Omoda Jaecoo Reviews 

I wasn’t going to write a review but when reading all the other reviews I decided to . Firstly I’d like to thank all these reviews for allowing us to realise what a lucky escape we have had in deciding not to go ahead and purchase a jaecoo/omoda. We visited the Rayleigh Weir showroom and were very dissatisfied with the service . Lack of interest from sales staff even to the thought that surely they can’t be on commission or from a sales back ground as they just didn’t seem to care if you were in the showroom looking at their cars at all . Never approached on all 3 occasions . One visit all staff were in a back room chatting amongst themselves and not one came out to try and talk to us . We eventually made an appointment to go back and discuss and test drive a new car . After several emails explaining what we wanted what car we had to PX (in detail) to then be asked why are you here and what do you want to get out of today ? Read the emails that I took the time to send and have everything ready for that appointment. Not even a car to test drive ! Again on this visit I noticed another couple walking round . The salesperson we were with never once spoke with them and another sales person in the back office just sat in there and never attempted to move, Like us before , the couple walked out ! I wonder how many sales they lose thru lack of care and communication.
The last straw for us was the yarning throughout our appointment by the sales person !!!!!
Thankfully we didn’t want to go ahead after the sales experience so probably after reading the reviews about the actual car issues , the sales staff did us a huge favour . Shame tho .

The reason for giving a 5 star rating is the Jaecoo 7 vehicle and Jack Waddington from the Jaecoo/Omoda sales team at Duckworths Kirton, Boston. After an initial email enquiry, Jack arranged an appointment for us to visit the dealership and showed us around and fully explained the working of the vehicle that we were interested in (a new Jaecoo 7 Luxury). We took it out for a test drive and on returning to the dealership Jack explained all of the various purchase and finance options. Jack (and "Duckworth's”), thank you for making the visit so pleasurable. Jack I believe you would be a real asset to any vehicle dealership.
PS - We ordered and took delivery of the vehicle for which the handover with Jack was just as good. On the basis of this experience I would not hesitate to recommend this dealership.

Personally id stay well clear of cars 2 LTD at Omoda Jaecoo Wakefield. Placed a £500 deposit on a car to be told it was ready the following week. Five weeks later still no car, passed from pillar to post, salesman jack gray up to the management dan skate and kai. 3 emails in 5 weeks after several attempts to contact them. They lied saying the car was in Audi.. the day it was meant to be in Audi, i was then told ot was booked in to german auto-care the following day, no transparency , customer service non existent, constantly told by management they'd call me the next day with an update, never bothered. In fairness i asked for my deposit back, to then b told it would take five working days to be put back in my bank the same week as christmas. In my experience , id stay well clear, dishonest and disinterested. They deleted my google review also days after posting. Placed deposit 15nov 2025 cars LTD sent money bk on 21st december 2025.

Forget listening to radio. It seems all cars are shipped with a known issue of unable to recieve DAB/fm signals. Spoke to Jaecoo customer service who said tough, take it to dealer. What kind of service is that. Closest RRG bury said at least march ( now dec) to get in for aerial and update and yet the jaecoo customer said even after that is done the DAB still doesn't work.
Awful company . Regret getting car now.

Watford branch
Placed an order in july
Told i will get car in october
I had no car and no phone call
I had to chase them
Told delivery delaid till december
Spoke to them mid november
Told the car will be in country 4/12
And i should have the car 16/12
16/12 no car no phonecall
Phoned them and had a disagreement
Will never deal with this company

Despite my reservations my daughter collected her new Jaecoo from Martins of Winchester abour 4 months ago. Its actually quite a nice vehicle.
2 weeks ago the Jaecoo lost all power and switched itself off when doing 60 /70 miles per hour on the m27. With no power this means no power steering and compromised brakes...not a great situation.
Now I understand things go wrong but the service from Martins has been appalling...said they couldn't look at the car for 2 weeks and suggested my daughter keep driving it despite not knowing what caused the failure, failed multiple times to call back, havnt responded to emails and despite 2 requests the dealer manager still hasnt made contact.
I guess only a failure related accident might finally get their attention...avoid the brand and definitely avoid the dealership.

Having purchased my Omoda 5 on the 29/06/2025. I have been plagued by problems. No one appears to be able to help or willing to help resolve these issues I have experienced and still experiencing.

Despite previous emails to Arnold Clard Omoda Linwood Paisley PA1 2AB and having received a response from Mr Cmpbell Mckay, I am still in limbo and no resolution forthcoming.

Date: Wed, Jul 30, 2025 at 12:50 PM Email sent to Arnold Clark, listing issues.
I appear to be having a few issues with the new Omoda purchased from your dealership.
1 Apple CarPlay is no longer working. Bluetooth is playing music but not able to bring up maps & symbols for Apple CarPlay not illuminating on dash.
2 Speed sign on the dash in front of the driver is constantly showing the wrong speed limits.
3 At least 3 times so far the hazard indicators have come on while driving.

Aug 21, 2025, 3:05 PM Response from Campbell Mckay.
Hi Mr Shankly,

Looking at the issues you have listed I feel it wise to have the car brought back in and checked over, just for everyone’s peace of mind.

Jack, can you please contact Mr Shankly and arrange a booking at his leisure.

(I don't know this person called Jack whom my concerns had apparently been passed off to.) Disappointingly Mr Campbell Mckay never followed up my concerns or his recommendations.

Despite my efforts reaching out to people to rectify these problems at an early stage, things have gone from bad to worse. I feel I have been more than patient, I feel I have shown considerable restraint in not continually complaining, and somewhat misguided in relying on the complaints system to help rectify issues and not just pap me off with insincere apologies and promises. Obviously i Have been wrong.

