Place order November 3, Here we are December 15,2025 NOTHING! I oder from you guys twice before NO PROBLEM. What's going on. I call no one answer/ no tracking number/ no email.
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Placed order 11/11/2025. Have never received merchandise. They won't answer emails and phone calls are never returned. Finally had to contact my financial institution to get mt money back.
do not order from this website, very sketchy. they don’t respond to emails and forwards all calls to voicemail. order randomly cancelled and money has not been refunded, placed a second order and the... See more
Receive my merch in an efficient & timely manner. This particular item I couldn’t find at any beauty supply store here in west palm beach. I wanted it so bad I just ordered it . The unicorn braiding h... See more
Company details
Written by the company
A Florida based, family-owned, and run Online Beauty Supply portal since 2017. We work with selected and best quality Wigs, Hair Extension, Braiding Hair Brands with focus on providing best customer service in the business.
Contact info
Miami, Florida, 33168, Miami , United States
- 786 822 5345
- hello@onebeautyworld.com
- onebeautyworld.com
2.3
Poor
334 reviews
Hasn’t replied to negative reviews
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Terrible Experience
It took about 3 weeks to ship out my order. I still have not received it yet. Every time I would call for an update they would tell me “it’s going to ship today”. I kept being told this repeatedly over 3 weeks. Finally received email saying my order has shipped so we will see. This will be the last time I ever purchase from here again.
November 19, 2022
Reply from Onebeautyworld.com
Hi Ashley, thank you for taking the time to review us. We are a small business and your feedback is very important for us. We are sorry your experience was not as we strive to make due to the shipment delays. Our Fulfillment team has opened an inquiry to track and locate the shipment and will be in touch as soon as possible with the best solution to get our remaining 4 starts. Thank you for your patience and understanding in advance.
Unnumbered Colors
Your site doesn’t provide numbers for colors like every other site so I ended up with 2 wigs that were not the color I was looking for & instead of taking a wig you do not have off your site you charged my credit card for inventory you didn’t have while I waited a month to ask for a refund
November 11, 2022
Reply from Onebeautyworld.com
Hi Beverly, thank you for your informative review. As many brands bring new colors, we follow up to get their images and update them regularly. We do not like the "color image coming soon" and are working with the brands to get them updated as soon as we can. Thank you for your business and please don't be a stranger.
They never told me my order was out of…
They never told me my order was out of stock. I had to call and they lied like they was going to ship me my order. I had to call for the second time and got my order 3 weeks later
November 17, 2022
Reply from Onebeautyworld.com
Hi Dedra, thank you for taking the time to review us. We are very sorry that your order was delivered later than expected. As a small family busines, we are tirelessely working on ways to avoid delays on both incoming and outgoing shipments. Please give us another opportunity to serve you and we will make sure we become your favorite beauty shopping destination.
The customer service was excellent
December 2, 2022
Reply from Onebeautyworld.com
Hi Latisha, it is very kind of you for taking the time to write such a wonderful review. We have shared it with our Customer Services team and they are very happy to hear your feedback. Please come back soon.
Still haven’t received order
Ordered on November 19, and despite 1-2 shipping notice from facility and UPS ground I still haven’t received order and it is domestic order. When I made inquiry I got a response November 28 and my order finally shipped December 2. 13 days after order placed or 11 days considering the first weekend. When I got my response there was no indication there had been a product delay. I hope I get my wig. I’ve placed a second order and I’m not hopeful it will go better now.
November 19, 2022
Reply from Onebeautyworld.com
Thank you for taking the time to share your feedback with us. We're sorry to hear that you had a negative experience on your purchase and would like to make things right.
As a token of our appreciation for giving us another chance, we'd like to offer you a special discount on your next purchase. We believe that you'll find our products and services to be of the highest quality, and we're confident that you'll have a much better experience next time.
We value your business and would be honored to have you as a repeat customer. Please let us know if there's anything we can do to make your experience even better. We look forward to serving you again soon!
Horrible
Horrible. Shipping took forever. Had to email & contact them on instagram to find my package. It finally came after 3 weeks.
December 2, 2022
Reply from Onebeautyworld.com
Thank you for taking the time to share your feedback with us. We're sorry to hear that you had a negative experience on your purchase and would like to make things right.
As a token of our appreciation for giving us another chance, we'd like to offer you a special discount on your next purchase. We believe that you'll find our products and services to be of the highest quality, and we're confident that you'll have a much better experience next time.
We value your business and would be honored to have you as a repeat customer. Please let us know if there's anything we can do to make your experience even better. We look forward to serving you again soon!
quick and easy.
November 20, 2022
Reply from Onebeautyworld.com
Thank you so much for your positive review! We are thrilled to hear that you had a great experience with us. Your satisfaction is our top priority, and it's wonderful to hear that we were able to meet your expectations. We appreciate your support and look forward to serving you again in the future. Thank you for choosing OneBeautyWorld.Com!
