Omoda Jaecoo Reviews 

Went for the vip event with the promise of a yearcar wash
Three weeks and several phone calls later stunned to find no voucher income they don't want to know
Very blatantly breaching their part of the deal

Had my car 3 months now. I purchased the PHEV. 1700kms and no problems. Use on EV mode pretty much all of the time and used less than a litre of petrol so far.

I’ve had my Jaecoo J7 since August 2025 and love it. It’s comfortable to drive, spacious, good size family car. I have the PHEV and have a home charger so great economically (charged every night). Once you get used to finding things on the screen it’s so easy to use!

RAC Cover

Not impressed - 74 Petrol Noble.

Had a few issues where the car just wouldn’t start and only makes a grinding crunching sound when I turn the key.

My complimentary RAC breakdown cover expired after a year, back in November ‘24 and I still cannot get it reinstated almost 4 months later, after numerous calls to both the dealership and Omoda Customer services.

I followed all of the correct criteria and service schedules, ensuring that it was undertaken at an Omoda dealership and within the given time frame and mileage.

I’d live to give this car back to my leasing company but they just won’t let me.

Omoda are the pits. Don’t buy or lease!

I’m unable to give the car zero stars. The car started exhibiting serious faults after 5.5 months of ownership. It jumps out of drive & won’t go back in for 10-15 minutes. This has also happened on a motorway slip road. Lots of faults come up quickly on the dash. As the faults weren’t in the car’s fault log, the dealer, Perrys Aylesbury wouldn’t believe me. I had to film them to be believed.
Perrys had the car for a running total of 55 days but the fault came back after two days. Even though I’ve filmed faults again, they don’t want to know.
Read the forums, many petrol & hybrid owners have the same fault as me with it also not storing in the fault history of the car. It’s a very expensive pile of scrap.

Unfortunately my experience with Marshall OMODA & JAECOO Gatwick was extremely disappointing.
My Motability vehicle was ordered almost four months ago, yet during that time I received virtually no proactive communication from the dealership. Every update had to be chased, and when we did manage to speak to someone we were given different delivery dates and promises of call backs that rarely happened.
As a customer on the Motability Scheme, having a reliable vehicle is incredibly important for independence and attending medical appointments. Unfortunately the way this situation was handled left me without a car and relying heavily on others.
After months of waiting and uncertainty, I eventually cancelled the order and went to another dealership who managed to provide a vehicle quickly and with clear communication.
I hope this review encourages improvements in communication and customer care, because my experience fell far below what I expected.
I would strongly warn anyone considering ordering through this dealership to think twice.

We purchased a brand new Jaecoo J5 pure. What we weren't told on collection is that the Jaecoo insurance broker will not provide insurance cover for the vehicle. We were sent a link for complimentary, drive away insurance cover, only to find that it was useless, as they won't provide any cover for this car. This caused us a huge problem on the day when we went to collect the car, as we had to arrange drive-away insurance, which was very stressful, when you are collecting a new car, and should be focusing on the car itself. The next shock was when we contacted Jaecoo insurance to purchase insurance cover, only to be told that they won't insure this model. Just how they can call themselves a provider of Jaecoo insurance, when they won't insure a Jaecoo J5 pure is quite an eye opener. We complained but they say there is nothing they can do about it. You would think that the dealer would have known about this issue being a specialist, but nobody told us, or forewarned us.

Omoda E5, where do we start, radio doesn't receive signal, front hub came loose had to have new discs and pads, reported to the dvsa now a recall because it has happened to loads of owners. Rear sensors still detecting when nothing there, now a warning on the dashboard.
When you buy the car you are told you get up to 7 years RAC cover providing it is serviced by main dealer. Rang Omoda UK, we need the invoice from the dealer, took me a week to get the invoice, sent it to Omoda still no RAC cover, be very wary purchasing one of these temu cars, quality is questionable and the loose hub, well

There was a VIP event from Omoda Jaecoo that promised Free car wash for 1 year with test drive. Upon waiting more than 1 hour got to test drive Omoda 9.

But no car wash voucher received even after sending emails to the dealer several times.

Big scam, think if they can't give a £100 voucher then what car service they would offer.

This was my first leased car, and I am genuinely counting down the days until the two years are over. If I had bought this outright, I would be furious.

The OMODA E5 was sold on a 270-mile range. In the real world, that figure is nowhere near reality. Within a month, the displayed range dropped to around 160 miles on a full charge — and it doesn’t even achieve that in practice. I have effectively lost close to 50% of the advertised driving mileage. That is not a small discrepancy. That is a massive gap between marketing and reality.