Whether it is because of these problems or further system issues arising I just do not know, But the BAS, AEB, FCW safety systems do not seem to have prevented an unfortunate accident I experienced. When a deer ran out in front of my car, clipping the front of the car. Although I responded quickly enough to minimise the damage, if safety systems were working would they have helped to prevent any damage happening at all ?. If I had been contacted as per Mr Campbell Mckays instructions would further system problems have been identified ? and so preventing damage.

Due to the lack of help/response from the people working at Arnold Clark, I made the decision to go through my insurance company to try and get repairs done. (Insurance was arranged through Arnold Clark when I bought the car).

Unfortunately the repair company the insurance instructed to do repairs are having similar problems obtaining parts either from Omoda or Arnold Clark, (lack of response from either company).

It has now been two months since I have been without my Omoda 5 new car and as far as i have been informed it will be well into 2026 before i can expect to have my car repaired and have it returned to me. If at all.

Not what you would expect from a car that is less than six months old. Not what you would expect from a car that has been driven for less than four months. Not what I would expect from Arnold Clark. Not what I would expect from an Omoda new car.

Despite all of the sales assurances and promises of great cars and great service, the reality is completely different. I have owned my Jaecoo J7 AWD for 14 months. So far I have had 17 different failures / problems. Most of which have been software related, but now I'm in the realms of physical component failure. As I write, my car is in the workshop once again. I have been waiting over a week for a new part to be delivered. I can get no response from customer services and the whole ownership experience is utterly appalling. My advice to anyone considering a purchase - DON'T!

Stewart in Beckenham was the Salesman in this Dealership. I arranged a test drive and was introduced to him after. He was polite, knowledgeable of the product and very helpful.
I picked the new Jaecoo 7 up today and he ran through everything, he knew 100% the functions of the car and made sure that I was clear on the operation of the vehicle. The quality of service at this dealership is brilliant, the customer is definitely their priority. I was offered a second intro to the car before I drove it away,
So far, I am very happy with the garage, the service and most importantly the car.

my sales person was stewart, beckenham showroom fantastic company straightfoward down to earth knowledgable and definately understands the needs of customers. cannot fault in any way the omada 5 is a dream come true and massively changed my way of life. i left the showroom feeling stunned i highly recommend this company and will definatley look at this company again in the future.

This review isn’t about the car it’s about the customer service as we’ve been trying for a week to organise a test drive! Got in touch with other dealers that were on our shortlist and they competently replied and were eager to help us. In the end we brought an MG as their service was impeccable! I’m glad in hindsight we didn’t buy a Jaecoo because if they can’t get the initial test drive booked in what would their after sales be like???

Absolutely brilliant service and experience.
Went on a Sunday to order the omoada knight model.
Minhaj was so friendly, approachable and had great customer service. Nothing was a problem for him

Nice car but if you need repair, trouble starts. Takes ages, no updates, innaceptable

Absolute junk. Ended up getting rid of the car after 3 months. What people don’t realise when they’re buying these is that there’s no development time or money spent. A manufacturer spends millions and years before they bring a car to market but the Chinese manufacturers, like everything else they produce just copy everyone else designs. The final straw was when it was too cold for the door handles to extend. Buy something from a proper manufacturer. One who at least supports the UK supply chain or Europe at least.

We visited the Northwich branch.
Had an appointment for 1pm.
We sat there until 1:30pm and had not been acknowledged by anyone.
On the way out they finally acknowledged I was there because I was leaving. Too late at that point.
Why have a booking system if it is not adhered to? And if someone is booked in, and you’re running late, at least let them know.
I was set on buying today but sale lost.

JAECOO NORTHWICH!! Ongoing issue with my 2month old car. Told there is nothing wrong with it. Got the head office involved now. Trevor needs to give his head a wobble and take a course in how to deal with customers. Bad attitude and never returns your calls. Customer satisfaction 0/10

Got an E5 on a lease and when I collected the car the specification had changed from when I had taken a test drive. The underbonnet storage, which is still in the pictures on Omodas web siite, is not there.Also the full size spare wheel which was highlighted in reviews? Also no longer there. The communication from the dealer in Stoke-on-Trent was absolutely appalling and it has taken 2 months for them to say the specification has changed. Even though they ordered the underbonnet part and found it did not fit the new car!
A newcompany to the UK and a great way to start by false advertising.

We bought a Jaecoo 7 from the York branch and are very happy. Heather and Josh were great; helpful, friendly and knowledgeable. Very happy with their service and our new car!

We have just bought a Jaecoo 7 from the Exeter dealership and couldn't have wished for a better experience!
Daniel was lovely, nothing was too much trouble, he was an exceptional salesman and in no way pushy.
Myself and my husband are in our 70s and not very tech savvy but Daniel spent a good hour with us showing us how everything worked. He even advised we could come back in for another hour anytime to go through stuff again if we forgot.
We have had Mercades cars for years and the service we received from Daniel at Jaecoo could not be matched.
Great experience all round and absolutely lovely guy. Would highly recommend!!

We visited the Jaecoo dealership on the Stratford Road Shirley in September 2025. The two salesmen were both extremely busy so we arranged an appointment for today at 12.30pm. Once again there was only two salesmen, and again they were both busy with other customers. We waited until 12.45 as no one had acknowledged us and left. What is the point of arranging to see a sales person when clearly their appointment system does not work ! We will not be going there again so they have potentially lost a customer.