Oloraofficial Reviews 728

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 193 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product's amazing fabric, comfort, and effectiveness, often noting its seamless quality and ability to deliver on its promises. The customer service is frequently highlighted as exceptional, with many appreciating the prompt, personal, and helpful responses, even when dealing with order mistakes or exchange requests. Reviewers are impressed with the team's efficiency and willingness to go above and beyond to ensure customer satisfaction, making the overall experience smooth and positive. However, some customers also noted issues with sizing, finding products either too small or too big despite following guides, and a few experienced problems with the product's durability and effectiveness after washing. There were also occasional complaints about delayed orders and concerns regarding the product's ability to maintain its intended function over time.

What people talk about most

Product

Customers had positive experiences with product, praising its comfort, quality, and effectiveness in... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the team's responsiveness,... See more

Order

Customers consistently note positive experiences with order, with many expressing satisfaction and a... See more

Quality

Clients share positive opinions on quality, with many reviewers praising the amazing fabric, comfort, and... See more

Response time

Reviewers mention positive feedback about response time, with many customers praising the quick and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I highly recommend Olora! Firstly, the underwear itself is an amazing fabric, super comfortable and does exactly what it says it will. I’m going back immediately to buy more and chuck out everything e... See more

Company replied

Rated 5 out of 5 stars

I am really impressed with the customer service at Olora. I received my order only to realise I had ordered the wrong size. The customer service team were responsive and extremely helpful in getting t... See more

Company replied

Rated 5 out of 5 stars

I ordered the mid-rise thongs. I really liked the light seamless material and padded gusset - exactly as described and great under leggings - however they were a little small. I wrote to customer ser... See more

Company replied

Rated 5 out of 5 stars

Great experience with this company. The product is excellent - super fit, great quality and really comfortable. Does exactly what it promises to do. I ordered multiple sizes as I wasn’t sure which s... See more

Company replied



Contact info

4.4

Excellent

TrustScore 4.5 out of 5

728 reviews

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No history of asking for reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Amazing service from Olora

Amazing service from Olora. Replies to email very prompt and courteous, couldnt do enough. My items were replaced and sent out straight away. Very good quality product.

August 26, 2025
Unprompted review
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Reply from Oloraofficial

Hey Joanne!

Thank you so much for your kind words! 🌸 We’re glad we could get everything sorted quickly for you and that you’re enjoying the quality of your items. ✨

All the best,
The Olora Team

Rated 5 out of 5 stars

Customer service is phenomenal

Customer service is phenomenal! I accidentally ordered the wrong version I was attempting to order, they were very prompt in replying and very helpful. When I asked to make an exchange they said they would gladly handle it and have worked to get me the correct product even though it was my mistake when ordering. I have been very happy with their customer service.

August 26, 2025
Unprompted review
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Reply from Oloraofficial

Hey Nikki!

We’re so glad our team could help make things right for you 🤍 Thank you for sharing your kind words and for trusting us with your order!

All the best,
The Olora Team

Rated 5 out of 5 stars

Amazing Customer Service

The customer response time is amazing. Emily got back to me in the blink of an eye. I purchased the wrong size and Emily had the correct size sent out to me.

August 26, 2025
Unprompted review
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Reply from Oloraofficial

Hey Alex!

So glad to hear Emily was able to help so quickly. Thank you for sharing your experience, we’re happy you’ve got the perfect size on the way!💕

All the best,
The Olora Team

Rated 5 out of 5 stars

Great customer service

Even though my order delivery was delayed and the leggings didn't quite fit me as well as I hoped. The customer service was incredible, very responsive and opened to what the best resolution was for me. The thongs are great. I really hope they keep giving the same 🐫 protection after many washes.

August 22, 2025
Unprompted review
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Reply from Oloraofficial

Hey Maria!

We’re so happy to hear our team was able to take good care of you, and we love that you’re enjoying the thongs. 🤍 Thank you for sharing your experience with us!

All the best,
The Olora Team

Rated 5 out of 5 stars

Love these

Love these! I’ve done 3 ordered now as my daughters all want them to. Great quality, quick drying and customer service support is great!

