One Call Claims Reviews 17,123

I was extremely unlucky to be smashed into by a third party driver insured by One Call Claims over three months ago. Despite the third party admitting full fault at the time of the accident, despite further police investigations confirming this and despite being harrassed by them for the first couple of weeks and pressurised to go with them as the "quicker and simpler option" and promises of "sorting it out and offering a hire vehicle" as my vehicle was left undriveable. I am still waiting for the claim to be settled, with no means of getting to work. Don't be fooled, avoid at all costs!

The call handler was very easy to understand and did not rush.

Lucy was extremely helpful and explained thoroughly step by step exactly what a letter about the credit hire vehicle meant to me. I was very worried I would have to pay for it but she put my mind at rest. She was really friendly and patient as I am an older person. I can’t thank her enough.

very helpful and understanding

AW6

my experience with one call claims was quick easy and straight forward with the help of the agent thank so much for taking the time out to explaining issues out properly, and she was so understanding with everything keep up the good work.

Thank you

JA5 was very helpful and polite

Simply fantastic service!

Another mission completed with Agent SH3. Calm, helpful, and straight to the point — escalated the issue without fuss. I’m practically part of the squad now, though apparently still not cleared for the office gossip files. Great service as always from the actual heroes in this process.

Really easy to deal with

He gave me all the info I needed, was flexible with timings, they collect the car which suits as I work through the week. It was arranged speedily and he was very polite and courteous on the phone

Customer focused, straightforward answers what's not to like, thanks JA5, makes a hard job easy

Perfect service! Very informative and personable call handler. Was a pleasure to deal with Alicia. Thank you

Customer chat was very good. Jenny (JL9) sorted my issues right away. 👍

The agent DH5 was very courteous and helpful thanks

The customer service agent cb3 was very helpful, friendly and professional.

Clear and articulate, JD1 took my details politely and with no fuss.

The member of staff was very helpful
User name ww2

Leaking water into hallway, called one call said some would be out in 4 hours. No show until 7 hours later, turned up and said yes you have a leak, “will do a report when we get back of the office” still no fix 3 days later. Phoned again don’t work weekends might get someone round next week! Still leaking water no spilling outside the property. One call 😂 more like five calls and still not get anywhere. Not blaming the operators just the setup

Have been treated with respect and kindness. Was given every bit of information that I required on both calls to the service.