My efficiency dropped from roughly 3.5 miles per kWh to about 2.6 miles per kWh in just one month on a brand-new vehicle. You spend more time watching the battery percentage than enjoying the drive.

After speaking to other EV drivers, I’ve heard similar complaints. It’s clearly not just this model. Other EVs may lose slightly less range, but the issue of inflated, unrealistic advertised mileage seems widespread. Cold weather, heating, motorway speeds — the range collapses. The brochure numbers simply do not reflect daily UK use.

Yes, the car looks modern and drives smoothly enough in a straight line. But that’s about it.

The grip is poor. I previously had a much cheaper car and it had noticeably better road holding and confidence. For a new SUV, that’s embarrassing. The tyre grip in particular feels weak — I can only assume the tyre quality is part of the problem. It does not inspire confidence.

The driver assistance systems are relentless. Before you even set off, you have to deactivate half the sensors through the system, otherwise it’s constant beeping and warnings. It’s intrusive and distracting. Instead of improving safety, it feels like a continuous annoyance and, at times, a distraction while driving.

The interior is another issue. The car is constantly damp inside and the windows fog up from the inside. I’ve never had this problem with any other vehicle I’ve owned. There’s no clear reason for it, but it’s frustrating and not what you expect from a new car.

The wing mirrors are also poorly executed. They auto-fold when parked, but after a few cycles they end up out of alignment and require constant readjustment. It’s basic functionality that shouldn’t be this inconsistent.

Overall, this has been a disappointing experience. The advertised range does not reflect reality, the grip is underwhelming, the interior has moisture issues, the mirrors constantly shift, and the electronic warnings are more irritating than helpful.

If I had the choice again, I would take a petrol SUV without hesitation. At least with petrol, the range is predictable and honest. Based on my experience, I would strongly advise anyone considering this car — or moving to electric without fully understanding real-world limitations — to think very carefully before committing.

Had my Jaecoo E5 for not even two weeks. In the first hour, the central touchscreen froze for a couple of hours. Now the car has completely broken down with multiple sensor failure warnings. It’s been taken to the garage and I’ve been told it could take nearly a month just to diagnose the issue.

Customer support is almost non-existent — sadly matching the car’s quality. Extremely disappointing experience. Stay away.

Buy the car if you wish but be aware that Jaecoo head office has demonstrated a willingness to initiate serious actions involving your vehicle and personal data without informing you or the dealership that sold the car, and without providing any explanation to the customer.

This review is not directed at the local dealership, who sold the Jaecoo 5, vehicle and who acted professionally throughout, in confirming there was no recall on the vehicle and are as confused as we are surrounding the following as outlined below. Responsibility lies entirely with Jaecoo head office and operations.

To fully explain:
From purchasing the vehicle on 7 January,2026, it has worked without fail. On Wednesday 4 February, 2026, I received unsolicited calls from two unknown individuals on unidentified mobile numbers, stating that my car was subject to a recall and was to be collected and that they were on they way to my home to collect the vehicle. They had all of my personal details.

The callers were unprofessional, refused to identify the transport company they claimed to work for, yet insisted they had been instructed by Jaecoo to collect the vehicle.

NO WRITTEN NOTICE WAS PROVIDED and Jaecoo did not contact me directly at any point.

On Saturday 7 February, the situation escalated when Enterprise Rent A Car contacted me via phone and followed up by two emails confirming a car rental booking was made in my full name.

This means my personal data including name, address and vehicle registration, telephone and email details had already been passed to another third party, without my consent or knowledge. This was in addition to the two earlier individuals of Wednesday 4 who had also been given my details.

Enterprise stated the booking was initiated by Omoda Jaecoo and that they had been told our vehicle had broken down, which was completely untrue. We had driven the vehicle the evening prior and nothing was wrong with it. Now a shift from "a recall" to "broken down."

When questioned further as to, through what channels Enterprise got my personal details,and their instructions, the manager became hostile and ended the call.

Throughout this entire period the supplying dealership who sold the car, stated there was no recall. I also did government recall checks with DVSA which showed no recall and the vehicle certainly had not broken down.

Additionally, an online Jaecoo chat agent, Nathan confirmed that he was unaware of any recall, and Jaecoo telephone support later, on Saturday also claimed they were unaware of any recall.

Once again during Saturday, on contacting the dealership they stated that it could be that a software update was required but were unable to get a response from Jaecoo as they probably were closed on Saturdays.

This entire situation has caused me immense stress as in today’s climate of high level scams, this behaviour of unsolicited contact and unverified claims, has caused genuine fear that the vehicle could be taken from our driveway at any moment by unknown would be perpetrators.

