Onebeautyworld.com Reviews 334

I am so pleased with my purchase, my stylist installed my hair today it looks and feels so amazingly soft and wet and wavy I got so many compliments thank you OBW
Good bless Ms Toni~

Very knowledgeable and friendly customer service representative he went above and beyond to help me.

They went above and beyond for the customer, phone conversation was very nice, and was very detailed in explaining thing to customer

Very fast online ordering process. Customer service is very friendly and helpful. The wigs look beautiful online. I highly recommend ordering from this company's website. You will be very pleased. Overall excellent customer service support and online ordering experience!!!

If I can give it negative zero stars I will. My mistake was not reading reviews on here before I placed order.
Placed order on 23 March. I emailed them on 28 March to find out when my order will be shipped. I got an email response to say it will be shipped on 29 March. Nothing happened so I emailed on 2 April for tracking details and got a response to say that there was a problem with UPS which is a lie. I emailed on 3 April for a refund as they just lying. I got a response on 4 April to say there is a delay in shipment and I can wait or refund. I asked for a refund in my email on 3 April and 5 April and now they not responding to my emails. AVOID AT ALL COST, they just scamming people.
I WANT MY REFUND. Stop trading if you can’t fulfil orders.

Shipping is takes a while but they do respond to all emails and call i love there products

I ordered items that I kept checking the status on shipping on and kept being told my order would be shipped at the end of the week. After the 5th week of getting the run around I requested to cancel my order and get a refund... they continued to ignore me.

I had to submit a claim through PayPal to recover the money I paid.

At first when I had ordered the package I did not receive any information and after reading the reviews was concerned. It turns out that they had responded to me, sent me an invoice, and gave me a tracker number on my other account. I guess by mistake I might've signed up with my e-mail. Anyways, even though it took awhile for it to arrive, it did! The wig is in great condition, beautifully packaged, and grateful for the prompt response!

My experience with Onebeauty has been awesome. Always kind when I call and have a question about my order

This is my second time purchasing from the company and customer service has been great and consistent ever since. When I came across a minor shipping issue, Blake flowers has been a very helpful support! They’ve reach back to me in the same day and fixed the issue surprisingly quick! I would say, when you’re ordering to definitely keep track of your shipping /tracking info so that you get your products on time. If there’s an issue, their customer service will get to you pronto! Not only that but they are so nice as well!!

Outstanding customer service! Professional, knowledgeable, patient and very kind!

I placed an order on January 4. Money was taken right away. I emailed on January 12 for a follow up. Never received an update or tracking number.

Response January 13-:I would like to inform you that your ordered product is confirmed and will be shipped by today or max by Monday.

After this experience, I will return to my original supply store!

Hi, Mr flowers was very kind, he answered all of my questions with patience and compassion .

Communication and the customer service experience were excellent. Shipment was both processed and delivered quickly. Will be back again.

The company called me personally to see if I received the product. The wig was priced right, and I'm enjoying my purchase

Amazing customer service! Great communication and I am beyond grateful for this patient and kind business. Order received in perfect condition and in a good amount of time. Will definitely shop here again!

amazing hair quality fast shipment

Not only was I able to find the color and brand of braid hair I wanted but it was also at a very reasonable price! Additionally, my order came faster than I expected. I ordered it and it literally came the next day to my doorstep! I will definitely order from Onebeautyworld again!

It started out as NOT a good experience! I placed my order a little over 2 weeks to needing it. I never got an email on it being shipped and 3x each customer person I talked to ENCOURAGED me that not only would the order be shipped by that Thursday, but I’d receive the tracking email! None of this took place, so I emailed the customer service email address and told them if my order was not shipped and a email with tracking number, I would contact my credit card company and report fraud and report them to the Better Business Bureau! This person responded back and stated they would investigate. It was passed up to an ANGEL-BLAKE FLOWERS, who apologized and took control of the ENTIRE situation! He expedited my order and shipment and I got it 3 days prior to me needing it! This is what CUSTOMER SERVICE use to be! People who cared about the job and the people! It was SOOOOO NICE to see this type of service again! This is why I would stay with a company that cares and has GREAT customer service! If their prices changed, I would remain with them because they give QUALITY SERVICE AND THIS YOU CANNOT NOR WILL YOU FIND EVERY WHERE! Blake Flowers is a RARE BREED and I pray this company knows how lucky they are to have him!

Lynn T