One Call Claims Reviews 17,108

SO7 Really helpful and called me back to update

no issues and very polite person answered

This time was very good jd6 very helpful

Very polite, understanding and is obviously very good customer service . It is appreciated at a time when you’re going through a trauma.

My car was hit whilst parked very straight forward claim non fault on my part.Staff were very friendly, but the claim is handled by a partner company One Call Claims... Not One Call Insurance. Still awaiting a payment and rental was collected before I was paid out.. Wish I had used the third parties insurance tbh as it just lengthened the process....

The Call Handler was very polite and competent. He dealt with everything I asked and - even though his answers were disappointing - his explanations were very full and helpful.

Very friendly, gave all advise needed

The lady was good but not getting anywhere with me getting my money of them

Had a positive experience today with EM2 he was reassuring and very supportive with dealing with my inquiry.

Car written off whilst parked outside house. Hire car provided as a credit agreement. Other insurers refusing to pay hire costs. Not surprised, they’re 2.5 times the car payout!!! Enterprise would have been 1/3 of the cost and they included CDW when I had specifically told them not to. I missed it on the credit agreement. Their claim handling was really unpleasant too. Awful company. And they charged me for cancelling the policy after the write off.

All good very helpful

I called after an accident and went through the entire claim (took over an hour and was on hold to get through) right at the end of the call I was told that I was not infact talking to my insurer but an outsourced 'claims handling service' in Doncaster who would process my no faults claim on my behalf provided I took out a credit agreement with them - I turned them down - they were astonished - but you wont have to pay your excess you just sign a credit agreement agreeing to pay all costs she said - amazed and outraged by this scam I asked to speak to my insuers - she hung up and they have now closed the claim - I cannot get through to anyone with whom I have a contract with - no one - I have tried every chat room - no email of course and zero progress on my car either - I was sold a Platiunum Policy with sero wait and I have been scammed.

Good clear advice

Absolutely fantastic service really helpful km4 .

Very helpful team member on the call, explained the detail I enquired about clearly and confidently.

The man to whom I spoke was clear and obviously knew what to do. Friendly and polite. Thank you.

JD1 was really helpful

Excellent communication and efficiency

Every person I have dealt with has been patient and professional. They have made a difficult incident as straightforward and painless to deal with as possible. This includes James (JG6) who I spoke to this afternoon.

DD5 Explained everything well and i was happy with the Service provided.