Also, it is highly concerning that no consideration was given to whether we were at home or away, how we would cope without a vehicle, (if it was indeed taken on the Wednesday) or the impact on vulnerable customers this discourteous process has caused.

As of writing this review, Jaecoo have still not approached us with any explanation or apology.

If this was not a scam, then Jaecoo’s failure to inform their own dealership, communicate with the customer, and protect personal data is completely unacceptable and extremely concerning. If it was a scam, then their systems allowed it to happen.

Either way, this represents a serious failure of communication, duty of care and basic respect for buyers.

What a joke of a company, please stay away from this branch, even the branch manager doesn’t know anything about customer service what a joke.

My Omoda C5 had an accident in September 2025 where the accelerator stuck and AEB didn't engage. It has now been 5 months since and parts for repair is not available with no ETA. Omoda UK has also not been in contact to assess what caused the accident.

Omoda UK's customer service has been called 8 times over the prior since and emailed disclosing the incident as well as numerous chasing of parts delivery to the insurance appointed repair shop (and from them as well) with no resolve or follow up response.
The last Omoda UK customer service representative found no records of previous calls or emails from myself or the insurance body repair shop, and this representative advised that I need to speak to the Omoda dealership, FG Barnes Guildford, where it was purchased to reject the vehicle.

The FG Barnes sales manager also contacted Omoda UK and was passed between people, cut-off and not getting any information or support from Omoda UK.

A formal vehicle rejection letter has been emailed to Omoda UK (and to the vehicle finance provider) to indicate that the vehicle is being rejected, but no response.

A car brand should not be allowed to operate in the UK if it can't ensure parts availability for repair or provide semi competent customer support.

Had the car 4 months only done 1300 miles and it is now in the garage as it won’t start. The garage won’t look at it for 10 days and they wont provide a courtesy vehicle.
At the price of the vehicle and buying a new car the last thing I expected was to be left without a car!
I have removed my dad from the JAECOO waiting list, my friend has cancelled his interest and as soon as I receive the vehicle back I will be selling it and going back to Volkswagen.

Worse car you could buy not only is it cheap on price it’s cheap on safty. I reported to my dealer there was problems and I was ignored, then the problems caused an accident which I could have been killed. I went back to the dealer was ignored and told to go away as I paid cash, they didn’t care. I went to cherry owners of omoda they ignored me said they didn’t care a they have completely left me with no response.
There are not safe to drive, there’s no safety measures that work when they need to. Please for your health and safety especially if you have children don’t risk there lives. Please please please do not buy a cherry brand car.

Visited the dealership in Swindon on Saturday with my wife, looking to organise a test drive on the Jaecoo 5 BEV. When we spoke to a Salesman to organise one, he wasn't interested in the least when I mentioned we were looking to lease a vehicle and would ultimately look to get the lease company to source from them. As we weren't going through the dealership, he wasn't interested and would entertain the conversation. We reported this to the lease company and they will also make a note. But as far as Fish Brother Swindon - Jaecoo are concerned, 1 star is being very generous.

I have to say what amazing experience on top of my new car , from start to finish , from picking my car to the speedy delivery as wasn’t in stock in my colour choice rod made that happen and quickly as disabled man he made everything stress free thank you rod for everything

Picked up car today, quick and easy process- has previously been a lengthy process when buying other cars , everything explained thoroughly by Josh- good experience

I purchased a Jaecoo J5 BEV on 15th November 2025 after initially arranging a test drive with Jordan Martin, General Manager. Following the test drive, I was pleased with both the vehicle and the deal offered, and I agreed to proceed with the purchase.

The sale was then handed over to Dylan Robson, who was initially helpful. Unfortunately, this level of service was very short lived.

I was clearly informed that the vehicle I was purchasing was the last one in current stock available for delivery before Christmas, and that choosing a different colour would mean waiting until March/April. On that basis, I proceeded with the order and my finance was approved.

From that point onward, the customer service I received was extremely poor. I was not kept updated on delivery times and was repeatedly told only that the car was “in the UK” with no indication of when it would arrive at the dealership. Emails were not consistently replied to, and on no occasion was I proactively contacted with an update. Every piece of information I received required me to chase the branch myself.

Due to the complete lack of communication and support, I eventually felt I had no option but to cancel the order. This process has wasted a considerable amount of my time and has been very frustrating.

I am extremely disappointed with the service provided by the Scotswood Road branch and would not recommend this dealership to anyone considering purchasing a Jaecoo vehicle.

After contacting Jaecoo as per there advice. The customer service was without doubt the worst experience I have experienced. Please avoid