August 14, 2025
Unprompted review
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Reply from Oloraofficial

Hey Leanne!

That’s so wonderful to hear. Thank you for choosing us again and again! We love knowing your daughters are enjoying them too. 💕

All the best,
The Olora Team

Rated 5 out of 5 stars

The customer service team are AMAZING

The customer service team are absolutely incredible!!! The response time is super speedy.... They answer questions immediately! The underwear seems great, one small adjustment to my order was needed and the team jumped into action straight away to correct this for me. If you are worried to order from here then don't be! Would recommend 100%.

August 20, 2025
Unprompted review
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Reply from Oloraofficial

Hey Miss Morris!

Thank you so much for your kind words! We’re so glad we could make your experience smooth and easy, and we truly appreciate your recommendation. 💛

All the best,
The Olora Team

Rated 5 out of 5 stars

Great customer service from Emily…

Great customer service from Emily regarding a change to delivery address - thanks

August 11, 2025
Unprompted review
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Reply from Oloraofficial

Hey Nick!

So happy to hear our team could help you out so smoothly 💛 We’ll be sure to share your kind words with them!

All the best,
The Olora Team

Rated 5 out of 5 stars

Excellent customer service

I've been so impressed with the customer service from Olora. I needed help tracking my delivery and then once it arrived realised I needed a larger size and the support team have been absolutely fantastic. They have replied quickly, been friendly and helpful, and have gone above and beyond. I already knew the underwear was great, comfortable with no vpl, but the customer service has made it even better.

August 10, 2025
Unprompted review
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Reply from Oloraofficial

Hey Chrissie!

Thank you so much for your kind words! We’re so happy to know you’re enjoying both your Olora pieces 👙 and the support you’ve received. It’s always our pleasure to help make things perfect for you.💛

All the best,
The Olora Team

Rated 5 out of 5 stars

The fit is amazing and the customer…

The fit is amazing and the customer service is the best I have ever received. They answered questions immediately and were very responsive. The underwear is great for under dresses too, it is flattering, smooth and stays put

August 2, 2025
Unprompted review
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Reply from Oloraofficial

Hey Samantha!

Thank you so much for sharing your lovely feedback! We’re so happy you’re loving both the fit and our service, and we can’t wait to keep you feeling comfy and confident. 💛

All the best,
The Olora Team

Rated 5 out of 5 stars

returning customer


As a returning customer, I continue to be impressed with Olora underwear. The product is consistently high quality, comfortable, and well-designed. The customer service team is also fantastic—responsive, friendly, and genuinely helpful. Highly recommend!

August 7, 2025
Unprompted review
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Reply from Oloraofficial

Hey Cathy!

Thank you for coming back to us and for sharing such kind words. We're so happy you're loving your Olora pieces and the support from our team! 💛

All the best,
The Olora Team

Rated 4 out of 5 stars

Good, Comfy Product

Overall this is a good product provided by a lovely team!

Very comfortable and seam-free (great under gym leggings), though just be mindful of gusset width as I personally found it quite narrow for my body type, so the material moves around a little sometimes.

I’m still figuring out the best way to wash them to maintain their sturdy shape (I’d maybe advise hand wash I think), but most of the time I’m able to get everything into place and go about my day without concern.

The team have been great for advice and quick to update me on my order, special thanks to Ava for her help finding the right product!

July 28, 2025
Unprompted review
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Reply from Oloraofficial

Hey Bethen!

Thank you so much for the thoughtful review. We’re really glad to hear you’re enjoying the comfort and found the team’s support helpful! 😊 We’ll be here if you ever need more tips or help with care.

All the best,
The Olora Team

Rated 5 out of 5 stars

Absolutely amazing the best workout…

Absolutely amazing the best workout underwear I’ve tried and believe me I’ve tried a lot ! Such a good company , fantastic quality and so comfortable highly recommend true to size too have both colours the nude and black and the quality is supreme !

August 4, 2025
Unprompted review
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Reply from Oloraofficial

Hey Deone!

