One Call Claims Reviews 17,122

The lady was good but not getting anywhere with me getting my money of them

Had a positive experience today with EM2 he was reassuring and very supportive with dealing with my inquiry.

Car written off whilst parked outside house. Hire car provided as a credit agreement. Other insurers refusing to pay hire costs. Not surprised, they’re 2.5 times the car payout!!! Enterprise would have been 1/3 of the cost and they included CDW when I had specifically told them not to. I missed it on the credit agreement. Their claim handling was really unpleasant too. Awful company. And they charged me for cancelling the policy after the write off.

All good very helpful

I called after an accident and went through the entire claim (took over an hour and was on hold to get through) right at the end of the call I was told that I was not infact talking to my insurer but an outsourced 'claims handling service' in Doncaster who would process my no faults claim on my behalf provided I took out a credit agreement with them - I turned them down - they were astonished - but you wont have to pay your excess you just sign a credit agreement agreeing to pay all costs she said - amazed and outraged by this scam I asked to speak to my insuers - she hung up and they have now closed the claim - I cannot get through to anyone with whom I have a contract with - no one - I have tried every chat room - no email of course and zero progress on my car either - I was sold a Platiunum Policy with sero wait and I have been scammed.

Good clear advice

Absolutely fantastic service really helpful km4 .

Very helpful team member on the call, explained the detail I enquired about clearly and confidently.

The man to whom I spoke was clear and obviously knew what to do. Friendly and polite. Thank you.

JD1 was really helpful

Excellent communication and efficiency

Every person I have dealt with has been patient and professional. They have made a difficult incident as straightforward and painless to deal with as possible. This includes James (JG6) who I spoke to this afternoon.

DD5 Explained everything well and i was happy with the Service provided.

Ps3 was great she went through the procedure quickly and professionally explaining everything I needed to know Well done

Agent very helpful

SA3, very polite, explained the process and what happens next.

My claim was handled in a fast,efficient way and the best thing of all the call was answered promptly,no waiting in a que fir 45 mins.

LC9 was fantastic and restored my faith in company customer service. Came of the phone feeling like my issue with a third party and no fault of One Call will eventually be sorted. These are the people you want working for you. Thanks LC9

Alicia/Alisha (I’m sorry if I’ve spelt their name incorrectly) was very helpful and provided great service during my phone call.

I was extremely unlucky to be smashed into by a third party driver insured by One Call Claims over three months ago. Despite the third party admitting full fault at the time of the accident, despite further police investigations confirming this and despite being harrassed by them for the first couple of weeks and pressurised to go with them as the "quicker and simpler option" and promises of "sorting it out and offering a hire vehicle" as my vehicle was left undriveable. I am still waiting for the claim to be settled, with no means of getting to work. Don't be fooled, avoid at all costs!