality

Clients share positive opinions on quality, with many reviewers praising the amazing fabric, comfort, and... See more

Response time

Reviewers mention positive feedback about response time, with many customers praising the quick and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I highly recommend Olora! Firstly, the underwear itself is an amazing fabric, super comfortable and does exactly what it says it will. I’m going back immediately to buy more and chuck out everything e... See more

Company replied

Rated 5 out of 5 stars

I am really impressed with the customer service at Olora. I received my order only to realise I had ordered the wrong size. The customer service team were responsive and extremely helpful in getting t... See more

Company replied

Rated 5 out of 5 stars

I ordered the mid-rise thongs. I really liked the light seamless material and padded gusset - exactly as described and great under leggings - however they were a little small. I wrote to customer ser... See more

Company replied

Rated 5 out of 5 stars

Great experience with this company. The product is excellent - super fit, great quality and really comfortable. Does exactly what it promises to do. I ordered multiple sizes as I wasn’t sure which s... See more

Company replied



Contact info

4.4

Excellent

TrustScore 4.5 out of 5

728 reviews

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No history of asking for reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

extremely uncomfortable

These underwear are extremely uncomfortable - the front wedge is too narrow and rides you, the length from the front to the back is too long. Not sure who these were designed for. Someone 6 ft tall and weighing 100 lbs. Not sure. I bought xs I am 5 feet tall and weight 100 lbs - not a good fit.

October 23, 2025
Unprompted review
Oloraofficial logo

Reply from Oloraofficial

Hi,

We’re so sorry to hear that the fit wasn’t comfortable for you. Your feedback is incredibly valuable, and we’d love the chance to make this right. Please reach out to our customer care team at support@oloraofficial.com. We’ll be happy to assist you with an exchange or solution that better suits your fit and comfort. 💛

All the best,
The Olora Team

Rated 5 out of 5 stars

Comfortable great quality of panties i…

Comfortable great quality of panties i love them feeling like you’re not wearing,very nice shape invisible lines specially for gym leggings,thank you olora

October 22, 2025
Unprompted review
Oloraofficial logo

Reply from Oloraofficial

Hey Lauren!

We’re so glad you’re loving the fit and feel! 💛 Thank you for sharing your kind words. It means so much to our team!

All the best,
The Olora Team

Rated 5 out of 5 stars

Very helpful customer service

Very helpful customer service. The product is comfortable to wear and does exactly what it says!

July 7, 2025
Unprompted review
Oloraofficial logo

Reply from Oloraofficial

Hey Helen!

We’re so happy to hear you’re loving both the product and our support team! 💛 Thank you for sharing your experience with us!

All the best,
The Olora Team

Rated 5 out of 5 stars

Great product and great customer service

I had a great experience. Delivery took longer than expected despite paying for priority but other than that I was happy with the products and customer services was great! One of the thongs I received was damaged and they offered to send the replacement immediately. The only thing I would say is the thongs could be a touch tighter for small women like me but otherwise I like them. Will buy more.

October 15, 2025
Unprompted review
Oloraofficial logo

Reply from Oloraofficial

Hey!

We’re so glad to hear you loved your experience and that our team could help so quickly 💕 Thank you for your thoughtful feedback. It really helps us improve!

All the best,
The Olora Team

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service! I emailed them with a question before I put my order in, and they responded back in under 20 minutes! Ordered immediately.

October 15, 2025
Unprompted review
Oloraofficial logo

Reply from Oloraofficial

Hey!

So happy to hear you had a smooth experience with our team! 💛 Thank you for choosing us and for taking the time to share your kind words.

All the best,
The Olora Team

Rated 1 out of 5 stars

These are absolutely horrible

These are absolutely horrible. The middle part is coming off and I can see the white fabric on the inside where it’s supposed to be to cover. Sizing is off. And it’s past my return window but I never opened the package. These are so bad save your money.

