Very good produkt! My son loves it - and a few of the players on my team are also very satisfied with it after i recomended it to them! It helps a lot with getting faster and very cool with the tracki... See more
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We've had the odd little glitch with the pod and software but what matters is sorting them out, and being honest this has been excellent. The support has been great, dipped in and adjusted data, nice... See more
I recently bought a new version Catapult One. I gave a two star review on Trust Pilot after trying it for two weeks. The device was not recording the sessions (despite it being connected to the satel... See more
I bought a membership for my son, it didn’t arrive on time and when it did it wouldn’t charge! My son contacted support and they were helpful, sent another out but again this won’t charge. They won... See more
Company replied
2.6
Poor
928 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Great service
Great service, get back to you fast and make all the necessary information easy to understand.
February 11, 2021
Unprompted review
Top service from the support line…
Top service from the support line…
I thank the support guys for helping out to sort the issue i had with my pod, response was fast and direct in matter of some few days i had it sorted. Thanks guys
February 10, 2021
Unprompted review
Top service from the support line…
I thank the support guys for helping out to sort the issue i had with my pod on a go, response was fast and direct in matter of some few days i had it sorted. Thanks guys
February 9, 2021
Unprompted review
Easy to set up and use to record data.
February 4, 2021
Outstanding customer service
These guys are hands on to helping customers. I reached out to them and right away the help was provide. Great customer service if you ask me!
February 4, 2021
Unprompted review
thank you so much for your help you are…
thank you so much for your help you are the best.
February 4, 2021
Unprompted review
Very good and easy using.
Very good and easy using.
Every player have to have one of this.
February 4, 2021
Unprompted review
Very nice service
Very nice service, thanks a lot for the team. We had a little issue with the delivery but they solved it very well. Nothing to complain. !!
February 2, 2021
Very happy with gps tracker,love it!
January 31, 2021
Unprompted review
Very responsive to all requests
Very responsive to all requests. Either new equipment or questions about session.
January 31, 2021
Poor Service...
Customer Service and Delivery was shockingly bad, I was greeted at my door by the courier who wouldn’t had over the item unless I pad £60...let’s say that took a further 2 weeks to be sorted...the agent even asked me to pay the courier and then I would refund me...the service I recited, there was no way I was taking that risk.
January 28, 2021
Reply from Catapult One
Hi Lee,
Thanks for the review and we're really sorry to hear about the issues you faced with your delivery. Have you since received your PLAYR kit?
Due to some circumstances beyond our control, we faced some difficulties with shipments in to the UK and I'm sorry to hear that your experience was impacted by that.
Please drop us a message at playr_support@catapultsports.com if there is anything else we can assist with at this stage.
Thanks
Great customer service
Great customer service. Very friendly and helpful.
January 20, 2021
Unprompted review
Problems reinstalling the app
After reinstalling the app on a new phone I couldn’t get into my former account. I was afraid that I lost all my data. After contacting the service team I was struck by the determination they had to solve the problem which took several days. What a great service team!
January 20, 2021
Unprompted review
Quick and responsive customer service
I had a couple sessions not record/sync and looked for help both times. Killian was extremely quick to respond and gave me quick easy instructions on how to proceed. When the issue recurred, he acknowledged the issue and elevated to a new solution that seems to have done the trick (fingers crossed!). Appreciate the focus on customer service!
January 20, 2021
Unprompted review
Very good product & simple to use.
January 18, 2021
Good device but APP need improvement
Lots of issues with APP including invite player to team, heatmap generation for share and even portrait upload for myself/team
January 17, 2021
On the whole it was a good service
On the whole it was a good service, fairly easy to set up. Waiting to use it once lockdown is over.
January 15, 2021
10/10 love it
I bought the playr for my boyfriend and he loves it. I picked playr over the over trackers as the reviews on customer service was better. When I ordered the playr I got charged tax I didn’t know I would get charged for as the website didn’t say anything . I emailed playr and they refunded me for it straight away. Any problems are dealt with very fast. Definitely a great device I can’t praise it enough!!
January 15, 2021
Had a problem with my playr gps
Had a problem with my playr gps tracker, so I emailed the support at playr, and within the following few says the problem was solved and I could get back to recording my sessions. Really happy with all the help that I got from the tech team and the support team. Really grateful. Playr is a amazing product
January 15, 2021
Unprompted review
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