Thank you so much for your lovely words! 😊 We’re so glad you’re loving both colors, and we really appreciate you sharing the love for the fit and feel too! 🖤✨

All the best,
The Olora Team

Rated 5 out of 5 stars

Not only are thier underwear…

Not only are thier underwear high-quality but so are like leggings! I’ve slowly been switching all my underwear to Olora and couldn’t be happier. Now I don’t have to worry about sweat or camel toe ever again in or out of the gym.

August 2, 2025
Unprompted review
Oloraofficial logo

Reply from Oloraofficial

Hey Angela!

We love hearing this. Thank you for trusting Olora for your everyday and gym wear! 🖤 So glad you’re feeling confident and comfortable in every move you make! 💪✨

All the best,
The Olora Team

Rated 5 out of 5 stars

Buy from here!

My experience with Olora was great!! I def recommend. They are very trustworthy and i’ve had a great experience with them xx!

July 27, 2025
Unprompted review
Oloraofficial logo

Reply from Oloraofficial

Hey Lola!

Thank you so much for the kind words! 💛 We’re so happy you had a great experience. Your support truly means so much to us! xx

All the best,
The Olora Tean

Rated 5 out of 5 stars

Fantastic customer service and great…

Fantastic customer service and great products very happy overall

July 22, 2025
Unprompted review
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Reply from Oloraofficial

Hey Norah!

Thanks a bunch! 😊 We're so happy you had a great experience with both our service and products! 💛

All the best,
The Olora Team

Rated 5 out of 5 stars

Great communication, quick delivery, great items

Great communication when I emailed them with a question. (Was worried I was ordering from the UK and they appeared to be an american company- was worried about import tax- but they said they dispatch from a UK warehouse). Got the gym thongs and they are great. Quick delivery.

July 17, 2025
Unprompted review
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Reply from Oloraofficial

Hey Kate!

Thanks so much for your lovely feedback. We're really glad everything went smoothly and that you're happy with your gym thongs! Always here if you need anything else. 😊

All the best,
The Olora Team

Rated 5 out of 5 stars

This brand has gained a loyal and very…

This brand has gained a loyal and very happy customer, Why look anywhere else when this brand looks after their customers AND sells good quality products that match what they appear online, my order at first was not received due to negligence of delivery driver, when I let the store know they offered to re send my entire order for free as a gesture of good faith despite the parcel being delivered to my front door but stolen, you don’t come by small businesses like this anymore that are willing to look after their customers. Thank you ladies

July 18, 2025
Unprompted review
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Reply from Oloraofficial

Hey Steffanie!

Thank you so much for your kind words. We're so glad we could help, and we’re lucky to have kind customers like you. 💛

All the best,
The Olora Team

Rated 5 out of 5 stars

Speedy customer service and brilliant products

I want to give a shout out to both the customer service team and the comfort of these products! I has a question about a recent order, which I raised in the evening via the Contact Us option, the team replied and resolved the matter by the time I was eating my breakfast the next day. I’ve ordered my second batch of products as they just work!

July 17, 2025
Unprompted review
Oloraofficial logo

Reply from Oloraofficial

Hey Ellen!

Thank you so much for the lovely shoutout. We’re really glad we could help and even happier to hear you’re loving the products! 😊💫

All the best,
The Olora Team

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service, quick response times and very helpful. Was able to resolve issue with order in a timely/professional manner.

July 17, 2025
Unprompted review
Oloraofficial logo

Reply from Oloraofficial

Hey Kat!

Thank you so much for your kind words! We're really glad we could help and make things right quickly for you. 😊

All the best,
The Olora Team

Rated 5 out of 5 stars

Wow! Truly an amazing experience!

Wow!! Truly a perfect service after sell!! I had to make an exchange and instead of paying for the return, they told me to keep my order and they are sending me what I wanted!!!

July 16, 2025
Unprompted review
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Reply from Oloraofficial

Hey Catherine!

Thanks so much for sharing this. We’re so glad we could make things easy for you! 💛 Your kind words made our day.

All the best,
The Olora Team

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