When I made a telephone call the…
When I made a telephone call the representative answer the phone and was very helpful and truly made my order. Get. Ship out. Speedy. And confirmation of my order was immediately I would order again
December 1, 2022
Reply from Onebeautyworld.com
Thank you so much for your positive review! We are thrilled to hear that you had a great experience with us. Your satisfaction is our top priority, and it's wonderful to hear that we were able to meet your expectations. We appreciate your support and look forward to serving you again in the future. Thank you for choosing OneBeautyWorld.Com!
My order took too long
The only problem I had in regards to my order was just the amount of time it took to arrive
October 29, 2022
My order was delayed.
My order was delayed. I called to find out if there was a problem. The item I ordered was out of stock. The Customer Service Rep compared what I had ordered with another product. Together, we found a comparable item at a slightly higher price. I was not charged for the increase. The order shipped & I received it a few days later.
October 14, 2022
Shipping was fast.Thank you!
November 16, 2022
I haven’t receive my package i’ve been…
I haven’t receive my package i’ve been waiting for two weeks and paid for fast shipping
November 2, 2022
Order not received.
October 4, 2022
I never received my order
I never received my order, to this date still no update on it and it’s been three weeks I’ve sent two messages to the customer service chat with no response I will not order from here again
October 17, 2022
I contacted 4 different times about not…
I contacted 4 different times about not receiving one wig on my order and didn't get a response until over a month later and wasn't refunded for a month & a few weeks back to my PayPal account. I don't recommend them based on bad customer service and response time.
September 21, 2022
Never order from here you been warned
I placed my order on 9/20/2022 after 6 days I had not received a email regarding my order being shipped to I email the company on 9/26/22 to see what has happened I got no response so on 10/10/22 I called the company number of coarse I wasnr able to speak to anyone so it only allowed me to leave a voicemail so I did I got no response so I send another email still no response I message the company through DM on Instagram on 10/10/22 they finally respond to me through Instagram on 10/11/22 by this time its been 21 days since I placed my order it took them 15 days from the first time I reached out to them to respond to me they never apologized nothing no manners at all customer service is trash they reply saying my order took long because of a vendor how come no one contacted me nothing was done on 10/11/2022 finally they shipped my order I received my order on 10/15/2022 it took them q total of 25 days to get my order I will never order from this company again and I will make a post on Instagram not to order from such a unprofessional company
September 20, 2022
Reply from Onebeautyworld.com
Hi, thank you for your business and taking the time to review us. It was nice speaking with you. As I mentioned we would like to apologize for the disappointing experience and lack of communication. Our promise is to keep improving and learning from your feedback. Please give us another chance and we will go above and beyond to provide you a 5 star shopping experience.
Good service
Good service, and I got just what I ordered, it's the only one I like and now I find the perfect place to buy it. Thank you
October 13, 2022
Reply from Onebeautyworld.com
Hi there beautiful! thank you for taking the time to write such a wonderful review. We are so glad you had a great experience shopping with us and looking forward to welcome you again soon.
Shipping a little slow but other than…
Shipping a little slow but other than that perfect
October 11, 2022
Reply from Onebeautyworld.com
Hi Christy, thank you for the 5 stars, even when the shipping was delayed. We had some shipment delays because of the Hurricane Ian past few weeks but the operations are almost back to normal. Also, we have made improvements in our fulfillment to speed up shipping starting this week. We are looking forward to sending more packages your way soon and much faster this time :-)
Excellent Customer Service
I spoke with Zach and he was so helpful!!! My daughter has alopecia and wears a wig every day so Zach provided me with assistance to ensure we could order a wig that is economical yet looks like real hair and in a style and Color that is realistic for her complexion. Zach has gone out of his way to make sure we were satisfied customers and I look forward to working with him again soon!!!! Thanks for a great experience
October 11, 2022
Reply from Onebeautyworld.com
Hi, thank you for a lovely review. We have forwared your review to Zach and he was so touched and thanks you for your kind words and acknowlegment. We are a family company and always looking for ways to go above and beyond to make our customers a part of our family.
I received my order a month later also…
I received my order a month later also I'm missing two of my ponytails I ordered and never came with my order which I spent 100 on! Also I sent an email out never gotten a response back so. I'm not happy 2 OT 30 Mayde Bubbalicous Ponytail that was missing from my order...
September 15, 2022
Reply from Onebeautyworld.com
Hi Lakesha, thank you for taking the time to write this review. Please allow me to apologize on behalf of everyone here for the lack of communication. The delays do happen but should be swiftly acknolwedged and communicated. Please write an email to hello@onebeautyworld.com with your order in the subject line and we will take care of it right away.
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