Oncologica Reviews 

10,415
TrustScore 4 out of 5

3.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Our test kits arrived a day late .........Royal Mail problem. This caused a problem as to when results would arrive over a Bank Holiday weekend. I spoke to Sarah Vincent at Oncologica who was very... See more

Rated 5 out of 5 stars

Amazing service. I posted the test on Monday via a priority box needing the results back by Wednesday latest due to having surgery on Thursday. It only got received on Wednesday morning at 10:15. I ha... See more

Rated 1 out of 5 stars

customer service are rude and all tests are returned late. a waste of money and would never return.

Rated 5 out of 5 stars

Fantastic service. Fully deserves 5 stars- from ordering and shipping to activating kits and getting swift results. Amazing team. Well done! I’ve ordered only from Oncologica in the last 2 years- PCR... See more

Company details

  1. Medical Laboratory

Written by the company

Oncologica is a world leading precision cancer medicine and Covid-19 testing and genomic sequencing laboratory. Oncologica provides personalized precision medicine testing and oncology genetic diagnostics to aid cancer patient therapy. We perform high throughput genomic Covid-19 PCR self-swab laboratory testing services in order to safeguard communities from variants of concern.


Contact info

3.8

Great

TrustScore 4 out of 5

10K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.8

All reviews

(10,415)

0 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

We had to postpone our flight because…

We had to postpone our flight because the results did not arrive on time. We had to do other emergency PCR tests on Tuesday morning 5th April which cost us £160. I will neither recommend not use Oncologica again. Your company owes me £80 for these tests.

April 7, 2022
Rated 1 out of 5 stars

What a terrible service

What a terrible service, I did a swab test on Wednesday which cost £160 for the whole family and posted it through Royal mail priority post as instructed and I'm still waiting for the result on Friday and I'm supposed to be travelling on Friday which meant I had to pay another £200 to get tested again for the second time.

April 6, 2022
Rated 5 out of 5 stars

Wanted back up for a claim for…

Wanted back up for a claim for cancelling a holiday because of Covid.
They needed evidence .. I new I had Bad Covid but I needed PCR .
This was the way to do it. At a reasonable price now the government has abandoned us.

April 6, 2022
Rated 2 out of 5 stars

They work well, when they work

They work well, when they work. The 2 star is for their terrible customer service. Had an issue with my test. I took the test the day of the flight. There was an issue with the certificate, and spent 1h 30 min in the phone. Gave up and took at test at the airport. Still waiting to hear back from them.

April 4, 2022
Rated 2 out of 5 stars

Don’t use if you need to take PCR 48 hours before flight

Doesn’t suit travellers who need to take PCR tests within the 48 hour range, as they will not test in time and this is unreliable for fast turnovers. Had to buy another emergency one that cost £150 for same day results and although the staff were responsive and kind there were no concrete answers. Only use this service if your travel allows more time to take PCR tests. Wasted my money, so expensive as well. Didn’t want to be disappointed as a friend recommended this but I am.

April 3, 2022
Rated 5 out of 5 stars

Absolutely brilliant

We were worried we wouldn't get it back in time as we uploaded the picture on a Saturday night but we still had it back in less than 2 hours. Everything went without any issues!

April 2, 2022
Rated 5 out of 5 stars

Covid PCR testing

Covid PCR testing
I've been using Oncologica throughout the pandemic for PCR fit to fly testing .. they've never let me down.

April 1, 2022
Rated 1 out of 5 stars

My Fit to fly test didnt turn up!

My Fit to fly test didnt turn up in time for me to fly, it didnt turn up at all! Really unreliable company, with no explanation as to why I receieved such bad service. Do not recommend and would not use them again.

April 1, 2022
Unprompted review
Rated 2 out of 5 stars

I don't understand why my online fit to…

I don't understand why my online fit to fly test result certificate needs to have any other information on beside my passport number , name and flight number. Why was my address printed out there in detail for every undereducated cop to see and every untrained airport security person to see? That is against GDPR regulation as you are giving out more information than what is needed for the identification of the person. People in these flashy quick-to-sprout medical companies, you need to do your homework in terms of personal data protection. I have lost trust in you sorry.

March 31, 2022

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look