October 13, 2025
Unprompted review
Oloraofficial logo

Reply from Oloraofficial

Hi Nyasia,

We’re truly sorry to hear about your experience and appreciate you taking the time to share this feedback. This isn’t the level of quality we aim to deliver, and we completely understand how disappointing that must have been. Even though your order is past the return window, our customer care team would be more than happy to look into this and make things right for you. Please reach out to us at support@oloraofficial.com
, and we’ll personally ensure your concern is taken care of promptly. 💛

Warm regards,
The Olora Team

Rated 5 out of 5 stars

Game changer!

I was on a hunt for a "camel toe proof" solution, after comparing many brands, Olora's unique design convinced me, and i couldn't be happier with the decision! It really does work, I finally feel confident wearing leggings at the gym. This is definitely a must have!
I has hesitant buying from a new brand but I received my order incredibly fast, plus the quality of the material is impressive, it's really soft.

About the customer service, i must say it is exceptional, i had a sizing issue with one pair but the team responded immediately and resolved the problem, plus they were very professional and kind.

Highly recommend!

October 9, 2025
Unprompted review
Oloraofficial logo

Reply from Oloraofficial

Hey Kate!

Thank you so much for sharing your experience! 💖 We're so glad you’re loving the comfort, quality, and confidence our design bring, and we truly appreciate your kind words about our team.

All the best,
The Olora Team

Rated 5 out of 5 stars

The product is comfortable and true to…

The product is comfortable and true to size. I had an issue with my order and the customer service was top notch and handle the matter very quickly and professionally.

October 6, 2025
Unprompted review
Oloraofficial logo

Reply from Oloraofficial

Hey Catherine!

Thank you for sharing your experience! We're happy to know you’re enjoying your order and that our team was able to assist you quickly and with care.🌸

All the best,
The Olora Team

Rated 5 out of 5 stars

Great experience

Great experience. I bought a pack of six and unfortunately they were to small, I emailed Olora and they responded very quickly and extremely helpful. They offered to send me out a full replacement to ensure a more comfortable fit. This was very much appreciated. My order has been shipped now. The girls I emailed were quick to respond and very easy to deal with. Thank you

October 1, 2025
Unprompted review
Oloraofficial logo

Reply from Oloraofficial

Hey Caitlin!

Thank you so much for your kind words! We’re so glad our team could help make things right and ensure you get the perfect fit. We truly appreciate your lovely feedback!🌸

All the best,
The Olora Team

Rated 5 out of 5 stars

Great customer service

Great customer service, care and support! Very quick delivery and response time.

October 5, 2025
Unprompted review
Oloraofficial logo

Reply from Oloraofficial

Hey!

Thank you so much for your lovely feedback! 💛 We're so happy to know you had a smooth experience from support to delivery.

All the best,
The Olora Team

Rated 5 out of 5 stars

Fabulous customer service and products

Firstly I’d like the praise the customer service of Olora.
My order was delivered ( through no fault of mine of Oloras ) to the wrong address via loyal mail - who were ZERO help.
I contact Olora and they were incredibly kind, and helpful. After accepting my doorbell camera proof that it was absolutely NOT delivered to me, they very quickly got on to the situation and sorted it out for me. I received my order this morning.

The product is great and does exactly what they are advertised to do and I am sure I will much more confident when I am at the gym or wearing my gym gear in general.

Thank you for you great products, and wonderful customer service. I couldn’t ask for anything more.

October 3, 2025
Unprompted review
Oloraofficial logo

Reply from Oloraofficial

Hey Debbie!

Thank you so much for sharing this, we’re really glad to hear everything got sorted out smoothly and that you’re loving your order! 💛 We appreciate your kind words and support more than you know.

All the best,
The Olora Team

Rated 4 out of 5 stars

Great prices with helpful costumer…

Great prices with helpful costumer services.

October 2, 2025
Unprompted review
Oloraofficial logo

Reply from Oloraofficial

Hey Prisila!

Thank you for your kind words! 💖 We’re so glad you enjoyed both the prices and the support, and we look forward to serving you again.

