Oloraofficial Reviews 728

I found Olora while searching for the perfect invisible underwear for tight gym clothing. I was a little sceptical and thought - “surely, they must not be completely invisible, no underwear is..”

Happily, I was wrong!

The product is just as described and I can now wear my favourite gym outfit with no lines or cameltoe.

Also must acknowledge Olora’s phenomenal customer service!

Great product amazing customer service! Highly recommend to anyone

High quality and quick customer service!!✨ And the products are comfortable and really worth a try especially if you are an active type wearing your beloved tights for a great workout but wants to leave the camel toe at home😅

Helpful and prompt, responsive staff to my shipping questions! Chloe in particular was super kind and helpful!

Wonderful products, nice quality for the price point. Leggings really are clever and give a great look!

The customer service is second to none as well ... just could not say anything better about Olora.

Very absorbant and comfortable. You have to wear them quite high up on your hips which I wasn’t used to. Took a long time to arrive (almost a month) but customer service kept me updated, I bought 4 in S as I am a size 10 but these were much too big and moved around a lot, customer service was amazing and sent me 4 XS for free, they fit great so maybe size down for these. Will be buying more!

So helpful with size exchange!

Great service, nothing is a bother to them. The quality seems great (yet to test them out ☺️)

Great underwear to a good price!
Supergood customers support! I was gonna place my second order because now i don't want other underwear and accidentaly made my order with my company card. I wrote them to see if they could cancel it. 30 min later (a friday evening) they had canceled the order and refunded my money!

My experience was a memorable experience, along with high kudos to Chloe for her exceptional support! My email was responded to promptly and even though I may not need more than the many items I’ve already ordered - I certainly will let my friends know and recommend these to them! I’m so impressed!

There was a delay with my order which was quickly resolved - Emily and Chloe were attentive and efficient communicating with me. The underwear themselves are so soft and gorgeous, no embarrassing lines and I feel super
confident working out now. Great team, great product. Would 100% recommend. Thank you ♡

Honestly, these underwear are a gamechanger. My camel toe brings me extreme anxiety in the gym and actually in general. I'm sure all of us can agree!! I will say I like the undies a lot. I do wish the gusset was wider and taller... as all cewchies are not created equally, but they work fine for me, anyway. I did have some issues a few months after my order and the customer service was AMAZING. Like, above and beyond. Truly grateful! I hope they continue to make a great product, have amazing customer servive and also become a little more inclusive :)

Amazing customer service! Super responsive!
I put the wrong address on my order and they replied within hours and made sure all was correct

Great Customer Service, helping me with sizing.
Quality high rise thongs in black and sand in XL (I’m a size 14).Definitely no camel toe, comfy and great under other clothes not just leggings. Great under clingy dresses, no ugly lumpy lines. Wash and dry well.
Making my 3rd purchase which is for the tummy control thongs 🙂

I haven’t received my items yet but I ordered the wrong style and wrote an email hoping to correct my order. It was quickly and kindly resolved without issue! Amazing customer service! I cannot wait to try this product!!

I do find that the sizing isn’t very consistent, however the customer service is top notch - shoutout to Chloe for the prompt responses and professionalism. I’ve dealt with them a few times and they’ve been very helpful every time. Thank you!

Had an issue with the received product and reached out to customer service via the website for support. Received a prompt reply from Emily who worked patiently with me to sort out the issue. Have yet to receive replacement product, but otherwise amazing customer service!

The olora customer support team are great. They have been really helpful and very responsive in helping me solve a couple of problems I’ve had. They are super easy to deal with and always very quick to respond. The pants are great too! Really comfy and no camel toe in sight

Having seen Olora plastered over Instagram sponsored posts I took the plunge. As a 42 year old mother of 2 I was looking for something that would allow me to wear Nike Pro gym shorts without flashing a big old camel toe. I went for the mid rise thongs which had some kind of offer on so I got a number of them. I'm sad to say that they didn't have the desired effect. In spite of being a UK size 6-8 clothing I think size small was wrong for me which is frustrating as they aren't cheap! They actually gave me a vagina wedgie (perhaps my toe is toe fat these days?!). But either way wearing them with leggings and cycling shorts was very uncomfortable and I kept having to plunge my hand into my pants to readjust. So yeah size up ladies unless you have ultra small lady flaps! Sad as I was raving about getting these to literally every single mum friend and the anticipation esp after the wait for them to be shipped (from china?) was immense. Gutted

I have to say I was disappointed by Olora. I was looking for a great high waisted thong so I tried their Invisible Camel Toe Thong High Rise. I used their size guide and ordered the size large. I normally wear a UK 12 (occasionally 10). They appeared to fit ok and I liked the wide sides. However, the gusset is very thick and protrudes from the front which looks odd. More problematic for me was as soon as I moved the wide sides scrunched up into a thin side and became incredibly visible under clothes.

Because of Olora’s 90 day fit guarantee I contacted the company assuming they would provide advice and suggest a new size. They said “While we’re unable to process a full return or exchange in this case, we'd love to offer you a 40% refund as a gesture of goodwill. You're welcome to keep the items, and if you'd prefer, you can gift or donate them.”
When I pointed out the fit guarantee and said I had hope they would have seen the problem before and suggest a new size. They said they would send a new size but wouldn’t suggest if I should go larger or smaller. They asked me to decide what would be better and they also said ‘Please note that while we’re more than happy to offer this replacement, we’re unable to offer unlimited exchanges or returns moving forward.’
I thought it was wrong for me to take the risk of the new size not working as well given their guarantee and just asked for my money back instead.
They only offered me a 50% refund. After waiting a while and considering I accepted this on the basis that I had had enough of dealing with the company and felt that posting an honest review of my experience would help other buyers more than getting the full refund that I was entitled to.

As an update as soon as I posted this review Olora wrote to me and said "As a small gesture of goodwill and to show our commitment to making this right, I’d love to offer you a full refund along with a free replacement of your original order (I suggest a size up base on experience but I'm happy to include a couple of medium sizes too for you to try). No need to return the items. If you feel this resolves things fairly, we’d be so grateful if you’d consider removing your review. Once it’s deleted, just let us know and we’ll process your refund right away." I find this form of bribery unacceptable and have declined their offer and have not removed this honest review.