All the best,
The Olora Team

Rated 5 out of 5 stars

Exceptional customer service

Exceptional customer service. I needed a smaller size and Chloe got back to me promptly, arranging a replacement order at no extra charge. The communication has been exceptional and you feel truly valued as a customer, which is rare these days. Would not hesitate to order from Olora again.

October 1, 2025
Unprompted review
Oloraofficial logo

Reply from Oloraofficial

Hey Lindsay!

So glad our team could take care of that for you so smoothly! 💕 We truly appreciate your kind words and can’t wait to serve you again soon.

All the best,
The Olora Team

Rated 5 out of 5 stars

Great customer support

Really helpful when I was a wally and put the wrong delivery address. Thank you Chloe!!

September 29, 2025
Unprompted review
Oloraofficial logo

Reply from Oloraofficial

Hey Livvy!

Happy we could help get everything sorted for you! 💛 Thanks for your kind words and for giving our team a lovely shout-out!

All the best,
The Olora Team

Rated 5 out of 5 stars

Great customer service

Great customer service - processed a replacement order for me quickly with no questions asked as I mistakenly ordered the wrong thing!

September 29, 2025
Unprompted review
Oloraofficial logo

Reply from Oloraofficial

Hey Sarah!

So glad we could get that sorted for you quickly 😊 Thank you for sharing your experience and for being such a wonderful customer!

All the best,
The Olora Team

Rated 5 out of 5 stars

Top tier service!

Emily with the customer service team was absolutely wonderful to work with. She was more than accommodating while handling my issue. The product is very well made, great quality and service. I am looking forward to to my next purchase.

September 28, 2025
Unprompted review
Oloraofficial logo

Reply from Oloraofficial

Hey Tori!

We’re so happy to hear Emily was able to take such great care of you 🌸 Thank you for your kind words. We can’t wait to serve you again soon!

All the best,
The Olora Team

Rated 5 out of 5 stars

Great Company, Great Product

Very pleased with the service I have received from Olora, and with the product too. Their underwear is lovely and seems to do exactly what they promised. I’ve only worn one of the thongs from my first order and it was very comfortable but slightly too big for me. I hadn’t properly checked with their sizing chart before ordering. But I have checked now and ordered a size down so hopefully that will fit better. I didn’t return the original order because I’m sure I’ll still wear the pants. I’m extremely impressed by the fantastic customer service offered by this company: they answer questions quickly and obviously read what you’ve asked about because every reply feels personal. Highly recommend Olora.

September 27, 2025
Unprompted review
Oloraofficial logo

Reply from Oloraofficial

Hey Susan!

We’re so happy to hear you’re enjoying your Olora pieces 💛! It’s wonderful to know our service and fit guidance helped, and we hope your new size feels perfect!

All the best,
The Olora Team

Rated 5 out of 5 stars

A Truly Exceptional Company

The customer service I received from Olora was truly exceptional. When I didn't receive an email confirmation, their team replied promptly, found my order, and even expedited the shipping. Later, when a style didn't fit, they quickly arranged to send me a new one for free. The team was consistently polite and empathetic throughout my interactions, making me feel heard and valued as a customer. This company clearly goes above and beyond, and I can't recommend them highly enough.

September 24, 2025
Unprompted review
Oloraofficial logo

Reply from Oloraofficial

Hey Jessica!

We’re so glad our team could take such good care of you 🤍 Thank you for your kind words and for recommending us!

All the best,
The Olora Team

Rated 4 out of 5 stars

Very high quality & my go-to panty

The quality of products are amazing. I bought 4 panties back in March, and seeing myself always reaching for them over the past few months, I just bought 4 more a few days ago. The customer service was awesome - I wanted the exact same pairs, so I asked support to send me my previous purchase order and they responded super quick. My only reason for 4 stars vs. 5 is that I feel as though I get daily e-mails and marketing from them. Overall a great company, and I look forward to trying out all of their products.

September 22, 2025
Unprompted review
Oloraofficial logo

Reply from Oloraofficial

Hey Paige!

We’re so glad to hear our pieces have become your go-to 🤍 Thank you for coming back for more and for sharing such thoughtful feedback with us!

All the best,
The Olora Team

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